--- title: "NotLost Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about NotLost Software - reviews, pricing plans, popular comparisons to other Lost and Found products and more." source_url: "https://www.capterra.com/p/181931/NotLost/" page_type: "product" language: "en" publication_date: "2026-09-30" --- # NotLost Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) NotLost ## What is NotLost ? Based in London, NotLost is transforming lost and found management from a recurring problem into a fast and simple process for businesses. Free up valuable staff time, return more items of lost property and deliver an excellent customer experience. Cutting edge lost property software, proud to work with leading hotels, transport operators, shopping centres, attractions, venues and more. ## What is NotLost used for? [Lost and Found](https://www.capterra.com/lost-and-found-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for NotLost ?[Manage this product listing](https://www.g2.com/products/notlost/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### NotLost 4.8 (12) VS. [4.7 (23)](https://www.capterra.com/p/177237/iLost-for-Business/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (12) Ease Of Use 4.7 (23) Value For Money 4.8 (10) Value For Money 4.5 (17) Customer Service 4.8 (11) Customer Service 4.9 (22) ## NotLost alternatives [5.0 (2)](https://www.capterra.com/p/173210/Lost-and-Found-Manager/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars Highest Rated [Deliverback](https://www.capterra.com/p/10017735/Deliverback/) [5.0 (10)](https://www.capterra.com/p/10017735/Deliverback/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10017735/Deliverback/) [FindMyLost](https://www.capterra.com/p/190311/FindMyLost/) [4.7 (6)](https://www.capterra.com/p/190311/FindMyLost/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190311/FindMyLost/) [Traista - Lost and Found](https://www.capterra.com/p/10041717/Traista/) [5.0 (1)](https://www.capterra.com/p/10041717/Traista/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10041717/Traista/) [View all alternatives](https://www.capterra.com/p/181931/NotLost/alternatives/) ## FAQs about NotLost Overview ### Which roles and teams benefit most from NotLost ? NotLost benefits guest services, reception, and customer support teams responsible for logging, tracking, and returning lost property. Security supervisors and training officers use it to maintain controlled handovers and consistent procedures, while technical services, housekeeping, and transport operations staff coordinate item recovery, storage, and collection across sites. Answer based on 12 reviews Overview ### What company size and specific industries is NotLost built for? NotLost targets venues and businesses of all sizes that manage lost property, including shopping centres, hotels, universities, transport operators, attractions, arenas, and theme parks. It is built for organizations in hospitality, education, retail, travel, entertainment, and event venues that need lost and found management. Features and Usability ### What are the key features of NotLost ? NotLost offers claims management, unclaimed items management, and inventory management for tracking items across locations. It also includes cross-database search, image recognition, labeling, and match & merge, plus access controls/permissions, secure data storage, reporting & statistics, and a self service portal with web forms and website integration. Getting Started and Support ### What training and onboarding options does NotLost offer? NotLost provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided setup, webinars cover grouped instruction, documentation offers written reference material, and videos provide self-paced learning. Getting Started and Support ### What customer support options does NotLost offer? NotLost provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback is available here to describe response times, helpfulness, or common frustrations, so the support experience cannot be assessed from user comments in this catalog data. ## Features Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems API Application programming interface that allows for integration with other systems/databases Categorization/Grouping Organize and group data or items based on various criteria Claims Management Process of submitting and following up on claims with insurance companies NotLost 33 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Categorization/Grouping: Organize and group data or items based on various criteria - Claims Management: Process of submitting and following up on claims with insurance companies - Cross-Database Search: allows users to search and retrieve information from multiple databases simultaneously without switching them - Customizable Forms: Customize contracts and forms to collect specific information - Document Management: Store, manage, and track all electronic documents in a centralized location - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Historical Reporting: Information, data and reports that are being tracked over time - Image Recognition: Ability of software to identify an image among other data - Inventory Management: Track and manage inventory levels to maintain proper supply - Match & Merge: Looking at data from different sources and finding possible duplicates, or identical matches - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Photos/Images: Photos/Images - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Returns Management: Track and facilitate returns of products sold - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shipping Management: Manage and track orders being shipped to customers - Status Tracking: Track the status over time for a request, process, asset, or transaction - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Unclaimed Items Management: Management of unclaimed items found or reported - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - User Profiles: Profiles of users providing basic information - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Website Integration: Seamlessly integrates with 3rd party websites --- Features 4.5 (12) 4.5 Based on 12 reviews ## Pricing Value for money 4.8 (10) Value for money 4.8 (10) 4.8 Based on 10 reviews ## Support, customer service and training options Customer Service 4.8 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (11) 4.8 Based on 11 reviews ## User reviews Overall rating 4.8 Based on 12 reviews Filter by rating Counts reflect reviews available in this feed. 5(9) 4(3) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Receptionist Receptionist Used the software for: Less than 1 year ### "Easy to use and customer friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 17, 2022 Great customer service. Friendly, very helpful and efficient staff. Easy to get hold of. Fantastic product which has really helped us run our lost property more efficiently. Pros The Notlost software is very easy to use - Especially after the initial onboarding training. It is quick and simple with useful features that can be designed and tweaked especially for our individual needs. The photo option saves a huge amount of time trying to match items with enquirers. Being an admin staff also opens up features which show how many items have been matched/ expired etc which is very useful. Cons Some of the suggested matching seems way out. Maybe the criteria for matching items needs adjusting. ie match by colour as a priority. It would be useful to be able to filter out the returned and expired items from the list of enquiries. Some extra categories have been added for us but there are a few that we have been advised not to add that we feel would benefit us. CS Customer Services Assistant Customer Services Assistant Used the software for: Less than 1 year ### "Excellent for the most part, takes some getting used to." 4.0 April 1, 2022 Pros The best thing about the software was that it enables lost property across sites to be collated, so it is easier to see all the lost property that corresponds to a particular search. Cons Some of the wording for the different sections can be confusing, such as Ongoing. Also, the Matches often seem to throw up matches that match only in the vaguest of ways. Having to put in a telephone number for each item collected can be frustrating with it is for something of no value. DG Deputy Guest service manager Deputy Guest service manager Used the software for: 3-5 years ### "recycling " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 9, 2022 It has made the lost property system a lot simpler and easier to find items Pros That it is easy to log onto anywhere and on any device Cons great software what prefer a more efficient way to recycling the items more regularly GS Guest Services and Tourism Manager Guest Services and Tourism Manager Used the software for: 3-5 years ### "Excellent Lost Property System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2022 Excellent online system, easy for Guest Experience team to use, log property, contact guests for found items overall excellent portal Pros Very easy integration to our systems, very easy to use, user friendly, excellent features and software is regularly updated to improve use Cons I think the most recent software updates have significantly improved AA Admin assistant (housekeeping) Admin assistant (housekeeping) Used the software for: 3-5 years ### "Alton Towers Accommodation Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 30, 2022 Fantastic, Has made our jobs easier and allowed extra time for us to do other things to assist with the running of our department Pros its quick and easy to use, allows us to give our guests the best outcome when they have lost something sentimental or important. Cons There have been the odd issue with the software but they have been corrected very quickly ST Security Training Officer Security Training Officer Used the software for: Less than 1 year ### "Good product and good help available on the site" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 21, 2022 So far the positives have outweighed the negatives and it seems to be working well. Pros Logging of items and checking found property against reports of lost items is easy, the system does it and prompts you with a suggested match. Cons The items have a unique reference number, as do the reported loss enquiry. When an item is returned to the owner, the item reference is updated, but as yet, the enquiry reference doesn't automatically change in line with it and the system continues sending emails after the item and owner have been reunited. This has resulted in the owner's frustration and annoyance and to their complaining. RM Reception Manager Reception Manager Used the software for: Less than 1 year ### "Great service, Great system " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 4, 2022 Alistair provided training and constant support since the system was first introduced to us! Really appreciate the communication being so easy Pros I like the ease of use both for staff and students. The matching engine has made life much easier! Cons I think the only problem we have is that we work with multiple departments on one campus so that makes use difficult with so many different uses and sharing data CS Customer Service Manager Customer Service Manager Used the software for: Less than 1 year ### "Great System for Lost Property" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 1, 2019 The NotLost system has thought of everything you could need to log and review lost property, and makes reuniting customers with their property much simpler. Overall, a great simple, effective system that I would definitely recommend. Pros The ease of use of this system. Simply take a photograph and enter the details. The software prompts you for what to complete, and having a photographic record makes it easier to identify property. Cons I can't think of any cons as any requests have been addressed by the NotLost team. AM Account Manager Account Manager Used the software for: Less than 1 year ### "A very good product that will add value" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 1, 2019 Very good experience so far. Very please with the product Pros Ease of use and very functional. Has helped us tidy and put a structure and to our lost property management. The software is also very good. Cons Not many cons, on the whole this is a very good product. SR Security Reception Supervisor Security Reception Supervisor Used the software for: Less than 1 year ### "Brilliant System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 25, 2019 our previous process was very complicated and time consuming but by using the flawless Notlost system our process is faster and easier . Pros The system is so easy to understand and use, including the help that was provided by the Notlost team. Cons Nothing comes to mind as the system is an incredible upgrade to our previous process. [View all Reviews](https://www.capterra.com/p/181931/NotLost/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.