# NotLost Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about NotLost Software - reviews, pricing plans, popular comparisons to other Lost and Found products and more. Source: https://www.capterra.com/p/181931/NotLost/pricing --- # NotLost Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) NotLost ## What is NotLost ? Based in London, NotLost is transforming lost and found management from a recurring problem into a fast and simple process for businesses. Free up valuable staff time, return more items of lost property and deliver an excellent customer experience. Cutting edge lost property software, proud to work with leading hotels, transport operators, shopping centres, attractions, venues and more. ## What is NotLost used for? [Lost and Found](https://www.capterra.com/lost-and-found-software/) Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for NotLost ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://notlost.co&name=NotLost ) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### NotLost 4.8 (12) VS. [4.7 (23)](https://www.capterra.com/p/177237/iLost-for-Business/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (12) Ease Of Use 4.7 (10) Value For Money 4.8 (10) Value For Money 4.5 (10) Customer Service 4.8 (11) Customer Service 4.9 (10) ## NotLost alternatives [5.0 (1)](https://www.capterra.com/p/219520/LostReturns/#reviews) Starting price Contact vendor for pricing [5.0 (2)](https://www.capterra.com/p/173210/Lost-and-Found-Manager/#reviews) Starting price Contact vendor for pricing Highest Rated [Deliverback](https://www.capterra.com/p/10017735/Deliverback/) [5.0 (10)](https://www.capterra.com/p/10017735/Deliverback/#reviews) Starting price Contact vendor for pricing [Learn More](https://www.capterra.com/p/10017735/Deliverback/) [FindMyLost](https://www.capterra.com/p/190311/FindMyLost/) [4.7 (6)](https://www.capterra.com/p/190311/FindMyLost/#reviews) Starting price Contact vendor for pricing [Learn More](https://www.capterra.com/p/190311/FindMyLost/) [View all alternatives](https://www.capterra.com/p/181931/NotLost/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems API Application programming interface that allows for integration with other systems/databases Categorization/Grouping Organize and group data or items based on various criteria Claims Management Process of submitting and following up on claims with insurance companies NotLost 33 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Application programming interface that allows for integration with other systems/databases Organize and group data or items based on various criteria Process of submitting and following up on claims with insurance companies allows users to search and retrieve information from multiple databases simultaneously without switching them Customize contracts and forms to collect specific information Store, manage, and track all electronic documents in a centralized location Receive and/or send email notifications for urgent updates, requests, or other information Information, data and reports that are being tracked over time Ability of software to identify an image among other data Track and manage inventory levels to maintain proper supply Looking at data from different sources and finding possible duplicates, or identical matches Access software remotely via mobile devices Manage and support multiple locations Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Photos/Images Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Track and facilitate returns of products sold Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Manage and track orders being shipped to customers Track the status over time for a request, process, asset, or transaction Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Management of unclaimed items found or reported Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Profiles of users providing basic information Web form that allows users to enter data that is sent and processed for different reasons Seamlessly integrates with 3rd party websites Features 4.5 (12) 4.5 Based on 12 reviews ## Pricing Value for money 4.8 (10) ### Starting price Contact vendor for pricing Free trial available Value for money 4.8 (10) 4.8 Based on 10 reviews ## Support, customer service and training options Customer Service 4.8 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (11) 4.8 Based on 11 reviews ## User reviews Overall rating 4.8 Based on 12 reviews Filter by rating 5(9) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent GT Gregor T. senior driver operations exectuive Transportation/Trucking/Railroad ### "Gregor tims free now review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 13, 2022 We're returning items that customers have left in taxis. It works really well for it. Pros I like the ease of sending the data to the individual whio has lost the property, I like how it autogenerates the item id. Really good software. Cons Lots of manually inputting of data. This can be frustratingly time consuming - especiall having to go to the review section after initially doing it Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HS Helen S. Customer Services Assistant Higher Education ### "Excellent for the most part, takes some getting used to." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 31, 2022 Pros The best thing about the software was that it enables lost property across sites to be collated, so it is easier to see all the lost property that corresponds to a particular search. Cons Some of the wording for the different sections can be confusing, such as Ongoing. Also, the Matches often seem to throw up matches that match only in the vaguest of ways. Having to put in a telephone number for each item collected can be frustrating with it is for something of no value. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 1, 2022 Hi Helen. Thanks for the review. So Ongoing is just the state of an item that is no longer New, Returned or Expired - so it's just an ongoing item. The matching engine uses four main variables when suggesting a match: the title, the date it was reported lost, the category and the colour. It then provides a percentage of likely match when suggested, meaning you should be able to see easily items that only have a vague resemblance to the enquiry and ignore them if they aren't relevant. Having to add a phone number is only a requirement for the seeker as you need an alternative means by which to contact them. There is a custom field in your system for found items to include a phone number, but that would have been a request from the team who bought the system at the start. It's not a required field as far as I'm aware. RP Rosch P. Reception Manager Education Management ### "Great service, Great system " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2022 Alistair provided training and constant support since the system was first introduced to us! Really appreciate the communication being so easy Pros I like the ease of use both for staff and students. The matching engine has made life much easier! Cons I think the only problem we have is that we work with multiple departments on one campus so that makes use difficult with so many different uses and sharing data Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SE Stephen E. Asstant Technical Services Manager Public Safety ### "Broadgate " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 23, 2022 For me it has been able to keep an eye on lost items that turn out to be needed at different buildings from where the item has been found Pros Its allowed us to rol this out to all our buildings and public spaces on the campus so we are now all joined up , Its ease of use has been most benificial Cons None it works well for us no complaints so far Reasons for choosing NotLost great demo and trial Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IC Ian C. Security Training Officer Higher Education ### "Good product and good help available on the site" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 17, 2022 So far the positives have outweighed the negatives and it seems to be working well. Pros Logging of items and checking found property against reports of lost items is easy, the system does it and prompts you with a suggested match. Cons The items have a unique reference number, as do the reported loss enquiry. When an item is returned to the owner, the item reference is updated, but as yet, the enquiry reference doesn't automatically change in line with it and the system continues sending emails after the item and owner have been reunited. This has resulted in the owner's frustration and annoyance and to their complaining. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 24, 2022 The con mentioned is a temporary bug with the system that has since been resolved. AF Alice F. Receptionist Education Management ### "Easy to use and customer friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 16, 2022 Great customer service. Friendly, very helpful and efficient staff. Easy to get hold of. Fantastic product which has really helped us run our lost property more efficiently. Pros The Notlost software is very easy to use - Especially after the initial onboarding training. It is quick and simple with useful features that can be designed and tweaked especially for our individual needs. The photo option saves a huge amount of time trying to match items with enquirers. Being an admin staff also opens up features which show how many items have been matched/ expired etc which is very useful. Cons Some of the suggested matching seems way out. Maybe the criteria for matching items needs adjusting. ie match by colour as a priority. It would be useful to be able to filter out the returned and expired items from the list of enquiries. Some extra categories have been added for us but there are a few that we have been advised not to add that we feel would benefit us. Reasons for choosing NotLost We liked the contact we had with Ali. He was very helpful and explained the benefits of NotLost without being too pushy. All communication ran smoothly and onboarding was hassle free. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KA Karen A. Guest Services and Tourism Manager Retail ### "Excellent Lost Property System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2022 Excellent online system, easy for Guest Experience team to use, log property, contact guests for found items overall excellent portal Pros Very easy integration to our systems, very easy to use, user friendly, excellent features and software is regularly updated to improve use Cons I think the most recent software updates have significantly improved Reasons for choosing NotLost It was the only option I in my opinion which seemed easy to use and install Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Jessica s. Admin assistant (housekeeping) Hospitality ### "Alton Towers Accommodation Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2022 Fantastic, Has made our jobs easier and allowed extra time for us to do other things to assist with the running of our department Pros its quick and easy to use, allows us to give our guests the best outcome when they have lost something sentimental or important. Cons There have been the odd issue with the software but they have been corrected very quickly Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB alice b. Deputy Guest service manager Leisure, Travel & Tourism ### "recycling " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 8, 2022 It has made the lost property system a lot simpler and easier to find items Pros That it is easy to log onto anywhere and on any device Cons great software what prefer a more efficient way to recycling the items more regularly Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 29, 2022 Thanks for the review Alice. NotLost offers a range of different repatriation and expiry options. Your system can be set up to return items by post, in person or by courier. And when it comes to expiry, we can help arrange charity donations, a full recycling service including pick up at no charge to you, or responsible disposal (including data cleaning etc.). Let us know what you need and we can arrange it for you. SG Sangano G. Account Manager Transportation/Trucking/Railroad ### "A very good product that will add value" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 31, 2019 Very good experience so far. Very please with the product Pros Ease of use and very functional. Has helped us tidy and put a structure and to our lost property management. The software is also very good. Cons Not many cons, on the whole this is a very good product. Reasons for choosing NotLost Customer service is very good and a product that works! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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