# NotLost Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is NotLost the right Lost and Found solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181931/Prefect/reviews --- NotLost 4.8 (12) [View alternatives](https://www.capterra.com/p/181931/NotLost/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of NotLost Ease of use 4.5 Customer Service 4.8 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AF Alice F. Receptionist Education Management Used the software for: 6-12 months ### "Easy to use and customer friendly" March 16, 2022 5.0 Great customer service. Friendly, very helpful and efficient staff. Easy to get hold of. Fantastic product which has really helped us run our lost property more efficiently. Pros The Notlost software is very easy to use - Especially after the initial onboarding training. It is quick and simple with useful features that can be designed and tweaked especially for our individual needs. The photo option saves a huge amount of time trying to match items with enquirers. Being an admin staff also opens up features which show how many items have been matched/ expired etc which is very useful. Cons Some of the suggested matching seems way out. Maybe the criteria for matching items needs adjusting. ie match by colour as a priority. It would be useful to be able to filter out the returned and expired items from the list of enquiries. Some extra categories have been added for us but there are a few that we have been advised not to add that we feel would benefit us. Reason for choosing NotLost We liked the contact we had with Ali. He was very helpful and explained the benefits of NotLost without being too pushy. All communication ran smoothly and onboarding was hassle free. Review Source HS Helen S. Customer Services Assistant Higher Education Used the software for: Less than 6 months ### "Excellent for the most part, takes some getting used to." March 31, 2022 4.0 Pros The best thing about the software was that it enables lost property across sites to be collated, so it is easier to see all the lost property that corresponds to a particular search. Cons Some of the wording for the different sections can be confusing, such as Ongoing. Also, the Matches often seem to throw up matches that match only in the vaguest of ways. Having to put in a telephone number for each item collected can be frustrating with it is for something of no value. Review Source Response from I've Been Found April 1, 2022 Hi Helen. Thanks for the review. So Ongoing is just the state of an item that is no longer New, Returned or Expired - so it's just an ongoing item. The matching engine uses four main variables when suggesting a match: the title, the date it was reported lost, the category and the colour. It then provides a percentage of likely match when suggested, meaning you should be able to see easily items that only have a vague resemblance to the enquiry and ignore them if they aren't relevant. Having to add a phone number is only a requirement for the seeker as you need an alternative means by which to contact them. There is a custom field in your system for found items to include a phone number, but that would have been a request from the team who bought the system at the start. It's not a required field as far as I'm aware. aB alice B. Deputy Guest service manager Leisure, Travel & Tourism Used the software for: 2+ years ### "recycling " March 8, 2022 5.0 It has made the lost property system a lot simpler and easier to find items Pros That it is easy to log onto anywhere and on any device Cons great software what prefer a more efficient way to recycling the items more regularly Review Source Response from I've Been Found March 29, 2022 Thanks for the review Alice. NotLost offers a range of different repatriation and expiry options. Your system can be set up to return items by post, in person or by courier. And when it comes to expiry, we can help arrange charity donations, a full recycling service including pick up at no charge to you, or responsible disposal (including data cleaning etc.). Let us know what you need and we can arrange it for you. KA Karen A. Guest Services and Tourism Manager Retail Used the software for: 2+ years ### "Excellent Lost Property System" March 9, 2022 5.0 Excellent online system, easy for Guest Experience team to use, log property, contact guests for found items overall excellent portal Pros Very easy integration to our systems, very easy to use, user friendly, excellent features and software is regularly updated to improve use Cons I think the most recent software updates have significantly improved Reason for choosing NotLost It was the only option I in my opinion which seemed easy to use and install Review Source JS Jessica S. Admin assistant (housekeeping) Hospitality Used the software for: 2+ years ### "Alton Towers Accommodation Review" March 9, 2022 4.0 Fantastic, Has made our jobs easier and allowed extra time for us to do other things to assist with the running of our department Pros its quick and easy to use, allows us to give our guests the best outcome when they have lost something sentimental or important. Cons There have been the odd issue with the software but they have been corrected very quickly Review Source IC Ian C. Security Training Officer Higher Education Used the software for: 6-12 months ### "Good product and good help available on the site" March 17, 2022 4.0 So far the positives have outweighed the negatives and it seems to be working well. Pros Logging of items and checking found property against reports of lost items is easy, the system does it and prompts you with a suggested match. Cons The items have a unique reference number, as do the reported loss enquiry. When an item is returned to the owner, the item reference is updated, but as yet, the enquiry reference doesn't automatically change in line with it and the system continues sending emails after the item and owner have been reunited. This has resulted in the owner's frustration and annoyance and to their complaining. Review Source Response from I've Been Found March 24, 2022 The con mentioned is a temporary bug with the system that has since been resolved. RP Rosch P. Reception Manager Education Management Used the software for: 6-12 months ### "Great service, Great system " March 23, 2022 5.0 Alistair provided training and constant support since the system was first introduced to us! Really appreciate the communication being so easy Pros I like the ease of use both for staff and students. The matching engine has made life much easier! Cons I think the only problem we have is that we work with multiple departments on one campus so that makes use difficult with so many different uses and sharing data Review Source JS Jane S. Customer Service Manager Retail Used the software for: 6-12 months ### "Great System for Lost Property" October 29, 2019 5.0 The NotLost system has thought of everything you could need to log and review lost property, and makes reuniting customers with their property much simpler. Overall, a great simple, effective system that I would definitely recommend. Pros The ease of use of this system. Simply take a photograph and enter the details. The software prompts you for what to complete, and having a photographic record makes it easier to identify property. Cons I can't think of any cons as any requests have been addressed by the NotLost team. Review Source SG Sangano G. Account Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "A very good product that will add value" October 31, 2019 5.0 Very good experience so far. Very please with the product Pros Ease of use and very functional. Has helped us tidy and put a structure and to our lost property management. The software is also very good. Cons Not many cons, on the whole this is a very good product. Reason for choosing NotLost Customer service is very good and a product that works! Review Source NW Natalie W. Security Reception Supervisor Education Management Used the software for: Less than 6 months ### "Brilliant System" October 23, 2019 5.0 our previous process was very complicated and time consuming but by using the flawless Notlost system our process is faster and easier . Pros The system is so easy to understand and use, including the help that was provided by the Notlost team. Cons Nothing comes to mind as the system is an incredible upgrade to our previous process. Review Source GT Gregor T. senior driver operations exectuive Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Gregor tims free now review" April 13, 2022 5.0 We're returning items that customers have left in taxis. It works really well for it. Pros I like the ease of sending the data to the individual whio has lost the property, I like how it autogenerates the item id. Really good software. Cons Lots of manually inputting of data. This can be frustratingly time consuming - especiall having to go to the review section after initially doing it Review Source SE Stephen E. Asstant Technical Services Manager Public Safety Used the software for: 6-12 months ### "Broadgate " March 23, 2022 5.0 For me it has been able to keep an eye on lost items that turn out to be needed at different buildings from where the item has been found Pros Its allowed us to rol this out to all our buildings and public spaces on the campus so we are now all joined up , Its ease of use has been most benificial Cons None it works well for us no complaints so far Reason for choosing NotLost great demo and trial Review Source Similar Products Featured