Infor CloudSuite Industrial (SyteLine)

Infor CloudSuite Industrial (SyteLine)


2.5 / 5
7 reviews

Who Uses This Software?

Metal/plastic fabricators, machinery/equipment, medical device, automotive, aerospace/defense, electronics, furniture, windows/doors, food/beverage, paint/coatings, distributors. 2 tier ERP support.


Average Ratings

7 Reviews

  • 2.5 / 5
    Overall

  • 2.5 / 5
    Ease of Use

  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $150.00/month/user
  • Pricing Details
    Contact Infor account rep or channel partner for more details.
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Not Offered
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Infor CloudSuite Industrial (SyteLine)
  • www.infor.com/products/cloudsuite-industrial
  • Founded 2002
  • United States

About Infor CloudSuite Industrial (SyteLine)

Infors CloudSuite Industrial is a true mixed mode application for engineer to order, configure to order, highly repetitive, service-based manufacturers and more for both discrete and process markets. Based on a 30 year history, the solution helps manage complexity and growth while gaining performance improvement in customer service, productivity and cost control. Choose from either on-premises or cloud deployment options. Implementation times as low as 4 months. Supports 2-tier ERP strategy.


Infor CloudSuite Industrial (SyteLine) Features

  • Accounting Integration
  • CRM
  • Distribution Management
  • Enterprise Asset Management
  • Financial Management
  • HR Management
  • Inventory Management
  • Order Management
  • Project Management
  • Purchase Order Management
  • Reporting/Analytics
  • Supply Chain Management
  • Warehouse Management
  • Accounting Integration
  • ERP
  • Maintenance Management
  • MES
  • MRP
  • Purchase Order Management
  • Quality Management
  • Quotes/Estimates
  • Reporting/Analytics
  • Safety Management
  • Shipping Management
  • Document Management
  • Forecasting
  • Quality Control
  • Quote Management
  • Resource Management
  • Supplier Management
  • Supply Chain Management
  • Traceability
  • "What If" Scenarios
  • Automated Rescheduling
  • Bottleneck Optimization
  • Capacity Planning
  • Constraint Scheduling
  • Job Scheduling
  • Material Planning
  • Priority-Based Scheduling
  • Quality Control
  • Demand Planning
  • Electronic Data Interchange
  • Import/Export Management
  • Inventory Management
  • Order Fulfillment
  • Sales & Operations Planning
  • Shipping Management
  • Supplier Management
  • Transportation Management
  • Warehouse Management

Infor CloudSuite Industrial (SyteLine) Reviews Recently Reviewed!


Sold as Effective Software but Falls Short

Jul 30, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

Comments: I've implemented ERP systems in highly functioning environments and used other systems on a regular basis, so I consider myself competent in understanding what I would consider basic quality. This review in part originates from frustration that my company and I face but also in hopes that a reader out there can learn more of the struggles we encountered with this ERP system. I can't imagine a situation in which this software would provide an improvement for a business even remotely similar to ours. Often, people want to eliminate an old ERP system thinking that there's something better, but in my experience, newer doesn't often translate to better. The grass is always greener on the other side.

Pros: It's nice that the average user can pull data without too much training, and even turn them into dashboards that usually work. The UI also looks modern and is generally aesthetically pleasing. One of their consultants that helped us set it up was incredibly smart - but I think that helped mask what a poor deal we were getting with this software.

Cons: It's the slowest ERP system I've used by far - they recommended we upgrade our server, but we later discovered that that was not the cause, the slowness was purely in the design. Simple tasks like deleting a job order can result in dozens of popup windows that provide useless information. Order information, available on a one screen view in SAP, may be spread out over up to 5 different forms that are slow and cumbersome to navigate between (just clicking on a different module results in a delay). Their provided warehouse management system is an abomination that is so cumbersome and non-intuitive that we've gone back to doing everything by paper (not Syteline generated paper of course - any update would cost thousands and be null when they roll out the next update). Infor Syteline was not designed to cooperate with a configurator, but they sold it to us linked to one anyway. As a result, many of the modules we paid for are useless or counterproductive. The amount of transactions we are now required to do is a logarithmic increase from what it was with our previous system - to the point that we've added headcount to merely satisfy the system without doing anything real time to reap the benefit. They sold us an error detection feature - but this feature identifies an error and places a small popup on a screen (which our operators will not often notice because they scan so often) but allow the user to continue anyway. In general, there are no other features that I'm aware of that perform error detection in manufacturing like a normal, acceptable ERP system should. There are situations where Infor will automatically generate an incorrect lot - causing variances, thus requiring us to be extra diligent with every transaction. They sold that we would be easily able to retrieve drawings, but later found that there were substantial IT hurdles to jump over to make it available, and when it was, it required so many clicks that none of our operators would voluntarily review the drawings. There are 3 places to store documents, all of which are slow, and it's difficult to drive consistency because each has a necessary place in certain modules. There is a very steep learning curve because many of the modules are not arranged in an intuitive way and often have names that are not helpful to the general workforce that uses it (eg "Unposted Job Transactions"). In some cases, it will allow you to start making updates to something, and when you try to save it, tell you that you can't save it because the record is deadlocked or something. Then, when you try to delete your work or undo what you did to start over, it won't allow you to do that either, requiring you to force close the system. Most forms have a form view on the right and a data view of all of the records on the left - the data view side tends to hide the most valuable information far to the right, which requires sometimes minutes of scrolling. You can reset your column locations to make these more accessible, but it's periodically reset. To add a cherry on top, every week or so, one of my modules will garble and make a majority of the data hidden and the buttons inaccessible. This requires IT to intervene, for many employees, on a regular basis, to combat this ridiculous glitch.

Gets the job done

Jul 13, 2017
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: I wish it had the option to integrate with our CRM system to get a better idea of sales for specific customers.

Pros: Customizable for specific business functions Allows for PDF outputs within the software Security levels help to keep employees working within their designated sectors

Cons: Interface could use an update System can be slow at times depending on how many users (sales reports may take all day)

ESS Team Saves the Day and the Data

Apr 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: The Syteline ERP team at Essential Software Solutions (ESS) in Vancouver, BC, saved the day - and our data. On Wednesday, we shut the Syteline server down for maintenance. It didn't come back up. With a corrupt virtual machine, we had to restore from backup. Jim Cho and the ESS Syteline team were called and made themselves available to ensure the restore worked and the SQL transactions were updated smoothly. ESS worked many hours into the evening testing to make sure all was OK for Rulmeca on Thursday morning. With help from ESS, our data loss was minimal. Couldn't have asked for better service. If the Syteline server had stayed down, we would have had no access to orders and made no progress on our manufacturing schedule. This would have required us to manually re-enter all data from Thursday related to orders, purchasing and manufacturing . Thanks, ESS!

Vendor Response

by Infor CloudSuite Industrial (SyteLine) on April 19, 2017

Thank you so much for the kind words and your positive review! Rulmeca is a great company and a great customer.

Rulmeca Group is the world¿s largest supplier of rollers/idlers and motorized pulleys for heavy duty belt conveyors for quarries and mining applications. 1,210 employees in more than twenty production and sales companies all around the globe serve Rulmeca Group clients in more than 85 countries.

Visit Rulmeca - www.rulmeca.com

Old and outdated MRP system

Apr 13, 2018
1/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: I would not suggest this to any business.

Pros: SQL based, is based to run a large multi tiered company. Does have good user control but is very difficult to implement. Will require a full time person just to manage the IT requirements.

Cons: Very poor customer support through solution providers, overpriced setup and very difficult to tailor to fit business needs.

I am an accountant with 45 years of experience which started by doing everyting with nothing but a pen, pencil and a calculator. Almost 2 years into this horrible excuse of accounting software I have ever used.

May 24, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

Comments: DO NOT EVER BUY THIS SOFTWARE.... ONE OF THEIR FOUNDERS WAS HERE AND SAW THAT A FORM ONLY SHOWED 10 LINES WHEN THERE ARE 500 AND 3/4 OF THE SCREEN IS JUST WHITE. THAT IS RAMPID ON ALMOST EVERY FORM. WASTED SPACE, TOO MANY POP UP WINDOWS YOU MUST CLICK ON "OK" WE LAUGH ABOUT HOW YOU HAVE TO FIX THE FIX THAT YOU WANTED TO FIX THE ORIGINAL ERROR. NOT ONE PERSON OUT OF 50 HAS ANYTHING GOOD TO SAY ABOUT THE SOFTWARE. IT IS SO STUPID THAT IS DOES SOME OF THE THINGS THAT IT DOES. I COULD GO ON AND ON AND ON.

Pros: you can download some lists like AR Posted Transaction Detail into an excel spreadsheet. That's all that I can think

Cons: it was not designed by an accountant, 4 pop ups to click ok just to post a journal entry. I hate everyday I have to come to work and mess with this hideous software.

Syteline ERP

Apr 13, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Comments: Syteline is my companies ERP system. It works good, but could use updating. It can be a clunky system at times.

Vendor Response

by Infor CloudSuite Industrial (SyteLine) on April 13, 2017

Hi Ezra - Cloudsuite Industrial (SyteLine) as it is known now has made HUGE advancements over the years! What version are you using? If you are using the current version / version 9 then you see a lot of differences.

If you require an upgrade - reach out to us so we can discuss and determine how ESS can assist your company. Go to our site - www.essoft.com - check out Contact Us and give us a call. Thank you for your time!

A cloud-based modern enterprise experience

Mar 14, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Cloud based complete ERP rich of vertical solutions for almost every business area. Strong ERP history and competence of the supplier

Cons: The solution is not a market leader; it market share is compressed from the most-known solution, but try it !!