--- title: "Iru Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Iru the right Endpoint Protection solution for you? Explore 493 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/181954/Iru/reviews/" page_type: "reviews" language: "en" --- Iru 4.9 (493) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Iru Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews DN David N IT Operations ManagerMarketing and Advertising, 201 - 500 employeesUsed the software for: More than 2 years. “You get device details, ability to send MDM actions, and deploy apps automatically or through its self service app is very useful.“ March 26, 2026 KD Koen D Managing DirectorInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “Also some shortcomings for their new ID management solutions as it only supports 100% SSO application set up without extra password management functionality for non SSO enabled app. Where for example providers like OKTA do offer a solution for.“ December 16, 2025 EM Emanuele M Cloud EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “The automation capabilities are very useful, especially for IT environments with multiple servers, virtual machines, and different licensing models.“ May 14, 2026 CH Carlos H Head TI supportFinancial Services, 11 - 50 employeesUsed the software for: 6-12 months. “I think the last one was the USB port check, which is a requirement for information security audits. And the Apple certificate, since renewing it caused problems with the account that was created, as it took a long time to authenticate.“ September 29, 2025 JS Jason S IT ManagerConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “That said, for more complex environments requiring deep integrations or highly customised reporting, there are still some limitations. Despite that, it delivers strong value and covers the core requirements perfectly.“ June 11, 2026 RR Rao R Security EngineerEnvironmental Services, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Third-party applications are a slight challenge such as Privileges App. As this is open source, there is minimal support for this product and I've seen a few cases where we are having to create new profiles for users just because this app is failing to work on their current profile.“ September 12, 2025 PO Phil O Head of ITFinancial Services, 11 - 50 employeesUsed the software for: 6-12 months. “The features are rich yet thoughtfully organized; Blueprints, Auto Apps, and compliance templates make it effortless to maintain a secure, standardized macOS environment.“ October 8, 2025 PM Paul M Client Solutions AdministratorHigher Education, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Some of the extra features/add ons such as Vulnerability Management and Endpoint Detection & Response, are a bit too expensive for some organizations.“ October 7, 2025 ## Showing most helpful reviews Showing 1-25 of 493 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joris V. managing partnre Business Supplies and Equipment Used the software for: 1-2 years ### "Postive experience with IRU" July 9, 2026 5.0 Mostly positive. Product very much OK and UX is very well suited to non-technical adminstrators. The odd thing is that the helpdesk are clearly very technical profiles, which makes communication sometimes a bit of a plan. But no showstoppers. Pros The ease of use and experience that comes mostly out of the box. Having migrated from a competitor who was quite the opposite, was a relief and took strain off our internal support. Cons Purchasing in buckets of 25 licenses rather than something that fits current needs. Sales is willing to think along though. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru ease of setup, we wanted to avoid having an internal dedicated role for endpoint management Switched from [Hexnode UEM](https://www.capterra.com/p/146405/Hexnode-MDM/) hexnode was far too basic and complex for our internal use Review Source MP Mark P. IT Manager Architecture & Planning Used the software for: 2+ years ### "A device management platform that simply does what it promises" August 24, 2026 5.0 From day one, our experience with Iru has been excellent. We migrated from our previous MDM before Apple’s migration tooling made that process as straightforward as it is today, so the prospect of moving an entire fleet was fairly daunting. Iru’s support team guided us through the process and made the migration about as painless as it could possibly have been. That experience set the tone for the relationship we’ve had with them ever since: knowledgeable, responsive support backed up by a product that reliably does what we need it to do. Pros Iru does what it says it’s going to do, without a lot of fuss or fanfare. That’s probably the biggest compliment I can give it. I’ve used plenty of products that promise a huge amount, only to find that delivering those capabilities in a real-world environment is complicated or that some of the promise is more marketing than reality. With Iru, the functionality is practical, reliable and actually achievable in day-to-day use. Cons There’s genuinely very little I dislike about Iru, but if I had to choose something it would be aspects of the Assignment Maps functionality. It’s already a useful feature, but I think there’s room to make complex deployments easier to understand at a glance. For example, being able to explicitly name or label the individual stages of a deployment would make larger Assignment Maps much easier to read, manage and troubleshoot. Alternatives considered [Addigy](https://www.capterra.com/p/154787/Addigy/)[Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Reason for choosing Iru Based on a few things but essentially it was recomendations from other users, and based on our demos and testing. Switched from [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Because JAMDF at the time was too cumbersome and overly granular and we needed an MDM that was more capbale of just getting on with the taks of managing our deivces without the need for constnat managment and oversite Review Source EC Ester C. Chief of Staff Computer & Network Security Used the software for: 2+ years ### "Mandatory Review" January 9, 2026 3.0 Contract management continues to be messy, often incorrect, late renewal notices, incorrect quotes, etc. Pros Iru provides comprehensive endpoint protection with broad coverage across devices, helping reduce risk and centralize security management. Cons Contract management is consistently problematic, with frequent inaccuracies, delayed renewal notices, and incorrect quotes that require follow-up. Alternatives considered [Todyl Security Platform](https://www.capterra.com/p/275626/Todyl-Security-Platform/) Reason for choosing Iru It depends on the operating system the end user is on Review Source JS Jason S. IT Manager Construction Used the software for: 2+ years ### "Amazing Device Management with Strong Automation" June 11, 2026 5.0 Overall, my experience with Iru has been amazing! It’s a reliable and efficient platform that simplifies device management and reduces the day-to-day workload for IT teams. The ease of use and automation features make it particularly well-suited for small to mid-sized environments or organisations looking to streamline their tooling. That said, for more complex environments requiring deep integrations or highly customised reporting, there are still some limitations. Despite that, it delivers strong value and covers the core requirements perfectly. Pros The standout feature is how easy Iru is to deploy and manage. Onboarding devices is very straightforward, and the automation (particularly blueprints and zero-touch deployment) saves a significant amount of manual effort. The interface is clean and intuitive, making day-to-day management efficient without needing deep training. Another big plus is how updates and ongoing management are handled. Much of the patching, policy enforcement, and configuration happens automatically in the background, which reduces the need for manual intervention and helps keep devices compliant without constant oversight. Device management is strong and it gives good visibility across the estate. Customer support has also been responsive when needed, which makes a big difference for operational confidence. Cons While the core functionality is solid, some areas feel less mature than more established platforms. Reporting and filtering could be more flexible, and there are limitations when it comes to integrations, particularly in more complex or Microsoft-heavy environments. Naturally, it also feels slightly more tailored towards Apple-first setups, so mixed-device environments may not get the same level of depth or control compared to other enterprise tools. But I know they are workign hard to bring other device platforms into line with their Apple management offering. Switched from [Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Whilst Intune does a basic job, it was too clunky and very unreliable. I was spending more time trying to figure out why updates weren't being completed and eventually lost faith in its ability to manage the assets properly. Review Source EV Elso V. IT Manager Medical Devices Used the software for: 6-12 months ### "Effortlesss AIO MDM package" June 11, 2026 5.0 Easy setup, very straightforward migration from our old platform. Very receptive and helpful support/customer service users. Never spoken to anyone who was anything other than a delight to engage with. Pros Extremely easy to use MDM for device management. Autoapps are a godsend that make managing software version control as frictionless as possible. Expensive but well worth the money in my eyes! Cons Control over unwanted apps is something I feel Iru could do better. Considering it does a full scan of softwares on devices, it would be really nice if we could view a centralised form of all softwares across the estate to understand what is being used outside of our preferred scope. Switched from [Hexnode UEM](https://www.capterra.com/p/146405/Hexnode-MDM/) Hexnode is very obtuse and difficult to manage. It was costly with barely any features we found useful. New engineers found it very frustrating and confusing. Review Source PG Paula G. Chief of Staff Computer Software Used the software for: 6-12 months ### "Excellent MDM software, especially for Start Ups without IT Teams" June 11, 2026 5.0 Pros Value for Money is excellent. Great and easy customer support. Very easy to implement without an IT team. Cons Nothing we are very happy with everything so far. It has scaled well with the organisation and no issues have been encountered so far. Switched from [Vanta](https://www.capterra.com/p/211459/Vanta/) We needed a dedicated MDM solution that could handle endpoint control, software deployment, and asset tracking across our distributed team. Iru fills that gap much better as a purpose-built device management tool. Review Source AA Adnan A. Senior IT and Support Analyst Insurance Used the software for: Less than 6 months ### "Reliable, Intuitive, and Powerful Endpoint Management" July 8, 2026 5.0 My overall experience has been highly positive. Iru significantly reduced our manual IT workload, value for money in my opinion, its given us a much better visibility into our security posture. It is a robust, AI-powered platform that saves our team hours of administrative work each week. Pros The ease of deployment, setting up and "Auto Apps" features are fantastic. It makes onboarding new employees incredibly fast, and the visual Assignment Maps are very intuitive. It takes a lot of the heavy lifting out of compliance and patching, especially for our Apple fleet. Providing top tier customer support where and when needed. Cons While it's great that they recently expanded to a cross-platform model, their Windows and Android management features are still maturing compared to their deep, historical Apple-native roots. Always a learning curve through this. Additionally the remediation on vulnerabilities aren't as easy to action where you would require to manually remediate through the user and not through the platform. Switched from [Jamf Now](https://www.capterra.com/p/140106/Jamf-Now/) More control and security as part of our security remediation and audit tasks Review Source RN Ramón N. Office Manager Program Development Used the software for: 2+ years ### "Simple and efficient asset management" September 1, 2026 5.0 Overall, our experience with Iru has been very positive. It has helped us centralize and simplify asset management, giving us better visibility and control over our device inventory. The platform is straightforward to use and has made managing our IT assets much more efficient. Pros Iru makes asset management simple and efficient. It gives us a clear overview of our devices in one place and makes it much easier to manage our inventory and keep track of company assets. The platform is intuitive, easy to use, and saves us a lot of time on day-to-day IT operations. Cons The main downside for us is the minimum device requirement. For smaller companies or teams with a limited number of devices, the minimum commitment can be higher than what is actually needed. More flexibility here would make Iru even more accessible to smaller organizations. Review Source MP Marisa P. Senior Director, Systems and IT Consumer Goods Used the software for: 1-2 years ### "Iru Review" July 27, 2026 5.0 Overall, we've had a positive experience with Iru for our device management and would recommend them. Pros Iru Support has been great. They are able to assist on Live chat, giving step-by-step instructions and even provide documentation from their library. Iru is really helpful for understanding the ins and outs of computer specs: uptime, apps running, errors and vulnerabilities. Iru's templates/blueprints are so helpful for making computer buildouts easier and creating groups. Cons When older equipment are removed from Iru, computers are locked down and can't be unlocked using the MDM platform, which can be inconvenient. Review Source VR Verified Reviewer CEO Research Used the software for: Less than 6 months ### "Loving it!" August 26, 2026 5.0 Pros Simple to set up and check for a small team. Lots of supprort to get set up, very fast to get responses. Cons Less well set up for windows, we have mac and windows users and not as well organized for mobile phones. But overall I have no real complaints. Does exactly what i need! Review Source RL Ryan L. Global Head of IT Operations Marketing and Advertising Used the software for: 2+ years ### "Effortless MDM with Seamless Out-of-Box Provisioning" December 4, 2025 5.0 Iru is solving our biggest challenge of maintaining a consistent security and compliance baseline across our rapidly growing fleet of Apple devices. It allows us to remotely enforce encryption, install critical security updates, and deploy required applications automatically. Crucially, Iru has made our device provisioning entirely hands-off. We can now simply ship a brand-new device directly to a user, and it automatically enrolls, configures, and secures itself right out of the box (OOBe) using Kandji's integration with Apple Business Manager. The immediate benefit is a massive reduction in manual IT workload, significant time savings for the IT team, and a reliable way to ensure zero-trust alignment for all endpoints, regardless of the user's location. Pros The ease of use and intuitive interface of Iru are exceptional. The platform allowed us to achieve full device management for our Mac and iOS fleet incredibly fast, making the Ease of Implementation a major upside. We especially appreciate the one-click actions, pre-built Blueprints, and how straightforward it is to deploy apps and enforce compliance. Their Customer Support has also been responsive and extremely knowledgeable whenever we've needed assistance. Cons While there's very little to dislike, we are looking forward to the continued expansion of features, particularly for advanced Endpoint Detection & Response (EDR) capabilities and deeper integration with other core security platforms we use. This is a minor point, as the platform is already excellent for our core MDM needs. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru We chose Iru over competitors like Jamf and general UEM tools primarily because of its Apple-first simplicity and competitive pricing. Iru offers a comprehensive feature set for macOS and iOS management—including fantastic zero-touch provisioning and integrated security tools—but with a much more intuitive interface and significantly lower total cost of ownership compared to Jamf Pro. The ease of setup and the ability to maintain compliance without extensive manual scripting or specialized certifications made Iru the clear winner for our small IT team. Review Source SM Saranraj M. Senior Engineering Leader Media Production Used the software for: 1-2 years ### "MDM That Simplifies macOS Management" July 21, 2025 5.0 Our overall experience with Kandji has been very positive. The platform significantly simplified macOS management and compliance, reducing manual work through automation and pre-built controls. Deployment was smooth, and end-user experience has improved with fewer support touchpoints. Kandji's focus on Apple-first design is clear, and support from their team has been responsive and helpful. For organizations deeply invested in the Apple ecosystem, Kandji delivers strong value and operational efficiency. Pros Kandji stands out for its modern and intuitive user interface, making macOS device management simple and efficient even for teams with limited Apple expertise. The pre-built library of security and configuration profiles (Auto Apps, Parameters, Blueprints) significantly reduces setup time and ensures compliance with industry standards out-of-the-box. The platform’s automation capabilities—such as auto-remediation, zero-touch deployment, and seamless integration with Apple Business Manager—greatly enhance operational efficiency. Kandji also provides excellent visibility into device health and compliance status through real-time dashboards and reports. Overall, it’s a well-designed solution built with the Apple ecosystem in mind. Cons While Kandji offers a polished and user-friendly experience, it currently lacks support for managing non-Apple devices, which limits its use in mixed-environment organizations. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru Kandji was chosen primarily for its modern UI, ease of deployment, and Apple-native design Review Source FW Frank W. System Administrator Telecommunications Used the software for: 2+ years ### "Switching to Kandji/Iru" November 18, 2025 5.0 Pros I was first attracted the ease of use, but later also fell in love with the update and patch management structures. The customer support is outstanding and for me, the switch to Iru has been good value for money. The transition from our old device management was simple and the Iru rep assigned to me knew all about all I had to do to make it happen. Cons I'm still finding it icky to navigate through large assignment maps, but other than that I'm a happy camper. Alternatives considered [Mosyle Business](https://www.capterra.com/p/183343/Mosyle-Business/)[Addigy](https://www.capterra.com/p/154787/Addigy/) Reason for choosing Iru Iru was the best match for me and my company. Addigy and Mosyle are good products, but I got the sense that they are targeting/focusing on small businesses and eduction respectively. I wanted a stable replace for Jamf with mostly just the features I actually used. Switched from [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Jamf was getting expensive, their customer support, that was top notch, completely dropped the ball and we also had lots of trouble with the database crashing, outages and sluggishness. Review Source JD Jevon D. Senior Manager, Infrastructure Security Information Technology and Services Used the software for: 2+ years ### "Kandji, the best Apple MDM I have ever seen" October 8, 2025 5.0 Great! No issues. If there are issues their customer service team is onyl a chat box away. The turnaround time is always commendable. Pros User-friendly and comprehensive in what we want to do as a consulting company. The ability to push custom solutions through Kandji is an additional plus as a technical team, that is something we do day to day. A plus to it is also its ability to identify devices that are misconfigured, out of date in terms of updates and correct them whether automatically or through interaction from us. How could I forget this? The customer service is absolutely top tier! If anything, that is the one thing that will always be the difference maker between similar products. We value a top tier customer support team and that is Kandji! Cons Addtional pricing options for smaller companies. The minimum amount of devices per company should be revised as often times companies have far less apple devices vs let us say a Windows and Androdi devices. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru Lack of options from a MDM standpoint. Limited in what we as a company are/were trying to achieve. Also, customer service, that was a key selling point from Kandji. Switched from [Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Lack of options from a MDM standpoint. Limited in what we as a company are/were trying to achieve Review Source NN Nabil N. IT IS Manager Information Technology and Services Used the software for: 1-2 years ### "Simple and Reliable macOS Device Management" January 28, 2026 5.0 Overall, our experience with Iru has been positive. It’s a solid solution for managing and securing macOS devices, and it’s been reliable for our day-to-day needs. Support has also been responsive when we’ve needed help. Pros Iru makes it easy to manage our macOS devices without a lot of overhead. Enrollment is smooth, policies are straightforward to configure, and the interface is easy to work with day to day. It does what we need without getting in the way. Cons Pricing can be a bit high as the environment grows, and some advanced features take a bit of time to fully explore, but nothing that has been a blocker for us. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru We chose Iru because it was easy to use, quick to deploy, and felt like the best fit for managing our macOS devices. Review Source MC Mitchell C. Sr. Systeem Engineer Political Organization Used the software for: 6-12 months ### "Sr. IT Systeem Engineer" September 12, 2025 5.0 Onboarding, overall communication with our Customer Succes Manager and Support Team, has been fenomal. Pros The onboarding of new Macbooks & iPhones, make my live easier. On top of that don't need constantly remind user to update their devices. With patch management I don't need keep stressing about possible zero-days on our devices. Easy to use and out of box configuration, makes easier to deploy and managed the devices. It's worth the price and with 24/5 support, I know I'll get answer I need. Cons I would like more insight into a devices, Kandji lacks that a bit. It would be nice to have an overall insight on CPU, Memory and Data usage. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru Basically Jamf Pro is a multi OS MDM. But we decided to go completely Apple, no necessary. Switched from [Addigy](https://www.capterra.com/p/154787/Addigy/) Cost and complexity. I'm basically one man IT department, so I'm on vacation, someone with some skills can still can deploy or onboard a device or user. Review Source DO Dragan O. Global Director of IT Media Production Used the software for: 6-12 months ### "Apple device management made simple with Kandji" September 9, 2025 5.0 The experience is overwhelmingly positive and we have reduced a lot of friction for our staff when it comes to Apple device Management Pros The ease of use, especially how easy it was to understand the project as a power user and how easy it was to move over from our previous provider Cons Certain aspects differed from our previous solution that we had gotten used to in terms of management. Once we learned Kandji’s way of doing things we adapter quickly Alternatives considered [Cisco Meraki](https://www.capterra.com/p/176649/Meraki-Systems-Manager/)[Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Reason for choosing Iru Great integrations with systems that we currently use. Pricing and support Switched from [Mosyle Business](https://www.capterra.com/p/183343/Mosyle-Business/) Kandji suited our needs better and is a more mature product in our point of view Review Source JM Justin M. Chief Information Security Officer Computer Software Used the software for: 1-2 years ### "Our Kandji Experience " August 15, 2025 5.0 The overall experience with Kandji has been great from start to finish - the onboarding process was smooth, daily use is straightforward, and their support team is consistently helpful. By reducing the complexity of our MDM, Kandji has freed up significant time for our techs to focus on other critical issues rather than with device management. Pros I like Kandji for its clean interface that avoids the complexity of many MDM solutions. The platform is intuitive enough that IT teams can start managing devices within hours without extensive training. Features like Blueprints and pre-built automation templates make it easy to get started, while advanced options remain accessible when needed, making it practical for both new and experienced administrators. Their support team is also very responsive and great to work with, which adds to the overall positive experience. Cons What I like least about Kandji is the lack of an agent that can pull real-time data or provide direct access to the system console. This limitation means you can't get immediate visibility into device status or troubleshoot issues in real-time, which can be frustrating when dealing with urgent problems. Switched from [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) We migrated away from Jamf because of recurring price increases. Despite its comprehensive feature set, the platform required significant time investment. Review Source EM Emanuele M. Cloud Engineer Information Technology and Services Used the software for: 2+ years ### "Solid IT Asset & License Management Platform with Strong Automation Capabilities" May 14, 2026 5.0 Overall, my experience with Iru has been positive. It provides solid visibility over assets and licenses and significantly reduces manual tracking efforts. It is particularly useful in structured IT environments where compliance and reporting are important. With continued improvements in usability and integration flexibility, it has strong potential to become even more competitive in the IT asset management space. Pros What I appreciate most about Iru is its ability to centralize asset and license management in a clean and structured way. The automation capabilities are very useful, especially for IT environments with multiple servers, virtual machines, and different licensing models. It helps reduce manual checks and improves visibility across infrastructure. The dashboard is intuitive, and reporting features are particularly helpful for audits and compliance reviews. Alerts and notifications also provide good operational awareness. Customer support has been responsive and technically competent when needed. Cons Some advanced configurations require a bit of initial learning, especially when integrating with external systems. The UI could be slightly improved in terms of customization and filtering options for larger environments. Occasionally, documentation could be more detailed for complex use cases. Review Source Doncho B. IT Assistant Manager Education Management Used the software for: 1-2 years ### "A Game-Changer for Managing Apple Fleets" August 6, 2025 5.0 My overall experience with Kandji has been very positive. It's a powerful and modern Apple MDM that makes deploying, managing, and securing Apple devices straightforward and efficient. The platform is easy to navigate, even for teams without deep MDM experience, and the automation features save a significant amount of time. Support has also been responsive and helpful whenever we’ve had questions. While it’s best suited for Apple-only environments, for that use case, it’s one of the best solutions on the market. Pros Kandji’s biggest strength is its automated device management and compliance enforcement. The Blueprint system makes it incredibly easy to deploy apps, security settings, and restrictions across devices consistently. I also appreciate the clean, modern interface it’s intuitive and saves time when managing a large Apple fleet. Features like Auto Remediation and zero-touch deployment via Apple Business Manager really simplify day-to-day IT tasks. Cons While Kandji is very user-friendly, one downside is the limited support for non-Apple devices it's a great solution if you're fully in the Apple ecosystem, but less flexible in mixed environments. Additionally, some advanced configuration options (like granular scripting or custom profiles) can feel a bit restricted compared to more hands-on MDMs. Lastly, the pricing may be a barrier for smaller organizations with tight budgets. Review Source JD Joseph D. IT Lead Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Well that's easy!" October 10, 2025 5.0 Kandji makes Apple device management feel effortless. It’s a reliable, well-supported platform that simplifies complex workflows and lets IT teams focus on what matters. With just a few clicks, you’re up and running—exactly what you'd expect from the "easy button." Pros Kandji is a seamless, intuitive solution for managing Apple devices, it truly lives up to its reputation as the "easy button" for Mac MDM. From deployment to daily management, the platform is incredibly user-friendly and straightforward to implement—even for teams without deep technical expertise. One of Kandji’s standout features is its exceptional customer support. The live chat team is highly engaged, responsive, and consistently helpful. Issues are resolved quickly, and you never feel like you're talking to a bot or stuck in a queue. It’s clear that Kandji invests in real people who know their product and care about your experience. Cons The only notable limitation is the lack of functionality to uninstall existing apps from devices. This can be a challenge when trying to remove unapproved or unwanted software that may have been installed outside of Kandji’s controls. Adding this feature would make an already excellent tool even more robust. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Reason for choosing Iru Ease of implementation and manageability Review Source AC Anthony C. Director of IT Computer Software Used the software for: 1-2 years ### "Solid MDM with great support!" October 23, 2025 5.0 I've used Kandji at two different companies now and it's been great at both. The visibility into what's happening across all our devices is excellent. The functionality covers pretty much everything we need for managing our Macs. It's made my job a lot easier and saved us a ton of time on device management tasks Pros The support team is honestly amazing. Whenever I've reached out they actually get back to me quickly. The whole platform is super intuitive, which is huge because I don't have to spend forever training people on it. I really appreciate how customizable everything is. We're not stuck with one size fits all settings, we can actually make it work for our specific scenario. Also, the user community in Mac Admins is really active and helpful, which has saved me more than once when I needed to figure something out. Cons The pricing structure is a bit confusing and tier based but they work with ya. The vulnerability and threat detection features are pretty cool, but they're still fairly new so they're not quite as robust as I'd like them to be yet. I'm sure they'll get there though. One small thing that has bugged me for years haha, is that Xcode isn't in the auto apps list, which would make life easier for our devs since we have to manually handle that deployment. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[Mosyle Business](https://www.capterra.com/p/183343/Mosyle-Business/) Reason for choosing Iru Price, functionality, security, ease of use. Review Source KK Kiarash K. Director Information Technology and Services Used the software for: 2+ years ### "IRU: Effortless for Most, Challenging at the Edges" October 23, 2025 5.0 Overall, it’s a no-brainer. With a bit of effort, almost anyone can use Kandji. The learning curve is far shorter than most competitors; it’s very much a “click here to go to the next page” experience. Pros Iru is simple to use and much faster to set up than most other MDMs. Policies apply reliably without needing endless custom configuration, and the documentation is excellent; clear, practical, and genuinely user-friendly rather than just a technical developer guide. Cons Simplicity has limits. Handling edge-case configurations can be harder compared to more conventional MDMs, where custom settings and transfers are easier. Community support also isn’t as broad, so finding solutions for niche problems can take longer. Review Source MG Martin G. Head of IT Computer & Network Security Used the software for: 2+ years ### "Standout MDM solution for Apple devices, with a few flaws" July 22, 2025 5.0 Great overall experience due to the ease of use, stellar live chat support, and development focused on the Mac environment which is perfect for our Apple-only fleet. Pros Kandji is a standout MDM solution for Apple devices, with an intuitive interface and a setup process that had us operational within hours rather than weeks. The built-in blueprints for CIS Benchmarks are a huge advantage for compliance, and their live chat support is responsive and efficient, providing real-time assistance when needed. Cons While Kandji’s ease of use is often a benefit, it sometimes stems from design or feature limitations that require workarounds. Additionally, the lack of Slack integration for device alerts and a mobile-friendly interface can be challenging in urgent situations. More transparency around feature requests would also be appreciated. Despite these minor flaws, Kandji is one of the top MDM choices available. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[Mosyle Business](https://www.capterra.com/p/183343/Mosyle-Business/)[Addigy](https://www.capterra.com/p/154787/Addigy/) Reason for choosing Iru Implementation speed, quality of support Review Source BD Brian D. IT Manager Marketing and Advertising Used the software for: 1-2 years ### "MDM with less M" October 17, 2025 5.0 The tool does what I need it to do and there are additional tools to add-on if I need them. It allows us to do more with less resources and that provides value. Pros I love the simplicity yet, the robust features it provides. It really does a great job and it's much easier to get up and running than other systems in the space. Cons al-a-carte/ feature based pricing model for other tools that could be bundled tool sets which can be problem for smaller budgets. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru Ease of use, simplicity of day to day tasks. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.