# Iru Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Iru the right IT Management solution for you? Explore 483 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181954/Iru/reviews --- Iru 4.9 (483) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Iru Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews RL Ryan L Global Head of IT OperationsMarketing and Advertising, 501 - 1,000 employeesUsed the software for: More than 2 years. “The immediate benefit is a massive reduction in manual IT workload, significant time savings for the IT team, and a reliable way to ensure zero-trust alignment for all endpoints, regardless of the user's location.“ December 4, 2025 KD Koen D Managing DirectorInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “Also some shortcomings for their new ID management solutions as it only supports 100% SSO application set up without extra password management functionality for non SSO enabled app. Where for example providers like OKTA do offer a solution for.“ December 16, 2025 TO Topher O IT ManagerComputer Software, 201 - 500 employeesUsed the software for: More than 2 years. “The first thing that drew my organization is was an MDM provider that is focused first and foremost on supporting our Apple-based ecosystem of devices - and Iru from day one has excelled at that. But as time has gone on and we have remained extremely happy customers, the platform has expanded to meet not just our Apple device management needs, but now cover our EDR needs, our vulnerability reporting, management for the few windows and android devices in our fleet - all while remaining easy to use, easy to navigate to where we need to go quickly, and constantly adding new quality of life features.“ January 31, 2026 JN Jeremy N System AdminAutomotive, 51 - 200 employeesUsed the software for: Less than 6 months. “Logging into Apple Business Manager just to retrieve and deploy apps often turns into an unexpectedly tedious and time‑consuming process, especially when roles, tokens, or permissions get in the way.“ January 28, 2026 TO Topher O IT ManagerComputer Software, 201 - 500 employeesUsed the software for: More than 2 years. “Their product team is innovative, and are adding the features that I as am administrator want to see. And when they do roll out totally new functionality like they have done somewhat recently with EDR, with vulnerability management, and with cross-platform device management - it is EASY to show my executive team why moving to Iru for those needs is the right choice.“ January 31, 2026 CH Carlos H Head TI supportFinancial Services, 11 - 50 employeesUsed the software for: 6-12 months. “I think the last one was the USB port check, which is a requirement for information security audits. And the Apple certificate, since renewing it caused problems with the account that was created, as it took a long time to authenticate.“ September 29, 2025 Richard M Techncial Operations LeadComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “The Onboarding was exceptional with knowledgeable staff able to assist us with our initial blueprints and configurations. When things have not worked or we have required support the support team and really responsive and resolve issues fast.“ February 12, 2026 md marwa d IT supportAccounting, 51 - 200 employeesUsed the software for: 6-12 months. “Recovery Lock / EFI password management can cause issues when wiping or reassigning devices. While the feature is valuable for security, it can block erase operations unless removed ahead of time.“ August 7, 2025 ## Showing most helpful reviews Showing 1-25 of 483 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Richard M. Techncial Operations Lead Computer Software Used the software for: 2+ years ### "Excellent Product for MacOS Device Management \*\*\*\*\*" February 12, 2026 5.0 I would recommend this product to any company using MacOS. We moved from using Intune from MacOS devices to Kandji with a focus on security and have not looked back. The Onboarding was exceptional with knowledgeable staff able to assist us with our initial blueprints and configurations. When things have not worked or we have required support the support team and really responsive and resolve issues fast. Overall this is a product i would not be without. Pros Simplified the Process of Management of MacOS devices for a team that was more windows based. Onboarding was really quick and easily with excellent hands on support. Support response and resolution times are really good too. The whole product is intuitive and easy to use. Cons Alerts and clearing alerts is a pain. We see some alerting for some devices where through for example apps are already deployed before onboarding and the software can not be installed. It would be really nice if these could be cleared easily or "ignored" in the UI. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru Easy to use and support was excellent. Online reviews were good and a successful trial was undertaken Switched from [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) The old product was complicated and difficult to use. Review Source CV Chaz V. Infrastructure Engineer Hospitality Used the software for: 6-12 months ### "One of the Most Intuitive MDM Solutions—Up and Running in Days" March 10, 2026 5.0 We recently rolled out IRU, as our Mobile Device Management solution for Apple devices. During our evaluation process, we reviewed several platforms including Microsoft Intune, IRU, and Jamf. After careful consideration, IRU stood out as the solution that delivered the full range of functionality we required, while remaining within an affordable price range. From both a senior and junior engineer perspective, the platform is intuitive and straightforward to configure and manage. The setup experience was smooth, and the interface makes day to day administration simple without sacrificing depth or control. One of the key strengths for us was the ability to assign permissions based on our RBAC roles, allowing appropriate access across the team while maintaining governance and security. From an administrator standpoint, the visibility and control are excellent. From an end user perspective, the experience is seamless and minimally disruptive. We were able to complete the full onboarding process for all devices and users within a month, covering configuration, testing, and full rollout. Overall, IRU has proven to be a reliable, scalable, and cost effective MDM solution. I would highly recommend this platform to any company looking to manage their Apple device fleet efficiently and confidently. Pros This is one of the most intuitive MDM solutions I’ve ever used. Unlike other MDM solutions, it required very little training, and we were up and running in a matter of days. Cons It would be much better if the Threats and Vulnerability modules were included in the main package, rather than offered only as additional add-on modules. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Reason for choosing Iru Price, ease of use, speed of onboarding and functionality. Review Source RO Richard O. Director of Platform and Security Financial Services Used the software for: 2+ years ### "Powerful simplicity" April 23, 2026 5.0 Overall it's a great product suite, and now really the only option I would consider for Apple device management. Pros The product is simple to use but very powerful for device management, vulnerability scanning and EDR. Automatic patching of both operating systems and applications make security compliance easy. When needed, the support team are very responsive and helpful. Cons Occasionally we have issues with vulnerability alerts not clearing correctly after patches have been applied. The support team can usually help to resolve these issues, but hopefully over time we'll see fewer occurrences in the first place. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru Simplicity of deployment and fully-managed cloud system Review Source EC Ester C. Chief of Staff Computer & Network Security Used the software for: 2+ years ### "Mandatory Review" January 9, 2026 3.0 Contract management continues to be messy, often incorrect, late renewal notices, incorrect quotes, etc. Pros Iru provides comprehensive endpoint protection with broad coverage across devices, helping reduce risk and centralize security management. Cons Contract management is consistently problematic, with frequent inaccuracies, delayed renewal notices, and incorrect quotes that require follow-up. Alternatives considered [Todyl Security Platform](https://www.capterra.com/p/275626/Todyl-Security-Platform/) Reason for choosing Iru It depends on the operating system the end user is on Review Source JK Jamie K. IT Support Computer Software Used the software for: 2+ years ### "all in all, it´s very good" March 16, 2026 4.0 My overall experience with Iru has been very positive. I use it frequently and enjoy working with it. The interface is clear and easy to understand, which keeps the learning curve low. Value for money is solid given the quality of the product and the responsive customer support. The ease of use is one of its strongest points, and device and client management features work reliably. The main area for improvement remains the activity/audit log and its filtering capabilities. Pros What I like most about Iru is the intuitive user interface, which makes daily work straightforward and efficient. On top of that, the support team is impressively responsive and knowledgeable — issues get resolved quickly, which is a huge plus. Cons The activity log remains a significant weak point. It is very difficult to search through — there is no simple way to filter by keyword or by user. For example, if an admin performs an action in the console, you often cannot find any trace of it in the activity view. This makes auditing and troubleshooting unnecessarily cumbersome. Alternatives considered [Miradore Management Suite](https://www.capterra.com/p/157482/Miradore-Management-Suite/) Reason for choosing Iru UsabiltyWe chose Iru primarily because of its clean and intuitive interface, which made onboarding straightforward for our team. Compared to alternatives, Iru struck the right balance between functionality and ease of use — it didn't feel bloated or overly complex. The quality of customer support was also a deciding factor; knowing that a competent team responds quickly gave us confidence in the product long-term. Review Source MP Marek P. Senior Manager, Technical Operations Information Technology and Services Used the software for: 2+ years ### "User-friendly MDM with an exciting cross-platform future" February 11, 2026 4.0 Our overall experience has been very positive. Iru has simplified our device management significantly. The combination of ease of use, responsive support, and the move toward a truly cross-platform solution makes it a reliable choice for our team. We are very satisfied with this solution. Pros The platform is incredibly user-friendly and intuitive. What I value most is their expansion into Windows management, allowing us to bring all our devices under one "roof." Additionally, the admin support is top-notch—having a direct chat right inside the application makes getting help extremely fast and efficient. Cons Currently, the Windows management side doesn't offer all the features we need just yet compared to the macOS side. However, seeing their development pace, I am confident that these missing features will be implemented in the near future. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Reason for choosing Iru We chose Iru primarily because of its competitive pricing and exceptional admin support. Unlike other complex solutions, their direct in-app chat support is a huge advantage—it's incredibly easy to get immediate help with any configuration. This combination of affordability and having an expert available at your fingertips made it a much better fit for us than more expensive and over-complicated alternatives. Switched from [VMware Workspace ONE UEM](https://www.capterra.com/p/264805/VMware-Workspace-ONE-UEM/) We switched to Iru two years ago. At the time, we were looking for a more modern and streamlined way to manage our Apple fleet. Review Source JB João B. Head of IT Textiles Used the software for: 1-2 years ### "Very easy to use" May 21, 2026 5.0 Overall it has been a very positive experience and help us integrate newdevices with ease and manage all the ones we have without taking up any time. Pros Ease of use after the initial setup and changes happen almost just a few seconds after pushing them to the devices. Cons There could be some more automation for maintenance task, but that limitation might be on the Apple side. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[Mosyle Business](https://www.capterra.com/p/183343/Mosyle-Business/) Reason for choosing Iru Iru (Kandji at the time) had all the functions we needed with the most ease of use and implementation. Review Source EM Emanuele M. Cloud Engineer Information Technology and Services Used the software for: 2+ years ### "Solid IT Asset & License Management Platform with Strong Automation Capabilities" May 14, 2026 5.0 Overall, my experience with Iru has been positive. It provides solid visibility over assets and licenses and significantly reduces manual tracking efforts. It is particularly useful in structured IT environments where compliance and reporting are important. With continued improvements in usability and integration flexibility, it has strong potential to become even more competitive in the IT asset management space. Pros What I appreciate most about Iru is its ability to centralize asset and license management in a clean and structured way. The automation capabilities are very useful, especially for IT environments with multiple servers, virtual machines, and different licensing models. It helps reduce manual checks and improves visibility across infrastructure. The dashboard is intuitive, and reporting features are particularly helpful for audits and compliance reviews. Alerts and notifications also provide good operational awareness. Customer support has been responsive and technically competent when needed. Cons Some advanced configurations require a bit of initial learning, especially when integrating with external systems. The UI could be slightly improved in terms of customization and filtering options for larger environments. Occasionally, documentation could be more detailed for complex use cases. Review Source RM Ryan M. CEO Cosmetics Used the software for: 1-2 years ### "One of the easiest device management systems to use. " April 20, 2026 5.0 It was smooth and effective. Once onboarded we needed very little support as it was all really easy to self manage Pros I like the simplicity of management of the platform and the ability to quickly manage device updates and changes Cons There isn't anything about the software that we disliked. Once the profiles are set up at the beginning, rolling them out to each device is very straight forward. Review Source JK Jen K. Ops Manager Information Technology and Services Used the software for: 1-2 years ### "Good solution" May 26, 2026 5.0 Pros Intuitive solution, easy to use, performs well, quality of customer service si good: Both competent and friendly Review Source TO Topher O. IT Manager Computer Software Used the software for: 2+ years ### "Simple to use, deeply capable, and the best value for dollar I get period as an IT Manager" January 31, 2026 5.0 Exceptionally positive. From first onboarding, their support and engineering team have been reachable, knowledgeable, and so so kind and helpful. Their product team is innovative, and are adding the features that I as am administrator want to see. And when they do roll out totally new functionality like they have done somewhat recently with EDR, with vulnerability management, and with cross-platform device management - it is EASY to show my executive team why moving to Iru for those needs is the right choice. Pros The first thing that drew my organization is was an MDM provider that is focused first and foremost on supporting our Apple-based ecosystem of devices - and Iru from day one has excelled at that. But as time has gone on and we have remained extremely happy customers, the platform has expanded to meet not just our Apple device management needs, but now cover our EDR needs, our vulnerability reporting, management for the few windows and android devices in our fleet - all while remaining easy to use, easy to navigate to where we need to go quickly, and constantly adding new quality of life features. They are committed to growth, not just into new sectors or categories - but to growing the product to make my job as an administrator using their tools easier and more effective. Cons give me D A R K M O D E please. I love your platform and the only thing that would make me love it more would be avoiding the flash bang of loading into my Iru dash from other white-on-black interfaces Alternatives considered [CrowdStrike](https://www.capterra.com/p/147662/CrowdStrike-Falcon/)[Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[Addigy](https://www.capterra.com/p/154787/Addigy/) Reason for choosing Iru feature set, focus on the Apple ecosystem, ease of setup and use, and access to high quality support and documentation Switched from [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[Addigy](https://www.capterra.com/p/154787/Addigy/)[SentinelOne](https://www.capterra.com/p/152564/Endpoint-Protection-Platform/) the focus and clarity of the product - prioritizing letting me do what I need to do quickly. Then the continual ongoing support and addition of new features has ensured I will remain a customer as long as possible. Review Source JC Joe C. Sr. IT Manager Hospitality Used the software for: 1-2 years ### "Easy to Deploy MDM, set it and forget it! " January 30, 2026 4.0 Its been good. We spend very little time maintaining our macs or worrying about them. The price makes it attractive to stay with. Pros Iru is simple to deploy and and maintain. Its a great tool if you have very little mac experience and need something straight forward for deployment. Lots of out of the box configurations that require little to no coding experience. The price is also a great value. Cons The biggest thing Iru doesnt have is Remote Control. We don't like that we have to buy a second tool to fill this gap. If you are an experienced Mac Admin and have been using tools like Jamf for a long time, you might find it frustrating to use because it just does a lot of things automatically. If you like granular configurations, Iru's simplified approach takes some getting used to and comfortability with having less control. Ive heard the servers only exist in the US, might make it a problem for global companies (something to investigate). Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru Cost was the biggest driver in going with Iru. Review Source SK Sunil K. Senior Engineer Financial Services Used the software for: 1-2 years ### "The Kandji effect!" August 19, 2025 5.0 The migration from JAMF to Kandji was a seamless transition for our team. The new platform's intuitive and user-friendly interface made it easy for everyone to adapt, leading to a very positive experience and a great value for the price! Overall, Kandji has provided a truly positive and efficient experience for our entire team. Pros Since we've adopted Kandji, it's become a favorite tool across our team, mainly due to its versatility and ease of use. Key Features We Appreciate: Streamlined Device Management: Actions like managing, resetting, locking, or deleting a device are straightforward and save us a significant amount of time. Powerful Integrations: The built-in API connections allow us to expand our automation capabilities, making our workflows more efficient. Excellent Customer Support: The support team is consistently responsive and helpful, which has made a huge difference for us. Efficient Blueprint System: The ability to use multiple blueprints is a game-changer. It makes updating and triggering patch management easy, and allows us to deploy specific configurations to different departments or user groups seamlessly. Cons Nothing comes to mind, we always look forward to NEW features being added to the platform which keep things fresh. Switched from [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Was something suggested by one of partners in another firm Review Source LM Luca M. IT Service Manager Research Used the software for: 1-2 years ### "Do not look further for your Apple MDM" November 10, 2025 5.0 I am rarely as excited to talk about a product as I do with Kandji, but there are very few products and solutions on the market that completely overshadow their second best. Pros I started with Kandji a few years back, when they were still at the seeding stage. At the time I had tested Intune, Jamff and Hexnode but I was immediately struck by the ease of use and the lightning fast communication between Kandji and my devices. Besides the extensive knowledge base, I found that customer support was knowledgeable and helpful, they helped me to go through some scripts that allowed me to fully customise my profiles. I can now update and patch my iOS and MacOS devices with complete effortlessness. I am Kandji's first fan and from what I can see, Iru thought the same as I did and are starting to build on this fantastic product. Cons Kandji was more expensive than other solutions when I picked it, especially when compared to Jamff that has offers for the education and government sector. This is however largely offset by the performance of the product, and justified by the fact that every penny put into kandji goes into the development of this first-in-class state of the art platform. Alternatives considered [Hexnode UEM](https://www.capterra.com/p/146405/Hexnode-MDM/)[ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[Jamf School](https://www.capterra.com/p/210288/Jamf-School/) Reason for choosing Iru I used and tested these other products but Iru/Kandji MDM worked effortlessly, was intuitive and connected to my remote devices within seconds. Switched from [Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Intune almost cost me ten iPads - which stopped communicating with the server Review Source CE Christopher E. Senior SysAdmin Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Reliable, Modern, and User-Friendly Apple Device Management" October 1, 2025 5.0 Overall, Kandji has been an excellent solution for managing our Apple fleet. It has streamlined IT operations, simplified onboarding, and provided peace of mind around security and compliance. The product continues to evolve in meaningful ways, and it’s clear that the team listens to customer feedback. I’d recommend it to any organization looking for a reliable and modern Apple device management platform. Pros Kandji makes Apple device management incredibly smooth and intuitive. The automation around app deployment, compliance enforcement, and OS updates saves a significant amount of time and reduces manual errors. The zero-touch deployment is excellent for onboarding, and the admin console is well-designed, clear, and easy to navigate compared to other MDM solutions. Support is also responsive and knowledgeable, which adds a lot of confidence when running it at scale. Cons While it’s very strong on Apple management, there are moments where flexibility is limited. Some advanced workflows require custom scripting rather than being natively supported. Reporting could also be more detailed, and integrations with third-party tools sometimes feel less robust than what competitors offer. Pricing is also on the higher end, which might be a consideration for smaller organizations. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru Cost of other service was too much in comparison the the cost of Kandji and initial ease of use. Review Source JD Jevon D. Senior Manager, Infrastructure Security Information Technology and Services Used the software for: 2+ years ### "Kandji, the best Apple MDM I have ever seen" October 8, 2025 5.0 Great! No issues. If there are issues their customer service team is onyl a chat box away. The turnaround time is always commendable. Pros User-friendly and comprehensive in what we want to do as a consulting company. The ability to push custom solutions through Kandji is an additional plus as a technical team, that is something we do day to day. A plus to it is also its ability to identify devices that are misconfigured, out of date in terms of updates and correct them whether automatically or through interaction from us. How could I forget this? The customer service is absolutely top tier! If anything, that is the one thing that will always be the difference maker between similar products. We value a top tier customer support team and that is Kandji! Cons Addtional pricing options for smaller companies. The minimum amount of devices per company should be revised as often times companies have far less apple devices vs let us say a Windows and Androdi devices. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru Lack of options from a MDM standpoint. Limited in what we as a company are/were trying to achieve. Also, customer service, that was a key selling point from Kandji. Switched from [Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Lack of options from a MDM standpoint. Limited in what we as a company are/were trying to achieve Review Source MC Mitchell C. Sr. Systeem Engineer Political Organization Used the software for: 6-12 months ### "Sr. IT Systeem Engineer" September 12, 2025 5.0 Onboarding, overall communication with our Customer Succes Manager and Support Team, has been fenomal. Pros The onboarding of new Macbooks & iPhones, make my live easier. On top of that don't need constantly remind user to update their devices. With patch management I don't need keep stressing about possible zero-days on our devices. Easy to use and out of box configuration, makes easier to deploy and managed the devices. It's worth the price and with 24/5 support, I know I'll get answer I need. Cons I would like more insight into a devices, Kandji lacks that a bit. It would be nice to have an overall insight on CPU, Memory and Data usage. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru Basically Jamf Pro is a multi OS MDM. But we decided to go completely Apple, no necessary. Switched from [Addigy](https://www.capterra.com/p/154787/Addigy/) Cost and complexity. I'm basically one man IT department, so I'm on vacation, someone with some skills can still can deploy or onboard a device or user. Review Source JD Johann D. IT Manager Financial Services Used the software for: 1-2 years ### "Kandji: Effortless Apple Device Management with Modern Simplicity" June 22, 2025 5.0 My overall experience with Kandji has been overwhelmingly positive. As an Apple device management solution, Kandji delivers on its promise of making device setup, security, and ongoing management both efficient and user-friendly. The platform’s modern interface and automation features have significantly reduced the time and effort required to manage our fleet of Apple devices. Pros Kandji stands out as a modern, user-friendly Apple device management solution that truly streamlines the IT experience. What I liked most about Kandji is its combination of simplicity and robust functionality. The platform’s intuitive interface makes even complex tasks, like deploying security controls or managing device configurations feel effortless. Which is a major advantage for both seasoned IT professionals and those newer to Apple administration. Cons Kandji only supports Apple devices. Organizations with any non-Apple hardware (Android or Windows) must look elsewhere for unified device management. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru We made the switch from Jamf Pro to Kandji due to the cost difference. Switched from [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) We made the switch from Jamf Pro to Kandji due to the cost difference. Review Source DO Dragan O. Global Director of IT Media Production Used the software for: 6-12 months ### "Apple device management made simple with Kandji" September 9, 2025 5.0 The experience is overwhelmingly positive and we have reduced a lot of friction for our staff when it comes to Apple device Management Pros The ease of use, especially how easy it was to understand the project as a power user and how easy it was to move over from our previous provider Cons Certain aspects differed from our previous solution that we had gotten used to in terms of management. Once we learned Kandji’s way of doing things we adapter quickly Alternatives considered [Cisco Meraki](https://www.capterra.com/p/176649/Meraki-Systems-Manager/)[Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Reason for choosing Iru Great integrations with systems that we currently use. Pricing and support Switched from [Mosyle Business](https://www.capterra.com/p/183343/Mosyle-Business/) Kandji suited our needs better and is a more mature product in our point of view Review Source MG Michael G. Manager, IT Oil & Energy Used the software for: 6-12 months ### "Fantastic Apple Device management and Patching" January 23, 2026 5.0 Iru has saved us a ton of time maintaining our fleet while ensuring we are secure in today's world. Support is always quick to respond and very helpful. Our end users were really happy with how easy it was to migrate over, and they love the Kandji self support portal. Pros Patch management. Saves tons of time both on the application and the OS side. Device management. Easily ensure secure deployments and the ability to meet compliance requirements while being a very small internal team. Cons Some edge cases with custom app creation can be annoying. I'd like to be able to upload a folder with a pkg file and run it, as they need the context of additional files. However, this is something that can be worked around, and is more of an edge case. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[Patch My PC](https://www.capterra.com/p/241733/Patch-My-PC/) Reason for choosing Iru Iru had the best balance of price and features, and is a great purpose built solution. Switched from [Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Intune is difficult to configure and manage in a small team, and doesn't automate application patching, which was a requirement for us. Review Source NN Nabil N. IT IS Manager Information Technology and Services Used the software for: 1-2 years ### "Simple and Reliable macOS Device Management" January 28, 2026 5.0 Overall, our experience with Iru has been positive. It’s a solid solution for managing and securing macOS devices, and it’s been reliable for our day-to-day needs. Support has also been responsive when we’ve needed help. Pros Iru makes it easy to manage our macOS devices without a lot of overhead. Enrollment is smooth, policies are straightforward to configure, and the interface is easy to work with day to day. It does what we need without getting in the way. Cons Pricing can be a bit high as the environment grows, and some advanced features take a bit of time to fully explore, but nothing that has been a blocker for us. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru We chose Iru because it was easy to use, quick to deploy, and felt like the best fit for managing our macOS devices. Review Source TG Terry G. Systems Administrator Consumer Services Used the software for: 2+ years ### "Easy product to use. Very Happy " August 13, 2025 5.0 Really positive, support and customer success managers very good and quick to respond. kandji is very set and forget so never really have an issue. Pros Ease of use for set up and deployment for my environment the degree of automation is very appealing. Cons New features may not be as intuitive to set up compared to the old way it was initially rolled out. however this is not an issue and very easy to pick up the new features Alternatives considered [Mosyle Business](https://www.capterra.com/p/183343/Mosyle-Business/) Reason for choosing Iru cost and ease of use. Mosyle was my main choice. how ever kandji had competitive pricing Switched from [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) cost reduction ease of use. at the time jamf felt a little out dated. Review Source GN Gowdaman N. Engineering Team Broadcast Media Used the software for: 2+ years ### "Kandji Honest Review" July 18, 2025 5.0 Kandji’s really good for handling Apple stuff. It’s strong, saves a ton of time with all the auto stuff, and the Okta hookup is super handy. The support team’s awesome, always there when you’re stuck. If your company’s all about Apple, I’d say go for Kandji—it’s solid and does the job better than most, even if it’s got a few quirks. Pros Kandji’s setup is honestly so easy to use. Clean look, and you can find everything (your devices, apps, settings—without any hassle). Even if you’re new to this IT stuff, it’s not hard to figure out. The main screen shows you everything you need, no digging around. The Passport thing with Okta is awesome. It makes signing in super simple, no stress. Also, the Okta Device Trust thing is great for us. Setting up apps with Auto Apps is a piece of cake—you just click a few things, and boom, they’re good to go. And the chat support - Always quick to reply, and they actually get what you’re dealing with. It’s like having a super-smart friend who’s got your back. Cons The Blueprints thing can be a real pain. Like, if I just wanna try out some new software, I gotta mess with the whole Blueprint, which is such a chore. Also, there’s no easy way to delete apps without doing some fancy script stuff. There’s no TTL (time-to-live) option, so if a device isn’t online when a script’s supposed to run, it just doesn’t happen. For example, I want a script to run every 24 hours, but if the device is offline at that exact moment, there’s no way to trigger it later when it comes back online. That can mess with our reporting and give us false data. There there is no Sync button to make a sync right away. You gotta wait, like, 15 minutes for it to check in, or use the Self Service app. Also, it’d be cool if they had phone support. Chat’s fine, but sometimes you just wanna talk to someone. Switched from [Workspace ONE](https://www.capterra.com/p/206931/VMware/) It's not effective as Kandji when compared Review Source BF Brittany F. Head of IT Entertainment Used the software for: 2+ years ### "Pretty solid solution with some room to grow" January 22, 2026 4.0 I have used IRU in two companies, previously well certified in Jamf. There is still a learning curve when going form one to the other. Pros I like that IRU does almost everything you'd want when it comes to managing macs. It's got about 90% of the way there on various aspects of mac management. Windows being added is a great move and I look forward to seeing that functionality grow. Cons There is some more granular features I'd like to see. And I'd love a new billing model. Batches of 25 are not suitable for smaller cost concious companies. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/)[ManageEngine Mobile Device Manager Plus](https://www.capterra.com/p/132201/ManageEngine-Mobile-Device-Manager-Plus/) Reason for choosing Iru We got locked into a contract after a trial. Review Source KK Kiarash K. Director Information Technology and Services Used the software for: 2+ years ### "IRU: Effortless for Most, Challenging at the Edges" October 23, 2025 5.0 Overall, it’s a no-brainer. With a bit of effort, almost anyone can use Kandji. The learning curve is far shorter than most competitors; it’s very much a “click here to go to the next page” experience. Pros Iru is simple to use and much faster to set up than most other MDMs. Policies apply reliably without needing endless custom configuration, and the documentation is excellent; clear, practical, and genuinely user-friendly rather than just a technical developer guide. Cons Simplicity has limits. Handling edge-case configurations can be harder compared to more conventional MDMs, where custom settings and transfers are easier. Community support also isn’t as broad, so finding solutions for niche problems can take longer. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.