# Page 7 | Iru Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Iru the right IT Management solution for you? Explore 480 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181954/Iru/reviews --- Iru 4.9 (480) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Iru ## Showing most helpful reviews Showing 151-175 of 480 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MD Marc D. Head of Operations Information Technology and Services Used the software for: 1-2 years ### "Automation and Compliance Without the Hassle" September 26, 2025 5.0 The customer support team has always been responsive and helpful whenever I’ve had a question. On top of that, the platform itself has been extremely reliable—things just work as expected. That reliability has made my day-to-day work much easier and less stressful. Pros Kandji has completely simplified the way I manage our Apple devices. The platform is intuitive and easy to navigate, which makes deploying apps, enforcing security policies, and keeping everything compliant straightforward. I’ve saved countless hours compared to our previous setup. Cons The inflexible licensing, being a cloud product it should be pretty easy for them to implement a pay as you need model. Switched from [Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Prebuilt Templates, easy of deployment of profiles and settings. Review Source mD marwa D. IT support Accounting Used the software for: 6-12 months ### "Powerful Apple MDM with Excellent UX and Strong Security Focus" August 7, 2025 4.0 Overall, Kandji is a powerful, modern MDM solution that greatly improves the experience of managing Apple fleets at scale. Once properly configured, it reduces overhead, ensures compliance, and gives IT teams confidence in their fleet security. Like any robust platform, there’s a learning curve and occasional edge-case hurdles (like firmware lock handling), but support and documentation are solid. Pros Pros: What did you like most about Kandji? Kandji makes Apple device management incredibly streamlined. The UI is clean, intuitive, and modern ,much better than older MDMs. Automated app patching and Blueprint management save tons of time. I also appreciate the visibility into device compliance and the ability to push critical configurations remotely. Customer support is responsive and knowledgeable. Cons Recovery Lock / EFI password management can cause issues when wiping or reassigning devices. While the feature is valuable for security, it can block erase operations unless removed ahead of time. This isn’t always clearly surfaced until after the erase fails. I’d like better automation or clearer pre-flight warnings for these cases. Review Source RA Riaz A. IT Administrator Design Used the software for: 2+ years ### "amazing & easy to use " November 26, 2025 5.0 I would say, the customer support, the ease of using, and the proper utilization for security makes it one of the best MDM till now. And one of an amazing thing is that they have now added Windows MDM. Pros Ease of use and the whole overview experience is amazing. The User interface and all the options makes it easier for the Admins. Cons I won't be able to say directly it's con, but throughout using from the beginning I can see they have developed alot. Review Source DS Diana S. IT Infrastructure Engineer Information Technology and Services Used the software for: 1-2 years ### "Kandji - A successful MDM solution" September 2, 2025 5.0 I enjoy working with Kandji. Kandji Support team is also reliable and it is very helpful with all sorts of questions, on the spot. Pros Their customer support and documentation, which are reliable and detailed. The clean, intuitive interface that makes device management straightforward. The library of auto-apps. Cons I would love to have even more apps available on the Auto Apps list. Filtering can be even more granular, with more columns. Switched from [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) The price and ease of management. Jamf administration platform was not very user-friendly and we were depending on an external company to implement it and manage it. Review Source VR Verified Reviewer Head of IT Information Technology and Services Used the software for: Less than 6 months ### "Great product" November 10, 2025 5.0 Great experience, very pleased with the product and have already recommended to others. Couldn't fault the product at all Pros Easy to set-up and get started. Incredibly simple yet effective, i was able to set up our instance within 1/2 days and ready to go live the following week after set up and testing. Cons The SSO configuration was the hardest bit to get started, this took most of my time but once set up everything else was simple. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru The ease of use of the product, and the simplicity of set up and ongoing work Review Source MG Michael G. Head of IT and IAM Financial Services Used the software for: 1-2 years ### "My favorite MacOS MDM" July 19, 2025 5.0 Very positive for the reasons I mentioned above. It's also pretty easy for our staff to pick up who have less MDM experience. Pros The UI has a very clean and intuitive design, which is also very easy and pleasant to use unlike other MDMs I've used in the past. Cons As a newer product, there are some features which are lacking maturity. Reporting and some advanced querying via the UI do not quite yet have parity with some of their more mature competitors. (Although I usually find it can be done via the API) Switched from [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Cost, complexity, and JAMFs relative instability. We had devices constantly failing to connect to JAMF. In two years I think we've had only 1 or 2 devics which dropped off from Kandji and needed to be re-enrolled. Review Source PM Phillip M. Sr. Network Engineer Marketing and Advertising Used the software for: 2+ years ### "Kandji Rocks!" July 16, 2025 5.0 Was a Jamf shop for a long time and then Kandji came along and made everything better for us. This was huge around the time of Covid and allowed us to seamlessly move to a remote workforce. Pros Kandji is very simple to use and understand and the UI is very user friendly. This makes it far simpler for us to train people and for them to understand how to use the platform. Cons Not much I don't like about Kandji. It has helped us change the way we manage our Mac fleet. I would have said they didn't have some of the granular features that Jamf has but they have cured that. Switched from [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Remote workforce and and at that time there was no solution that worked for us with Jamf. Review Source TG Thomas G. Software Engineer Architecture & Planning Used the software for: 1-2 years ### "Easy to use MDM" October 21, 2025 4.0 Pros It is easy to use. It is self-explanatory. Support is responsive and skilled. The support is possible during night time as well. Cons There's no feedback or communication about my feature requests. The price going up for long-standing clients instead going down and rewarding the loyalty. Alternatives considered [Hexnode UEM](https://www.capterra.com/p/146405/Hexnode-MDM/)[Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru Ease of use. Expertise of support staff was convincing before our decision to purchase. Review Source TG Tyler G. Finance Manager Program Development Used the software for: 1-2 years ### "Iru Makes Remote Management Easy" January 15, 2026 5.0 Overall, both Iru's platform and customer support team are phenomenal. They have an intuitive UX and if you cant figure it out on your own, their customer support is highly responsive. Pros For someone who was getting acclimated to remote device management, the Iru platform and customer support, namely \[sensitive content hidden\] , made it extremely simple to learn and understand the platform. Cons It is not always clear when a task should be completed or executed in Iru v. Apple Business Manager. Alternatives considered [JumpCloud Directory Platform](https://www.capterra.com/p/175092/JumpCloud-DaaS/) Reason for choosing Iru Iru, at the time, was focused on managing Apple products and our entire fleet of devices are Apple products. Switched from [JumpCloud Directory Platform](https://www.capterra.com/p/175092/JumpCloud-DaaS/) Iru, at the time, was focused on managing Apple products and our entire fleet of devices are Apple products. Review Source MR Michael R. IT Computer Software Used the software for: 1-2 years ### "Solid MDM Solution for Macs" October 2, 2025 3.0 Overall. I would score Kandji 6.5 out of 10. Ten being great/perfect! The UI is easy to navigate, and the new blueprint visual builder is friendly! Pros After administering similar solutions, Kandji is by far the easiest with a minimal learning curve!!! Cons Device management should encompass all types of devices, not just Apple. Security features need work. Cost is comparable to other solutions; however, it only supports Apple products. Review Source DM Doug M. Director of Technology and Operations Financial Services Used the software for: 1-2 years ### "Excellent Platform" June 18, 2025 5.0 Kandji is now a core tool for us. It's a pricing point, but we see the value in the cost associated with it. Pros We enjoy how intuitive the platform is to use. Support has been wonderful. I typically get someone who understands the platform in detail Cons I don't have much. There are small bugs along the way, which is to be expected in technology, but they are usually resolved within a reasonable amount of time. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[Mosyle Business](https://www.capterra.com/p/183343/Mosyle-Business/) Reason for choosing Iru Ease of use and connectivity to Entra ID for app management. Switched from [Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Intune fell short on managing Mac devices. It was not real time, and it was retrofitted to "support" Mac, whereas Review Source JW Jan W. IT Project Manager Computer Games Used the software for: 1-2 years ### "Kandji Review - Fast, easy and supportive for both users and admins" October 21, 2025 5.0 We are very happy with them, especially the support experience is fast, efficient and professional which is the one of the most important factors for us. Pros Their customer support built in their service is fast and reliable plus the software is one of the best on the market especially considering their fair price. Cons Kandji comes with a lot of native available 3rd party application, and managing those can be very easy, but in a scalable environment it can get messy with their new assignment maps which give a good overview but as those are still missing a clear naming and structure capabilities this can cause issues Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru Pricing and the (self)service was a big factor Switched from [Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) We looked for a solution which is capable of properly managing Apple products in a scalable and professional way Review Source VK Vlad K. IT Director Non-Profit Organization Management Used the software for: 1-2 years ### "The best Apple MDM available" September 19, 2025 5.0 We have had a superb relationship with Kandji over the last few years. Having used other competitors (and their extremely convoluted interfaces), I can say that discovering Kandji changed our Apple MDM experience. They are simply the best. Pros Kandji is very powerful, highly customizable, and best of all, very easy to use! They are constantly adding features and making it a better product! It helps us manage and keep all of our 100+ devices (across 14 different locations) up to date. Their customer support is also highly responsive and easy to access. Cons Honestly, I cannot think of a single thing. Even the cost is reasonable, but hey, would be better if it was even less. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru We chose it mainly for the ease of use. The alternative was convoluted. Review Source AV Achal V. Service Desk Lead Printing Used the software for: 2+ years ### "Amazing product for MDM." September 11, 2025 5.0 excellent product. Great support staff. Support turnaround time is incredible. Would love that more people knew about the amazing capabilities of it. Pros It's really intuitive, tailoring to my needs which change in some cases, every quarter. The support staff is incredible. Cons Cost is a bit higher, than competition. The support from products is more focused on JAMF. So industry knowledge of Kandji would be nice. Alternatives considered [Mosyle Business](https://www.capterra.com/p/183343/Mosyle-Business/)[Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Reason for choosing Iru The ease of use is amazing. The customizability options are incredible. Review Source NB Nick B. Director Information Services Used the software for: 1-2 years ### "Fun, easy to use and a solid tool" September 1, 2025 5.0 Kandji has made managing our Apple fleet a lot easier, quicker and a lot less painful. It takes away a lot of the manual faff and keeps devices compliant. It has been a solid and reliable tool for us. Pros It’s really easy to use compared to other MDMs we've tried. The setup and automation features save loads of time, especially with new builds and changes to the builds. The app library is a big plus and makes keeping things up to date painless. Support has also been quick and very helpful. The product develops and doesn't stands still. Cons Some of the more advanced settings are a bit limited, although this is improving. The reporting could be improved better. More flexible per device licensing would be helpful. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Reason for choosing Iru For its ease of use, updates and features Review Source SP Sahan P. Director of IT Online Media Used the software for: 2+ years ### "Switched to Kandji and not going back" June 25, 2025 5.0 Pros Easy to configure and deploy a mac fleet compared to competitors, and technical support is top tier. There is so much out-of-the-box. No more creating custom policies. What used to take days and weeks now takes minutes. Cons Cost has increased a bit, and I wish the EDR tools were most robust. Missing some of the advanced features provided by competitors, but that's the trade-off you have to accept in exchange for ease of use. Alternatives considered [Mosyle Business](https://www.capterra.com/p/183343/Mosyle-Business/) Reason for choosing Iru Ease of use, support, price, many features out of the box Switched from [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) cost, ease of set up, no need to create custom scripts for every small thing Review Source TS Tyson S. System Administrator Financial Services Used the software for: Less than 6 months ### "Easy Deployment. Things just work so you can deal with other issues. " January 14, 2026 5.0 Our Customer Success Manager is easy to work with, and support is always available. I often receive a solution on the first attempt. Pros The service is very easy to use. Within a week, I had a basic overview of the instance, and within two weeks, I had something ready to deploy for migration Cons The only thing I like least about Iru is wanting to implement features that our other SaaS products offer, but being unable to because Iru doesn't support them—specifically, Dynamic SCEP, simplified PSSO setup, and account-driven user enrollment. Alternatives considered [SimpleMDM](https://www.capterra.com/p/149414/SimpleMDM/) Reason for choosing Iru It seem more user friendly for both administrating well as for the end user experience. Switched from [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Price difference and easier ability to test new features. Review Source RG Ric G. IT Operations Manager Information Technology and Services Used the software for: 1-2 years ### "SWIFTLY IT - 2025 Review Notes" July 2, 2025 5.0 While we've been able to resolve most of our specific Kandji support issues internally, there have been a few occasions where we reached out—and each time, the support experience has been excellent. Pros So far, this MDM tool has been easy to use and user-friendly. Its asset management capabilities—especially around asset numbering, secure erasure, recovery, and overall system status monitoring—have been essential for our operations. Cons I wish EDR functionality were built into the tool rather than offered as a separate service. Additionally, clearer guidance on managing Supervised systems at a granular level would be helpful—such as enabling specific apps like Apple Notes or iCloud Drive for individual users who require them. Review Source HP Hung P. IT Manager Marketing and Advertising Used the software for: 2+ years ### "Best MDM service for Macs" October 30, 2025 5.0 I have been using Iru (previously Kandji) for about 5 years and never had an issue with deployment for any of my devices. Pros Keeps all of our approved applications easily deployable to all users. Customer service is top notch Cons Costs have gone up over the years, but they are providing better service which is a win in my books. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru More simplified frontend and setup was pretty much plug and play. Review Source DS Dominic S. Lead Developer Information Technology and Services Used the software for: 6-12 months ### "Easy and effortless integration to ensure device security " October 21, 2025 5.0 Effortless and very easy to setup and monitor. EDR and Vulnerability scanning essential to security. Pros Integrates effortlessly in our company's environment, with an easy enrolment. The majority of the applications used across the company are available in the library and can be easily added. Cons When dealing with macOS software updates, some users have reported a lack of notifications before a reboot, after the deadline for updating the macOS version has passed. Review Source DH Drew H. Director of Information Security Hospital & Health Care Used the software for: 2+ years ### "Solid Mac OS Mobile Device Management" June 5, 2025 5.0 Kandji has been a force multiplier for our IT team, allowing for very easy to manage workflows to perform Mac MDM. The platform has many applications that we need already available so it requires less time packaging new apps. The configuration profiles make setting up devices a breeze. Okta integrations make it easy to have fewer passwords. Pros The pre-configured templates and automatic app installs/upgrades have saved a lot of time as an administrator. I looked at another Mac MDM prior to purchasing Kandji and it was not a simple UI like Kandji. All the relevant settings are in one portal instead of three. Cons I have had a hard time making the transition from the classic blueprints to a new targeting method of installing software and configurations. Will take more time to review this with their engineering and support teams. Kandji Passport works well but unfortunately doesn't support some forms of MFA like Yubikeys as of my writing. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru Ease of use and configuration. Kandji has 1 portal, JAMF had 3 at the time. Review Source NP Nils P. IT Specialist Media Production Used the software for: 6-12 months ### "Kandji Review" September 9, 2025 5.0 All from Testing > Building > Migrating > and now in full use, is a great experience. It has been so easy to use, you don't need to a pro to be able to use Kandji. Pros I love the Passport function and how they use Blueprints. Also right from initial testing their support was great, both using the chatbot but also they 24/7 customer support also. Cons Firstly it was that they did not have a Users tab, but after giving feedback they added the users tab. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru I've used Jamf in other companies and that is also a great product, but they are very expensive. Switched from [Mosyle Business](https://www.capterra.com/p/183343/Mosyle-Business/) They did not meet the standard we were looking for. Also a quite difficult product to use in comparison. Review Source NM Nathan M. Systems Administrator Retail Used the software for: 1-2 years ### "Functional, Streamlined and Simple" December 23, 2025 5.0 Pros Extremely easy and intuitive to use. With my role, I need something where I can basically set it and forget it, and Iru/Kandji has allowed me to do that and take significant stress off of my daily responsibilities. Cons Honestly there isn't anything I've disliked. It all works very much as advertised. If I was to nitpick though, I'd say it would be nice if the integration options were expanded. Currently a very limited list. Switched from [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Difficult and clunky to use. Required too much hands on time. Review Source JL Jamie L. Operations Manager Information Technology and Services Used the software for: 6-12 months ### "Brilliant Service" October 2, 2025 5.0 Really well supported and a great product. \[sensitive content hidden\] has been great with helping us expand at short notice Pros Great UI and brilliant support. Having used Hexnode and Jamf in the past it was a breath of fresh air to have a great looking product and proper support Cons We'd like more native bulk actions as we use Kandji for a hire fleet of devices. Week to week we move and rent out hundreds of devices. It would be really useful if more actions were able to be done via bulk updates. Better management of iOS and specific App version would be nice Alternatives considered [Hexnode UEM](https://www.capterra.com/p/146405/Hexnode-MDM/)[Esper](https://www.capterra.com/p/180690/Esper/)[Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[SimpleMDM](https://www.capterra.com/p/149414/SimpleMDM/) Reason for choosing Iru We felt it best met our needs and the support was the best / in line with our expectations Switched from [Hexnode UEM](https://www.capterra.com/p/146405/Hexnode-MDM/)[Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) I switched when I was at my old employer from Jamf to Kandji thanks to \[sensitive content hidden\]. When I moved to my current employer I insisted we moved from Hexnode to Kandji. The company already wanted to leave Hexnode Review Source JK Jordan K. VP of Finance, People, and Technology Consumer Goods Used the software for: 2+ years ### "Great MDM tool for an Apple environment" January 12, 2026 5.0 Very positive. The tool worked great for what we needed and the support from Iru, whether technical or account-based was very responsive. Pros Easy to use, helped with device management across the business, was able to easily build out Blueprints to manage application and settings sets across different user groups. Cons Cost, in relation to number of users and devices. Unfortunately our headcount has significantly decreased over the past few years and we could not continue to justify the cost in our current state. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.