--- title: "Iru Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Iru the right Patch Management solution for you? Explore 500 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/181954/Iru/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-12" --- Iru 4.9 (500) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 12th, 2026 # Reviews of Iru Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews EM Emanuele M Cloud EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “The automation capabilities are very useful, especially for IT environments with multiple servers, virtual machines, and different licensing models.“ May 14, 2026 KD Koen D Managing DirectorInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “Also some shortcomings for their new ID management solutions as it only supports 100% SSO application set up without extra password management functionality for non SSO enabled app. Where for example providers like OKTA do offer a solution for.“ December 16, 2025 JS Jason S IT ManagerConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “That said, for more complex environments requiring deep integrations or highly customised reporting, there are still some limitations. Despite that, it delivers strong value and covers the core requirements perfectly.“ June 11, 2026 JN Jeremy N System AdminAutomotive, 51 - 200 employeesUsed the software for: Less than 6 months. “Logging into Apple Business Manager just to retrieve and deploy apps often turns into an unexpectedly tedious and time‑consuming process, especially when roles, tokens, or permissions get in the way.“ January 28, 2026 TO Topher O IT ManagerComputer Software, 201 - 500 employeesUsed the software for: More than 2 years. “The first thing that drew my organization is was an MDM provider that is focused first and foremost on supporting our Apple-based ecosystem of devices - and Iru from day one has excelled at that. But as time has gone on and we have remained extremely happy customers, the platform has expanded to meet not just our Apple device management needs, but now cover our EDR needs, our vulnerability reporting, management for the few windows and android devices in our fleet - all while remaining easy to use, easy to navigate to where we need to go quickly, and constantly adding new quality of life features.“ January 31, 2026 CH Carlos H Head TI supportFinancial Services, 11 - 50 employeesUsed the software for: 6-12 months. “I think the last one was the USB port check, which is a requirement for information security audits. And the Apple certificate, since renewing it caused problems with the account that was created, as it took a long time to authenticate.“ September 29, 2025 RL Ryan L Global Head of IT OperationsMarketing and Advertising, 501 - 1,000 employeesUsed the software for: More than 2 years. “The immediate benefit is a massive reduction in manual IT workload, significant time savings for the IT team, and a reliable way to ensure zero-trust alignment for all endpoints, regardless of the user's location.“ December 4, 2025 MS Matt S IT ManagerAutomotive, 501 - 1,000 employeesUsed the software for: 1-2 years. “I would like to be able to group my devices by organizational unit using the assignment maps but so far the integration with Google does not seem to allow that.“ October 20, 2025 ## Showing most helpful reviews Showing 1-25 of 500 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Richard M. Techncial Operations Lead Computer Software Used the software for: 2+ years ### "Excellent Product for MacOS Device Management \*\*\*\*\*" February 12, 2026 5.0 I would recommend this product to any company using MacOS. We moved from using Intune from MacOS devices to Kandji with a focus on security and have not looked back. The Onboarding was exceptional with knowledgeable staff able to assist us with our initial blueprints and configurations. When things have not worked or we have required support the support team and really responsive and resolve issues fast. Overall this is a product i would not be without. Pros Simplified the Process of Management of MacOS devices for a team that was more windows based. Onboarding was really quick and easily with excellent hands on support. Support response and resolution times are really good too. The whole product is intuitive and easy to use. Cons Alerts and clearing alerts is a pain. We see some alerting for some devices where through for example apps are already deployed before onboarding and the software can not be installed. It would be really nice if these could be cleared easily or "ignored" in the UI. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru Easy to use and support was excellent. Online reviews were good and a successful trial was undertaken Switched from [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) The old product was complicated and difficult to use. Review Source MP Mark P. IT Manager Architecture & Planning Used the software for: 2+ years ### "A device management platform that simply does what it promises" August 24, 2026 5.0 From day one, our experience with Iru has been excellent. We migrated from our previous MDM before Apple’s migration tooling made that process as straightforward as it is today, so the prospect of moving an entire fleet was fairly daunting. Iru’s support team guided us through the process and made the migration about as painless as it could possibly have been. That experience set the tone for the relationship we’ve had with them ever since: knowledgeable, responsive support backed up by a product that reliably does what we need it to do. Pros Iru does what it says it’s going to do, without a lot of fuss or fanfare. That’s probably the biggest compliment I can give it. I’ve used plenty of products that promise a huge amount, only to find that delivering those capabilities in a real-world environment is complicated or that some of the promise is more marketing than reality. With Iru, the functionality is practical, reliable and actually achievable in day-to-day use. Cons There’s genuinely very little I dislike about Iru, but if I had to choose something it would be aspects of the Assignment Maps functionality. It’s already a useful feature, but I think there’s room to make complex deployments easier to understand at a glance. For example, being able to explicitly name or label the individual stages of a deployment would make larger Assignment Maps much easier to read, manage and troubleshoot. Alternatives considered [Addigy](https://www.capterra.com/p/154787/Addigy/)[Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Reason for choosing Iru Based on a few things but essentially it was recomendations from other users, and based on our demos and testing. Switched from [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Because JAMDF at the time was too cumbersome and overly granular and we needed an MDM that was more capbale of just getting on with the taks of managing our deivces without the need for constnat managment and oversite Review Source EC Ester C. Chief of Staff Computer & Network Security Used the software for: 2+ years ### "Mandatory Review" January 9, 2026 3.0 Contract management continues to be messy, often incorrect, late renewal notices, incorrect quotes, etc. Pros Iru provides comprehensive endpoint protection with broad coverage across devices, helping reduce risk and centralize security management. Cons Contract management is consistently problematic, with frequent inaccuracies, delayed renewal notices, and incorrect quotes that require follow-up. Alternatives considered [Todyl Security Platform](https://www.capterra.com/p/275626/Todyl-Security-Platform/) Reason for choosing Iru It depends on the operating system the end user is on Review Source AO Andrew O. Lead Developer Computer Software Used the software for: 1-2 years ### "Iru, My Magical IT Helper" October 8, 2026 4.0 Overall, my experience with Iru has been very positive. The platform is relatively easy to learn, straightforward to set up, and onboarding devices such as Macs is simple. It offers a lot of useful functionality in one place, which makes managing devices much easier. While the price is on the higher side, I think the functionality and overall experience make it worth the investment. There are still some areas that could be improved, such as making certain settings easier to find and improving the chatbot experience, but the platform itself and the support from the Iru team have been very good. Pros One of the things I like most about Iru is the relatively easy learning curve. Setting everything up and configuring the platform was quite straightforward, and onboarding a Mac was also a simple process. Overall, the platform is easy to get started with, even without spending a lot of time figuring out how everything works. Iru is quite expensive, but once you start using the platform and see all the features and functionality you get in return, I think it is worth the investment. It provides a lot of value, especially when you consider how much you can manage from one platform. The customer support has been very good. The support team is responsive, and in my experience, they are usually quick to answer questions and help resolve issues. Cons The support chatbot can often answer my questions, but sometimes the answers are too general or don't really help with the specific issue I'm trying to solve. In those cases, I need to start a chat with the support team, which can sometimes take a little while. However, I have noticed recently that the response times have improved. Another downside is that some settings can be difficult to find. The platform offers a lot of functionality, but this can sometimes make it less obvious where a particular setting or configuration option is located. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru because of the CIS level 2 profiles, endpoint management, Endpoint Detection & response Switched from [LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) bad support and every way to contact them was giving me an error Review Source AT Ahmed T. CISO Financial Services Used the software for: 1-2 years ### "Effortless Deployment and Stellar Support" October 4, 2026 5.0 I use Iru for managing devices, ensuring smooth onboarding, updating apps, and managing vulnerabilities to prevent risks. It simplifies deployment and works non-intrusively, with great support from CSMs and updates keeping us engaged. Pros I really like Iru for working in a non-intrusive way. Its deployment is pretty straightforward and now with the MCP it makes it simple for my AI Agents to interact with it. The constant updates keep the software fresh, and the support from the Customer Success Managers and online support team is fantastic - it keeps us engaged with Iru and we know they have our back! Cons I wish there was more support for Windows devices and better documentation for Agents. It's important for my agents to understand the inner workings of Iru so they can make proper decisions. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru I was speaking with the direct sales team and not a channel partner that tried to pitch me licenses + professional services. Review Source DB David B. IT Senior Engineer Health, Wellness and Fitness Used the software for: 2+ years ### "Keep working like this, you'll be the best in town. " October 7, 2026 5.0 Flawless, i've been facing bigger issues that impact the entire company, but the support team solved. Pros The support that you manage is top notch, I've been working with Iru since the beginning and never fails. Cons There aren't any new features frequently like i'll like to, even minimum UI changes. I'll recommend to get a nre UX/UI interface and add more interesting features, e.g forensics, monitoring devices, adding more AI to the field. Switched from [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) The price and we do not used all the features that jamf has, and is difficult to manage. Review Source DK Damian K. IT Manager Telecommunications Used the software for: 6-12 months ### "IRU - Great MDM product" October 7, 2026 5.0 Iru solves the problem of managing our macOS fleet without a lot of manual effort. Devices enrol automatically through Apple Business Manager, get the right apps and security settings on day one, and stay compliant over time. For a small IT team, that means less hands-on setup, fewer support tickets and a consistent, secure Mac experience across the company. Pros Iru makes Apple device management straightforward for a small IT team. Zero-touch enrolment with Apple Business Manager means new laptops arrive ready to use, and the Blueprints approach keeps configuration and compliance consistent without much manual effort. The admin console is clean and easy to navigate. Cons Iru could do with more native integrations and app support, as there are still gaps that need workarounds. Some basic controls are missing too, such as managing updates for individual apps and the ability to turn off Iru Self Service notifications. These feel like core features for an MDM, and adding them would make day to day management smoother. Review Source CD Charles D. Senior Technology Support Specialist Automotive Used the software for: 2+ years ### "Device management never got easier!" October 2, 2026 5.0 Pros What I like most about Iru is how it combines ease of use with enterprise-grade capabilities. The platform is intuitive and easy to navigate, making day-to-day device management straightforward while still providing the flexibility to support complex business requirements. Its strong security features help keep devices compliant and protected, and the extensive customisation options allow administrators to tailor policies, workflows, and configurations to their organisation's needs. Iru also stands out for its powerful integrations with identity, security, and productivity platforms, helping to streamline IT operations and create a more connected management experience. The Auto Apps capability significantly reduces administrative overhead by automatically packaging and updating applications, ensuring users always have access to the latest versions with minimal effort from IT teams. Performance across the platform is fast and reliable, enabling efficient management even in large-scale environments. The self-service portal empowers users to install approved applications and resolve common requests independently, improving the end-user experience while reducing support tickets. The addition of AI-driven features further enhances the platform by providing intelligent insights, automation opportunities, and faster troubleshooting, making Iru a modern and forward-thinking MDM solution. Cons It can be difficult to change account owner once they have left the business and the only way is to do this when the employee is still employed. Review Source ES Eoin S. IT Administrator Accounting Used the software for: 1-2 years ### "Seamless Onboarding and Time-Saving Excellence" October 2, 2026 5.0 I use Iru for seamless onboarding and management of Apple and Windows devices. The product's user experience is intuitive and straightforward, making it straightforward for employees to use. I particularly enjoy the self-service menu we've configured, which acts like an App Store, allowing employees to download and install safe, vetted apps without needing admin permission. This feature significantly reduces my workload as an IT administrator. Iru's patching capabilities are phenomenal, keeping everything up to date, and the support is responsive and effective. The clean and straightforward user interface allows easy navigation, contributing to its efficiency. Using Iru has enabled me to free up a significant amount of my time, illustrating its effectiveness and value in managing our tech needs. Pros I really appreciate Iru for its intuitive user experience, which makes the onboarding process smooth, straightforward, and simple to use. My personal favorite is the self-service menu where employees can download and install vetted apps without requiring admin permission. This feature saves me a lot of time as an IT administrator, as it offloads work and allows users to install apps on their own time. Additionally, the patching functionality is phenomenal, keeping everything up to date without any issues. The responsive customer support is excellent, always addressing issues promptly. The user interface is clean and straightforward, making it easy for an admin to navigate. Overall, Iru saves me a lot of time and works extremely well. Cons I honestly dont have any complaints for Iru. It does its job perfectly without and issues. I has made my job a lot easier. Review Source VR Verified Reviewer People Generalist Information Technology and Services Used the software for: 1-2 years ### "Powerful, yet easy to use and manage" September 25, 2026 5.0 The overall experience has been pleasant. Iru has all the features we need, in a easy to use package. The support is also good and, so far, I am able to solve issues or get answers to my questions fast. Pros It is powefull yet, easy to use. Even without having a technical background, I am able to easily manage the company's fleet of apple devices, support the team and easily make changes when I need to. Cons The lack of "pay per license", so if we are close to fill all available devices but do not need to jump to the next tier, It is not possible to just add the ones needed. Review Source JC Joe C. Sr. IT Manager Hospitality Used the software for: 1-2 years ### "Easy to Deploy MDM, set it and forget it! " January 30, 2026 4.0 Its been good. We spend very little time maintaining our macs or worrying about them. The price makes it attractive to stay with. Pros Iru is simple to deploy and and maintain. Its a great tool if you have very little mac experience and need something straight forward for deployment. Lots of out of the box configurations that require little to no coding experience. The price is also a great value. Cons The biggest thing Iru doesnt have is Remote Control. We don't like that we have to buy a second tool to fill this gap. If you are an experienced Mac Admin and have been using tools like Jamf for a long time, you might find it frustrating to use because it just does a lot of things automatically. If you like granular configurations, Iru's simplified approach takes some getting used to and comfortability with having less control. Ive heard the servers only exist in the US, might make it a problem for global companies (something to investigate). Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru Cost was the biggest driver in going with Iru. Review Source CB Chris B. IT Director Marketing and Advertising Used the software for: 1-2 years ### "Easy deployment at scale, best MDM experience out there" July 17, 2025 5.0 Kadji has been amazing and the support and Customer Success management teams are second to none. I have never had a random issue that I wasn't able to resolve over chat with an engineer. I have even had custom scripts created for us and video calls with support engineers in the States to resolve complicated issues. Pros The ease of deployment and migration to Kandji from other MDMs or no MDM at all was the winner for us. The support team created a migration PKG for us that enrolled the user in the proper blueprint as well as walked the end user through the mobileconfig profile installation and prompts. Easiest tool onboarding I have ever gone through. Cons I would love more granularity in the device filtering and search. The do update the device page pretty regularly though, so its possible the limitations I previously had are no longer an issue. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[Addigy](https://www.capterra.com/p/154787/Addigy/) Reason for choosing Iru It is the easiest to deploy and manage and the zero-touch enrollment is truly something special. Switched from [Addigy](https://www.capterra.com/p/154787/Addigy/) I took over IT here from an MSP and wanted a more robust and easy to deploy and manage tool. Review Source LM Luca M. IT Service Manager Research Used the software for: 1-2 years ### "Do not look further for your Apple MDM" November 10, 2025 5.0 I am rarely as excited to talk about a product as I do with Kandji, but there are very few products and solutions on the market that completely overshadow their second best. Pros I started with Kandji a few years back, when they were still at the seeding stage. At the time I had tested Intune, Jamff and Hexnode but I was immediately struck by the ease of use and the lightning fast communication between Kandji and my devices. Besides the extensive knowledge base, I found that customer support was knowledgeable and helpful, they helped me to go through some scripts that allowed me to fully customise my profiles. I can now update and patch my iOS and MacOS devices with complete effortlessness. I am Kandji's first fan and from what I can see, Iru thought the same as I did and are starting to build on this fantastic product. Cons Kandji was more expensive than other solutions when I picked it, especially when compared to Jamff that has offers for the education and government sector. This is however largely offset by the performance of the product, and justified by the fact that every penny put into kandji goes into the development of this first-in-class state of the art platform. Alternatives considered [Hexnode UEM](https://www.capterra.com/p/146405/Hexnode-MDM/)[ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[Jamf School](https://www.capterra.com/p/210288/Jamf-School/) Reason for choosing Iru I used and tested these other products but Iru/Kandji MDM worked effortlessly, was intuitive and connected to my remote devices within seconds. Switched from [Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Intune almost cost me ten iPads - which stopped communicating with the server Review Source JD Jevon D. Senior Manager, Infrastructure Security Information Technology and Services Used the software for: 2+ years ### "Kandji, the best Apple MDM I have ever seen" October 8, 2025 5.0 Great! No issues. If there are issues their customer service team is onyl a chat box away. The turnaround time is always commendable. Pros User-friendly and comprehensive in what we want to do as a consulting company. The ability to push custom solutions through Kandji is an additional plus as a technical team, that is something we do day to day. A plus to it is also its ability to identify devices that are misconfigured, out of date in terms of updates and correct them whether automatically or through interaction from us. How could I forget this? The customer service is absolutely top tier! If anything, that is the one thing that will always be the difference maker between similar products. We value a top tier customer support team and that is Kandji! Cons Addtional pricing options for smaller companies. The minimum amount of devices per company should be revised as often times companies have far less apple devices vs let us say a Windows and Androdi devices. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru Lack of options from a MDM standpoint. Limited in what we as a company are/were trying to achieve. Also, customer service, that was a key selling point from Kandji. Switched from [Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Lack of options from a MDM standpoint. Limited in what we as a company are/were trying to achieve Review Source SW Steve W. CEO Marketing and Advertising Used the software for: 2+ years ### "Great support that feels like an extension of our IT team" September 23, 2025 5.0 The customer support has been excellent. Often SAAS providers just offer a great pre-sales experience but fall down once you sign up. However Kandji has truly offered hands-on problem solving even in cases where we're asking them to help us solve 3rd party issues like help with custom scripting or installing unsupported 3rd party software. It truly feels like we have an extended IT team in our business thanks to Kandji support. Pros The interface, pre-set software and configuration inclusions, built-in security blue-prints, and the truly responsive customer support make Kandji extremely easy and valuable to our business. Cons Bundling extras like Endpoint Detection and Response and Vulnerability Management mean potentially additional costs for important security and management features, although the cost aren't too high and the features are good value. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru Jamf looks like a robust legacy product, but it's more complicated and lacking some of Kandji's innovations. It's also more expensive and cumbersome to set up. Switched from [Addigy](https://www.capterra.com/p/154787/Addigy/) The UI and functionality was way slicker from both an admin and user perspective. The integrations with Google Workspace (especially Passport login) were much easier. The self service setup is really elegant and the user experience for device setup and maintenance is way better Review Source VP Vitor P. IT Manager Marketing and Advertising Used the software for: 2+ years ### "Great MDM for Apple products" March 3, 2026 4.0 I've been working for about four years, and honestly, I don't have much to complain about, but some changes, sometimes, are not so welcoming. Pros It is a very easy tool to use; I've never had a bad experience or downtime from the platform itself. The support team is also great. Cons The auto app library is still not big enough. Also, some features are just unlocked if you hire the endpoint detection services. The change from blueprint to assignment map is also not great, since there are some small things you can do with blueprints that are not available on maps. Switched from [Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) More options and more adequate for managing Apple products Review Source JN Jonathan N. Technology Director Design Used the software for: Less than 6 months ### "A huge leap forward for our team when managing Apple devices" September 12, 2025 5.0 Kandji has been revolutionary for our team and we now manage all aspects of Apple devicement Mangement easily. The platform has ended up being great value for money and we are now confident our devices are secure and our users are happy. Features like Passport, Liftoff Blueprints all with clean and modern interface means our etams and users love using Kandji. Pros Having managed MDM plaforms for 15 years, we found migrating to Kandji was a huge step forward for us and feels like a highly capable, secure and modern platform that has streamlined our Apple Device Management. Managing devices via blueprint is smart, logical and easy to understand what is going on with a device. Previous platforms have left us totally bewildered at times as to what is triggered and where and can be overly complex for a small IT team. Kandji has revolutionised this process for us and allowed us to confidently configure end to end device mangagment, onboarding flows securely and confidently. Customer support were super helpful in the migration process and was very easy tmove our whole estate in just a few days. Cons Coming from other platforms that are very powerful with granular settings, but often difficult to use, we intitially found we had to reframe our thinking using blueprints and a lack of smart groups. However once you overcome this you realise just how powerful yet simple to manage to platform is. Auto app updates can be a bit annopying as the user is nagged frequently and this should be configurable to make the user experience more enjoyable. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru Too powerful for the neds of our small business and IT team Switched from [Mosyle Business](https://www.capterra.com/p/183343/Mosyle-Business/) More modern interface, much easier to use. More widely used in UK Review Source EM Emanuele M. Cloud Engineer Information Technology and Services Used the software for: 2+ years ### "Solid IT Asset & License Management Platform with Strong Automation Capabilities" May 14, 2026 5.0 Overall, my experience with Iru has been positive. It provides solid visibility over assets and licenses and significantly reduces manual tracking efforts. It is particularly useful in structured IT environments where compliance and reporting are important. With continued improvements in usability and integration flexibility, it has strong potential to become even more competitive in the IT asset management space. Pros What I appreciate most about Iru is its ability to centralize asset and license management in a clean and structured way. The automation capabilities are very useful, especially for IT environments with multiple servers, virtual machines, and different licensing models. It helps reduce manual checks and improves visibility across infrastructure. The dashboard is intuitive, and reporting features are particularly helpful for audits and compliance reviews. Alerts and notifications also provide good operational awareness. Customer support has been responsive and technically competent when needed. Cons Some advanced configurations require a bit of initial learning, especially when integrating with external systems. The UI could be slightly improved in terms of customization and filtering options for larger environments. Occasionally, documentation could be more detailed for complex use cases. Review Source BF Brittany F. Head of IT Entertainment Used the software for: 2+ years ### "Pretty solid solution with some room to grow" January 22, 2026 4.0 I have used IRU in two companies, previously well certified in Jamf. There is still a learning curve when going form one to the other. Pros I like that IRU does almost everything you'd want when it comes to managing macs. It's got about 90% of the way there on various aspects of mac management. Windows being added is a great move and I look forward to seeing that functionality grow. Cons There is some more granular features I'd like to see. And I'd love a new billing model. Batches of 25 are not suitable for smaller cost concious companies. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/)[ManageEngine Mobile Device Manager Plus](https://www.capterra.com/p/132201/ManageEngine-Mobile-Device-Manager-Plus/) Reason for choosing Iru We got locked into a contract after a trial. Review Source Doncho B. IT Assistant Manager Education Management Used the software for: 1-2 years ### "A Game-Changer for Managing Apple Fleets" August 6, 2025 5.0 My overall experience with Kandji has been very positive. It's a powerful and modern Apple MDM that makes deploying, managing, and securing Apple devices straightforward and efficient. The platform is easy to navigate, even for teams without deep MDM experience, and the automation features save a significant amount of time. Support has also been responsive and helpful whenever we’ve had questions. While it’s best suited for Apple-only environments, for that use case, it’s one of the best solutions on the market. Pros Kandji’s biggest strength is its automated device management and compliance enforcement. The Blueprint system makes it incredibly easy to deploy apps, security settings, and restrictions across devices consistently. I also appreciate the clean, modern interface it’s intuitive and saves time when managing a large Apple fleet. Features like Auto Remediation and zero-touch deployment via Apple Business Manager really simplify day-to-day IT tasks. Cons While Kandji is very user-friendly, one downside is the limited support for non-Apple devices it's a great solution if you're fully in the Apple ecosystem, but less flexible in mixed environments. Additionally, some advanced configuration options (like granular scripting or custom profiles) can feel a bit restricted compared to more hands-on MDMs. Lastly, the pricing may be a barrier for smaller organizations with tight budgets. Review Source JD Joseph D. IT Lead Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Well that's easy!" October 10, 2025 5.0 Kandji makes Apple device management feel effortless. It’s a reliable, well-supported platform that simplifies complex workflows and lets IT teams focus on what matters. With just a few clicks, you’re up and running—exactly what you'd expect from the "easy button." Pros Kandji is a seamless, intuitive solution for managing Apple devices, it truly lives up to its reputation as the "easy button" for Mac MDM. From deployment to daily management, the platform is incredibly user-friendly and straightforward to implement—even for teams without deep technical expertise. One of Kandji’s standout features is its exceptional customer support. The live chat team is highly engaged, responsive, and consistently helpful. Issues are resolved quickly, and you never feel like you're talking to a bot or stuck in a queue. It’s clear that Kandji invests in real people who know their product and care about your experience. Cons The only notable limitation is the lack of functionality to uninstall existing apps from devices. This can be a challenge when trying to remove unapproved or unwanted software that may have been installed outside of Kandji’s controls. Adding this feature would make an already excellent tool even more robust. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Reason for choosing Iru Ease of implementation and manageability Review Source AC Anthony C. Director of IT Computer Software Used the software for: 1-2 years ### "Solid MDM with great support!" October 23, 2025 5.0 I've used Kandji at two different companies now and it's been great at both. The visibility into what's happening across all our devices is excellent. The functionality covers pretty much everything we need for managing our Macs. It's made my job a lot easier and saved us a ton of time on device management tasks Pros The support team is honestly amazing. Whenever I've reached out they actually get back to me quickly. The whole platform is super intuitive, which is huge because I don't have to spend forever training people on it. I really appreciate how customizable everything is. We're not stuck with one size fits all settings, we can actually make it work for our specific scenario. Also, the user community in Mac Admins is really active and helpful, which has saved me more than once when I needed to figure something out. Cons The pricing structure is a bit confusing and tier based but they work with ya. The vulnerability and threat detection features are pretty cool, but they're still fairly new so they're not quite as robust as I'd like them to be yet. I'm sure they'll get there though. One small thing that has bugged me for years haha, is that Xcode isn't in the auto apps list, which would make life easier for our devs since we have to manually handle that deployment. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[Mosyle Business](https://www.capterra.com/p/183343/Mosyle-Business/) Reason for choosing Iru Price, functionality, security, ease of use. Review Source KK Kiarash K. Director Information Technology and Services Used the software for: 2+ years ### "IRU: Effortless for Most, Challenging at the Edges" October 23, 2025 5.0 Overall, it’s a no-brainer. With a bit of effort, almost anyone can use Kandji. The learning curve is far shorter than most competitors; it’s very much a “click here to go to the next page” experience. Pros Iru is simple to use and much faster to set up than most other MDMs. Policies apply reliably without needing endless custom configuration, and the documentation is excellent; clear, practical, and genuinely user-friendly rather than just a technical developer guide. Cons Simplicity has limits. Handling edge-case configurations can be harder compared to more conventional MDMs, where custom settings and transfers are easier. Community support also isn’t as broad, so finding solutions for niche problems can take longer. Review Source AD Andrew D. Information Security Manager Hospital & Health Care Used the software for: 1-2 years ### "A must have for any organization that uses IOS devices. " July 23, 2025 5.0 Overall, Kandji has significantly improved our Apple device management process. It’s a reliable, scalable solution that gives us peace of mind and helps us maintain a secure, well-organized mobile fleet. Pros We've been using Kandji MDM to manage our Apple devices for a couple of years, and it's been a game-changer for our organization. The platform is extremely easy to configure, even for teams without deep MDM experience. The intuitive interface and guided setup make it simple to get up and running quickly, with minimal friction. One of the standout features is the ability to push out apps and updates remotely. This has saved us countless hours in manual installs and ensures that all devices stay current and secure with the latest software versions. The automation tools are incredibly powerful—what used to take hours now takes minutes. Equally important is Kandji’s robust tracking and oversight of our iOS devices. With more employees working remotely or in hybrid setups, keeping tabs on company devices is critical. Kandji gives us the visibility and control we need to monitor device compliance, enforce security policies, and react quickly if something goes wrong. Cons I would like to see location based tracking for our devices. If this is currently available, I have yet to discover it. Review Source BD Brian D. IT Manager Marketing and Advertising Used the software for: 1-2 years ### "MDM with less M" October 17, 2025 5.0 The tool does what I need it to do and there are additional tools to add-on if I need them. It allows us to do more with less resources and that provides value. Pros I love the simplicity yet, the robust features it provides. It really does a great job and it's much easier to get up and running than other systems in the space. Cons al-a-carte/ feature based pricing model for other tools that could be bundled tool sets which can be problem for smaller budgets. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru Ease of use, simplicity of day to day tasks. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.