# Iru Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Iru the right Endpoint Protection solution for you? Explore 489 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181954/Kandji/reviews --- Iru 4.9 (489) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Iru Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews TO Topher O IT ManagerComputer Software, 201 - 500 employeesUsed the software for: More than 2 years. “The first thing that drew my organization is was an MDM provider that is focused first and foremost on supporting our Apple-based ecosystem of devices - and Iru from day one has excelled at that. But as time has gone on and we have remained extremely happy customers, the platform has expanded to meet not just our Apple device management needs, but now cover our EDR needs, our vulnerability reporting, management for the few windows and android devices in our fleet - all while remaining easy to use, easy to navigate to where we need to go quickly, and constantly adding new quality of life features.“ January 31, 2026 KD Koen D Managing DirectorInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “Also some shortcomings for their new ID management solutions as it only supports 100% SSO application set up without extra password management functionality for non SSO enabled app. Where for example providers like OKTA do offer a solution for.“ December 16, 2025 TO Topher O IT ManagerComputer Software, 201 - 500 employeesUsed the software for: More than 2 years. “Their product team is innovative, and are adding the features that I as am administrator want to see. And when they do roll out totally new functionality like they have done somewhat recently with EDR, with vulnerability management, and with cross-platform device management - it is EASY to show my executive team why moving to Iru for those needs is the right choice.“ January 31, 2026 JN Jeremy N System AdminAutomotive, 51 - 200 employeesUsed the software for: Less than 6 months. “Logging into Apple Business Manager just to retrieve and deploy apps often turns into an unexpectedly tedious and time‑consuming process, especially when roles, tokens, or permissions get in the way.“ January 28, 2026 Richard M Techncial Operations LeadComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “The Onboarding was exceptional with knowledgeable staff able to assist us with our initial blueprints and configurations. When things have not worked or we have required support the support team and really responsive and resolve issues fast.“ February 12, 2026 CH Carlos H Head TI supportFinancial Services, 11 - 50 employeesUsed the software for: 6-12 months. “I think the last one was the USB port check, which is a requirement for information security audits. And the Apple certificate, since renewing it caused problems with the account that was created, as it took a long time to authenticate.“ September 29, 2025 DN David N IT Operations ManagerMarketing and Advertising, 201 - 500 employeesUsed the software for: More than 2 years. “You get device details, ability to send MDM actions, and deploy apps automatically or through its self service app is very useful.“ March 26, 2026 md marwa d IT supportAccounting, 51 - 200 employeesUsed the software for: 6-12 months. “Recovery Lock / EFI password management can cause issues when wiping or reassigning devices. While the feature is valuable for security, it can block erase operations unless removed ahead of time.“ August 7, 2025 ## Showing most helpful reviews Showing 1-25 of 489 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Richard M. Techncial Operations Lead Computer Software Used the software for: 2+ years ### "Excellent Product for MacOS Device Management \*\*\*\*\*" February 12, 2026 5.0 I would recommend this product to any company using MacOS. We moved from using Intune from MacOS devices to Kandji with a focus on security and have not looked back. The Onboarding was exceptional with knowledgeable staff able to assist us with our initial blueprints and configurations. When things have not worked or we have required support the support team and really responsive and resolve issues fast. Overall this is a product i would not be without. Pros Simplified the Process of Management of MacOS devices for a team that was more windows based. Onboarding was really quick and easily with excellent hands on support. Support response and resolution times are really good too. The whole product is intuitive and easy to use. Cons Alerts and clearing alerts is a pain. We see some alerting for some devices where through for example apps are already deployed before onboarding and the software can not be installed. It would be really nice if these could be cleared easily or "ignored" in the UI. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru Easy to use and support was excellent. Online reviews were good and a successful trial was undertaken Switched from [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) The old product was complicated and difficult to use. Review Source JS Jason S. IT Manager Construction Used the software for: 2+ years ### "Amazing Device Management with Strong Automation" June 11, 2026 5.0 Overall, my experience with Iru has been amazing! It’s a reliable and efficient platform that simplifies device management and reduces the day-to-day workload for IT teams. The ease of use and automation features make it particularly well-suited for small to mid-sized environments or organisations looking to streamline their tooling. That said, for more complex environments requiring deep integrations or highly customised reporting, there are still some limitations. Despite that, it delivers strong value and covers the core requirements perfectly. Pros The standout feature is how easy Iru is to deploy and manage. Onboarding devices is very straightforward, and the automation (particularly blueprints and zero-touch deployment) saves a significant amount of manual effort. The interface is clean and intuitive, making day-to-day management efficient without needing deep training. Another big plus is how updates and ongoing management are handled. Much of the patching, policy enforcement, and configuration happens automatically in the background, which reduces the need for manual intervention and helps keep devices compliant without constant oversight. Device management is strong and it gives good visibility across the estate. Customer support has also been responsive when needed, which makes a big difference for operational confidence. Cons While the core functionality is solid, some areas feel less mature than more established platforms. Reporting and filtering could be more flexible, and there are limitations when it comes to integrations, particularly in more complex or Microsoft-heavy environments. Naturally, it also feels slightly more tailored towards Apple-first setups, so mixed-device environments may not get the same level of depth or control compared to other enterprise tools. But I know they are workign hard to bring other device platforms into line with their Apple management offering. Switched from [Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Whilst Intune does a basic job, it was too clunky and very unreliable. I was spending more time trying to figure out why updates weren't being completed and eventually lost faith in its ability to manage the assets properly. Review Source EC Ester C. Chief of Staff Computer & Network Security Used the software for: 2+ years ### "Mandatory Review" January 9, 2026 3.0 Contract management continues to be messy, often incorrect, late renewal notices, incorrect quotes, etc. Pros Iru provides comprehensive endpoint protection with broad coverage across devices, helping reduce risk and centralize security management. Cons Contract management is consistently problematic, with frequent inaccuracies, delayed renewal notices, and incorrect quotes that require follow-up. Alternatives considered [Todyl Security Platform](https://www.capterra.com/p/275626/Todyl-Security-Platform/) Reason for choosing Iru It depends on the operating system the end user is on Review Source JK Jamie K. IT Support Computer Software Used the software for: 2+ years ### "all in all, it´s very good" March 16, 2026 4.0 My overall experience with Iru has been very positive. I use it frequently and enjoy working with it. The interface is clear and easy to understand, which keeps the learning curve low. Value for money is solid given the quality of the product and the responsive customer support. The ease of use is one of its strongest points, and device and client management features work reliably. The main area for improvement remains the activity/audit log and its filtering capabilities. Pros What I like most about Iru is the intuitive user interface, which makes daily work straightforward and efficient. On top of that, the support team is impressively responsive and knowledgeable — issues get resolved quickly, which is a huge plus. Cons The activity log remains a significant weak point. It is very difficult to search through — there is no simple way to filter by keyword or by user. For example, if an admin performs an action in the console, you often cannot find any trace of it in the activity view. This makes auditing and troubleshooting unnecessarily cumbersome. Alternatives considered [Miradore Management Suite](https://www.capterra.com/p/157482/Miradore-Management-Suite/) Reason for choosing Iru UsabiltyWe chose Iru primarily because of its clean and intuitive interface, which made onboarding straightforward for our team. Compared to alternatives, Iru struck the right balance between functionality and ease of use — it didn't feel bloated or overly complex. The quality of customer support was also a deciding factor; knowing that a competent team responds quickly gave us confidence in the product long-term. Review Source EV Elso V. IT Manager Medical Devices Used the software for: 6-12 months ### "Effortlesss AIO MDM package" June 11, 2026 5.0 Easy setup, very straightforward migration from our old platform. Very receptive and helpful support/customer service users. Never spoken to anyone who was anything other than a delight to engage with. Pros Extremely easy to use MDM for device management. Autoapps are a godsend that make managing software version control as frictionless as possible. Expensive but well worth the money in my eyes! Cons Control over unwanted apps is something I feel Iru could do better. Considering it does a full scan of softwares on devices, it would be really nice if we could view a centralised form of all softwares across the estate to understand what is being used outside of our preferred scope. Switched from [Hexnode UEM](https://www.capterra.com/p/146405/Hexnode-MDM/) Hexnode is very obtuse and difficult to manage. It was costly with barely any features we found useful. New engineers found it very frustrating and confusing. Review Source PG Paula G. Chief of Staff Computer Software Used the software for: 6-12 months ### "Excellent MDM software, especially for Start Ups without IT Teams" June 11, 2026 5.0 Pros Value for Money is excellent. Great and easy customer support. Very easy to implement without an IT team. Cons Nothing we are very happy with everything so far. It has scaled well with the organisation and no issues have been encountered so far. Switched from [Vanta](https://www.capterra.com/p/211459/Vanta/) We needed a dedicated MDM solution that could handle endpoint control, software deployment, and asset tracking across our distributed team. Iru fills that gap much better as a purpose-built device management tool. Review Source AA Adnan A. Senior IT and Support Analyst Insurance Used the software for: Less than 6 months ### "Reliable, Intuitive, and Powerful Endpoint Management" July 8, 2026 5.0 My overall experience has been highly positive. Iru significantly reduced our manual IT workload, value for money in my opinion, its given us a much better visibility into our security posture. It is a robust, AI-powered platform that saves our team hours of administrative work each week. Pros The ease of deployment, setting up and "Auto Apps" features are fantastic. It makes onboarding new employees incredibly fast, and the visual Assignment Maps are very intuitive. It takes a lot of the heavy lifting out of compliance and patching, especially for our Apple fleet. Providing top tier customer support where and when needed. Cons While it's great that they recently expanded to a cross-platform model, their Windows and Android management features are still maturing compared to their deep, historical Apple-native roots. Always a learning curve through this. Additionally the remediation on vulnerabilities aren't as easy to action where you would require to manually remediate through the user and not through the platform. Switched from [Jamf Now](https://www.capterra.com/p/140106/Jamf-Now/) More control and security as part of our security remediation and audit tasks Review Source JB João B. Head of IT Textiles Used the software for: 1-2 years ### "Very easy to use" May 21, 2026 5.0 Overall it has been a very positive experience and help us integrate newdevices with ease and manage all the ones we have without taking up any time. Pros Ease of use after the initial setup and changes happen almost just a few seconds after pushing them to the devices. Cons There could be some more automation for maintenance task, but that limitation might be on the Apple side. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[Mosyle Business](https://www.capterra.com/p/183343/Mosyle-Business/) Reason for choosing Iru Iru (Kandji at the time) had all the functions we needed with the most ease of use and implementation. Review Source EM Emanuele M. Cloud Engineer Information Technology and Services Used the software for: 2+ years ### "Solid IT Asset & License Management Platform with Strong Automation Capabilities" May 14, 2026 5.0 Overall, my experience with Iru has been positive. It provides solid visibility over assets and licenses and significantly reduces manual tracking efforts. It is particularly useful in structured IT environments where compliance and reporting are important. With continued improvements in usability and integration flexibility, it has strong potential to become even more competitive in the IT asset management space. Pros What I appreciate most about Iru is its ability to centralize asset and license management in a clean and structured way. The automation capabilities are very useful, especially for IT environments with multiple servers, virtual machines, and different licensing models. It helps reduce manual checks and improves visibility across infrastructure. The dashboard is intuitive, and reporting features are particularly helpful for audits and compliance reviews. Alerts and notifications also provide good operational awareness. Customer support has been responsive and technically competent when needed. Cons Some advanced configurations require a bit of initial learning, especially when integrating with external systems. The UI could be slightly improved in terms of customization and filtering options for larger environments. Occasionally, documentation could be more detailed for complex use cases. Review Source HB Haris B. Head of Technology Marketing and Advertising Used the software for: 1-2 years ### "Rock solid MDM and fleet management" June 23, 2026 5.0 I think Iru is a very polished, very approachable solution for MDM, and it allows us to worry more about some important things, rather than jumping into calls to help people update their apps. Pros The polish, the feature-packed product, and my favorite is passport. The customer support is very active and reliable. I love that we can push updates to users whenever we want. I love that they also have some AI features that we don't need to use and the are not shoved down our throat. Cons The only minus is pricing, but compared to other MDMs you're getting a lot. We have had some issues with certain onboardings not completing fully, but its hard to say if Iru is an fault, and its definitely partly an Apple problem. Review Source JP Jonathan P. CISO Information Technology and Services Used the software for: 2+ years ### "Great hands off MDM." December 31, 2025 5.0 The new workflows are a great improvement over the old blueprints. The prism gives us all the answers we are looking for, be it to hunt down some shadow IT tooling or be it for compliance reasons during an audit. Pros The support team and success managers are really great to work with. The product makes device management straightforward, it's feature-rich without being overwhelming, and it handles updates and patch management effortlessly. They are constantly adding new features, also from feature requests, which demonstrates great value for money. Cons It is not the cheapest product on the market, but it certainly managed to reduce the amount of time spent on device management to a minimum. Switched from [Fleetsmith](https://www.capterra.com/p/184308/Fleetsmith/) It was acquired by Apple and lost many features. We moved away before it turned into the Apple MDM. Review Source CB Chris B. IT Director Marketing and Advertising Used the software for: 1-2 years ### "Easy deployment at scale, best MDM experience out there" July 17, 2025 5.0 Kadji has been amazing and the support and Customer Success management teams are second to none. I have never had a random issue that I wasn't able to resolve over chat with an engineer. I have even had custom scripts created for us and video calls with support engineers in the States to resolve complicated issues. Pros The ease of deployment and migration to Kandji from other MDMs or no MDM at all was the winner for us. The support team created a migration PKG for us that enrolled the user in the proper blueprint as well as walked the end user through the mobileconfig profile installation and prompts. Easiest tool onboarding I have ever gone through. Cons I would love more granularity in the device filtering and search. The do update the device page pretty regularly though, so its possible the limitations I previously had are no longer an issue. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[Addigy](https://www.capterra.com/p/154787/Addigy/) Reason for choosing Iru It is the easiest to deploy and manage and the zero-touch enrollment is truly something special. Switched from [Addigy](https://www.capterra.com/p/154787/Addigy/) I took over IT here from an MSP and wanted a more robust and easy to deploy and manage tool. Review Source SK Sunil K. Senior Engineer Financial Services Used the software for: 1-2 years ### "The Kandji effect!" August 19, 2025 5.0 The migration from JAMF to Kandji was a seamless transition for our team. The new platform's intuitive and user-friendly interface made it easy for everyone to adapt, leading to a very positive experience and a great value for the price! Overall, Kandji has provided a truly positive and efficient experience for our entire team. Pros Since we've adopted Kandji, it's become a favorite tool across our team, mainly due to its versatility and ease of use. Key Features We Appreciate: Streamlined Device Management: Actions like managing, resetting, locking, or deleting a device are straightforward and save us a significant amount of time. Powerful Integrations: The built-in API connections allow us to expand our automation capabilities, making our workflows more efficient. Excellent Customer Support: The support team is consistently responsive and helpful, which has made a huge difference for us. Efficient Blueprint System: The ability to use multiple blueprints is a game-changer. It makes updating and triggering patch management easy, and allows us to deploy specific configurations to different departments or user groups seamlessly. Cons Nothing comes to mind, we always look forward to NEW features being added to the platform which keep things fresh. Switched from [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Was something suggested by one of partners in another firm Review Source LM Luca M. IT Service Manager Research Used the software for: 1-2 years ### "Do not look further for your Apple MDM" November 10, 2025 5.0 I am rarely as excited to talk about a product as I do with Kandji, but there are very few products and solutions on the market that completely overshadow their second best. Pros I started with Kandji a few years back, when they were still at the seeding stage. At the time I had tested Intune, Jamff and Hexnode but I was immediately struck by the ease of use and the lightning fast communication between Kandji and my devices. Besides the extensive knowledge base, I found that customer support was knowledgeable and helpful, they helped me to go through some scripts that allowed me to fully customise my profiles. I can now update and patch my iOS and MacOS devices with complete effortlessness. I am Kandji's first fan and from what I can see, Iru thought the same as I did and are starting to build on this fantastic product. Cons Kandji was more expensive than other solutions when I picked it, especially when compared to Jamff that has offers for the education and government sector. This is however largely offset by the performance of the product, and justified by the fact that every penny put into kandji goes into the development of this first-in-class state of the art platform. Alternatives considered [Hexnode UEM](https://www.capterra.com/p/146405/Hexnode-MDM/)[ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[Jamf School](https://www.capterra.com/p/210288/Jamf-School/) Reason for choosing Iru I used and tested these other products but Iru/Kandji MDM worked effortlessly, was intuitive and connected to my remote devices within seconds. Switched from [Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Intune almost cost me ten iPads - which stopped communicating with the server Review Source JD Jevon D. Senior Manager, Infrastructure Security Information Technology and Services Used the software for: 2+ years ### "Kandji, the best Apple MDM I have ever seen" October 8, 2025 5.0 Great! No issues. If there are issues their customer service team is onyl a chat box away. The turnaround time is always commendable. Pros User-friendly and comprehensive in what we want to do as a consulting company. The ability to push custom solutions through Kandji is an additional plus as a technical team, that is something we do day to day. A plus to it is also its ability to identify devices that are misconfigured, out of date in terms of updates and correct them whether automatically or through interaction from us. How could I forget this? The customer service is absolutely top tier! If anything, that is the one thing that will always be the difference maker between similar products. We value a top tier customer support team and that is Kandji! Cons Addtional pricing options for smaller companies. The minimum amount of devices per company should be revised as often times companies have far less apple devices vs let us say a Windows and Androdi devices. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru Lack of options from a MDM standpoint. Limited in what we as a company are/were trying to achieve. Also, customer service, that was a key selling point from Kandji. Switched from [Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Lack of options from a MDM standpoint. Limited in what we as a company are/were trying to achieve Review Source MG Michael G. Manager, IT Oil & Energy Used the software for: 6-12 months ### "Fantastic Apple Device management and Patching" January 23, 2026 5.0 Iru has saved us a ton of time maintaining our fleet while ensuring we are secure in today's world. Support is always quick to respond and very helpful. Our end users were really happy with how easy it was to migrate over, and they love the Kandji self support portal. Pros Patch management. Saves tons of time both on the application and the OS side. Device management. Easily ensure secure deployments and the ability to meet compliance requirements while being a very small internal team. Cons Some edge cases with custom app creation can be annoying. I'd like to be able to upload a folder with a pkg file and run it, as they need the context of additional files. However, this is something that can be worked around, and is more of an edge case. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[Patch My PC](https://www.capterra.com/p/241733/Patch-My-PC/) Reason for choosing Iru Iru had the best balance of price and features, and is a great purpose built solution. Switched from [Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Intune is difficult to configure and manage in a small team, and doesn't automate application patching, which was a requirement for us. Review Source NN Nabil N. IT IS Manager Information Technology and Services Used the software for: 1-2 years ### "Simple and Reliable macOS Device Management" January 28, 2026 5.0 Overall, our experience with Iru has been positive. It’s a solid solution for managing and securing macOS devices, and it’s been reliable for our day-to-day needs. Support has also been responsive when we’ve needed help. Pros Iru makes it easy to manage our macOS devices without a lot of overhead. Enrollment is smooth, policies are straightforward to configure, and the interface is easy to work with day to day. It does what we need without getting in the way. Cons Pricing can be a bit high as the environment grows, and some advanced features take a bit of time to fully explore, but nothing that has been a blocker for us. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru We chose Iru because it was easy to use, quick to deploy, and felt like the best fit for managing our macOS devices. Review Source FE Frederik E. Head of operations Financial Services Used the software for: 2+ years ### "Great product, great service, great team" September 19, 2025 5.0 Would definitely recommend it to any startups who care about compliance, security, and who are looking for a easy-to-use and manage mdm system Pros Ease of use and dashboard simplicity - especially also it’s super helpful, caring and quick to answer support and tech team! The device management and update enforcement helps significantly us as we are pci dss certified startup and Kandji has been a great help! Cons One thing - being pci certified - is that there is no log drain that allows us to gather our Kandji logs into a single SIEM tool we use (all our other system/service provider logs are there). Alternatives considered [Jamf Protect](https://www.capterra.com/p/209028/Jamf-Protect/) Reason for choosing Iru Better support for macOS and iOS, and easier to use for startup. Review Source PS Pablo S. ITOps Specialist Hospitality Used the software for: 2+ years ### "An excellent tool, but not very appealing due to its cost." October 16, 2025 5.0 I worked with Kandji from 2020 to 2022 and started using it again this year. It remains, in my opinion, an excellent MDM tool, with strong support and well-written documentation. Unfortunately, the relatively high price has prevented me from adopting it in some other companies. Pros The tool is very easy to use, and the UX is quite intuitive — not to mention the speed at which configurations are applied to the devices. It offers excellent macOS patch management and a wide range of configuration options in the Library. Cons For now, I think the way the Assignment Map is edited can be a bit complex, especially when considering the management of over a thousand devices. However, it works well for my current use case. I just believe it would be helpful to have an easier way to create exceptions within blueprints. I also think there should be more monitoring features, something similar to the Vulnerabilities section, which turned out great, but focused on devices instead. Perhaps graphs showing computer usage rates, running processes, and installed tools... Something along those lines would be very useful to gain deeper insights into the device fleet. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) Reason for choosing Iru The ease of use, the confidence I already had in the tool and the ease of implementation. Review Source Dan T. Director, IT Information Services Used the software for: 2+ years ### "Kandji is indispensable!" August 19, 2025 5.0 Kandji was one of the easiest platforms to get going. We had a few initial goals in mind, first was to get a good out of the box experience with new Macs, and once we linked Kandji with Apple Business Manager, that was done. Second was to enable Mac users to use their Okta credentials on their machines so we didn't have separate usernames and passwords and, Mac accounts adhered to our organization's complexity policy and change requirements. Third was to enforce encrypted hard drives and to escrow the keys. Kandji obviously does so much more but our basic requirements were met on day one. Pros Kandji was very easy for us to implement and integrates with Apple Business Manager effortlessly. We were up and running with our first few test machines and some basic policies in just a couple of hours. Cons I honestly can't think of anything. Like most software, there is some learning curve and if you've never used a tool, you'll need a few minutes to understand context and to figure out what you need to meet your objectives. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru Kandji seemed easier to get going and had better pricing. Review Source JP Julien P. Admin IT Computer Software Used the software for: 2+ years ### "Good experience !" January 21, 2026 5.0 I've been using Iru for about three years now. From the first time I used it until today, I've been delighted with the product. It's intuitive to use, the features are relevant, and the support/sales teams are always available and very helpful (even in different time zone). Pros Ease of use, managed deployment, ease of device management, compatibility with a wide range of applications, the support. Cons The only think I'm thinking about (and it's not what I like or not) it's the agent. Maybe it could be practical to have some more options on the device side. Sometimes when we download an app on the self service, it takes a very long time before we have it install... and it the same when we want to re-install. Review Source BF Brittany F. Head of IT Entertainment Used the software for: 2+ years ### "Pretty solid solution with some room to grow" January 22, 2026 4.0 I have used IRU in two companies, previously well certified in Jamf. There is still a learning curve when going form one to the other. Pros I like that IRU does almost everything you'd want when it comes to managing macs. It's got about 90% of the way there on various aspects of mac management. Windows being added is a great move and I look forward to seeing that functionality grow. Cons There is some more granular features I'd like to see. And I'd love a new billing model. Batches of 25 are not suitable for smaller cost concious companies. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/)[ManageEngine Mobile Device Manager Plus](https://www.capterra.com/p/132201/ManageEngine-Mobile-Device-Manager-Plus/) Reason for choosing Iru We got locked into a contract after a trial. Review Source BJ Blake J. IT Manager Religious Institutions Used the software for: 2+ years ### "Great, Not Easily Found, Documentation " October 27, 2025 4.0 I haven't had to worry about anything regarding our data safety. Whenever was see Iru being used, it's a no brainer to move along with this software. We know our security provider is doing its job when you don't hear a lot - Iru does a perfect job at that. Pros Working with many applications like PLAID, Notion and Lovable. Having reliable security on the platforms we use gives me confidence knowing my data remains protected. The documentation on how the application protects are data is essential. Having this clearly defined makes it easy to communicate when using new software in our orgaization. Kandji has been essential in managing our fleet. Cons I wasn't sure how my data was being used in relation to Iru. With that being said, it's nice that it is being used seamlessly. It took time and research to be able to advocate for the applications we use - this means that having proper documentation is essential. Iru had this provided, although not easily found, was very well documented and helped us feel secure. Review Source KK Kiarash K. Director Information Technology and Services Used the software for: 2+ years ### "IRU: Effortless for Most, Challenging at the Edges" October 23, 2025 5.0 Overall, it’s a no-brainer. With a bit of effort, almost anyone can use Kandji. The learning curve is far shorter than most competitors; it’s very much a “click here to go to the next page” experience. Pros Iru is simple to use and much faster to set up than most other MDMs. Policies apply reliably without needing endless custom configuration, and the documentation is excellent; clear, practical, and genuinely user-friendly rather than just a technical developer guide. Cons Simplicity has limits. Handling edge-case configurations can be harder compared to more conventional MDMs, where custom settings and transfers are easier. Community support also isn’t as broad, so finding solutions for niche problems can take longer. Review Source MG Martin G. Head of IT Computer & Network Security Used the software for: 2+ years ### "Standout MDM solution for Apple devices, with a few flaws" July 22, 2025 5.0 Great overall experience due to the ease of use, stellar live chat support, and development focused on the Mac environment which is perfect for our Apple-only fleet. Pros Kandji is a standout MDM solution for Apple devices, with an intuitive interface and a setup process that had us operational within hours rather than weeks. The built-in blueprints for CIS Benchmarks are a huge advantage for compliance, and their live chat support is responsive and efficient, providing real-time assistance when needed. Cons While Kandji’s ease of use is often a benefit, it sometimes stems from design or feature limitations that require workarounds. Additionally, the lack of Slack integration for device alerts and a mobile-friendly interface can be challenging in urgent situations. More transparency around feature requests would also be appreciated. Despite these minor flaws, Kandji is one of the top MDM choices available. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[Mosyle Business](https://www.capterra.com/p/183343/Mosyle-Business/)[Addigy](https://www.capterra.com/p/154787/Addigy/) Reason for choosing Iru Implementation speed, quality of support Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.