# Iru Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Iru the right Mobile Device Management solution for you? Explore 477 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181954/Kandji/reviews --- Iru 4.9 (477) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Iru Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews RL Ryan L Global Head of IT OperationsMarketing and Advertising, 501 - 1,000 employeesUsed the software for: More than 2 years. “The immediate benefit is a massive reduction in manual IT workload, significant time savings for the IT team, and a reliable way to ensure zero-trust alignment for all endpoints, regardless of the user's location.“ December 4, 2025 KD Koen D Managing DirectorInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “Also some shortcomings for their new ID management solutions as it only supports 100% SSO application set up without extra password management functionality for non SSO enabled app. Where for example providers like OKTA do offer a solution for.“ December 16, 2025 TO Topher O IT ManagerComputer Software, 201 - 500 employeesUsed the software for: More than 2 years. “The first thing that drew my organization is was an MDM provider that is focused first and foremost on supporting our Apple-based ecosystem of devices - and Iru from day one has excelled at that. But as time has gone on and we have remained extremely happy customers, the platform has expanded to meet not just our Apple device management needs, but now cover our EDR needs, our vulnerability reporting, management for the few windows and android devices in our fleet - all while remaining easy to use, easy to navigate to where we need to go quickly, and constantly adding new quality of life features.“ January 31, 2026 PM Paul M Client Solutions AdministratorHigher Education, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Some of the extra features/add ons such as Vulnerability Management and Endpoint Detection & Response, are a bit too expensive for some organizations.“ October 7, 2025 PO Phil O Head of ITFinancial Services, 11 - 50 employeesUsed the software for: 6-12 months. “The features are rich yet thoughtfully organized; Blueprints, Auto Apps, and compliance templates make it effortless to maintain a secure, standardized macOS environment.“ October 8, 2025 JN Jeremy N System AdminAutomotive, 51 - 200 employeesUsed the software for: Less than 6 months. “Logging into Apple Business Manager just to retrieve and deploy apps often turns into an unexpectedly tedious and time‑consuming process, especially when roles, tokens, or permissions get in the way.“ January 28, 2026 RH Ronald H Operations DirectorHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “The zero-touch deployment and blueprints make onboarding new devices smooth, and the automated compliance monitoring saves a lot of headaches.“ October 3, 2025 CH Carlos H Head TI supportFinancial Services, 11 - 50 employeesUsed the software for: 6-12 months. “I think the last one was the USB port check, which is a requirement for information security audits. And the Apple certificate, since renewing it caused problems with the account that was created, as it took a long time to authenticate.“ September 29, 2025 ## Showing most helpful reviews Showing 1-25 of 477 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Richard M. Techncial Operations Lead Computer Software Used the software for: 2+ years ### "Excellent Product for MacOS Device Management \*\*\*\*\*" February 12, 2026 5.0 I would recommend this product to any company using MacOS. We moved from using Intune from MacOS devices to Kandji with a focus on security and have not looked back. The Onboarding was exceptional with knowledgeable staff able to assist us with our initial blueprints and configurations. When things have not worked or we have required support the support team and really responsive and resolve issues fast. Overall this is a product i would not be without. Pros Simplified the Process of Management of MacOS devices for a team that was more windows based. Onboarding was really quick and easily with excellent hands on support. Support response and resolution times are really good too. The whole product is intuitive and easy to use. Cons Alerts and clearing alerts is a pain. We see some alerting for some devices where through for example apps are already deployed before onboarding and the software can not be installed. It would be really nice if these could be cleared easily or "ignored" in the UI. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru Easy to use and support was excellent. Online reviews were good and a successful trial was undertaken Switched from [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) The old product was complicated and difficult to use. Review Source TO Topher O. IT Manager Computer Software Used the software for: 2+ years ### "Simple to use, deeply capable, and the best value for dollar I get period as an IT Manager" January 31, 2026 5.0 Exceptionally positive. From first onboarding, their support and engineering team have been reachable, knowledgeable, and so so kind and helpful. Their product team is innovative, and are adding the features that I as am administrator want to see. And when they do roll out totally new functionality like they have done somewhat recently with EDR, with vulnerability management, and with cross-platform device management - it is EASY to show my executive team why moving to Iru for those needs is the right choice. Pros The first thing that drew my organization is was an MDM provider that is focused first and foremost on supporting our Apple-based ecosystem of devices - and Iru from day one has excelled at that. But as time has gone on and we have remained extremely happy customers, the platform has expanded to meet not just our Apple device management needs, but now cover our EDR needs, our vulnerability reporting, management for the few windows and android devices in our fleet - all while remaining easy to use, easy to navigate to where we need to go quickly, and constantly adding new quality of life features. They are committed to growth, not just into new sectors or categories - but to growing the product to make my job as an administrator using their tools easier and more effective. Cons give me D A R K M O D E please. I love your platform and the only thing that would make me love it more would be avoiding the flash bang of loading into my Iru dash from other white-on-black interfaces Alternatives considered [CrowdStrike](https://www.capterra.com/p/147662/CrowdStrike-Falcon/)[Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[Addigy](https://www.capterra.com/p/154787/Addigy/) Reason for choosing Iru feature set, focus on the Apple ecosystem, ease of setup and use, and access to high quality support and documentation Switched from [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[Addigy](https://www.capterra.com/p/154787/Addigy/)[SentinelOne](https://www.capterra.com/p/152564/Endpoint-Protection-Platform/) the focus and clarity of the product - prioritizing letting me do what I need to do quickly. Then the continual ongoing support and addition of new features has ensured I will remain a customer as long as possible. Review Source EC Ester C. Chief of Staff Computer & Network Security Used the software for: 2+ years ### "Mandatory Review" January 9, 2026 3.0 Contract management continues to be messy, often incorrect, late renewal notices, incorrect quotes, etc. Pros Iru provides comprehensive endpoint protection with broad coverage across devices, helping reduce risk and centralize security management. Cons Contract management is consistently problematic, with frequent inaccuracies, delayed renewal notices, and incorrect quotes that require follow-up. Alternatives considered [Todyl Security Platform](https://www.capterra.com/p/275626/Todyl-Security-Platform/) Reason for choosing Iru It depends on the operating system the end user is on Review Source JK Jamie K. IT Support Computer Software Used the software for: 2+ years ### "all in all, it´s very good" March 16, 2026 4.0 My overall experience with Iru has been very positive. I use it frequently and enjoy working with it. The interface is clear and easy to understand, which keeps the learning curve low. Value for money is solid given the quality of the product and the responsive customer support. The ease of use is one of its strongest points, and device and client management features work reliably. The main area for improvement remains the activity/audit log and its filtering capabilities. Pros What I like most about Iru is the intuitive user interface, which makes daily work straightforward and efficient. On top of that, the support team is impressively responsive and knowledgeable — issues get resolved quickly, which is a huge plus. Cons The activity log remains a significant weak point. It is very difficult to search through — there is no simple way to filter by keyword or by user. For example, if an admin performs an action in the console, you often cannot find any trace of it in the activity view. This makes auditing and troubleshooting unnecessarily cumbersome. Alternatives considered [Miradore Management Suite](https://www.capterra.com/p/157482/Miradore-Management-Suite/) Reason for choosing Iru UsabiltyWe chose Iru primarily because of its clean and intuitive interface, which made onboarding straightforward for our team. Compared to alternatives, Iru struck the right balance between functionality and ease of use — it didn't feel bloated or overly complex. The quality of customer support was also a deciding factor; knowing that a competent team responds quickly gave us confidence in the product long-term. Review Source TC Trevor C. IT Admin Computer Software Used the software for: 2+ years ### "the value lies in its ease of use. " February 12, 2026 5.0 iru is a fantastic product. its simple and quick. user friendly to users and admins alike, Iru combines great UI with a high technical ceiling to get companies enabled, deployed, and engaged. Pros I love how easy it is to use and how quick the tool is to deploy. the self service options are fantastic for our employees as well. Cons i really wish it had a remote manager/ remote access feature. this is something that can really push a lot of admins to buy the software. additionally, i wish there were more intermediate app deployment options for users and an ability to notify a user when they have a new blueprint or app. finally, i wish they had better custom PPPC configuration options on mac. Switched from [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) i was not here when the decision was made. i think cost was a large factor Review Source CV Chaz V. Infrastructure Engineer Hospitality Used the software for: 6-12 months ### "One of the Most Intuitive MDM Solutions—Up and Running in Days" March 10, 2026 5.0 We recently rolled out IRU, as our Mobile Device Management solution for Apple devices. During our evaluation process, we reviewed several platforms including Microsoft Intune, IRU, and Jamf. After careful consideration, IRU stood out as the solution that delivered the full range of functionality we required, while remaining within an affordable price range. From both a senior and junior engineer perspective, the platform is intuitive and straightforward to configure and manage. The setup experience was smooth, and the interface makes day to day administration simple without sacrificing depth or control. One of the key strengths for us was the ability to assign permissions based on our RBAC roles, allowing appropriate access across the team while maintaining governance and security. From an administrator standpoint, the visibility and control are excellent. From an end user perspective, the experience is seamless and minimally disruptive. We were able to complete the full onboarding process for all devices and users within a month, covering configuration, testing, and full rollout. Overall, IRU has proven to be a reliable, scalable, and cost effective MDM solution. I would highly recommend this platform to any company looking to manage their Apple device fleet efficiently and confidently. Pros This is one of the most intuitive MDM solutions I’ve ever used. Unlike other MDM solutions, it required very little training, and we were up and running in a matter of days. Cons It would be much better if the Threats and Vulnerability modules were included in the main package, rather than offered only as additional add-on modules. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Reason for choosing Iru Price, ease of use, speed of onboarding and functionality. Review Source MP Marek P. Senior Manager, Technical Operations Information Technology and Services Used the software for: 2+ years ### "User-friendly MDM with an exciting cross-platform future" February 11, 2026 4.0 Our overall experience has been very positive. Iru has simplified our device management significantly. The combination of ease of use, responsive support, and the move toward a truly cross-platform solution makes it a reliable choice for our team. We are very satisfied with this solution. Pros The platform is incredibly user-friendly and intuitive. What I value most is their expansion into Windows management, allowing us to bring all our devices under one "roof." Additionally, the admin support is top-notch—having a direct chat right inside the application makes getting help extremely fast and efficient. Cons Currently, the Windows management side doesn't offer all the features we need just yet compared to the macOS side. However, seeing their development pace, I am confident that these missing features will be implemented in the near future. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Reason for choosing Iru We chose Iru primarily because of its competitive pricing and exceptional admin support. Unlike other complex solutions, their direct in-app chat support is a huge advantage—it's incredibly easy to get immediate help with any configuration. This combination of affordability and having an expert available at your fingertips made it a much better fit for us than more expensive and over-complicated alternatives. Switched from [VMware Workspace ONE UEM](https://www.capterra.com/p/264805/VMware-Workspace-ONE-UEM/) We switched to Iru two years ago. At the time, we were looking for a more modern and streamlined way to manage our Apple fleet. Review Source RR Ricardo R. I.T. Administrator Computer Software Used the software for: 1-2 years ### "A Clean and Easy-to-Use Platform for Everyday Management" February 10, 2026 5.0 My overall experience with Iru has been positive. Its ease of use makes handling daily tasks straightforward and efficient, allowing me to focus more on the work itself rather than managing the tool. Pros I particularly liked how easy Iru was to use. The interface is clean and intuitive, which made day-to-day tasks straightforward and efficient. In addition, the customer service was responsive and helpful, making it easy to get support when needed. Cons The built-in AI features were the least useful aspect for me. While the idea is promising, in practice they didn’t add as much value as expected and felt limited compared to how I would ideally like to use AI within my workflows. I also found the lack of built-in remote support to be a drawback, as this is something other platforms offer and can be very useful for day-to-day support. Alternatives considered [Hexnode UEM](https://www.capterra.com/p/146405/Hexnode-MDM/)[Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru I chose Iru because it offered a clean, intuitive interface and was easy to use right from the start. The simplicity of the setup and the overall user experience made it a better fit for my daily workflow compared with other options that felt more complex or cluttered. Additionally, the responsive customer service gave me confidence that any questions or issues would be handled quickly, which was an important factor in my decision. Review Source JC Joe C. Sr. IT Manager Hospitality Used the software for: 1-2 years ### "Easy to Deploy MDM, set it and forget it! " January 30, 2026 4.0 Its been good. We spend very little time maintaining our macs or worrying about them. The price makes it attractive to stay with. Pros Iru is simple to deploy and and maintain. Its a great tool if you have very little mac experience and need something straight forward for deployment. Lots of out of the box configurations that require little to no coding experience. The price is also a great value. Cons The biggest thing Iru doesnt have is Remote Control. We don't like that we have to buy a second tool to fill this gap. If you are an experienced Mac Admin and have been using tools like Jamf for a long time, you might find it frustrating to use because it just does a lot of things automatically. If you like granular configurations, Iru's simplified approach takes some getting used to and comfortability with having less control. Ive heard the servers only exist in the US, might make it a problem for global companies (something to investigate). Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru Cost was the biggest driver in going with Iru. Review Source GH Garth H. Director Renewables & Environment Used the software for: 2+ years ### "Repeat, happy customer for Iru" January 27, 2026 5.0 A great solution that saves me a heap of time and having to remember maintenance updates and software roll outs with our 40-50 machines. The time its saved me through its automation and end point defence monitoring well and truly outweighs the subscription. Have renewed several years in a row as a result. Pros Very flexible blueprints for our Mac network - allows me to customise a range of use cases from a large pre-built library, plus add my own custom items. Had great support from Iru with some of the trickier deployment aspects. Cons Very few cons to Iru. It's not cheap but is priced appropriately for the standard it delivers. Really little else to complain about. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru Preferred the interface of Iru (Kandji as it was at that time). Switched from [Acronis Cyber Protect](https://www.capterra.com/p/237140/Acronis-Cyber-Protect/)[Acronis True Image](https://www.capterra.com/p/234347/Acronis-True-Image/) Better integration with Apple's Business Manager, more flexibility, better automation of configuring new machines. Review Source CB Chris B. IT Director Marketing and Advertising Used the software for: 1-2 years ### "Easy deployment at scale, best MDM experience out there" July 17, 2025 5.0 Kadji has been amazing and the support and Customer Success management teams are second to none. I have never had a random issue that I wasn't able to resolve over chat with an engineer. I have even had custom scripts created for us and video calls with support engineers in the States to resolve complicated issues. Pros The ease of deployment and migration to Kandji from other MDMs or no MDM at all was the winner for us. The support team created a migration PKG for us that enrolled the user in the proper blueprint as well as walked the end user through the mobileconfig profile installation and prompts. Easiest tool onboarding I have ever gone through. Cons I would love more granularity in the device filtering and search. The do update the device page pretty regularly though, so its possible the limitations I previously had are no longer an issue. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[Addigy](https://www.capterra.com/p/154787/Addigy/) Reason for choosing Iru It is the easiest to deploy and manage and the zero-touch enrollment is truly something special. Switched from [Addigy](https://www.capterra.com/p/154787/Addigy/) I took over IT here from an MSP and wanted a more robust and easy to deploy and manage tool. Review Source SK Sunil K. Senior Engineer Financial Services Used the software for: 1-2 years ### "The Kandji effect!" August 19, 2025 5.0 The migration from JAMF to Kandji was a seamless transition for our team. The new platform's intuitive and user-friendly interface made it easy for everyone to adapt, leading to a very positive experience and a great value for the price! Overall, Kandji has provided a truly positive and efficient experience for our entire team. Pros Since we've adopted Kandji, it's become a favorite tool across our team, mainly due to its versatility and ease of use. Key Features We Appreciate: Streamlined Device Management: Actions like managing, resetting, locking, or deleting a device are straightforward and save us a significant amount of time. Powerful Integrations: The built-in API connections allow us to expand our automation capabilities, making our workflows more efficient. Excellent Customer Support: The support team is consistently responsive and helpful, which has made a huge difference for us. Efficient Blueprint System: The ability to use multiple blueprints is a game-changer. It makes updating and triggering patch management easy, and allows us to deploy specific configurations to different departments or user groups seamlessly. Cons Nothing comes to mind, we always look forward to NEW features being added to the platform which keep things fresh. Switched from [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Was something suggested by one of partners in another firm Review Source AA Aaron A. Director of IT and GRC Computer Software Used the software for: 1-2 years ### "Very Happy With Kandji. Excellent MDM" September 10, 2025 5.0 Our experience with Kandji has been excellent. Everything works as expected without hassle! When I push commands or scripts through Kandji, it has the expected logs too. Support is an absolute bright part of the Kandji offering, with chat and knowledgeable reps who are happy to help and give a hand. Definitely a much better option than email based support, which can be common in MDM. Pros Kandji is quick to learn, great at managing Apple devices and doesn't take a lot of time. I've played with quite a few MDMs and most require a significant learning curve, with hidden surprises that impact users, and the admin is just supposed to somehow learn it. Cons I don't really have anything negative to say about the Kandji product. There is definitely room for new features or integrations, but the current setup is very solid. Switched from [Addigy](https://www.capterra.com/p/154787/Addigy/) Our previous vendor was pretty good, but was more complicated to manage than Kandji, especially the app library. We couldn't just set it up and basically forget it, we had to regularly apply new versions of apps as they appeared in the library, instead of just automatically updating within a set schedule. Addigy isn't a bad MDM, it just wasn't the best fit for a lean team. Review Source MC Mitchell C. Sr. Systeem Engineer Political Organization Used the software for: 6-12 months ### "Sr. IT Systeem Engineer" September 12, 2025 5.0 Onboarding, overall communication with our Customer Succes Manager and Support Team, has been fenomal. Pros The onboarding of new Macbooks & iPhones, make my live easier. On top of that don't need constantly remind user to update their devices. With patch management I don't need keep stressing about possible zero-days on our devices. Easy to use and out of box configuration, makes easier to deploy and managed the devices. It's worth the price and with 24/5 support, I know I'll get answer I need. Cons I would like more insight into a devices, Kandji lacks that a bit. It would be nice to have an overall insight on CPU, Memory and Data usage. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru Basically Jamf Pro is a multi OS MDM. But we decided to go completely Apple, no necessary. Switched from [Addigy](https://www.capterra.com/p/154787/Addigy/) Cost and complexity. I'm basically one man IT department, so I'm on vacation, someone with some skills can still can deploy or onboard a device or user. Review Source Dan T. Director, IT Information Services Used the software for: 2+ years ### "Kandji is indispensable!" August 19, 2025 5.0 Kandji was one of the easiest platforms to get going. We had a few initial goals in mind, first was to get a good out of the box experience with new Macs, and once we linked Kandji with Apple Business Manager, that was done. Second was to enable Mac users to use their Okta credentials on their machines so we didn't have separate usernames and passwords and, Mac accounts adhered to our organization's complexity policy and change requirements. Third was to enforce encrypted hard drives and to escrow the keys. Kandji obviously does so much more but our basic requirements were met on day one. Pros Kandji was very easy for us to implement and integrates with Apple Business Manager effortlessly. We were up and running with our first few test machines and some basic policies in just a couple of hours. Cons I honestly can't think of anything. Like most software, there is some learning curve and if you've never used a tool, you'll need a few minutes to understand context and to figure out what you need to meet your objectives. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru Kandji seemed easier to get going and had better pricing. Review Source AH Andrew H. Sr Systems Administrator Entertainment Used the software for: 2+ years ### "Phenomenal" January 15, 2026 5.0 Its been incredible. The entire project to migrate off of Jamf and onto Kandji/Iru took us one week from start to finish. We started late because our Jamf contract was up for renewal and we had just discovered Kandji/Iru. The project went off without a hitch and we have never looked back. Pros It is extremely powerful and flexible while still being incredibly easy to use. Things that used to be difficult in Jamf are a breeze with Kandji / Iru. Cons I prefer the old name and logo for Kandji. Really havent liked the name change and I still need to migrate our tenant to support it. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru Kandji / Iru did everything Jamf did but better and easier. Switched from [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Jamf can be fairly clunky and simple tasks like application packaging isnt always easy. Review Source Jim S. Dir, IT Marketing and Advertising Used the software for: 1-2 years ### "Five stars - happy I found Kandji" August 6, 2025 5.0 I have enjoyed using it. Having come from a JAMF background I find it a breath of fresh air. Almost everything I need for my Macs is in Kandji and its ease of use wastes little of my time. Pros Single pane of glass approach is great but most beneficial is the preset blueprints for compliance making my life a lot easier at a reasonable price point. Cons The help section's search is not very effective - takes some getting used to when looking for some of the more arcane items. It is likely a good place to add in some AI for simplicity. Kai is ok but not here. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Iru I preferred its interface above the other brand Switched from [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Complexity and time required to use effectively Review Source PS Pablo S. ITOps Specialist Hospitality Used the software for: 2+ years ### "An excellent tool, but not very appealing due to its cost." October 16, 2025 5.0 I worked with Kandji from 2020 to 2022 and started using it again this year. It remains, in my opinion, an excellent MDM tool, with strong support and well-written documentation. Unfortunately, the relatively high price has prevented me from adopting it in some other companies. Pros The tool is very easy to use, and the UX is quite intuitive — not to mention the speed at which configurations are applied to the devices. It offers excellent macOS patch management and a wide range of configuration options in the Library. Cons For now, I think the way the Assignment Map is edited can be a bit complex, especially when considering the management of over a thousand devices. However, it works well for my current use case. I just believe it would be helpful to have an easier way to create exceptions within blueprints. I also think there should be more monitoring features, something similar to the Vulnerabilities section, which turned out great, but focused on devices instead. Perhaps graphs showing computer usage rates, running processes, and installed tools... Something along those lines would be very useful to gain deeper insights into the device fleet. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) Reason for choosing Iru The ease of use, the confidence I already had in the tool and the ease of implementation. Review Source MG Michael G. Manager, IT Oil & Energy Used the software for: 6-12 months ### "Fantastic Apple Device management and Patching" January 23, 2026 5.0 Iru has saved us a ton of time maintaining our fleet while ensuring we are secure in today's world. Support is always quick to respond and very helpful. Our end users were really happy with how easy it was to migrate over, and they love the Kandji self support portal. Pros Patch management. Saves tons of time both on the application and the OS side. Device management. Easily ensure secure deployments and the ability to meet compliance requirements while being a very small internal team. Cons Some edge cases with custom app creation can be annoying. I'd like to be able to upload a folder with a pkg file and run it, as they need the context of additional files. However, this is something that can be worked around, and is more of an edge case. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[Patch My PC](https://www.capterra.com/p/241733/Patch-My-PC/) Reason for choosing Iru Iru had the best balance of price and features, and is a great purpose built solution. Switched from [Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Intune is difficult to configure and manage in a small team, and doesn't automate application patching, which was a requirement for us. Review Source JP Julien P. Admin IT Computer Software Used the software for: 2+ years ### "Good experience !" January 21, 2026 5.0 I've been using Iru for about three years now. From the first time I used it until today, I've been delighted with the product. It's intuitive to use, the features are relevant, and the support/sales teams are always available and very helpful (even in different time zone). Pros Ease of use, managed deployment, ease of device management, compatibility with a wide range of applications, the support. Cons The only think I'm thinking about (and it's not what I like or not) it's the agent. Maybe it could be practical to have some more options on the device side. Sometimes when we download an app on the self service, it takes a very long time before we have it install... and it the same when we want to re-install. Review Source BJ Blake J. IT Manager Religious Institutions Used the software for: 2+ years ### "Great, Not Easily Found, Documentation " October 27, 2025 4.0 I haven't had to worry about anything regarding our data safety. Whenever was see Iru being used, it's a no brainer to move along with this software. We know our security provider is doing its job when you don't hear a lot - Iru does a perfect job at that. Pros Working with many applications like PLAID, Notion and Lovable. Having reliable security on the platforms we use gives me confidence knowing my data remains protected. The documentation on how the application protects are data is essential. Having this clearly defined makes it easy to communicate when using new software in our orgaization. Kandji has been essential in managing our fleet. Cons I wasn't sure how my data was being used in relation to Iru. With that being said, it's nice that it is being used seamlessly. It took time and research to be able to advocate for the applications we use - this means that having proper documentation is essential. Iru had this provided, although not easily found, was very well documented and helped us feel secure. Review Source JD Joseph D. IT Lead Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Well that's easy!" October 10, 2025 5.0 Kandji makes Apple device management feel effortless. It’s a reliable, well-supported platform that simplifies complex workflows and lets IT teams focus on what matters. With just a few clicks, you’re up and running—exactly what you'd expect from the "easy button." Pros Kandji is a seamless, intuitive solution for managing Apple devices, it truly lives up to its reputation as the "easy button" for Mac MDM. From deployment to daily management, the platform is incredibly user-friendly and straightforward to implement—even for teams without deep technical expertise. One of Kandji’s standout features is its exceptional customer support. The live chat team is highly engaged, responsive, and consistently helpful. Issues are resolved quickly, and you never feel like you're talking to a bot or stuck in a queue. It’s clear that Kandji invests in real people who know their product and care about your experience. Cons The only notable limitation is the lack of functionality to uninstall existing apps from devices. This can be a challenge when trying to remove unapproved or unwanted software that may have been installed outside of Kandji’s controls. Adding this feature would make an already excellent tool even more robust. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Reason for choosing Iru Ease of implementation and manageability Review Source AC Anthony C. Director of IT Computer Software Used the software for: 1-2 years ### "Solid MDM with great support!" October 23, 2025 5.0 I've used Kandji at two different companies now and it's been great at both. The visibility into what's happening across all our devices is excellent. The functionality covers pretty much everything we need for managing our Macs. It's made my job a lot easier and saved us a ton of time on device management tasks Pros The support team is honestly amazing. Whenever I've reached out they actually get back to me quickly. The whole platform is super intuitive, which is huge because I don't have to spend forever training people on it. I really appreciate how customizable everything is. We're not stuck with one size fits all settings, we can actually make it work for our specific scenario. Also, the user community in Mac Admins is really active and helpful, which has saved me more than once when I needed to figure something out. Cons The pricing structure is a bit confusing and tier based but they work with ya. The vulnerability and threat detection features are pretty cool, but they're still fairly new so they're not quite as robust as I'd like them to be yet. I'm sure they'll get there though. One small thing that has bugged me for years haha, is that Xcode isn't in the auto apps list, which would make life easier for our devs since we have to manually handle that deployment. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[Mosyle Business](https://www.capterra.com/p/183343/Mosyle-Business/) Reason for choosing Iru Price, functionality, security, ease of use. Review Source KK Kiarash K. Director Information Technology and Services Used the software for: 2+ years ### "IRU: Effortless for Most, Challenging at the Edges" October 23, 2025 5.0 Overall, it’s a no-brainer. With a bit of effort, almost anyone can use Kandji. The learning curve is far shorter than most competitors; it’s very much a “click here to go to the next page” experience. Pros Iru is simple to use and much faster to set up than most other MDMs. Policies apply reliably without needing endless custom configuration, and the documentation is excellent; clear, practical, and genuinely user-friendly rather than just a technical developer guide. Cons Simplicity has limits. Handling edge-case configurations can be harder compared to more conventional MDMs, where custom settings and transfers are easier. Community support also isn’t as broad, so finding solutions for niche problems can take longer. Review Source BD Brian D. IT Manager Marketing and Advertising Used the software for: 1-2 years ### "MDM with less M" October 17, 2025 5.0 The tool does what I need it to do and there are additional tools to add-on if I need them. It allows us to do more with less resources and that provides value. Pros I love the simplicity yet, the robust features it provides. It really does a great job and it's much easier to get up and running than other systems in the space. Cons al-a-carte/ feature based pricing model for other tools that could be bundled tool sets which can be problem for smaller budgets. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reason for choosing Iru Ease of use, simplicity of day to day tasks. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.