# iTRUST Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about iTRUST Software - reviews, pricing plans, popular comparisons to other Optometry products and more. Source: https://www.capterra.com/p/181958/iTRUST --- # iTRUST Software Review 2026: Features, Integrations, Pros & Cons Last updated on May 7, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) iTRUST ## What is iTRUST? iTRUST is the leading global software provider for optometrists, opticals, eye hospitals, colleges, and enterprise eye health systems. Supported in USA, Canada, UK, Australia, India, South Africa. iTRUST is an all-in-one cloud-based EHR and practice management platform that streamlines patient care and enhances operational performance with self-service patient booking, automated messaging, and an intuitive POS system. As a secure HIPAA-complaint platform, iTRUST can be accessed via desktop ## What is iTRUST used for? [Patient Scheduling](https://www.capterra.com/patient-scheduling-software/)[Optometry](https://www.capterra.com/optometry-software/) Recognitions Best ease of use Top alternative Featured Overall rating Based on 135 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 0% Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Optometry / 2026 - Patient Scheduling / 2026 Our "Best of" badge program showcases products with the highest ratings... - Optometry / 2026 - Patient Scheduling / 2026 Do you work for iTRUST?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://itrust.io&name=iTRUST) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### iTRUST 5.0 (135) VS. [4.8 (505)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting Price Contact vendor Starting Price $54 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (135) Ease Of Use 4.6 (505) Value For Money 5.0 (130) Value For Money 4.7 (446) Customer Service 5.0 (134) Customer Service 4.8 (480) ## iTRUST alternatives [4.7 (961)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.3 (497)](https://www.capterra.com/p/110018/rxnt/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars Highest Rated [4.9 (185)](https://www.capterra.com/p/141960/ChiroSpring/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.0 (1,280)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/181958/iTRUST/alternatives/) ## Who uses iTRUST? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 133 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 133 reviews Administrative 47% Administrative 47% IT & Software Development 12% Human Resources 8% Health & Medical 4% Others 29% Top industries Based on 133 reviews Hospital & Health Care 25% Accounting 19% Information Technology and Services 19% Health, Wellness and Fitness 19% Other 18% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Patient Records Management 4.9 (62) 75.81% of 62 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Online Scheduling 4.9 (52) 71.15% of 52 reviewers that rated this feature as important or highly important Track and organize online shifts Calendar Management 4.9 (45) 75.56% of 45 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar EMR/EHR 5.0 (44) 70.45% of 44 reviewers that rated this feature as important or highly important Create and securely store digital patient records Recurring Appointments 4.9 (40) 65.00% of 40 reviewers that rated this feature as important or highly important Schedule repeating appointments based on a duration of time Task Management 5.0 (32) 62.50% of 32 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression iTRUST 25 features Manage various aspects of appointments including booking, rescheduling, canceling Track and manage schedules and meetings via an integrated calendar Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Track the status of assets and whether they're checked in or out Process of submitting and following up on claims with insurance companies Leave comments and notes on documents for others to view Pre-designed layouts that can be customized to match preferences and requirements Electronic storage of drug information such as name, brand, appearance, etc. Transmit prescriptions to pharmacies electronically Create and securely store digital patient records Track and manage staff profiles, recruitment, schedules, productivity, career development and performance Serves Optometrists Compliant with HIPAA, which sets standards for sensitive patient data protection Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage Track and manage inventory levels to maintain proper supply Manage and support multiple locations Track and organize online shifts Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Schedule repeating appointments based on a duration of time Timed notification for any upcoming task, deadline, appointment, or activity Reserving a room for meeting in an office or co-working space Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) Create, manage and track all task activities and progression Record, update and manage waiting lists Get Advice We can help you find the software with the features you need. Features 5.0 (135) 5.0 Based on 135 reviews ## Pricing Value for money 5.0 (130) Free Trial Free Version Basic $0.00 Value for money 5.0 (130) 5.0 Based on 130 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (134) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (134) 5.0 Based on 134 reviews ## User reviews Overall rating 5.0 Based on 135 reviews Filter by rating 5(132) 4(2) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent Kelly D. Procurement Information Services ### "Excited to give it a shot!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 May 4, 2026 Solid company and dependable product. I hope the customer service and suppirt team can dtand behind it. Pros iTRUST is intuitive and integrates easily with existing systems. It has the features you want and need! Cons You get what you pay for and the upgrades will cost you, in this situation. That's not to say the product isn't worth it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Admin Accounting ### "Reliable and Secure Platform with a Manageable Learning Curve" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 May 4, 2026 Overall Experience: Overall, my experience with iTRUST has been positive. While it takes some time to fully learn the system, it delivers strong value for the features and security it provides. The platform supports effective communication and offers the tools needed to manage tasks efficiently. With a few improvements to usability and onboarding, it could be even more user-friendly, but it remains a reliable and worthwhile solution. Pros Pros: What stood out most about iTRUST was its strong focus on security and the breadth of features available. The platform offers a solid range of tools that support efficient workflows and clear patient communication. Once familiar with the system, navigation becomes fairly intuitive, and the interface supports day-to-day tasks without unnecessary complexity. Cons Cons: The initial learning curve can be a bit steep, especially for new users. Some areas of the user interface could be more streamlined, as certain features take extra steps to access. A more guided onboarding experience or simplified navigation would make it easier to get up to speed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Anthony S. Editor Marketing and Advertising ### "Simple, Smooth, and Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 4, 2026 Overall, my experience with iTRUST was positive. The platform was simple to navigate, instructions were clear, and I was able to complete everything efficiently without confusion. Pros I liked how straightforward and easy the process was. The platform felt user-friendly, and everything was clearly explained, which made completing the tasks quick and stress-free. Cons The experience was generally smooth, but it felt a bit too brief. Adding more detailed interaction or feedback after completing tasks would make it more engaging. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Customer support specialist Renewables & Environment ### "Simple to Learn, Powerful to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2026 I’ve had a great experience with iTrust overall. The platform is user-friendly, with a clean layout that makes it easy to navigate and find what you need. There Communication with patients has been smooth and reliable, which really helps keep everything organized. The features are well-designed and practical, supporting day to day tasks without feeling overly complicated. I also appreciate the level of security—it’s clear that protecting sensitive information is a priority. Considering everything it offers, I believe it provides strong value for the cost. Overall, iTrust is a dependable and well-rounded platform that I would recommend to others. Pros User-friendly, easy to navigate, good communication and they make security a priority. Overall dependable and powerful tool at your fingertips. Cons A bit of a learning curve at first, but it’s quick to pick up and becomes very efficient once you’re familiar with it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Juan M. Operations Information Services ### "Simple and Reliable Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2026 Overall, my experience with iTRUST has been very positive. The platform is easy to navigate and doesn’t take long to get used to, which makes everything more efficient. I like how organized everything feels, and it gives a sense of security when managing information. It covers the main features you need without being overly complicated, which I appreciate. There are small areas that could improve, but nothing that takes away from the overall experience. Pros Easy to use overall and pretty straightforward to navigate. The interface is clean, so it doesn’t take long to figure things out. I also liked that it feels secure and organized, which makes managing information simple. For the price, it offers good value and has the main features you need without being overly complicated. Cons There’s not much to dislike overall. Some features could be expanded a bit more, maybe some users could think that. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Data engineer Information Technology and Services ### "Easy to use with helpful features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2026 Overall, my experience has been good. The platform provides helpful tools, and with minor improvements, it can be even better. Pros The interface is clean and easy to use. It offers useful features that help manage tasks and workflows efficiently. Cons Some features may take time to understand initially, especially for new users. The platform works well overall, but performance and customization options could be improved to enhance the overall user experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Christopher O. Paralegal Legal Services ### "Very Efficient Platform " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2026 Really great User Interface. Amazing features to explore. Simple to use navigation. This is a home run hit. Pros Exceptional value for money spent. I trust the security of my information and experience. Very pleased. Cons That this platform was not created sooner. I do not have many issues with this product. Overall great experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Kegan O. Operations Manager Hospital & Health Care ### "Reliable and user-friendly platform for patient communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 6, 2026 My overall experience with iTRUST has been very positive.It provides a strong combination of ease of use, reliable patient communication tools, and solid security features Pros iTRUST has an intuitive and easy-to-navigate interface making it simple for staff to learn and use quickly. The patient communicate tools are useful, helping streamline outreach and follow up Cons some advanced features take time to learn, and the initial setup can feel a bit overwhelming. There are also areas of the interface that could be modernised, and occasional customisation options are limited. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ashlee H. Software Development Biotechnology ### "iTRUST This Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 6, 2026 iTRUST was easy to use, has a wonderful price point, and gets the job done. It was a seamless integration. Pros I like how iTRUST has an easy-to-read platform. The interface was clean and beginner friendly. I love the documentation section as well. The security was there and the value is great for the money. Cons I think there could be a few more features. I am unsure what these features could be, but I am trusting that the team is always working hard to improve any bugs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Owner Consumer Goods ### "Highly Recommended" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 6, 2026 Pros The overall experience was fairly straightforward and easy to navigate. Things generally worked as expected without too much confusion and it felt relatively efficient compared to similar platforms. Cons Some parts could be clearer or more intuitive. There were moments where the process felt a bit slow or repetitive. A few areas could benefit from improvements in usability or transparency. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/181958/iTRUST/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)