# iTRUST Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is iTRUST the right Optometry solution for you? Explore 151 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181958/iTRUST/reviews --- iTRUST 5 (151) [View alternatives](https://www.capterra.com/p/181958/iTRUST/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 9th, 2026 # Reviews of iTRUST Ease of use 5.0 Customer Service 5.0 ## Pros and Cons in Reviews Amanda G HR GeneralistHuman Resources, Self-employedUsed the software for: Less than 6 months. “The system is powerful yet intuitive, offering strong security, excellent workflow automation, and seamless practice management tools that significantly improve efficiency across every part of an eye-care practice.“ December 1, 2025 Kegan O Operations ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “some advanced features take time to learn, and the initial setup can feel a bit overwhelming.“ April 6, 2026 DK David K Owner OperatorResearch, 2 - 10 employeesUsed the software for: I used a free trial. “I like the work flow and auto-coding features to equip the employee with many tools that they would need for their patient.“ June 2, 2026 Kayla C AdminAccounting, 11 - 50 employeesUsed the software for: Less than 6 months. “The initial learning curve can be a bit steep, especially for new users.“ May 4, 2026 Amanda G HR GeneralistHuman Resources, Self-employedUsed the software for: Less than 6 months. “I loved how iTRUST combines a clean, user-friendly interface with powerful AI-driven features that streamline everything from scheduling to clinical documentation.“ December 1, 2025 Wendy H OwnerConsumer Goods, Self-employedUsed the software for: I used a free trial. “There were moments where the process felt a bit slow or repetitive.“ April 6, 2026 Kayla C AdminAccounting, 11 - 50 employeesUsed the software for: Less than 6 months. “Once familiar with the system, navigation becomes fairly intuitive, and the interface supports day-to-day tasks without unnecessary complexity.“ May 4, 2026 JW Joe W OwnerWriting and Editing, Self-employedUsed the software for: I used a free trial. “The platform could be clunky at times and not always easy to navigate, which made using it a bit frustrating.“ September 3, 2025 ## Showing most helpful reviews Showing 1-25 of 151 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nikko R. BookKeeper Accounting Used the software for: Less than 6 months ### "in iTrust we Trust" July 9, 2025 5.0 I made some calls to other companies to check around. Transfer fees, trading fees, what kind of customer service I should expect, etc. And there was at least one other company that had my decision teetering. But then they didn’t call me back. So I went with iTrust. In the beginning, there was quite a hassle, though, not with iTrust. It was another company that had a decent amount of a rollover of a Traditional IRA of mine. The hassle was that they would not release the funds. For weeks, they kept declaring that they didn’t receive the faxes or the emails requesting the transfer to iTrust. I became rather irritated with the individual at iTrust that, I felt, was not putting in a great deal of effort to help me get those funds moved. Then \[sensitive content hidden\] stepped in. It took a few calls, three-way calls, but in the end, about a week or so later, the funds were transferred. By the way, if you have any funds at Inspira and plan have a future intention on moving those funds, be prepared. It won’t be easy. But thanks to \[sensitive content hidden\], those fund were transferred. After that, everything was extremely easy. The only downside that I’m not thrilled with is that the spot price and buy price are a little different. But after some research and experience with other platforms, that is normal. So far, my experience with iTrust is great and I expect to have a good future with them. Thank you \[sensitive content hidden\] for your help and I hope my decision in going with you will have been the best one I made. Pros Well, I did some research, and if you’ve done yours, you’ll come to find that iTrust easily has the best of them all. Cons The hassle was that they would not release the funds. For weeks, they kept declaring that they didn’t receive the faxes or the emails requesting the transfer to iTrust. I became rather irritated with the individual at iTrust that, I felt, was not putting in a great deal of effort to help me get those funds moved. Review Source Response from iTRUST December 8, 2025 We appreciate the positive experience shared here. The team at iTRUST Eye-Care Software (https://www.itrust.io ) focuses on optimizing workflows for both optometry and ophthalmology, offering a unified EHR with advanced scheduling, AI-assisted documentation, imaging integrations, optical sales tools, and HIPAA-secure cloud hosting. Knowing the platform delivered a seamless, easy-to-learn interface reinforces our commitment to building the most provider-friendly cloud EHR for eye-care professionals. LN Laurie N. EA Facilities Services Used the software for: I used a free trial ### "Excellent Customer Service " July 6, 2026 5.0 The biggest strengths are ease of use and Customer Service. They express patience and expert knowledge. Pros Easy to use platform – it’s straightforward to buy and sell crypto and precious metals inside an IRA. Cons If you want to control your own crypto wallet, this platform isn’t designed for that. Higher trading costs then others. Review Source DK David K. Owner Operator Research Used the software for: I used a free trial ### "Perfectly Correct Double Check" June 2, 2026 4.0 I think that patient care is very involved with iTRUST it seems as thou everything is available for helping patients which is truly what needs to happen in any setting. Pros I like the work flow and auto-coding features to equip the employee with many tools that they would need for their patient. Cons Learning Curve it looks like any multifaceted all in one tool, I would estimate 1 day of work to get a good handle on it. Review Source Juan M. Operations Information Services Used the software for: Less than 6 months ### "Simple and Reliable Platform" May 4, 2026 5.0 Overall, my experience with iTRUST has been very positive. The platform is easy to navigate and doesn’t take long to get used to, which makes everything more efficient. I like how organized everything feels, and it gives a sense of security when managing information. It covers the main features you need without being overly complicated, which I appreciate. There are small areas that could improve, but nothing that takes away from the overall experience. Pros Easy to use overall and pretty straightforward to navigate. The interface is clean, so it doesn’t take long to figure things out. I also liked that it feels secure and organized, which makes managing information simple. For the price, it offers good value and has the main features you need without being overly complicated. Cons There’s not much to dislike overall. Some features could be expanded a bit more, maybe some users could think that. Review Source SC Sidra C. Report Developer Marketing and Advertising Used the software for: I used a free trial ### "positive experience" June 1, 2026 5.0 My overall experience with iTRUST has been positive. The software is reliable, user-friendly, and helps streamline everyday workflows while saving valuable time. Pros iTRUST is easy to navigate and offers useful features for managing patient information and communication. It helps improve efficiency and keeps daily tasks organized. Cons Some areas of the platform require time to learn, especially for new users. A few additional customization options would make the experience even better. Review Source KR Kyle R. Supply chain Machinery Used the software for: Less than 6 months ### "Trustworthy & transparent" June 1, 2026 5.0 Great overall experience. Trustworthy and really transparent, made it so even someone new can have a strong understanding. Pros It makes investing easy, it’s very trustworthy which is the most important aspect when it comes to financials! Cons There isn’t much feedback I’d give for what I didn’t like. As someone relatively novice in the space it made it super easy for me which is important. Review Source VR Verified Reviewer Owner Writing and Editing Used the software for: I used a free trial ### " The iTrust App" July 6, 2026 5.0 It is a highly efficient and clean interface, which helps manage day-to-day tasks without steep learning curves. Pros I think it keeps assets highly secure. The solution has solid built-in communication features that keep scheduling and messaging well organized. Cons Delayed fund distribution can be frustrating for someone looking to transact on the block immediately. Review Source JS Jason S. IT Specialist Computer Software Used the software for: I used a free trial ### "Great Value" June 1, 2026 5.0 Pros It is great value for the money! the user interface was intuitive and easy to follow, and the features were exactly what I was looking for. Cons There is not really anything I did not like about iTRUST. Well done all around and keep up the good work! Review Source GP Gianna P. Agent Real Estate Used the software for: Less than 6 months ### "Amazing Company" July 6, 2026 5.0 Great company offering excellent service. Programs are easy to understand and their customer service is wonderful. Pros The quality of their customer service. Was very helpful and patient with my questions and conveyed knowledge of crypto well enough to understand my peripheral questions. Cons At this point, I have not had any negative experiences. Everyone I have spoke. With has been very helpful. Review Source BS BRIAN S. Consultant Consumer Services Used the software for: I used a free trial ### "Seamless and Transparent Transition" June 1, 2026 5.0 Pros iTrust offers a seamless transition from multiple systems to a singular platform, painless and worth the cost. Cons What is there not to like? They even make the transition seamless with excellent and clear communication. Review Source Willi V. President Computer Software Used the software for: 6-12 months ### "We Put Our Trust in ITrust.io for our Optometry practice" June 4, 2025 5.0 This company takes its name seriously. We are happy to report that our experience was and continues to be excellent. You can trust them. Their staff is helpful and knowledgeable. Pros iTrust.io is a comprehensive solution that covers all the essential needs for our optometry practice. We especially appreciate the ease of increasing customer engagement and the positive effect on our profits. Cons Our only complaint is that we wish we had this solution a lot sooner. Doing all these things in a coordinated way, using our old manual method, was a mess. Now, everything is much easier to manage. Review Source Response from iTRUST September 4, 2025 Thank you for your support! iTRUST Cloud EHR was created specifically for optometry and ophthalmology practices that demand a better way to manage clinical, administrative, and retail operations. The system combines EHR, claims and billing automation, optical point of sale, insurance clearinghouse, inventory management, and analytics. Our AI-powered assistants—including AI receptionist, AI doctor assistant, and AI scribe—automate time-consuming tasks and help staff focus on patients. Practices can expand capabilities with 2-way texting, WhatsApp integration, VOIP phones, digital marketing, websites, and reputation management, all within a HIPAA-compliant environment. iTRUST helps practices reduce inefficiencies, scale faster, and improve both patient care and profitability. Designed for affordability, flexibility, and innovation, we provide the best solution for eye care professionals seeking to grow their practice without sacrificing compliance or reliability Learn more: www.itrust.io VR Verified Reviewer Operations Director Hospital & Health Care Used the software for: 6-12 months ### "Great Service" July 9, 2025 5.0 Overall it was a great experience. The software worked well and made my business more efficient. The customer support was great as well. Pros iTRUST has been very helpful to my business, making the process more efficient. The customer support was great. Cons The thing that I least like about iTRUST is the price point. I should not I do not think the price is unfair, but it is pricy for my business. Review Source Response from iTRUST September 4, 2025 We’re honored by your feedback! iTRUST Cloud EHR is an affordable, HIPAA-compliant, all-in-one software designed for optometrists, ophthalmologists, and optical stores. Our platform includes EHR, billing and claims automation, optical PoS, AI receptionist, AI doctor assistant, AI scribe, and inventory management. Add-ons like digital marketing, websites, reputation management, VOIP, insurance clearinghouse, 2-way texting, and WhatsApp integration give practices everything they need to run smoothly. Our mission is to ensure providers have a secure, reliable, and scalable system to improve patient care and grow revenue. Learn more: www.itrust.io VR Verified Reviewer Admin assist Health, Wellness and Fitness Used the software for: I used a free trial ### "Easy to Use and Packed With Features" December 2, 2025 5.0 Pros The thing I liked most about iTrust is how seamless it feels. The automation, the layout, the scheduling, the messaging — everything just works together without headaches. Cons Just that I had to poke around a bit to learn all the features. It’s like walking into a super-organized closet — great once you know where everything is, but you need a second to orient yourself Review Source Response from iTRUST December 8, 2025 Thank you for taking time to share this. The positive experience reflects exactly why thousands of providers trust iTRUST Eye-Care Software (https://www.itrust.io ) to run their entire practice. The platform combines easy navigation, secure cloud hosting, automated billing, smart clinical tools, and a clean optical workflow designed specifically for high-volume practices. We're proud to provide a system that reduces administrative friction and delivers true optometry and ophthalmology workflow efficiency. VR Verified Reviewer Customer support specialist Renewables & Environment Used the software for: I used a free trial ### "Simple to Learn, Powerful to Use" May 4, 2026 5.0 I’ve had a great experience with iTrust overall. The platform is user-friendly, with a clean layout that makes it easy to navigate and find what you need. There Communication with patients has been smooth and reliable, which really helps keep everything organized. The features are well-designed and practical, supporting day to day tasks without feeling overly complicated. I also appreciate the level of security—it’s clear that protecting sensitive information is a priority. Considering everything it offers, I believe it provides strong value for the cost. Overall, iTrust is a dependable and well-rounded platform that I would recommend to others. Pros User-friendly, easy to navigate, good communication and they make security a priority. Overall dependable and powerful tool at your fingertips. Cons A bit of a learning curve at first, but it’s quick to pick up and becomes very efficient once you’re familiar with it. Review Source VR Verified Reviewer HR Generalist Human Resources Used the software for: Less than 6 months ### "Smart, Smooth, and Efficient" December 1, 2025 5.0 Overall, my experience with iTRUST has been very positive. The system is powerful yet intuitive, offering strong security, excellent workflow automation, and seamless practice management tools that significantly improve efficiency across every part of an eye-care practice. Pros I loved how iTRUST combines a clean, user-friendly interface with powerful AI-driven features that streamline everything from scheduling to clinical documentation. It offers excellent value for money, with secure, HIPAA-compliant systems and seamless multi-location management that truly enhances practice efficiency. Cons The platform’s rich feature set can create a bit of a learning curve for new users, especially when customizing advanced tools. Additionally, occasional minor bugs and delays in payment processing can slow things down, though they are typically resolved quickly. Review Source JW Joe W. Owner Writing and Editing Used the software for: I used a free trial ### "Great and User Friendly" September 3, 2025 5.0 Overall, my experience with iTRUST was positive. The platform felt secure and dependable, with clear communication and strong support throughout. While there were some minor usability challenges, the system effectively delivered on its core promise of managing sensitive healthcare information, giving me confidence in its ability to protect patient data and streamline medical trust management. Pros I appreciated iTRUST’s clear communication, professionalism, and user-friendly platform. They made the process feel secure and straightforward from start to finish. Cons The platform could be clunky at times and not always easy to navigate, which made using it a bit frustrating. Review Source Response from iTRUST September 4, 2025 Thank you so much for your feedback! At iTRUST Optical and Ophthalmology Cloud EHR, we’re proud to provide an all-in-one eye care software solution that includes optometry EHR, ophthalmology EHR, optical point of sale, inventory management, claims and billing automation, AI receptionist, AI doctor assistant, and AI scribe tools. Our goal is to deliver a HIPAA-secure, reliable, and affordable platform designed to help eye care practices increase efficiency, streamline workflows, boost patient satisfaction, and grow revenue. For more information about our features, pricing, and global availability, you can visit us directly here: www.itrust.io Judith M. CEO Arts and Crafts Used the software for: Less than 6 months ### "Reliable and time saving" April 6, 2026 5.0 Life saver and reliable for not only the clients bit also the providers since it serves all the parties Pros It saves both time and money and i love that it's an all in one AI software for all optical services Cons Limited only for the united states users for now. Looking forward for it to expand to other countries Switched from [MaximEyes](https://www.capterra.com/p/79135/MaximEyes/) iTRUST is more Convenient to me and reliable Review Source AP Amee P. Administrator Secretary Health, Wellness and Fitness Used the software for: Less than 6 months ### "Highly Recommend!" June 2, 2025 5.0 It was so smooth and easy. If I needed assistance, customer service was there to help me quickly and were so kind. Pros It's easy to use! The software is simple to understand and it has all the functions needed in order to operate smoothly. The partnerships are a plus making the functions even better. Cons There actually are no cons to using this. It's simple, pricing is amazing, and customer service is top notch. Review Source Response from iTRUST September 4, 2025 Thank you for your review! At iTRUST Cloud EHR, we’re committed to giving optometrists, ophthalmologists, and optical retailers a single, reliable platform to run their practices. Our solution includes electronic health records, billing and claims automation, insurance clearinghouse, optical PoS, inventory management, and advanced reporting dashboards. We enhance efficiency with AI receptionist for phone management, AI doctor assistant for exam support, and AI scribe for automated documentation. Practices can expand even further with HIPAA-secure communication tools, 2-way texting, WhatsApp integration, VOIP phone systems, websites, reputation management, and marketing automation. By uniting clinical, retail, and communication tools, iTRUST empowers practices to boost revenue, reduce overhead, and improve patient satisfaction. Our focus on affordability, scalability, and support ensures that practices of all sizes thrive with iTRUST. Explore more: www.itrust.io VR Verified Reviewer NA Mechanical or Industrial Engineering Used the software for: I used a free trial ### "Easy-to-Use All-in-One Optometry Platform" April 6, 2026 5.0 Pros What stood out most was how easy the platform was to navigate while still covering a lot of needs in one place. Scheduling, charting, and billing are all very organized and the customer support is very helpful. Cons Pricing feels high or not fully clear at the beginning. Lots of medical practices advertise certain prices, but then limit the amount of options including the treatment/tests for larger packages. Review Source VR Verified Reviewer Retail Sales Associates Medical Practice Used the software for: Less than 6 months ### "Exceptional Service and Reliable Platform!" December 17, 2024 5.0 Overall, my experience with iTrust has been overwhelmingly positive. The platform is intuitive, secure, and designed to make processes smooth and stress-free. Pros The experience has been seamless and user-friendly since I started using their platform. The interface is intuitive, making it incredibly easy to navigate and manage everything I need. Cons There are no cons, I have had a perfect experience thus far. Review Source Response from iTRUST September 4, 2025 Thank you for your feedback! At iTRUST Optical & Ophthalmology Cloud EHR, we provide practices with a comprehensive, HIPAA-compliant, cloud-based solution that unites electronic health records, billing and claims automation, insurance clearinghouse, optical point of sale, inventory management, and reporting dashboards. Our AI-powered modules—including AI receptionist to manage calls, AI doctor assistant to support exams, and AI scribe for faster documentation—improve efficiency and reduce workload. Additional services such as 2-way texting, WhatsApp integration, VOIP phones, websites, reputation management, and marketing automation help practices engage patients, expand their reach, and grow revenue. Built to be affordable, reliable, and innovative, iTRUST is trusted worldwide by optometrists and ophthalmologists who want a smarter way to manage their practices and deliver exceptional care. Learn more: www.itrust.io MAYM Mir Ahmad Yasar M. Manager Medical Practice Used the software for: Less than 6 months ### "All-in-One EHR That Just Works Smoothly" June 4, 2025 5.0 Pros I really liked how easy it was to use and how everything is in one place, from patient records to billing and even inventory. The fact that it’s cloud-based made it super convenient to access from anywhere. Cons The price feels a bit higher compared to some other options, especially for smaller clinics, but to be honest, the features make it worth it. Review Source Response from iTRUST December 8, 2025 We appreciate the insight and are glad the experience matched what practices expect from a modern EHR. iTRUST Cloud EHR (https://www.itrust.io ) was built to offer seamless usability, strong data protection, and consolidated workflows that bring together scheduling, charting, billing, claims, optical inventory, and patient communication. By simplifying repetitive tasks and improving workflow continuity, iTRUST helps practices focus more on patient care and less on administrative overhead. We remain committed to consistent enhancements that support long-term efficiency and operational stability across all practice sizes. Kathrine K. Planning Tech Government Administration Used the software for: I used a free trial ### "Great Software!" January 27, 2025 5.0 Pros iTRUST is super user-friendly and there are many comprehensive features included in the pricing. Cons The pricing is a little bit expensive per month. Review Source Response from iTRUST March 29, 2025 We truly appreciate the 5-star review—thank you! At iTRUST, we understand that when it comes to optometry, EHR software needs to be fast, flexible, and intuitive. That’s why we’ve invested so much into building a system that works for everyone in your practice—from the front desk to the exam lane. Hearing that our platform is making your day-to-day easier is incredibly rewarding. We’re constantly refining our features—whether it’s cloud-based access, billing automation, or real-time reporting—to keep you ahead of the curve. If you haven’t yet explored all that https://www.itrust.io has to offer, we’d love for you to take a deeper dive. We’re proud of the value we deliver and grateful that you’re seeing it in action. Thank you for choosing iTRUST—we’re here whenever you need us! Charbel A. Administrative Accounting Used the software for: Less than 6 months ### "Very nice Experience " December 17, 2024 5.0 The overall experience was good, nothing to worry about Pros Simple to use, Very nice product, i was impressed Cons Nothing I can say bad about iTrust, the overall experience was good without any issue Review Source Response from iTRUST March 29, 2025 Thank you so much for your generous 5-star review! We’re honored to be the EHR software of choice for your optometry practice. It’s our mission at iTRUST to take the stress and clutter out of managing your clinic—and replace it with clarity, control, and powerful features that actually make your job easier. We designed https://www.itrust.io to be the most complete and intuitive cloud-based platform in the industry, covering everything from scheduling and billing to inventory and reporting. And it’s your feedback that continues to guide every update and improvement we roll out. Thanks for putting your trust in iTRUST. We’re proud to be part of your success! VR Verified Reviewer Verified Reviewer Information Technology and Services Used the software for: Less than 6 months ### "Highly Recommend" September 10, 2024 5.0 Features help improve efficiency and reduce workload. Pros iTrust is super user-friendly and easy to use. The value for money beats all of the other EHR's by far. Not only that, but the customer service is top notch and made our transition to iTrust super seamless. Cons I can't think of one bad thing, super worth it! Review Source Response from iTRUST March 29, 2025 We’re so grateful for your amazing 5-star review! It means the world to us to know that iTRUST Optometry EHR software is serving your practice well. From faster check-ins to integrated optical sales and billing, our software is designed to handle every part of the patient journey. We know your time is valuable, and that’s why we aim to automate the small things so you can focus on what matters most—care. Check out https://www.itrust.io for even more features and updates. Thanks again for putting your confidence in iTRUST—we’ll keep working hard to earn it every day. Julie K. Owner Transportation/Trucking/Railroad Used the software for: I used a free trial ### "I trust in iTRUST, they are a great company and would recommend them! " September 10, 2024 5.0 Very easy going and not stressful, you don’t have to worry about stuff like other sites Pros So far I’ve had it for a bit and they are very transparent, so I love that! Cons Nothing to dislike so far, they are doing a great job Review Source Response from iTRUST March 29, 2025 We’re beyond grateful for your 5-star review! Supporting optometry practices with reliable, easy-to-use EHR software is why iTRUST exists, and your satisfaction means everything to us. It’s great to hear our platform is helping streamline your workflow. Whether it’s cloud charting, point-of-sale tools, or automated billing, our goal is to make your daily operations faster, more accurate, and completely stress-free. Explore more tools and integrations anytime at https://www.itrust.io. We’re here to support your growth at every step. Thank you again for choosing iTRUST! 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