--- title: "iTRUST Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is iTRUST the right Payroll solution for you? Explore 151 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/181958/iTRUST/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-12" --- iTRUST 5 (151) [View alternatives](https://www.capterra.com/p/181958/iTRUST/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 12th, 2026 # Reviews of iTRUST Ease of use 5.0 Customer Service 5.0 ## Pros and Cons in Reviews Amanda G HR GeneralistHuman Resources, Self-employedUsed the software for: Less than 6 months. “The system is powerful yet intuitive, offering strong security, excellent workflow automation, and seamless practice management tools that significantly improve efficiency across every part of an eye-care practice.“ December 1, 2025 Robin B OwnerWriting and Editing, Self-employedUsed the software for: I used a free trial. “Delayed fund distribution can be frustrating for someone looking to transact on the block immediately.“ July 6, 2026 DK David K Owner OperatorResearch, 2 - 10 employeesUsed the software for: I used a free trial. “I like the work flow and auto-coding features to equip the employee with many tools that they would need for their patient.“ June 2, 2026 Kegan O Operations ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “some advanced features take time to learn, and the initial setup can feel a bit overwhelming.“ April 6, 2026 Amanda G HR GeneralistHuman Resources, Self-employedUsed the software for: Less than 6 months. “I loved how iTRUST combines a clean, user-friendly interface with powerful AI-driven features that streamline everything from scheduling to clinical documentation.“ December 1, 2025 Kayla C AdminAccounting, 11 - 50 employeesUsed the software for: Less than 6 months. “The initial learning curve can be a bit steep, especially for new users.“ May 4, 2026 Kayla C AdminAccounting, 11 - 50 employeesUsed the software for: Less than 6 months. “Once familiar with the system, navigation becomes fairly intuitive, and the interface supports day-to-day tasks without unnecessary complexity.“ May 4, 2026 Wendy H OwnerConsumer Goods, Self-employedUsed the software for: I used a free trial. “There were moments where the process felt a bit slow or repetitive.“ April 6, 2026 ## Showing most helpful reviews Showing 1-25 of 151 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nikko R. BookKeeper Accounting Used the software for: Less than 6 months ### "in iTrust we Trust" July 9, 2025 5.0 I made some calls to other companies to check around. Transfer fees, trading fees, what kind of customer service I should expect, etc. And there was at least one other company that had my decision teetering. But then they didn’t call me back. So I went with iTrust. In the beginning, there was quite a hassle, though, not with iTrust. It was another company that had a decent amount of a rollover of a Traditional IRA of mine. The hassle was that they would not release the funds. For weeks, they kept declaring that they didn’t receive the faxes or the emails requesting the transfer to iTrust. I became rather irritated with the individual at iTrust that, I felt, was not putting in a great deal of effort to help me get those funds moved. Then \[sensitive content hidden\] stepped in. It took a few calls, three-way calls, but in the end, about a week or so later, the funds were transferred. By the way, if you have any funds at Inspira and plan have a future intention on moving those funds, be prepared. It won’t be easy. But thanks to \[sensitive content hidden\], those fund were transferred. After that, everything was extremely easy. The only downside that I’m not thrilled with is that the spot price and buy price are a little different. But after some research and experience with other platforms, that is normal. So far, my experience with iTrust is great and I expect to have a good future with them. Thank you \[sensitive content hidden\] for your help and I hope my decision in going with you will have been the best one I made. Pros Well, I did some research, and if you’ve done yours, you’ll come to find that iTrust easily has the best of them all. Cons The hassle was that they would not release the funds. For weeks, they kept declaring that they didn’t receive the faxes or the emails requesting the transfer to iTrust. I became rather irritated with the individual at iTrust that, I felt, was not putting in a great deal of effort to help me get those funds moved. Review Source Response from iTRUST December 8, 2025 We appreciate the positive experience shared here. The team at iTRUST Eye-Care Software (https://www.itrust.io ) focuses on optimizing workflows for both optometry and ophthalmology, offering a unified EHR with advanced scheduling, AI-assisted documentation, imaging integrations, optical sales tools, and HIPAA-secure cloud hosting. Knowing the platform delivered a seamless, easy-to-learn interface reinforces our commitment to building the most provider-friendly cloud EHR for eye-care professionals. Elizabeth M. Systems Administrator Medical Practice Used the software for: 6-12 months ### "A Smooth Transition to a Unified, Modern Practice" December 1, 2025 5.0 Pros iTRUST is an easy-to-use, comprehensive, and unified solution. Switching from paper to digital patient records couldn’t have been easier. The platform’s AI features keep my practice up to date with modern technology standards, making everyday tasks smoother and more efficient. Cons There can be a small learning curve, especially if you have a large team to train. However, the platform is intuitive, and once staff become familiar with it, it’s easy to use. Review Source Response from iTRUST December 8, 2025 We appreciate this review and are glad to hear the platform delivered a smooth experience. iTRUST EHR (https://www.itrust.io ) is engineered for practices that want a modern, cloud-based optometry and ophthalmology EHR system with powerful practice management, charting, inventory tracking, patient scheduling, optical POS, and HIPAA-grade data security. Our team focuses heavily on eliminating outdated workflows and providing software that works instantly without the usual learning curve. Thank you for recommending our all-in-one eye-care technology platform. VR Verified Reviewer Admin Accounting Used the software for: Less than 6 months ### "Reliable and Secure Platform with a Manageable Learning Curve" May 4, 2026 5.0 Overall Experience: Overall, my experience with iTRUST has been positive. While it takes some time to fully learn the system, it delivers strong value for the features and security it provides. The platform supports effective communication and offers the tools needed to manage tasks efficiently. With a few improvements to usability and onboarding, it could be even more user-friendly, but it remains a reliable and worthwhile solution. Pros Pros: What stood out most about iTRUST was its strong focus on security and the breadth of features available. The platform offers a solid range of tools that support efficient workflows and clear patient communication. Once familiar with the system, navigation becomes fairly intuitive, and the interface supports day-to-day tasks without unnecessary complexity. Cons Cons: The initial learning curve can be a bit steep, especially for new users. Some areas of the user interface could be more streamlined, as certain features take extra steps to access. A more guided onboarding experience or simplified navigation would make it easier to get up to speed. Review Source TJ Travis J. Systems Analyst Automotive Used the software for: Less than 6 months ### "I trust ITrust!!!!" July 6, 2026 5.0 I love the simple clean interface and onboarding is amazing. Once again customer support is amazing! The agents are patient and clear with communication during the onboard process. The learning curve is simple and really you can tell this company has a value for money. Pros Customer support is world class! The agents are patient and clear during the onboarding process. The performance and speed on executions (24/7) are unmatched. Crypto transactions are transparent with no hidden fees! Cons My only gripe is that it's only for crypto and metals but I wouldn't consider it con. The other features more than make up for this. Review Source Jennifer M. Admin Accounting Used the software for: Less than 6 months ### "Rogers Review" April 6, 2026 5.0 Overall, I had a good experience with iTRUST—it was easy to use and made managing investments simple. Pros I liked how easy iTRUST was to use. The platform is pretty straightforward, so it didn’t take long to figure things out or keep track of my investments. Everything felt simple and organized, which made the whole experience smooth. Cons There wasn’t anything major I didn’t like, but I did feel like the fees could be a bit clearer, and it would be nice to have a few more investment options. It also took a little time to get familiar with everything at first. Review Source Anthony S. Editor Marketing and Advertising Used the software for: Less than 6 months ### "Simple, Smooth, and Easy to Use" May 4, 2026 5.0 Overall, my experience with iTRUST was positive. The platform was simple to navigate, instructions were clear, and I was able to complete everything efficiently without confusion. Pros I liked how straightforward and easy the process was. The platform felt user-friendly, and everything was clearly explained, which made completing the tasks quick and stress-free. Cons The experience was generally smooth, but it felt a bit too brief. Adding more detailed interaction or feedback after completing tasks would make it more engaging. Review Source Gavin G. Administrator Consumer Services Used the software for: I used a free trial ### "Simple, Reliable, and Efficient Platform" April 6, 2026 5.0 iTRUST helps streamline account management and simplifies processes that would otherwise take more time and effort. It reduces confusion by keeping everything organized in one place, which improves efficiency and saves time. This allows me to focus more on important tasks instead of dealing with complicated systems or manual work. Pros iTRUST is very easy to use and makes it simple to manage accounts and complete tasks without confusion. The interface is clean and intuitive, which saves time and reduces errors. I also like how reliable it is—everything is organized in one place, and the overall experience feels efficient and user-friendly. Cons At this time, I haven’t experienced any significant downsides. The platform has been reliable, easy to use, and meets my needs effectively. Overall, it has provided a smooth and positive experience without any major issues. Review Source Jessica E. Behavioral Health Hospital & Health Care Used the software for: Less than 6 months ### "Excellent newcomer integrates tools well" December 1, 2025 5.0 The initial process of IT migration was the most intense aspect of setting up the system but was still very straightforward. The IT team made sure we were on the same page and ready to use the system by the time it was set up. Pros HIPAA compliance guarantees immediately drew my attention to this system. The price is extremely hard to beat, and the system offers unified integration that is easy to use in a professional context. Cons As a relatively new product, I feel like I have fewer guarantees with iTRUST. Vendor relationships are not just about products, they are about trust. Review Source Christopher O. Paralegal Legal Services Used the software for: I used a free trial ### "Very Efficient Platform " May 4, 2026 5.0 Really great User Interface. Amazing features to explore. Simple to use navigation. This is a home run hit. Pros Exceptional value for money spent. I trust the security of my information and experience. Very pleased. Cons That this platform was not created sooner. I do not have many issues with this product. Overall great experience. Review Source Ashlee H. Software Development Biotechnology Used the software for: Less than 6 months ### "iTRUST This Product" April 6, 2026 5.0 iTRUST was easy to use, has a wonderful price point, and gets the job done. It was a seamless integration. Pros I like how iTRUST has an easy-to-read platform. The interface was clean and beginner friendly. I love the documentation section as well. The security was there and the value is great for the money. Cons I think there could be a few more features. I am unsure what these features could be, but I am trusting that the team is always working hard to improve any bugs. Review Source VR Verified Reviewer Educator Education Management Used the software for: 1-2 years ### "Exceptional iTRUST services! Excatly what i missed!" October 2, 2023 5.0 My overall experience with iTRUST has been exceptional. It consistently delivers top-notch services and features, earning a very good rating from me. Pros What I appreciate most about iTRUST is its user-friendly interface and seamless integration with my healthcare needs, making managing my medical information and appointments effortless. Cons One aspect I find less appealing about iTRUST is its limited availability in certain regions, which can be inconvenient for potential users outside those areas. Switched from [Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/) I made the switch from Compulink to iTRUST for my medical needs because iTRUST offers a more user-friendly interface, seamless appointment scheduling, and robust data security. It's a superior choice for my healthcare management. Review Source Response from iTRUST October 25, 2023 Your 5-star review of iTRUST EHR's optometry capabilities is music to our ears! We're thrilled that our system meets your expectations, and we're excited to continue exceeding them in the future. Chejai O. Patient Advocate Information Technology and Services Used the software for: 6-12 months ### "Most trustyworthy and easy to use" November 8, 2023 5.0 professional and efficient will reccomend. Pros Itrust serves in exact ways they advertise with a reliable database that is user-friendly and safe. Cons I currently have not run into any problems with I trust in the time that I've been using it. Review Source Response from iTRUST December 8, 2025 Thank you for this feedback. At iTRUST Eye-Care Software (https://www.itrust.io ), we’ve built a next-generation cloud EHR designed to simplify daily operations for optometry and ophthalmology practices by combining charting, patient flow, optical inventory, automated billing, and secure data handling into one intuitive interface. Practices rely on iTRUST for its speed, stability, and ability to reduce administrative friction while maintaining clinical accuracy. We remain committed to adding stronger automations, enhanced diagnostic integrations, and workflow refinements that improve efficiency across the full patient journey. Your experience reflects the level of quality and reliability we strive to deliver. CH Christopher H. Software Engineer Computer Software Used the software for: I used a free trial ### "Smooth and User Friendly Experience" April 6, 2026 5.0 My overall experience with iTRUST has been positive. The app is user-friendly and runs smoothly, making it easy to navigate and complete tasks efficiently. While a few features could be more intuitive, the overall design and functionality make it a reliable and practical tool for everyday use. Pros What stood out most about iTRUST is how simple and easy it is to use. The interface feels clean and well-organized, so it doesn’t take long to understand where everything is. I also liked how smoothly the app runs without lag or confusion. Overall, it gives a reliable and user-friendly experience, which makes it comfortable to use regularly. Cons One thing I liked least about iTRUST is that some features could be more intuitive or easier to find. At times, it feels a bit confusing navigating certain sections, and a few options could benefit from clearer labels or guidance. Improving this would make the overall experience even smoother. Review Source SZ Sam Z. Reception Consumer Goods Used the software for: I used a free trial ### "Worth it for a small business" June 1, 2026 5.0 It's been very positive and well worth the money. For smaller practices it's nice to have the software do the work. Pros There's peace of mind in knowing that something as serious as medical records and appointments is easy to use and reliable. Cons Overall my experience has been satisfactory, but there was a few refresh glitches that could have been on my network's end. Review Source MC Megan C. Director of Administration Executive Office Used the software for: Less than 6 months ### "Highly recommend using iTrust!" June 1, 2026 5.0 Overall it was fantastic using iTrust... fast performance and speed, and good value for my money. Highly recommend! Pros I most enjoyed their user-friendly interface and features. I thought they were easy to follow and navigate. Cons Nothing in particular, I enjoyed it all! There was nothing that came to mind that needed to be changed or adjusted. Review Source JW Joe W. Owner Writing and Editing Used the software for: I used a free trial ### "Great and User Friendly" September 3, 2025 5.0 Overall, my experience with iTRUST was positive. The platform felt secure and dependable, with clear communication and strong support throughout. While there were some minor usability challenges, the system effectively delivered on its core promise of managing sensitive healthcare information, giving me confidence in its ability to protect patient data and streamline medical trust management. Pros I appreciated iTRUST’s clear communication, professionalism, and user-friendly platform. They made the process feel secure and straightforward from start to finish. Cons The platform could be clunky at times and not always easy to navigate, which made using it a bit frustrating. Review Source Response from iTRUST September 4, 2025 Thank you so much for your feedback! At iTRUST Optical and Ophthalmology Cloud EHR, we’re proud to provide an all-in-one eye care software solution that includes optometry EHR, ophthalmology EHR, optical point of sale, inventory management, claims and billing automation, AI receptionist, AI doctor assistant, and AI scribe tools. Our goal is to deliver a HIPAA-secure, reliable, and affordable platform designed to help eye care practices increase efficiency, streamline workflows, boost patient satisfaction, and grow revenue. For more information about our features, pricing, and global availability, you can visit us directly here: www.itrust.io Judith M. CEO Arts and Crafts Used the software for: Less than 6 months ### "Reliable and time saving" April 6, 2026 5.0 Life saver and reliable for not only the clients bit also the providers since it serves all the parties Pros It saves both time and money and i love that it's an all in one AI software for all optical services Cons Limited only for the united states users for now. Looking forward for it to expand to other countries Switched from [MaximEyes](https://www.capterra.com/p/79135/MaximEyes/) iTRUST is more Convenient to me and reliable Review Source VR Verified Reviewer consultant Accounting Used the software for: Less than 6 months ### "Best software for its purpose" April 29, 2025 5.0 Great! Customer service is readily available to help when needed too. Pros It was very easy to use the software. I would recommend it to any of my peers in the same business. Cons Nothing to dislike. I just am amazed how much more efficient I am running my business. Review Source Response from iTRUST September 4, 2025 Thank you for your valuable feedback! iTRUST Optical and Ophthalmology Cloud EHR combines practice management, EHR, billing and claims automation, inventory control, and optical retail management into one secure and reliable platform. We also provide AI-driven tools like AI receptionist to manage calls, AI doctor assistant to help with exams, and AI scribe to automate charting. Our add-on services include websites, marketing campaigns, reputation management, digital scheduling, HIPAA-secure hosting, VOIP, and insurance clearinghouse. This ensures practices improve patient engagement, efficiency, and revenue growth without the burden of outdated systems. Learn more at: www.itrust.io VR Verified Reviewer NA Mechanical or Industrial Engineering Used the software for: I used a free trial ### "Easy-to-Use All-in-One Optometry Platform" April 6, 2026 5.0 Pros What stood out most was how easy the platform was to navigate while still covering a lot of needs in one place. Scheduling, charting, and billing are all very organized and the customer support is very helpful. Cons Pricing feels high or not fully clear at the beginning. Lots of medical practices advertise certain prices, but then limit the amount of options including the treatment/tests for larger packages. Review Source VR Verified Reviewer Owner Consumer Goods Used the software for: I used a free trial ### "Highly Recommended" April 6, 2026 5.0 Pros The overall experience was fairly straightforward and easy to navigate. Things generally worked as expected without too much confusion and it felt relatively efficient compared to similar platforms. Cons Some parts could be clearer or more intuitive. There were moments where the process felt a bit slow or repetitive. A few areas could benefit from improvements in usability or transparency. Review Source MAYM Mir Ahmad Yasar M. Manager Medical Practice Used the software for: Less than 6 months ### "All-in-One EHR That Just Works Smoothly" June 4, 2025 5.0 Pros I really liked how easy it was to use and how everything is in one place, from patient records to billing and even inventory. The fact that it’s cloud-based made it super convenient to access from anywhere. Cons The price feels a bit higher compared to some other options, especially for smaller clinics, but to be honest, the features make it worth it. Review Source Response from iTRUST December 8, 2025 We appreciate the insight and are glad the experience matched what practices expect from a modern EHR. iTRUST Cloud EHR (https://www.itrust.io ) was built to offer seamless usability, strong data protection, and consolidated workflows that bring together scheduling, charting, billing, claims, optical inventory, and patient communication. By simplifying repetitive tasks and improving workflow continuity, iTRUST helps practices focus more on patient care and less on administrative overhead. We remain committed to consistent enhancements that support long-term efficiency and operational stability across all practice sizes. VR Verified Reviewer Freelancer Research Used the software for: I used a free trial ### "Great Experience" March 5, 2025 5.0 Overall, iTrust is reliable and easy to use. The software's interface is straightforward and has a solid functionality. The experience was hassle-free. Pros What I liked most was that it offered a wide selection of features and different software usages. Cons So far, I have not run into any problems. Review Source Response from iTRUST March 29, 2025 Thank you for taking the time to leave such a generous 5-star review! We're honored to be your choice in optometry EHR software and so glad you're seeing the value in everything we’ve built at https://www.itrust.io. Our team is passionate about simplifying the lives of optometrists through innovative, intuitive technology that actually works the way you do. We know how frustrating outdated or clunky EHR systems can be—and that’s exactly what we set out to fix. From powerful point-of-sale features to seamless insurance billing, our goal is to support the full scope of your practice. Every enhancement we roll out is based on real feedback from doctors like you, and your review helps us grow and improve even more. Thanks again for your trust and support. We look forward to continuing to serve you with the best in optometry software. VR Verified Reviewer Retail Sales Associates Medical Practice Used the software for: Less than 6 months ### "Exceptional Service and Reliable Platform!" December 17, 2024 5.0 Overall, my experience with iTrust has been overwhelmingly positive. The platform is intuitive, secure, and designed to make processes smooth and stress-free. Pros The experience has been seamless and user-friendly since I started using their platform. The interface is intuitive, making it incredibly easy to navigate and manage everything I need. Cons There are no cons, I have had a perfect experience thus far. Review Source Response from iTRUST September 4, 2025 Thank you for your feedback! At iTRUST Optical & Ophthalmology Cloud EHR, we provide practices with a comprehensive, HIPAA-compliant, cloud-based solution that unites electronic health records, billing and claims automation, insurance clearinghouse, optical point of sale, inventory management, and reporting dashboards. Our AI-powered modules—including AI receptionist to manage calls, AI doctor assistant to support exams, and AI scribe for faster documentation—improve efficiency and reduce workload. Additional services such as 2-way texting, WhatsApp integration, VOIP phones, websites, reputation management, and marketing automation help practices engage patients, expand their reach, and grow revenue. Built to be affordable, reliable, and innovative, iTRUST is trusted worldwide by optometrists and ophthalmologists who want a smarter way to manage their practices and deliver exceptional care. Learn more: www.itrust.io Kathrine K. Planning Tech Government Administration Used the software for: I used a free trial ### "Great Software!" January 27, 2025 5.0 Pros iTRUST is super user-friendly and there are many comprehensive features included in the pricing. Cons The pricing is a little bit expensive per month. Review Source Response from iTRUST March 29, 2025 We truly appreciate the 5-star review—thank you! At iTRUST, we understand that when it comes to optometry, EHR software needs to be fast, flexible, and intuitive. That’s why we’ve invested so much into building a system that works for everyone in your practice—from the front desk to the exam lane. Hearing that our platform is making your day-to-day easier is incredibly rewarding. We’re constantly refining our features—whether it’s cloud-based access, billing automation, or real-time reporting—to keep you ahead of the curve. If you haven’t yet explored all that https://www.itrust.io has to offer, we’d love for you to take a deeper dive. We’re proud of the value we deliver and grateful that you’re seeing it in action. Thank you for choosing iTRUST—we’re here whenever you need us! Charbel A. Administrative Accounting Used the software for: Less than 6 months ### "Very nice Experience " December 17, 2024 5.0 The overall experience was good, nothing to worry about Pros Simple to use, Very nice product, i was impressed Cons Nothing I can say bad about iTrust, the overall experience was good without any issue Review Source Response from iTRUST March 29, 2025 Thank you so much for your generous 5-star review! We’re honored to be the EHR software of choice for your optometry practice. It’s our mission at iTRUST to take the stress and clutter out of managing your clinic—and replace it with clarity, control, and powerful features that actually make your job easier. We designed https://www.itrust.io to be the most complete and intuitive cloud-based platform in the industry, covering everything from scheduling and billing to inventory and reporting. And it’s your feedback that continues to guide every update and improvement we roll out. Thanks for putting your trust in iTRUST. We’re proud to be part of your success! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.