# Page 4 | iTRUST Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is iTRUST the right Optometry solution for you? Explore 119 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181958/iTRUST/reviews --- iTRUST 5 (119) [View alternatives](https://www.capterra.com/p/181958/iTRUST/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of iTRUST ## Showing most helpful reviews Showing 76-100 of 119 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ellen M. Senior Manager Market Research Used the software for: Less than 6 months ### "Improved organization and communication" October 2, 2023 5.0 Outstanding. The overall support is great and integration was seamless. Pros Efficient and relatively easy to use. The patient appointment book has really improved our organization and we now have much better patient communication. The automated texts and emails are such a helpful tool. Cons No real cons from my perspective. Looking forward to using the VoIP phone system once the feature is available. Reason for choosing iTRUST After taking advantage of the free trial, it was clear that these were the tools we needed to update and optimize our operating systems. Review Source Response from iTRUST October 25, 2023 Thank you for your enthusiastic 5-star endorsement of iTRUST EHR in the field of optometry! Your trust and satisfaction mean the world to us, and we remain dedicated to delivering excellence. Maryann A. Compensation Analyst Human Resources Used the software for: I used a free trial ### "ITrust Review" December 1, 2022 5.0 Pros I like how simple the format is. I also love that there is not a monthly fee. Cons I like all the features of this software. Review Source Response from iTRUST December 8, 2025 Thank you for describing your experience. iTRUST Cloud EHR (https://www.itrust.io ) brings together advanced charting tools, intuitive navigation, optical inventory tracking, automated billing, insurance claim handling, and HIPAA-secure cloud storage into one unified ecosystem. Practices choose iTRUST because it eliminates complexity and reduces reliance on outdated or multi-system setups. The platform is continually optimized to support high-volume environments, improve staff productivity, and maintain long-term operational stability. We appreciate the recognition of our commitment to usability, security, and workflow refinement. CN CHELSEA N. Optometry Office Administrator Medical Practice Used the software for: 1-2 years ### "Best EHR for the price!!" February 13, 2019 5.0 All in one product to manage my EHR, inventory/sales, and patient communication. Plus its incredibly affordable! Pros All inclusive system for an incredibly low cost. Includes 2-way texting & E-Rx. No contracts or update fees! Cons Wish it was available years ago! Wasted thousands on old systems that did one tenth of the functions of this system! Review Source Response from iTRUST March 29, 2025 Thank you for your kind 5-star review! We love hearing how iTRUST Optometry EHR software is working for your team. From the beginning, our vision was simple: provide modern, affordable, and intuitive technology for optometry practices of all sizes. With features like two-way texting, real-time reporting, and paperless workflow, we’re proud to offer more than just an EHR—we’re providing a complete business management solution. We hope you’ll continue to explore all the powerful tools available at https://www.itrust.io. Thank you again for the trust and feedback—it motivates us to keep delivering excellence. Oluwatobiloba A. Brewing Manager Food & Beverages Used the software for: Less than 6 months ### "Professional and reliable " February 2, 2023 5.0 Pros iTrust is a reliable and professional cold storage place for crypto and assets.Your crypto is safe with them. This I can guarantee you. Cons It's not an exchange platform.I really wish I could exchange my assets for crypto. Review Source Response from iTRUST September 4, 2025 We truly appreciate your feedback! At iTRUST Cloud EHR, we focus on delivering an all-in-one eye care software solution that is secure, reliable, and affordable. Our system brings together optometry EHR, ophthalmology EHR, claims automation, billing, inventory management, optical point of sale, and reporting dashboards into a single platform. Practices benefit from powerful AI modules like AI receptionist to automate patient calls, AI scribe to streamline charting, and AI doctor assistant to enhance exam documentation. With HIPAA-secure communication tools, 2-way texting, WhatsApp, VOIP phone systems, digital marketing, reputation management, and websites, providers can increase efficiency, compliance, and patient satisfaction while reducing overhead. Designed to be scalable for solo offices or enterprise groups, iTRUST ensures practices thrive in today’s competitive eye care environment. Visit us: www.itrust.io VR Verified Reviewer Music Producer Music Used the software for: 6-12 months ### "I love iTrust" February 1, 2023 5.0 Amazing it couldn't have gone better! Pros iTrust is great, their ability to sign in, support the user and overall just amazing. Cons I didn't have any negatives iTrust has met all my expectations. Review Source Response from iTRUST March 29, 2025 Thank you for the awesome feedback! It’s wonderful to hear that iTRUST is delivering what your practice needs. We designed this EHR software for optometrists who were tired of outdated systems and wanted something smarter, faster, and more flexible. Every feature on https://www.itrust.io is rooted in one goal: help you operate with clarity and confidence. We’re thrilled you’re experiencing those benefits and grateful for your continued support. Thanks again for the 5 stars—we’ll keep working to be worthy of every one. Jarrett K. Manager Program Development Used the software for: I used a free trial ### " Test Use for Optometry R&D" September 5, 2023 5.0 Pros Comprehensive user support, including YouTube self-help videos. Cons None experienced, the version available seemed flawless. Review Source Response from iTRUST March 29, 2025 Thank you for the wonderful 5-star review! We're so glad iTRUST Optometry EHR software has brought value and efficiency to your practice. Hearing that you’re satisfied reinforces everything we’ve worked so hard to build. We know that choosing the right EHR is a huge decision for any optometric practice. That’s why we designed https://www.itrust.io to provide everything from advanced patient charting to powerful POS and inventory tools—all in a secure, cloud-based platform. Your success is our success, and we’re proud to support practices like yours with technology that works seamlessly and simply. Thank you for being part of the iTRUST community! VR Verified Reviewer Recruiter Human Resources Used the software for: I used a free trial ### "Great Product! " March 8, 2023 5.0 Pros This product delivers a great value for its price. It makes it easier to connect with other vendors, and offers a wide selection of platforms! Cons I would like to see a better ability to save tools Review Source Response from iTRUST September 4, 2025 We’re grateful for your review! At iTRUST Optical and Ophthalmology Cloud EHR, we deliver an all-in-one eye care management system that simplifies daily operations for practices of every size. Our software includes electronic health records, billing automation, claims clearinghouse integration, optical PoS, inventory management, scheduling, and reporting dashboards. Practices can leverage AI receptionist for calls, AI scribe for charting, and AI doctor assistant for clinical support to improve efficiency and accuracy. Add-ons such as HIPAA-secure 2-way texting, WhatsApp, VOIP phones, digital marketing, websites, and reputation management allow practices to expand patient engagement, reduce costs, and increase revenue. Designed for affordability, reliability, and global scalability, iTRUST is the trusted partner for modern eye care success. Visit: www.itrust.io Samuel M. Digital Marketing Manager Construction Used the software for: Less than 6 months ### "iTrust Review" November 30, 2022 5.0 Pros Easy to use interface. All of the features help to streamline our systems and functions. Cons I cannot think of anything that I dislike about this software. Review Source Response from iTRUST March 29, 2025 Thank you so much for your generous review! We know firsthand how challenging it can be to find software that truly fits the fast-paced, detail-heavy world of optometry. That’s why we created iTRUST—to offer a complete, cloud-based EHR software solution that’s easy to use, easy to trust, and built specifically for your industry. From scheduling and exams to optical sales and real-time reporting, we’ve engineered our tools to support you at every step. It’s exciting to hear that those features are helping your practice operate more smoothly. At https://www.itrust.io, you can explore even more enhancements and tools tailored to your workflow. Your support not only validates our mission but inspires us to keep innovating for optometrists everywhere. We’re so glad to have earned your 5 stars and look forward to continuing to deliver outstanding service and performance. Thanks again for being part of the iTRUST community! Liya K. Self Employed Marketing and Advertising Used the software for: Less than 6 months ### "User friendly, Easy to use, Great customer service" November 17, 2022 5.0 Pros My EHR, inventory/sales, and patient communication are all managed by one product. Additionally, it is really cheap! Cons I wish it had been around years ago! thousands of dollars on outdated systems that performed a hundredth of this system's features! Review Source Response from iTRUST March 29, 2025 Thank you for your generous 5-star review! It’s amazing to hear that iTRUST is making a difference in your optometry workflow. Our EHR software was built with real doctors in mind—people who need intuitive, cloud-based solutions that just work. At https://www.itrust.io, we’re constantly updating and listening to feedback so we can serve you better. Your support means the world to us. Let’s keep building something great together! VR Verified Reviewer Principal Business Supplies and Equipment Used the software for: I used a free trial ### "5 stars" November 30, 2022 5.0 Pros Easy to use and learnEfficient Works for my clients Cons I hope it continues to evolve so I can do more and more with the software Review Source Response from iTRUST March 29, 2025 We’re incredibly grateful for your amazing review! Knowing that iTRUST is supporting your optometry practice in meaningful ways is exactly why we built this platform. Our EHR software was created to offer a better experience—not just for optometrists, but for your entire team and patient base as well. Everything from our cloud-based design to our inventory tracking and claims management was developed to make your operations more efficient and less stressful. At https://www.itrust.io, we are constantly evolving to stay ahead of your needs, so that your practice can scale with confidence. It’s always rewarding to hear from professionals who feel the difference in their day-to-day workflow. Your 5-star feedback is more than just a rating—it’s a sign that we’re delivering real value to the people we care about most: you and your patients. Thanks again for trusting iTRUST. We look forward to supporting your practice for many years to come. MP Madison P. Freelancer Arts and Crafts Used the software for: 6-12 months ### "Loved this!" February 1, 2023 5.0 Pros The features are super easy to understand and easy to navigate. Adding and managing contracts are simple and can easily be paired with other programs we use. It's cost-effective and definitely worth it having! Cons There aren't really any cons I have about this software! It was easy to understand. The only thing I could say is that it's definitely an adjustment period to get used to having something so easy to use! Review Source Response from iTRUST March 29, 2025 Thank you for taking the time to leave a 5-star review! We’re honored that iTRUST is making a difference in your optometry workflow. We believe in creating EHR software that’s more than just a record-keeping tool—it should be the engine behind a more productive and profitable practice. With secure cloud access, customizable modules, and detailed reporting, iTRUST is built for modern optometrists. We’re thrilled to be your partner. Keep exploring https://www.itrust.io for tips, updates, and integrations. Thanks again for your continued support! VR Verified Reviewer Freelancer Writing and Editing Used the software for: I used a free trial ### "User Friendly" January 3, 2023 5.0 Pros This software was easy to use. It was very user-friendly Cons I could not find any cons with the software at this time Review Source Response from iTRUST March 29, 2025 Thank you so much for the generous 5-star review! We’re excited to hear that iTRUST EHR software is helping your optometry practice work more efficiently. Our mission has always been to provide a cloud-based system that’s fast, flexible, and truly built for eye care professionals. Whether you’re managing scheduling, charting, billing, or optical sales, every tool in our platform was created with real practice challenges in mind. It’s great to hear that your team is benefiting from those features. At https://www.itrust.io, we continue to expand functionality based on feedback from optometrists like you, and we’re grateful for the chance to keep improving. We know your time is valuable, and we’re proud to help you get more of it back each day. If there’s ever anything more we can do to support you, please don’t hesitate to reach out. Thank you again for your trust—we’re honored to be part of your journey in modern eye care. Christal H. HR Consultant Human Resources Used the software for: Less than 6 months ### "Great for a small practice" November 10, 2023 5.0 Pros With a small administrative team, products like this help us to run more efficiently. Cons Pricing is always a challenge for smaller businesses, Review Source Response from iTRUST December 8, 2025 Thank you for this detailed review. At iTRUST (https://www.itrust.io ), we focus on delivering a streamlined, cloud-driven ecosystem for optometry and ophthalmology practices that want fast charting, clean navigation, advanced patient flow management, integrated POS tools, and strong cybersecurity. Our platform helps reduce administrative workload through thoughtful design and automated workflows that support higher efficiency and better patient experiences. We are committed to advancing the technology behind eye-care practice management, and feedback like this encourages us to continue refining and expanding the system. Samantha A. Office Coordinator Farming Used the software for: I used a free trial ### "iTrust Review" July 31, 2023 4.0 Pros The online scheduling capabilities are very useful when interacting with clients. Cons I have no complaints! The pricing for the product is transparent and I have experienced very little to no issues! Review Source Response from iTRUST March 29, 2025 We appreciate your fantastic 5-star review! It’s incredibly rewarding to know that our EHR software is helping your optometry practice thrive. Our platform was built with real-world practice demands in mind. That means less manual work, fewer errors, and more time for patient care. The fact that you’re seeing that impact validates everything we’re working toward. We’re here to help you keep growing. For tutorials, updates, or to explore even more add-ons, check out https://www.itrust.io. Thanks again for your trust—it means everything. CP Chasity P. Client service Legal Services Used the software for: 6-12 months ### "I trust iTRUST!" November 30, 2022 5.0 Pros The product is extremely easy to use. I love everything about it. Cons Nothing everything is wonderful. I enjoy it very much. Review Source Response from iTRUST March 29, 2025 Thanks so much for the great feedback! At iTRUST, our mission is to build more than just EHR software—we’re building a complete solution tailored to the real-life demands of optometry practices. Whether you’re checking patients in, managing inventory, processing claims, or generating reports, iTRUST is designed to simplify your day while giving you total visibility across your business. The platform at https://www.itrust.io is constantly being updated with tools and integrations to keep your workflow running smoothly. Your 5-star review lets us know that we’re doing something right, and we couldn’t be more grateful for your support. If there’s ever anything more we can do to enhance your experience, we’d love to hear from you. We appreciate your trust and look forward to continuing this journey together as your practice grows. Thank you again for choosing iTRUST—we’re here to help every step of the way. VR Verified Reviewer Field Engineer Civil Engineering Used the software for: I used a free trial ### "Absolutely Amazing Software" September 5, 2023 5.0 iTrust is an amazing software and would highly recommend. Pros Very high quality service and very easy to use software. Cons Didn't find anything that I didn't like about the software. Review Source Response from iTRUST December 8, 2025 Thank you for your feedback. The mission of iTRUST Eye-Care Software (https://www.itrust.io ) is to provide an intelligent, cloud-powered EHR and optical POS system that improves speed, reliability, and transparency for optometry and ophthalmology practices. Our interface is intentionally designed to feel clean and intuitive, supporting faster charting, smoother scheduling, optimized claims processing, and simplified inventory management. As practices grow, our integrated workflows and automation tools help maintain consistency without increasing staff burden. We're committed to delivering ongoing upgrades that enhance performance, security, and efficiency. Kayla D. Research Clerk Retail Used the software for: I used a free trial ### "Professional Software" February 2, 2023 5.0 Pros Using ITrust is a game changer. This software cut my scheduling time in half. While working in a fast pace environment, it is critical to save time anywhere you can. ITrust allows you to access your data on your mobile phone or from a desktop! Cons It's difficult to find a negative thing to say about ITrust! Review Source Response from iTRUST September 4, 2025 Thank you for the review! iTRUST Ophthalmology and Optical Cloud EHR offers a comprehensive practice management system built for modern eye care providers. Our cloud-hosted, HIPAA-secure platform integrates electronic health records, billing automation, insurance clearinghouse, optical PoS, inventory control, and reporting dashboards into one solution. With AI receptionist for phone automation, AI doctor assistant for clinical support, and AI scribe for charting, practices can save hours each week. Additional features like 2-way texting, WhatsApp messaging, VOIP integration, websites, reputation management, and marketing automation make it easier to engage patients and grow revenue. Whether a practice is small or multi-location, iTRUST provides affordable pricing, scalability, and strong customer service to ensure long-term success. Our mission is to help eye care providers run leaner, smarter, and more profitable practices while improving patient outcomes. Explore more: www.itrust.io VR Verified Reviewer Vulnerability Engineer Airlines/Aviation Used the software for: Less than 6 months ### "Wonderful Product, Ease of Use and Practical for all Users" July 31, 2023 5.0 Pros The product was very easy to use and implement. I particularly like how the UI is user friendly, practical and clean-looking. The setup was completed very quickly and it did not take long to start using the software. I was able to complete the tasks I needed with the product. Highly recommend. Cons I do not have any complaints at this time, but will update if need be. Review Source Response from iTRUST March 29, 2025 What a generous review—thank you! We’re so proud that iTRUST is helping you run your optometry practice with more speed and less stress. We designed our EHR software to be intuitive, comprehensive, and built specifically for eye care professionals. Whether you’re seeing patients or checking inventory, iTRUST supports every task behind the scenes. We invite you to visit https://www.itrust.io regularly for new tools, updates, and resources. Your satisfaction keeps us moving forward. Thanks again for the 5-star support! VR Verified Reviewer Crime Scene Investigator Law Enforcement Used the software for: I used a free trial ### "Very helpful!" March 8, 2023 5.0 Pros Very easy to use, having everything I need in one place. Cons Took me a bit to learn, but once I got it I felt fine! Review Source Response from iTRUST December 8, 2025 Thank you for your review. At iTRUST (https://www.itrust.io ), we focus on delivering a high-performance EHR designed specifically for optometry and ophthalmology practices that want efficient charting, fast scheduling, accurate billing, real-time claims tracking, and integrated optical POS capabilities. Our platform helps reduce administrative friction by centralizing key operations into a secure, cloud-based workflow. Every improvement we release is centered around clarity, speed, automation, and long-term practice scalability. We appreciate your acknowledgment of the strong user experience and overall platform quality. VR Verified Reviewer Undergraduate Research Biotechnology Used the software for: I used a free trial ### "Student Researcher" September 5, 2023 5.0 Pros The platform is very easy to use and understand. It's a very user-friendly platform and allows its functions to be easily understood. Cons Not applicable, this was very easy to use and understand. Review Source Response from iTRUST September 4, 2025 We greatly appreciate your feedback! iTRUST Optical & Ophthalmology Cloud EHR was built specifically for eye care providers looking for a modern, secure, and reliable platform. Our software includes optometry EHR, ophthalmology EHR, claims and billing automation, optical PoS, inventory control, and AI-powered tools like AI receptionist, AI scribe, and AI doctor assistant. Everything is fully HIPAA-compliant, cloud-hosted, and designed for efficiency, productivity, and patient satisfaction. Practices can take advantage of automated reminders, insurance clearinghouse, digital marketing, online booking, VOIP phones, and reporting dashboards to run leaner operations while delivering higher-quality care. Visit us at: www.itrust.io VR Verified Reviewer User Computer Software Used the software for: 6-12 months ### "My Overview on iTruat" November 9, 2023 5.0 Pros I like how easy it is to use and reliable. Cons I don't really have any cons about iTrust. Review Source Response from iTRUST September 4, 2025 Thank you for your review! iTRUST Optical and Ophthalmology Cloud EHR is a complete, HIPAA-compliant platform designed for optometry and ophthalmology practices that want to modernize their workflow. Our solution combines electronic health records, automated claims and billing, insurance clearinghouse integration, optical point of sale, inventory management, patient scheduling, and advanced reporting dashboards into one easy-to-use system. With AI-powered tools like AI receptionist for call handling, AI scribe for automated documentation, and AI doctor assistant for exam efficiency, practices save valuable time and reduce administrative costs. Add-ons such as 2-way texting, WhatsApp messaging, VOIP phone systems, digital marketing, websites, and reputation management allow providers to increase patient engagement, grow revenue, and scale operations effectively. Affordable, reliable, and continuously innovating, iTRUST empowers eye care practices worldwide. Learn more: www.itrust.io Fima D. Freelancer Writing and Editing Used the software for: Less than 6 months ### "Yefim's Review" February 1, 2023 5.0 Pros Ease of use and design make it a very good user experience. Cons There are not many cons to the software. None that stick out to me. Review Source Response from iTRUST September 4, 2025 We’re grateful for your feedback! At iTRUST Cloud EHR, we provide a comprehensive optometry and ophthalmology practice management system that includes EHR, claims and billing automation, optical point of sale, AI receptionist, AI scribe, AI doctor assistant, and inventory management. With cloud-based HIPAA-secure hosting, automated insurance clearinghouse, VOIP phone system, 2-way texting, WhatsApp integration, and online patient booking, practices can operate more efficiently while enhancing patient satisfaction. We focus on being affordable, reliable, and scalable so eye care providers can thrive in today’s competitive environment. Explore more at: www.itrust.io TH Tazmir H. CEO Internet Used the software for: 1-2 years ### "Good service and helpful software" November 17, 2022 5.0 Pros Provides accurate service and excellent customer service Review Source Response from iTRUST March 29, 2025 Thank you so much for your 5-star review! We’re thrilled to hear that iTRUST Optometry EHR software has made a real impact on your practice. We designed https://www.itrust.io to help optometrists simplify operations while delivering high-quality care. From streamlined scheduling and cloud charting to powerful inventory tools, everything is crafted with your workflow in mind. Your success motivates us to keep raising the bar. We’re grateful to be your trusted partner in patient care! VR Verified Reviewer Administrative Assistant Human Resources Used the software for: Less than 6 months ### "Easy system to integrate" February 2, 2023 5.0 Pros Our office was looking for a new software to help organize our charting. I found this easy to integrate and we were able to get on board with this software relatively quickly. Cons So far, we haven't found any cons to this software. Review Source Response from iTRUST September 4, 2025 Thank you for your feedback! iTRUST Optical & Ophthalmology Cloud EHR delivers a full-featured, HIPAA-secure, cloud-based platform for eye care practices. Our system unites EHR, claims and billing automation, clearinghouse, optical PoS, inventory tracking, patient scheduling, and reporting dashboards. With built-in AI tools—AI receptionist to handle calls, AI scribe for charting, AI doctor assistant for exam documentation—practices save time and operate more efficiently. Add-ons such as 2-way texting, WhatsApp integration, VOIP phones, websites, marketing, and reputation management give providers a complete toolkit for success. By focusing on affordability, scalability, and continuous innovation, iTRUST empowers practices to reduce costs, streamline workflows, and increase profitability while delivering outstanding patient care. Explore more: www.itrust.io SF Steven F. Recruiter Translation and Localization Used the software for: Less than 6 months ### "First time user and very satisfied" October 3, 2023 5.0 So far so good. Thumbs up Pros Excellent optometrist software and easy to use. Really like the automated scheduling and the ability to e-prescribe medications. Cons Nothing jumps out right now. Perhaps a future review will be the time to post something. Review Source Response from iTRUST October 25, 2023 We're delighted to read your outstanding feedback about iTRUST EHR for optometry. Your endorsement of our 5-star product is greatly appreciated, and we're committed to maintaining the high standards you've come to expect. Similar Products Featured