# Page 5 | iTRUST Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is iTRUST the right Optometry solution for you? Explore 119 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181958/iTRUST/reviews --- iTRUST 5 (119) [View alternatives](https://www.capterra.com/p/181958/iTRUST/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of iTRUST ## Showing most helpful reviews Showing 101-119 of 119 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Director of Communications Non-Profit Organization Management Used the software for: 6-12 months ### "Great Product. A must for EMT users!" March 8, 2023 5.0 Pros Not only was it easy to use and learn, but it truly provides all the functions needed for the user. No gimmicks, no difficulties. Streamlined and efficient, and our team had no problem incorporating it! Cons No difficulties to date. Hoping it stays this way! Review Source Response from iTRUST March 29, 2025 Thank you so much for the stellar 5-star rating! We’re proud to know iTRUST is helping your optometry practice run more efficiently and effectively. Our goal is to make EHR software that feels like it was designed just for you—because it was. Whether you’re managing patient flow, processing optical orders, or analyzing reports, iTRUST delivers the tools you need in one place. You can always discover more features, add-ons, and resources at https://www.itrust.io. Thank you again for the trust—we’re so glad to be part of your journey. VR Verified Reviewer N/A Design Used the software for: I used a free trial ### "iTrust Review" October 2, 2023 5.0 Pros What I love about using iTrust is the fact that they don't have a monthly or yearly fee and it is easy to apply for. Cons I don't think there's anything that can be changed or improved. Review Source Response from iTRUST October 25, 2023 Your 5-star endorsement of iTRUST EHR for optometry is both motivating and humbling. We are grateful for your trust and excited to continue empowering your practice with our innovative platform. VR Verified Reviewer Warehouse Specialist Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Easy to use & effective" November 18, 2022 5.0 Pros the ability to communicate with patients for appointments and easily complete EHRs Cons Nothing in particular comes to mind at the moment Review Source Response from iTRUST March 29, 2025 Thank you for the thoughtful 5-star review! We love hearing how iTRUST Optometry EHR software is helping your practice operate smoothly. Our mission is to help you eliminate inefficiencies and elevate the level of care you provide, without being buried under outdated software systems. That’s why we created https://www.itrust.io—to be your one-stop platform for every aspect of optometry practice management. Thanks for being part of the iTRUST family. We’ll keep building, innovating, and supporting you at every step. LH Lisa H. Optometry Medical Practice Used the software for: 2+ years ### "iTRUST Optometry Cloud EHR" February 2, 2019 5.0 Saves me time and money, great system! Pros User friendly EHR Great Pricing In app 2 way texting Profit sharing referral program Created by ODs Tech support Cons Wish they had other health professions so my others doctors would use the system. Review Source Response from iTRUST March 29, 2025 We’re grateful for your 5-star rating and thrilled that iTRUST is supporting your success! This EHR software was created to remove the daily stress many optometry practices face with outdated systems. From the first login to every patient interaction, we want https://www.itrust.io to feel like a breath of fresh air—clean, efficient, and built for eye care. Thank you for being part of our growing community of forward-thinking ODs! VR Verified Reviewer Co-president/founder Non-Profit Organization Management Used the software for: Less than 6 months ### "I trust iTrust" September 6, 2023 5.0 Pros iTrust is very user friendly and is easy to use. Cons Integration with other apps is confusing but doable. They have a good team to guide you. Review Source Response from iTRUST October 25, 2023 We couldn't be happier with your 5-star review for iTRUST EHR in optometry! We take pride in offering a comprehensive solution to streamline your practice, and we're here to support you every step of the way. VR Verified Reviewer Consultant Hospital & Health Care Used the software for: Less than 6 months ### "Great Product" February 2, 2023 5.0 All of my software needs were met and exceeded my expectations. Pros Everything was made very easy and efficient. I enjoy using the software and the company has excellent customer service. Cons Everything met my needs, no major issues. Review Source Response from iTRUST September 4, 2025 Thank you for your valuable review! iTRUST Cloud EHR is a modern, HIPAA-secure platform that gives optometry and ophthalmology practices a smarter way to manage patients, staff, and operations. Our solution delivers electronic health records, automated claims and billing, clearinghouse integration, optical point of sale, inventory management, scheduling, and reporting dashboards. With AI receptionist, AI doctor assistant, and AI scribe, practices gain efficiency and reduce manual workloads. We also offer 2-way texting, WhatsApp messaging, VOIP phones, websites, reputation management, and digital marketing to strengthen patient communication and practice growth. Designed to be affordable, reliable, and innovative, iTRUST is trusted worldwide by providers seeking to improve efficiency, revenue, and patient satisfaction. Learn more: www.itrust.io VR Verified Reviewer Marketing Banking Used the software for: I used a free trial ### "Great software" February 2, 2023 5.0 Pros Easy to use and helpful support when needed. Cons There are no cons for this software that I know of. Review Source Response from iTRUST March 29, 2025 Thank you so much for your fantastic 5-star review! It truly means the world to our team at iTRUST. We know how critical it is for optometry practices to have EHR software that actually works for them—something fast, intuitive, and designed for real-world patient care. That’s exactly why we built https://www.itrust.io from the ground up: to give you a clean, secure platform that improves every part of your workflow, from clinical charting to optical inventory and billing. We’re constantly evolving the software based on feedback from users like you, and it’s incredibly rewarding to know iTRUST is delivering the efficiency and clarity your practice deserves. Whether you’re a single-doctor office or a multi-location group, we’re here to help you grow and operate with more control and less stress. Don’t forget to check out the latest features and updates—we’ve got even more coming your way. Thanks again for being part of the iTRUST community. We’re proud to support your continued success. Chafe B. Admin Internet Used the software for: I used a free trial ### "Great product " February 1, 2023 5.0 Pros Easy to use and very effective way to get things done Cons Maybe a better logo would make it clearer how amazing you are. Review Source Response from iTRUST March 29, 2025 Thank you for your thoughtful 5-star review! We're proud that iTRUST is helping your optometry practice thrive. Our EHR software is designed with real doctors in mind—those who need technology that works seamlessly, day in and day out. From patient charting to billing to inventory management, every feature we’ve developed serves a specific need we’ve heard directly from optometrists like you. The feedback you’ve given motivates us to keep refining the user experience, ensuring it’s both powerful and easy to use. At https://www.itrust.io, we’ve built a system that grows with your practice and supports your entire team, whether you're in a solo office or managing multiple locations. It’s rewarding to know our tools are making a real difference. We’re constantly rolling out updates, so be sure to stay connected to take advantage of new features and optimizations. Thank you for choosing iTRUST and for allowing us to be a trusted part of your workflow. AC Adam C. Technician Import and Export Used the software for: 6-12 months ### "Great software" January 3, 2023 5.0 Pros The software is easy to learn, easy to use, and is hassle-free. I recommend either making the jump from other software, or for those starting new! Cons There are no issues that I can note about it. Review Source Response from iTRUST March 29, 2025 We can’t thank you enough for your 5-star review! It’s great to know that iTRUST has earned a spot in your optometry practice. From day one, we’ve designed our EHR software to focus on what matters most: speed, simplicity, and security. Your satisfaction fuels our work. If you haven’t already, visit https://www.itrust.io for tips, training, and product updates. We’re excited to keep helping your practice move forward! VR Verified Reviewer Manager Internet Used the software for: I used a free trial ### "iTrust Review" February 2, 2023 5.0 iTRUST has helped make my job easier and I am thankful for it. Pros The user-friendliness is my favorite part. Cons The learning curve is very small with this product. Review Source Response from iTRUST March 29, 2025 Thank you for your generous feedback and 5 stars! iTRUST Optometry EHR software was built to offer clean design, intelligent workflows, and true reliability. At https://www.itrust.io, we strive to keep evolving with your practice—whether it’s a solo office or a growing multi-location setup. We’re glad you’re seeing real benefits, and we’ll continue to deliver the tools and support you need to thrive. Thanks again for choosing iTRUST! SB Sarah B. Full Time College Student E-Learning Used the software for: Less than 6 months ### "Review for ITust" December 1, 2022 5.0 Pros It is easy to use and helps me get the job done right. Cons At this point, I can't think of anything that I do not like about this product. Review Source Response from iTRUST March 29, 2025 Thanks for taking the time to leave such a wonderful review! We designed iTRUST Optometry EHR software to help practices like yours eliminate outdated, inefficient systems and replace them with modern, intuitive tools that make your day easier. It’s exciting to hear that your team is experiencing those benefits firsthand. From point-of-sale to scheduling, billing, charting, and reporting, everything we offer at https://www.itrust.io is focused on making your operations smoother and your patient care stronger. Your support reminds us why we built this software in the first place: to empower optometry professionals with the tools they deserve. We’ll continue listening to your feedback, improving features, and delivering value every step of the way. If you haven’t explored some of our latest add-ons, be sure to visit the site and check them out. Thank you again for your kind words and trust. We’re here to help your practice keep growing. VR Verified Reviewer Brand Management Consultant Retail Used the software for: I used a free trial ### "Review " February 2, 2023 5.0 Pros I liked the interface of the EHR software. It was simple to use and make the practice more organized. Being able to access it from anywhere allowed for the ease of use. Cons Continuing to update the product with new features is always welcome Review Source Response from iTRUST September 4, 2025 We thank you for your support! At iTRUST Cloud EHR, we provide optometry and ophthalmology practices with a powerful, all-in-one solution that includes EHR, claims automation, billing, optical PoS, inventory tracking, and reporting dashboards. Our AI receptionist, AI scribe, and AI doctor assistant help practices work faster, smarter, and with fewer errors. With HIPAA-secure hosting, 2-way texting, WhatsApp integration, VOIP phone systems, websites, marketing services, and reputation management, we deliver tools to grow patient volume and revenue. Built for affordability, scalability, and compliance, iTRUST is the leading choice for modern eye care providers. Learn more: www.itrust.io Chelsea C. Freelancer Writing and Editing Used the software for: I used a free trial ### "I Trust iTrust" January 4, 2023 5.0 Never had had any issues! Very trustworthy and easy to use. Pros I like that you can communicate and manage things all in one place. Cons Nothing I can see, everything seems good to me. Review Source Response from iTRUST September 4, 2025 Thank you for your review! iTRUST Ophthalmology and Optometry Cloud EHR unifies electronic health records, billing and claims automation, inventory management, optical PoS, and reporting tools in one HIPAA-secure, cloud-based system. Practices can rely on AI receptionist, AI doctor assistant, and AI scribe to automate phone calls, clinical documentation, and exam workflows. With 2-way texting, WhatsApp messaging, VOIP phone systems, websites, digital marketing, and reputation management, iTRUST empowers providers to boost efficiency, compliance, and patient engagement. Affordable, reliable, and trusted globally, iTRUST is built for growth. Explore more: www.itrust.io Paul M. Self Employed Photography Used the software for: I used a free trial ### "Extremely Effective & easy to navigate EHR system" February 1, 2023 5.0 Pros I enjoyed the clean and simple user interface as well as the ease of navigation of this software Cons Integration with other apps might be a little confusing, however might just need to read about the topic a bit more Review Source Response from iTRUST September 4, 2025 Thank you for the kind words! iTRUST Ophthalmology and Optical Cloud EHR is designed as a complete solution for eye care practices that need electronic health records, billing and claims automation, optical PoS, inventory management, and patient communication tools. Our platform offers AI receptionist for phone automation, AI doctor assistant for exam support, AI scribe for faster charting, and integrations like 2-way texting, WhatsApp messaging, VOIP phones, reputation management, websites, and digital marketing. All features are HIPAA-compliant, reliable, and easy to use, ensuring practices save time, reduce costs, and improve patient outcomes. Learn more: www.itrust.io VR Verified Reviewer Analyst Government Administration Used the software for: I used a free trial ### "Best Product Ever!" March 7, 2023 5.0 Pros I appreciate how easy it was to learn the software and manage with other employees. Cons Overall, there are no cons with this product. Review Source Response from iTRUST March 29, 2025 Thanks for the awesome 5-star feedback! It’s incredibly rewarding to know iTRUST is making your life easier. We believe EHR software should work for optometry—not the other way around. Everything we do at https://www.itrust.io is driven by that principle. From day one, we’ve been focused on fast implementation, real customer service, and flexible tools that actually improve practice operations. You deserve software that saves you time and supports your entire workflow, and we’re proud to be that solution for you. Thanks again for choosing iTRUST! VR Verified Reviewer Admin Construction Used the software for: I used a free trial ### "Review" November 6, 2023 5.0 Pros iTRUST is easy to use & I recommend it to everyone. Cons There isnt anything I dislike about iTRUST. Review Source Response from iTRUST September 4, 2025 Thank you for the review! iTRUST Ophthalmology and Optical Cloud EHR is a complete system designed to simplify clinical, retail, and administrative tasks for modern eye care practices. We integrate electronic health records, billing automation, claims clearinghouse, optical point of sale, inventory management, scheduling, and reports in one platform. Practices benefit from AI receptionist for call handling, AI doctor assistant for exam workflow, and AI scribe for charting automation, reducing staff burden and improving efficiency. We also provide HIPAA-secure 2-way texting, WhatsApp messaging, VOIP phone systems, websites, marketing services, and reputation management so practices can grow their brand and revenue. Affordable, scalable, and secure, iTRUST ensures providers can run smarter, leaner operations without sacrificing patient care. Explore more: www.itrust.io MH Martha H. Marketing Staffing and Recruiting Used the software for: Less than 6 months ### "Explanation of Details-the staff is very knowledgeable and assisted me with questions." October 3, 2023 5.0 Great. Pros Convenience. After Hours, Emergencies and Response to Phone Calls. Cons Ability to develop a relationship with one doctor. Also, if I need to get my eyes dilated, will this be an issue? Review Source Response from iTRUST October 25, 2023 Thank you for your glowing 5-star review of iTRUST EHR, the leading optometry solution! We're thrilled to hear that you're finding our system user-friendly and efficient. Your satisfaction drives us to continue providing top-notch service. VR Verified Reviewer Social Media Contractor Computer Hardware Used the software for: I used a free trial ### "Easy and helpful!" November 18, 2022 3.0 Pros It was so easy to use and yet so helpful. Cons It is not anything that I see as a costumer that I would like to change. Review Source Response from iTRUST March 29, 2025 Thank you for your amazing feedback! We created iTRUST Optometry EHR software to help practices like yours operate with more clarity, speed, and confidence. It’s rewarding to know that features like cloud charting, billing tools, and real-time analytics are helping your team succeed. We’ll keep improving based on what our users need most. Check out https://www.itrust.io to stay updated—and thank you again for your trust and support! VR Verified Reviewer Teacher E-Learning Used the software for: Less than 6 months ### "iTrust is the best for me" November 18, 2022 5.0 My experience with my medical goes very smoothly. Thanks to iTrust. Pros It is very easy to use, functional and the most important is having a good customer service. Cons I don't have any bad experience with this software. Review Source Response from iTRUST March 29, 2025 We sincerely appreciate your glowing 5-star feedback! At iTRUST, we know how essential reliable EHR software is to running a successful optometry practice. That’s why we built https://www.itrust.io—to eliminate inefficiencies and empower you with simple, powerful tools. Whether you're managing patients, tracking orders, or handling billing, our goal is to make your day smoother. Thank you for trusting us—we're proud to be on this journey with you! Similar Products Featured