--- title: "Whistle Messaging Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Whistle Messaging the right Customer Communications Management solution for you? Explore 132 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/181980/Whistle/reviews/" page_type: "reviews" language: "en" --- Whistle Messaging 4.7 (132) [View alternatives](https://www.capterra.com/p/181980/Whistle/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of Whistle Messaging Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews LN Luciano N Senior Film TechnicianEducation Management, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Starting price is good value for money if needed on a small scale“ May 26, 2026 LN Luciano N Senior Film TechnicianEducation Management, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Mobile app can sometimes glitch or crash and user support can be unresponsive occasionally. “ May 26, 2026 MR Manuel R Front Office ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “I like being able to send out pre-arrival messages to all guest checking into my property and being able to chat with my team/guests through whistle adds an extra layer of peace of mind.“ January 16, 2022 CK Carol K OwnerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 1-2 years. “The issues were only acknowledged after we invested our time to test, troubleshoot, provide screenshots and documentation. Despite their promises to let us know when an issue was fixed with a new release, we have not received follow up communications.“ January 14, 2022 SM Sonya M Hotel OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “The demo and tool was great compared to Akia. But wow what a difference in the onboarding.“ April 17, 2024 CK Carol K OwnerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 1-2 years. “Whistle Messaging is a helpful tool when it's working but bugs in the software have repeatedly caused user frustration and required considerable time and involvement on our part to resolve the issues.“ January 14, 2022 AM Andrew M General ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “Sends a friendly reminder to our guests about their stay in case something happened and they forgot to cancel, which then allows us to provide better and maximize revenue.“ January 21, 2022 SW Sandy W OwnerHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “It is frustrating that hitting the 'return' button automatically sends your comment to the guest, even though there is a 'send' button at the bottom. When responding to a complaint, the text is typically longer and I'd like to break it up by a space (but not break it up so much that the guest thinks that sentence is my only response).“ February 16, 2021 ## Showing most helpful reviews Showing 1-25 of 132 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Oscar P. Captioner Hospitality Used the software for: 6-12 months ### "A new form to administrate your hotel" August 4, 2021 4.0 It has helped me a lot I’ve been using this software quite a while now and it has help me in my hotel organization it lets me know different Ares from the hotel how they are well-managed as well as how the guests feel during his stay, I would definitely recommend this app if you want to have a more complete organization for your hotel. Pros I like this software because it has several features that allows me to keep a correct and straight organization for my hotel, as well as having data which is gonna make me improve the hotel in order to make a better experience for the guests and also have a more improve management for the whole organization. Cons This software needs more work on their marketing, because we only have one feature to promote our different services so we need more apps and more feature that allows us to promote more our services. Review Source CS Corey S. General Manager Hospitality Used the software for: 1-2 years ### "Non-intrusive, real-time, guest communication is critical to our success!" June 7, 2022 5.0 Overall, Whistle is critical to the success of our operation. Because our resort is so small, our staff is often pulled in many different directions, and do not have the luxury of staying tethered to a specific workstation. With the Whistle Mobile App, we are able to stay in real-time contact with all our guests, even if we're up on the floors cleaning rooms, or out on the deck cleaning the pool, etc. Pros A majority of people in the world prefer the platform of text message when communicating with anyone. Now, we have the ability as a hotel to have this level of communication with our guests. We use this software to prepare our guests for their arrival, complete their digital guest registration, provide real-time feedback in regards to their experience and prepare them for departure and hopefully, their eventual return. Cons I wish the artificial intelligence was a little more intuitive. Whistle gives you the opportunity to prepare hundreds of FAQ's and their appropriate responses. The idea is that as your guests being to ask these repetitive and simple questions, Whistle can learn the typical response and automatically reply, taking this routine but demanding task off your plate full of responsibilities. Unfortunately, like an unsure but capable new employee, it is constantly looking for approval before providing the correct answer it already knew. Doesn't save much time if I have to "ok" everything that I already told it to say... Alternatives considered [Ivy Experience Suite](https://www.capterra.com/p/136769/Guest-Communications-Platform/) Reason for choosing Whistle Messaging Previous poor experience with Ivy Experience, whereby it did not interface correctly with our Property Management Software and could not distinguish which guests were in which building. Review Source BJ Bart J. Owner Hospitality Used the software for: 2+ years ### "OK, But Support is Not Very Helpful" April 14, 2025 3.0 A previous employee signed up for their service. Did it not occur to them that employees come and go at companies? It is impossible for us to remove a previous employee's name or email. Who does this? Pros The system generally functions well. No delay in quick sends and receipts of messages. Cons Their support is not very useful. They take a "it's not a bug, it's a feature" attitude even when bugs are obvious. Review Source LN Luciano N. Senior Film Technician Education Management Used the software for: Less than 6 months ### "Good overall!" May 26, 2026 4.0 Pros Easy to use chat for internal department messaging. Is linked up to our emails so we can answer messages via a unified inbox. AI Chatbot can do automatic replies for guest management & customer support. Starting price is good value for money if needed on a small scale Cons Mobile app can sometimes glitch or crash and user support can be unresponsive occasionally. Other than that runs pretty well Review Source DM Dan M. General Manager Hospitality Used the software for: 1-2 years ### "Fantastic platform, continous improvement and innovation" February 4, 2021 5.0 Having been with a previous texting service that was more expensive and less functional, we could not be more pleased with the Whistle product and team. It's legit easy to use and does everything we want it to! Pros 1\. The integration into our property management software (PMS) that allows us to send-out pre-arrival texts to our guests each day. 2. That we can send follow-up messages post stay that include a link to our TripAdvisor page. Cons I honestly cannot think of any features of functions of the software that I do not like. Reason for choosing Whistle Messaging Price, functionality, and value. Switched from [Kipsu](https://www.capterra.com/p/210183/Kipsu/) At the time, they did not integrate with our arriving guests and we had to manually "sell" the service to each arriving guest, adding significant time to our check-in process and overall functionality. They were also more expensive. Our PMS Company (SkyTouch) also sent out information indicating they had an integration, so we wanted to try it out. Review Source Response from Whistle Messaging February 5, 2021 Thanks for the positive review, Dan! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! TP Tania P. General Manager Hospitality Used the software for: 6-12 months ### "Great communication tool" February 18, 2021 5.0 We have definately increased productivity of our front desk operations with this additional communication tool. We are able to better communicate between the housekeeping department and with Guests. It allows us to be more efficient in our daily operations as we are not spending as much time on the phone. Pros We liked the ability to be able to communicate with our guests in a faster more efficient way. They didn't need to call us with requests, it could be texted. The Automatic responses set up in the system also helped to answer the everyday questions of Guests without us having to repeat the same information over the phone. It streamlined our processes. Cons It doesn't have a lost property feature which other products offered. If a guest left something in a room, the item could be recorded in this program and thus further streamline the process. Other products offered the ability to have the picture of the item, the address of the guests and the tracking info once shipped all recorded in the program. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[ALICE](https://www.capterra.com/p/153733/ALICE/)[Basecamp](https://www.capterra.com/p/56808/Basecamp/) Reason for choosing Whistle Messaging It provided the communication tools we needed and it was cost-effective. Review Source Response from Whistle Messaging March 1, 2021 Thanks for the positive review, Tania! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! ESF E Scot F. Innkeeper / Owner Hospitality Used the software for: 6-12 months ### "Game Changer for My Staff" February 26, 2021 5.0 Set up was easy and support has been great. We needed support to get up and running but haven’t really needed them since—and that tells me it’s well designed product. Pros The fact that so many templates can be created and scheduled to go out makes my staffs job so much easier. They don’t have to remember to confirm arrival times or make sure that guests have all their contactless check-in information. We also love the automated review requests based on their response—the AI that is built in has increased the percentage of reviews we get by over 100%. Guests comment all the time that they felt so taken care of and half the time, it’s not even us manually texting them! Cons There are a few things you have to sign into the desktop version to update. That is expected though and has not really been a problem, accept when you want to change something fast on the phone app. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) Google Voice gave us the ability to text but everything was manual. Whistle gave us tons of automation. Review Source Response from Whistle Messaging March 1, 2021 Thanks for the positive review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! CL Claus L. Director of Accommodations Hospitality Used the software for: 6-12 months ### "Whistle Mania" February 4, 2021 5.0 From the very first day I was in touch with "Whistle", I was impressed. The immediate follow-up and service was great. The set up was smooth and timely and we were up and running in no time. The system is user-friendly and efficient t and our staff loves it. We are currently exploring implementing Whistle into our F&B as well as Golf Divisions..so stay tuned. Thanks for what you do and keep up the good work:) Pros The ease of implementation as well as ease of use...not to forget the fact that our customers love it too Cons That I didn't get it sooner is my main disappointment. Alternatives considered [Medallia Concierge](https://www.capterra.com/p/161921/Zingle/) Reason for choosing Whistle Messaging The Best follow-up. Looked a lot easier for our guests and staff to us. No extravagant promises made...simply just the facts. Review Source Response from Whistle Messaging February 5, 2021 Thanks for the positive review, Claus! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! AB Ali B. Operations Manager Hospitality Used the software for: 2+ years ### "Game Changing Software" February 4, 2021 5.0 Pros I love how easy it is to use to communicate with our guests. The automatons have been so helpful to our business especially during covid. Cons I would love it if they added the option for email templates. Switched from [TrustYou](https://www.capterra.com/p/158139/TrustYou/) We were unsatisfied with the functionality of TrustYou. Review Source Response from Whistle Messaging February 5, 2021 Thanks for the positive review, Ali! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! SM Sonya M. Hotel Owner Hospitality Used the software for: Less than 6 months ### "Poor onboarding leads to a total stalled customer and no one cares" April 17, 2024 3.0 Poor at best. Trying to find anyone on the team that cares. Pros The demo and tool was great compared to Akia. But wow what a difference in the onboarding. Cons The onboarding is a total mess. They do not get back to you and you get stuck paying for a tool you cannot use. Switched from [Akia](https://www.capterra.com/p/188980/Akia/) Features at Whistle seemed helpful for us to generate revenue. Review Source AM Amber M. Director of Operations Hospitality Used the software for: 2+ years ### "Review " January 21, 2022 5.0 Whistle has changed the way we do business, creates more time for our team to take care of guests, and improves guest communication. Pros We love the automation with our POS. Cons Cost to use higher grade features. Reason for choosing Whistle Messaging Better product and integrated with our POS Review Source DR Denise R. AGM Hospitality Used the software for: 2+ years ### "The Best!" January 22, 2022 5.0 Whistle allows us to not only send messages to our guests at reservation, during their stay, and at check out but also allows them to contact the desk with any special requests or needs through their stay and after. Pros I love the ease in communicating with our guests in an efficient and continuous manner! Cons The only Con I have to the software is that the program occasionally needs to be logged out and logged back in after it has sat idle for too long Review Source AG Aidan G. Guest Experience Manager Hospitality Used the software for: 1-2 years ### "Great System" January 13, 2022 4.0 Pros Having easy access to message guests, giving them the option to respond at their convenience. Cons It would be nice to have further integration with sites like TripAdvisor or Google Reviews, to make the links look cleaner in messages to our guests. Review Source AM Andrew M. General Manager Hospitality Used the software for: 1-2 years ### "Easy and Effective" January 21, 2022 5.0 No concerns and definitely worth the money to enhance our guest experience. Pros Allows us to communicate within the team and also with our guests. Sends a friendly reminder to our guests about their stay in case something happened and they forgot to cancel, which then allows us to provide better and maximize revenue. Cons Sometimes the key words to set off warnings is sensitive. Review Source JH James H. Owner Hospitality Used the software for: 1-2 years ### "AMAZING AND A LIFE SAVER" May 13, 2021 5.0 I bleed yellow and green. I drank the cool-aid and could never imagine my operations without Whistle. Pros I was able to integrate Whistle pre-covid, and thank God I did. It is an amazing product that not only simplifies my work day, but communicates with guests that has never been able to be done before without be intrusive. From confirming check in, e-check, no surprises when a guest shows up with more than their reservation states, fix concerns or errors before they happen, and be available for a guests questions that they may have been embarrassed to ask in person. Cons Nothing. Any request I have asked as been implemented. They make it perfect Reason for choosing Whistle Messaging Customer Service!! Review Source Response from Whistle Messaging May 18, 2021 Thanks for the positive review James! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! MB Michelle B. Digital Marketing Manager Hospitality Used the software for: 6-12 months ### "Whistle has helped our guest communication experience x 1,000,000%" February 4, 2021 5.0 Especially in a time where we need to socially distant, Whistle helped us improve our communication experience with our guests immediately. It gave us an easy way to communicate with guests using texting, as well as an easy way to answer potential guests via our website chatbot. This has helped lessen call volume and in turn allow us to serve more of our guests, more efficiently. I would definitely recommend Whistle as a great tool. Pros Whistle is simple to use and offers a wealth of options and features. The most important thing is the ease of use for our guests. Support is easy to reach and quick to react and address any issues or questions we have had. Cons Figuring out what features are available under the plan we are enrolled under. Reason for choosing Whistle Messaging The level of standardization included in box with hotel related communication. Review Source Response from Whistle Messaging February 5, 2021 Thanks for the positive review, Michelle! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! KA Kyla A. Office Manager Hospitality Used the software for: I used a free trial ### "Helped streamlined our communication with our guests!" February 4, 2021 5.0 The daily number of phone calls had drastically increased last year and it was becoming more & more difficult to catch them all. The Whistle program has increased our personal contact with our guests while lower the call volume. Pros Love the AI feature. Still adding options as we continue to use. We had a third party help with set up but since using it, I have made adjustments and had no difficulty. We did wait to sign up until Whistle was compatible with our reservation system. The chat feature added to our website, has cut down on phone calls and missed reservations. We have not yet used the tickets or tasks, so I have no opinion for that. Cons After using Whistle for a little over a month, the only con so far is with the integration with our reservation system (RezStream Cloud). In this continued pandemic, guests are constantly cancelling and moving their reservations. The integration is minimal, so those changes don't get synced. However, it is quite easy to delete or edit the reservation in Whistle. It's just another step added :( I hope that in the future the integration will be improved. Review Source Response from Whistle Messaging February 10, 2021 Thanks for the positive review, Kyla! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! SR Simon R. Director of Operations Hospitality Used the software for: 2+ years ### "Great tool for guests service" February 10, 2021 5.0 Great experience we like it! Pros Friendly to use and makes a difference with guests satisfaction in Hospitality industry. We are able to connect with them prior to their arrivals, during their stays and after service if needed. Cons if guests opt out we can delete the number or their names. Keep track of guests history so we don't have to re-enter their information every time. Reason for choosing Whistle Messaging Yes Review Source Response from Whistle Messaging February 10, 2021 Thanks for the positive review, Simon! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! JB Jacqueline B. General Manager Hospitality Used the software for: 2+ years ### "Communicator Whistle" February 4, 2021 5.0 Great relationship with Front Desk Rep and guest. In messaging they will let you know what additional items they will need in there room, what time they will be arriving , if they need to extend or change their reservation. Overall just a Great Tool for communicating with our Guest. Pros Very easy to use , the Guest Love it and Great communication tool. Cons Nothing as of now. I have no complaints. Review Source Response from Whistle Messaging February 5, 2021 Thanks for the positive review, Jacqueline! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! JS Jan S. Owner/Innkeeper Hospitality Used the software for: Less than 6 months ### "Life is easier" January 25, 2022 5.0 It has freed up some time for me, left me with more privacy as far as what my guests have access to (my cell) and so far all of my guests have used it multiple times just to chat with me or make a request. Pros I was texting our guests as on my cell as we switched to self-check in in 2019. This has freed me up to not only not have our guests text me on my private phone, but I use the automated messages and now feel great knowing they will be reminded of their door code and where to park. It amazes me how many guests do not read their email.. lol Cons Because we are so small, I would love to upgrade but it is outside of my budget at this time. Also, I have not figured out how to see all the guests who are checked in that I am communicating with. I just see the one person that I am communicating with. User error maybe? Reason for choosing Whistle Messaging I had no other brand researched. Review Source LF Lindsey F. Revenue Manager Hospitality Used the software for: 2+ years ### "Whistle Review - 2.4" February 4, 2021 5.0 Pros I love that it has an app and the ease of overall use. Cons I don't like that once someone reads a message on the app, it shows read for everyone. This makes it difficult for everyone involved to stay up on messages without causing our front desk to miss the message because notifications cease. Review Source Response from Whistle Messaging February 5, 2021 Thanks for the positive review, Lindsey! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! MT Martin T. owner Hospitality Used the software for: 1-2 years ### "Perfect for our times" February 12, 2021 5.0 Helps us with contactless check-ins. Pros Integrating this with our hotel software was easy and simple. But the fact that this allows us to now have contactless check-ins to our hotel, has given us a feature that guests love and appreciate. Using Whistle before was a convenience, today, in these times, it has become a necessity! Cons Importing guest information could be easier. Reason for choosing Whistle Messaging Seemed to be easiest and most simple to use. Review Source Response from Whistle Messaging February 15, 2021 Thanks for the positive review, Martin! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! DL David L. General Manager Hospitality Used the software for: 2+ years ### "General Manager Response" February 9, 2021 4.0 It has been very useful, great way to communicate Pros It is a great way to communicate with the guests. Give them updates, and there is multiple categories for guest information. Cons I do not have any dislikes at this moment Reason for choosing Whistle Messaging It was implemented by Head Office. Review Source Response from Whistle Messaging February 10, 2021 Thanks for the positive review, David! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! MC Mark C. gm Hospitality Used the software for: 1-2 years ### "Whistle is an easy practical solution for communicating with your guests" February 23, 2021 5.0 This is a great way for our guests to communicate with the front desk as text is often the preferred method for communication these days. \[SENSITIVE CONTENT HIDDEN\] and his team are great and the product works great! Pros How easy it was to get started and the very simple and affordable pricing plan. Cons When I first signed up the company still new so we had to work through a few things that they were still figuring out. Review Source Response from Whistle Messaging March 1, 2021 Thanks for the positive review, Mark! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! LD Larry D. Owner Hospitality Used the software for: Less than 6 months ### "Effective & Professional way to provide a high level of customer service, especially during COVID" February 9, 2021 5.0 Excellent way to use technology to provide safe and prompt customer service. Pros Allows the Inn's front desk to "travel virtually" in each staff member's pocket. Whistle's texting communication actually enhanced guest satisfaction by providing them a convenient method to feel connected on their own terms without being face to face with staff. Integration with "Think", our property management system works well. Cons A minor challenge was remembering to switch from "on duty" to "off duty." Occasionally guest texting would occur after working hours which was from the guest's viewpoint provides a high level of a customer service. Solution is self training to remember to switch to "off duty" and thus provide an uninterrupted break from work activities. Reason for choosing Whistle Messaging Good interface with "Think" property management system and ease of use by multiple staff members. Review Source Response from Whistle Messaging February 10, 2021 Thanks for the positive review, Larry! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.