# Whistle Messaging Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Whistle Messaging the right Customer Communications Management solution for you? Explore 131 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181980/Whistle/reviews --- Whistle Messaging 4.7 (131) [View alternatives](https://www.capterra.com/p/181980/Whistle/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Whistle Messaging Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews SM Sonya M Hotel OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “The demo and tool was great compared to Akia. But wow what a difference in the onboarding.“ April 17, 2024 CK Carol K OwnerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 1-2 years. “The issues were only acknowledged after we invested our time to test, troubleshoot, provide screenshots and documentation. Despite their promises to let us know when an issue was fixed with a new release, we have not received follow up communications.“ January 14, 2022 MR Manuel R Front Office ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “I like being able to send out pre-arrival messages to all guest checking into my property and being able to chat with my team/guests through whistle adds an extra layer of peace of mind.“ January 16, 2022 CS Corey S General ManagerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Unfortunately, like an unsure but capable new employee, it is constantly looking for approval before providing the correct answer it already knew.“ June 7, 2022 AM Andrew M General ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “Sends a friendly reminder to our guests about their stay in case something happened and they forgot to cancel, which then allows us to provide better and maximize revenue.“ January 21, 2022 CK Carol K OwnerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 1-2 years. “Whistle Messaging is a helpful tool when it's working but bugs in the software have repeatedly caused user frustration and required considerable time and involvement on our part to resolve the issues.“ January 14, 2022 JS Jan S Owner/InnkeeperHospitality, Self-employedUsed the software for: Less than 6 months. “This has freed me up to not only not have our guests text me on my private phone, but I use the automated messages and now feel great knowing they will be reminded of their door code and where to park.“ January 25, 2022 CS Corey S General ManagerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Doesn't save much time if I have to "ok" everything that I already told it to say...“ June 7, 2022 ## Showing most helpful reviews Showing 1-25 of 131 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Oscar P. Captioner Hospitality Used the software for: 6-12 months ### "A new form to administrate your hotel" August 4, 2021 4.0 It has helped me a lot I’ve been using this software quite a while now and it has help me in my hotel organization it lets me know different Ares from the hotel how they are well-managed as well as how the guests feel during his stay, I would definitely recommend this app if you want to have a more complete organization for your hotel. Pros I like this software because it has several features that allows me to keep a correct and straight organization for my hotel, as well as having data which is gonna make me improve the hotel in order to make a better experience for the guests and also have a more improve management for the whole organization. Cons This software needs more work on their marketing, because we only have one feature to promote our different services so we need more apps and more feature that allows us to promote more our services. Review Source CS Corey S. General Manager Hospitality Used the software for: 1-2 years ### "Non-intrusive, real-time, guest communication is critical to our success!" June 7, 2022 5.0 Overall, Whistle is critical to the success of our operation. Because our resort is so small, our staff is often pulled in many different directions, and do not have the luxury of staying tethered to a specific workstation. With the Whistle Mobile App, we are able to stay in real-time contact with all our guests, even if we're up on the floors cleaning rooms, or out on the deck cleaning the pool, etc. Pros A majority of people in the world prefer the platform of text message when communicating with anyone. Now, we have the ability as a hotel to have this level of communication with our guests. We use this software to prepare our guests for their arrival, complete their digital guest registration, provide real-time feedback in regards to their experience and prepare them for departure and hopefully, their eventual return. Cons I wish the artificial intelligence was a little more intuitive. Whistle gives you the opportunity to prepare hundreds of FAQ's and their appropriate responses. The idea is that as your guests being to ask these repetitive and simple questions, Whistle can learn the typical response and automatically reply, taking this routine but demanding task off your plate full of responsibilities. Unfortunately, like an unsure but capable new employee, it is constantly looking for approval before providing the correct answer it already knew. Doesn't save much time if I have to "ok" everything that I already told it to say... Alternatives considered [Ivy Experience Suite](https://www.capterra.com/p/136769/Guest-Communications-Platform/) Reason for choosing Whistle Messaging Previous poor experience with Ivy Experience, whereby it did not interface correctly with our Property Management Software and could not distinguish which guests were in which building. Review Source BJ Bart J. Owner Hospitality Used the software for: 2+ years ### "OK, But Support is Not Very Helpful" April 14, 2025 3.0 A previous employee signed up for their service. Did it not occur to them that employees come and go at companies? It is impossible for us to remove a previous employee's name or email. Who does this? Pros The system generally functions well. No delay in quick sends and receipts of messages. Cons Their support is not very useful. They take a "it's not a bug, it's a feature" attitude even when bugs are obvious. Review Source DM Dan M. General Manager Hospitality Used the software for: 1-2 years ### "Fantastic platform, continous improvement and innovation" February 4, 2021 5.0 Having been with a previous texting service that was more expensive and less functional, we could not be more pleased with the Whistle product and team. It's legit easy to use and does everything we want it to! Pros 1\. The integration into our property management software (PMS) that allows us to send-out pre-arrival texts to our guests each day. 2. That we can send follow-up messages post stay that include a link to our TripAdvisor page. Cons I honestly cannot think of any features of functions of the software that I do not like. Reason for choosing Whistle Messaging Price, functionality, and value. Switched from [Kipsu](https://www.capterra.com/p/210183/Kipsu/) At the time, they did not integrate with our arriving guests and we had to manually "sell" the service to each arriving guest, adding significant time to our check-in process and overall functionality. They were also more expensive. Our PMS Company (SkyTouch) also sent out information indicating they had an integration, so we wanted to try it out. Review Source Response from Whistle Messaging February 5, 2021 Thanks for the positive review, Dan! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! TP Tania P. General Manager Hospitality Used the software for: 6-12 months ### "Great communication tool" February 18, 2021 5.0 We have definately increased productivity of our front desk operations with this additional communication tool. We are able to better communicate between the housekeeping department and with Guests. It allows us to be more efficient in our daily operations as we are not spending as much time on the phone. Pros We liked the ability to be able to communicate with our guests in a faster more efficient way. They didn't need to call us with requests, it could be texted. The Automatic responses set up in the system also helped to answer the everyday questions of Guests without us having to repeat the same information over the phone. It streamlined our processes. Cons It doesn't have a lost property feature which other products offered. If a guest left something in a room, the item could be recorded in this program and thus further streamline the process. Other products offered the ability to have the picture of the item, the address of the guests and the tracking info once shipped all recorded in the program. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[ALICE](https://www.capterra.com/p/153733/ALICE/)[Basecamp](https://www.capterra.com/p/56808/Basecamp/) Reason for choosing Whistle Messaging It provided the communication tools we needed and it was cost-effective. Review Source Response from Whistle Messaging March 1, 2021 Thanks for the positive review, Tania! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! SM Sonya M. Hotel Owner Hospitality Used the software for: Less than 6 months ### "Poor onboarding leads to a total stalled customer and no one cares" April 17, 2024 3.0 Poor at best. Trying to find anyone on the team that cares. Pros The demo and tool was great compared to Akia. But wow what a difference in the onboarding. Cons The onboarding is a total mess. They do not get back to you and you get stuck paying for a tool you cannot use. Switched from [Akia](https://www.capterra.com/p/188980/Akia/) Features at Whistle seemed helpful for us to generate revenue. Review Source ESF E Scot F. Innkeeper / Owner Hospitality Used the software for: 6-12 months ### "Game Changer for My Staff" February 26, 2021 5.0 Set up was easy and support has been great. We needed support to get up and running but haven’t really needed them since—and that tells me it’s well designed product. Pros The fact that so many templates can be created and scheduled to go out makes my staffs job so much easier. They don’t have to remember to confirm arrival times or make sure that guests have all their contactless check-in information. We also love the automated review requests based on their response—the AI that is built in has increased the percentage of reviews we get by over 100%. Guests comment all the time that they felt so taken care of and half the time, it’s not even us manually texting them! Cons There are a few things you have to sign into the desktop version to update. That is expected though and has not really been a problem, accept when you want to change something fast on the phone app. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) Google Voice gave us the ability to text but everything was manual. Whistle gave us tons of automation. Review Source Response from Whistle Messaging March 1, 2021 Thanks for the positive review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! CL Claus L. Director of Accommodations Hospitality Used the software for: 6-12 months ### "Whistle Mania" February 4, 2021 5.0 From the very first day I was in touch with "Whistle", I was impressed. The immediate follow-up and service was great. The set up was smooth and timely and we were up and running in no time. The system is user-friendly and efficient t and our staff loves it. We are currently exploring implementing Whistle into our F&B as well as Golf Divisions..so stay tuned. Thanks for what you do and keep up the good work:) Pros The ease of implementation as well as ease of use...not to forget the fact that our customers love it too Cons That I didn't get it sooner is my main disappointment. Alternatives considered [Medallia Concierge](https://www.capterra.com/p/161921/Zingle/) Reason for choosing Whistle Messaging The Best follow-up. Looked a lot easier for our guests and staff to us. No extravagant promises made...simply just the facts. Review Source Response from Whistle Messaging February 5, 2021 Thanks for the positive review, Claus! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! AB Ali B. Operations Manager Hospitality Used the software for: 2+ years ### "Game Changing Software" February 4, 2021 5.0 Pros I love how easy it is to use to communicate with our guests. The automatons have been so helpful to our business especially during covid. Cons I would love it if they added the option for email templates. Switched from [TrustYou](https://www.capterra.com/p/158139/TrustYou/) We were unsatisfied with the functionality of TrustYou. Review Source Response from Whistle Messaging February 5, 2021 Thanks for the positive review, Ali! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! RM Rebecca M. Operations Manager Hospitality Used the software for: 6-12 months ### "Need further interaction to provide fair review" February 5, 2021 4.0 I am finding it to be more and more useful as I become more familiar with the product. I believe once I take the time necessary to focus solely on the features I will find it to be hugely beneficial to my property as a whole. Pros Automated messaging is hugely helpful with communication with our guests! Integration with our current program was simple as \[SENSITIVE CONTENT HIDDEN\] was invaluable in setting us up! Cons I cannot honestly evaluate any negatives as I do not have experience with other products to form a fair comparison. Alternatives considered [Quore](https://www.capterra.com/p/169445/Quore/) Reason for choosing Whistle Messaging Another associate has used other products and been nonplussed so we decided to give Whistle a try! Review Source Response from Whistle Messaging March 3, 2021 Thanks for the review and feedback. kM kayla M. Property Managament Hospitality Used the software for: 2+ years ### "Easy to use" February 4, 2021 5.0 My overall experience with Whistle is a 10/10. I would definitely recommend it to any business looking for texting software to use within their employees or to reach out to clients. Pros I love everything about this software. I wouldn't say there is a negative side when using. Working with a lodging company and be able to communicate with our guests, owners, and vendors makes everything so much easier. Not many people like to pick up the phone and call to ask a simple question. This helps a lot with fewer incoming calls coming in when we are busy. You can also set up templates for questions that get asked often which is really nice to have. Cons Nothing at all. Everything is easy to navigate. Review Source Response from Whistle Messaging February 5, 2021 Thanks for the positive review, Kayla! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! KR Katie R. Manager Hospitality Used the software for: 6-12 months ### "Whistle makes communication convenient for our staff and our guests." January 18, 2022 5.0 It works; it does what it's supposed to do. It helps us keep organized, written contact with our guests in a way that is both convenient for our staff as well as our patrons. Pros Since whistle is integrated automatically with our reservation system, it does so much of the work for you. Also, with the automated text feature, we are able to make sure our guests know when they're being charged, when they're arriving, and when they are expected to depart, all without lifting a finger; efficient! It makes contact-free and late-night check-ins super easy and is a convenient outlet for guests to reach out to staff when they need assistance. Since the app is available on mobile, I'm also able to monitor the incoming and outgoing texts even when I'm not at my desk. Cons There is already so many things this software does that we do not even utilize. We are very comfortable with the texting feature and are not looking for anything beyond that. Review Source SM Samantha M. Guest Experience Officer Hospitality Used the software for: Less than 6 months ### "Good Value" January 25, 2022 4.0 Pros Automated messaging and guest communications give us the ability to focus on other aspects of the business. We would highly recommend using this product! Cons We're still struggling with some areas of implementation. We haven't been able to fully deploy all of the functionality but it is pretty intuitive. Perhaps another session or two with an implementation guru would help. Though they are in high demand and do not offer many calendar openings at this time. We're grateful the product is fairly intuitive. Reason for choosing Whistle Messaging It was recommended by another colleague. Review Source LH Lori H. Manager Hospitality Used the software for: 6-12 months ### "An asset to our Hotel" January 21, 2022 5.0 Glad we started using this. Most guests respond very highly about this feature Pros I like that we can communicate by text to our guests. Makes it easier to contact them. Cons I haven’t figured out a way to stop texts when our office closes. Review Source TV Thomas V. manager Hospitality Used the software for: 1-2 years ### "We've quickly come to depend on Whistle " January 18, 2022 5.0 It's been a real time and labor saver! Our office staff especially appreciates the automation! Pros We like its integration with our reservation software and resulting automatization of the guest registration and check/in process. Cons Some guests find it difficult to use. That may be a function of their limited computer literacy. Reason for choosing Whistle Messaging Its seamless integration capacity with out reservations system which was essential for a truly automated process. Review Source EE Emily E. Director of Operations Hospitality Used the software for: Less than 6 months ### "Whistle Works Wonders" January 21, 2022 5.0 This has really elimated guest miscommunication and fixed a lack in communication from guests not checking email information. Our cell phone service is medium, but most guests can get texts so it helps for communciation in that was as well. Pros The ease of use and succinct way that you can message your customers is most beneficial to us. Guests are much more likely to check texts than to respond to emails. Cons Currently there are few things we don't like about it. I guess the most annoying thing is the actual whistle - albeit necessary. Review Source KH Kendra H. Reservation Manager Hospitality Used the software for: 1-2 years ### "Time saver!! " February 9, 2021 5.0 I would definitely recommend Whistle to any business that values communication with their customers! Pros Whistle has been very integral part of our companies workflow, and is a huge time saver! Our customers love the constant communication, and the automation they offer makes it possible for it all to happen with minimal effort on our part. I love the quick responses from customer service when we need support, and they and great about adding features that help their customers. Cons Every time I have had an issue Whistle support has solved it with the next update. Review Source Response from Whistle Messaging February 10, 2021 Thanks for the positive review, Kendra! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! SP Scott P. Manager Hospitality Used the software for: 6-12 months ### "BEst efficiency driver for a small boutique hotel " January 14, 2022 5.0 Fantastic, communication on a single platform with all guests and employees is a big win! Pros We feel more comfortable not having a front desk. Automation of our welcome messages to guests is a huge time saver Cons IT can be a bit clunky at times. Some of the AI or sentiment features are not in the best context and could use a bit of work. Review Source MO Michael O. General Manager Hospitality Used the software for: 1-2 years ### "Best communication tool for our guests" February 4, 2021 5.0 It has been great. The amount of issues resolved has easily doubled. A lot of guests inform us of things wrong that they would not have via phone call or in-person, allowing us to find out about issues from the guest instead of a review after the fact. Pros I feel this is a much more efficient way to communicate with our guests. Being able to rapidly answer questions and handle requests or concerns, has led to better reviews. Also, the fact it integrates with our PMS> Cons Sometimes the notification tones are annoying and too frequent. Review Source Response from Whistle Messaging February 5, 2021 Thanks for the positive review, Michael! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! DC Dawn C. Front Desk Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Very Helpful Tool " January 26, 2022 5.0 We have solved a lot of communication problems with our guests and employees . Pros I can communicate with the guests, employees at our call center, and our sister resort. Cons It logs me out if I'm not actively using it for a while. Review Source KG Kimberly G. Director of Front Office Hospitality Used the software for: 2+ years ### "Queen Kapi'olani hotel" January 23, 2022 4.0 Obtaining guest info prior to arrival and giving information and responding to requests. Pros The text messaging option is helpful for responding to guest requests. Cons Auto reply needs some adjusting to answer questions more accurately. Review Source CT Chance T. General Manager- Diablo Mountain Inn Hospitality Used the software for: Less than 6 months ### "Great way to communicate with our guests!" February 23, 2021 5.0 We were emailing people and as many as half never checked or responded to our messages. I run a hotel and now guests are texting that they want early check in or that they are 20 minutes out. Before Whistle, we often had no warning and would scramble to shift reservations around to accomodate them. Now, we have time to accomdate most of them seemlessly. It has been a big help in guest satisfaction. Pros It allows us to communicate with guests by text message and have anyone respond back because our "phone number" is actually the Whistle Website. We have several prepared templates that allow us to message or respond to multiple guests quickly. Whistle has an escalatipn system which alerts us if a message received is not responded to quickly so we are prompt with responses for the guests. It also merges with our property management system! Cons While Whistle is pretty esay to use, I wish that they could streamline the initial communication system a little. It's okay, but I believe it could be easier. Review Source Response from Whistle Messaging March 1, 2021 Thanks for the positive review, Chance! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! MR Marlee R. Manager Hospitality Used the software for: 1-2 years ### "Great way to communicate with guests!" February 9, 2021 5.0 I enjoy Whistle, it's easy ton use and train employees on. It leaves the line of communication open for the guest, if they choose to. Pros Personally, I enjoy the upsell feature! Great way to text over product information and give clients options. Regardless of if they're clients or friend of clients. Cons I find it difficult to make the texts look good without proper spacing. The spacing tends to only work on certain templates. Review Source Response from Whistle Messaging February 10, 2021 Thanks for the positive review, Marlee! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! KF Kathy F. owner Hospitality Used the software for: 6-12 months ### "Excellent way to have "contact free" communication with guests" February 5, 2021 5.0 It's so easy to communicate with guests without having to staff our office. This has been a great labor cost savings. Pros My favorite feature is being able to send out automated texts to guests. Cons We had some glitches in the beginning related to time when messages would come to us and time when messages would bounce to our answering service. This problem was realized early on and the Whistle team was able to correct it quickly. Reason for choosing Whistle Messaging N/A. This product was recommended to us by our website provided and we did not explore other options. Review Source Response from Whistle Messaging February 10, 2021 Thanks for the positive review, Kathy! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! KG Katie G. Executive Director Hospitality Used the software for: 6-12 months ### "Easy to use and communicate with guests" February 22, 2021 5.0 Huge benefit of customer service and improving the guest experience! Pros Whistle was very easy to implement at our boutique hotel and allows us to easily communicate with guests before, during, and after their stay without having an employee on site 24/7. It was the solution we needed! Cons At this time, I cannot think of any cons. It may be helpful for us to be able to receive credit card info via the app and I wish our Think Reservations "tasks" list was accessible via Whistle. But we love the integration! Review Source Response from Whistle Messaging March 1, 2021 Thanks for the positive review, Katie! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! 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