# Page 2 | Whistle Messaging Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Whistle Messaging the right Customer Communications Management solution for you? Explore 132 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181980/Whistle/reviews --- Whistle Messaging 4.7 (132) [View alternatives](https://www.capterra.com/p/181980/Whistle/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Whistle Messaging ## Showing most helpful reviews Showing 26-50 of 132 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DJ Dean J. CFO Real Estate Used the software for: 2+ years ### "Whistle While You Work" May 10, 2022 4.0 Our overall experience with Whistle is we will never live without it. I highly recommend anyone in the Resort/Hotel service business to get hooked up with the software. It will make your life so much easier! Pros Whistle software has greatly enhanced communication throughout our Resorts. Both with internal customers & staff but also with all of our guests. Guests just LOVE the ability to text our front desk and our front desk staff LOVE the ability to get information out to all guests or just some guests instantly. This communication has increased our boat rentals, length of stays and even our concierge services. I would not run a Resort without Whistle! Cons I cannot say there is anything I dislike about the software. However, it could do more tasks within the software, and we have spoken with the company about the possibility for them to adapt the software to our needs. This is not a Con, as what the software was built to do, it does very well. We have simply asked them if they can make it do more to fit a need in our Organization, and they have responded, which is really a Pro! Reason for choosing Whistle Messaging We didn't know much about these products but #1. Whistle representatives were very responsive to our questions and concerns. Most other products did not even return our first call. #2. The product does everything we needed it to do. #3. The price was the same or cheaper than the alternative products. #4. Most alternative products took days to respond to questions which lead us to believe we would never get good customer service with these others. Review Source JM Jessica M. Owner Hospitality Used the software for: 6-12 months ### "Great guest communication tool, with a few tweaks/updates could be amazing!" January 13, 2022 4.0 It's brought us forward in the ways we relay information and has allowed guests to ask questions prior to arrival so we can make sure we're all on the same page. Pros I think whistle has significantly improved our communications with guests. Cons 1.) Super annoying that a name I type doesn't delete after messaging that person. I have to backspace to look up next guest. At least put an "x" at the end of the bar to make it easier to clear. 2.) Also, please stop censoring names like "Dick". I was extremely embarrassed when I typed "Hi Helen & Dick..." and it changed his name. We are grown adults, we do not need to censor anything. I typed "you can sneak in and steal some cookies" and it censored "steal"?! 3.) Lastly, when I message a guest, it doesn't show up in the current messages that are open until the guest messages back. It is inconvenient, as I'd like to know by looking at one place all 8 of my check ins for the day were messaged. 4.)It appears photos can be part of a template of text but it doesn't work that way, I end up needing to send another text with the photo which is annoying because we use our phones and photos can't be labeled. So when sending floor plans, I need to squint to make sure I have the right one and I'd rather just have it go with the text in the template. 5.) Once a message from a guest comes in and it's escalated, if you go in to acknowledge the message, you have to take a 2nd step to click on and off of it in the other tab. And it still continues to whistle on other devices like my computer or my husbands phone, ipad etc. 6.)it's really annoying that I can't send our guidebook with the short identifiable name, Whistle rebrands that link and customers are afraid to click thinking its spam Reason for choosing Whistle Messaging We did some research, but Whistle came recommended by other Innkeepers in the area. Review Source MB Mackenzie B. General Manager Hospitality Used the software for: 1-2 years ### "A great tool for streamlining communications with our guests." February 4, 2021 5.0 Very pleased, it is a valuable asset to any small hotel especially when managed remotely by a small team. It helps maintain personal connection in a time when that is becoming increasingly challenging. Pros As a boutique hotel with a very small staff and unconventional operations, Whistle has made communication between myself, my staff and our guests much more efficient. As an adaptation to Covid-19, we have modified our property to run with a contactless, self check-in model and Whistle automatically provides our guests with the information they need immediately and improves the guest's overall experience. As it is 100% my responsibility to ensure the guests questions and issues are addressed promptly, at all times of the day, it is a relief to know I have this tool as support. Cons The only issue I have encountered is that if one of my staff members (typically housekeeping) opens a message from a guest, it no longer shows as unread on my platform. There have been several occasions where I have missed an important notification because it was already read and not translated to me by my team as typically this happens on their day off or with something that is not their responsibility to attend to. It could be improved with improved communication between myself and my staff but it would be nice to know that messages with only show as READ as I myself have read them, regardless of if my staff has opened them on their device. Review Source Response from Whistle Messaging February 10, 2021 Thanks for the positive review, Mackenzie! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! LN Lindsey N. Marketing Director Hospitality Used the software for: 6-12 months ### "Whistle helps connect us directly with our guests" June 11, 2021 5.0 When COVID hit, we needed a way to be able to communicate with our hotel guests the ongoing changes and safety information that was important to the hotel. Our employees were spending hours a day on the phone explaining things to guests. Whistle cut that time down to nearly none! We are able to be in touch with the guest in a personal way while also letting them know important safety and hotel policy information. Our guests love it too as they feel like they have help at their fingertips! Pros Whistle is super easy to use and implement. The automations that we were able to set up help us to communicate with our guests without adding more to our staffs workload. We were up and running in just a few weeks! The user interface makes it easy to navigate and manage ourselves, but whenever we have had trouble the Whistle team has been quick to respond and resolve our issues. Cons There are a few glitches here and there with the software, but overall we love it. Reason for choosing Whistle Messaging The pricing was right for our company and the product had all the abilities to connect with our hotel software in a way that would be easy for our employees. The team at Whistle was friendly and helpful and understood our vision. Review Source Response from Whistle Messaging July 1, 2021 Thanks for the positive review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! LS Laura S. Owner/CEO Hospitality Used the software for: 6-12 months ### "A very important service that is sometimes frustrating to use." January 13, 2022 3.0 Pros Being able to communicate with guests (& staff) directly through text messaging on its own number and all staff members can participate. Cons The App! It is glitchy- crashes, doesn't send messages right away sometimes, archives current guests and then opens past guests communications randomly, won't whistle. We often have to close out the app and open it back up again. Review Source CK Carol K. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Numerous software bugs experienced" January 14, 2022 3.0 Whistle Messaging is a helpful tool when it's working but bugs in the software have repeatedly caused user frustration and required considerable time and involvement on our part to resolve the issues. Pros Ability to interact with guests and staff via one messaging service. Cons We've experienced numerous bugs with this software and have spent a considerable amount of time reporting the issues and troubleshooting for their support team. In some cases, the issues have been resolved and then reappear at a later date. In almost every case, when we reported an issue the support team responded that it was working fine. The issues were only acknowledged after we invested our time to test, troubleshoot, provide screenshots and documentation. Despite their promises to let us know when an issue was fixed with a new release, we have not received follow up communications. Reason for choosing Whistle Messaging Recommended by our website developer/host. Review Source TW Tashina W. Revenue Manager Hospitality Used the software for: 6-12 months ### "Great Product" January 18, 2022 4.0 We have loved it so far and my only complaint is that it doesnt pull multiple reservations under one name Pros We love how user friendly it is. We use it as our main communication platform amongst our team as well as our guests that are staying in the Inn. Cons That the cloudbeds integration doesnt pull multiple reservations under one name. Review Source ML Morgan L. General Manager Hospitality Used the software for: 2+ years ### "Thanks for the product. " January 18, 2022 4.0 Pros The ease in which we can add to it and customize it to work for what we need. Cons It can be glitchy. We have lost reservations, templates have stopped working randomly and conversations have to be actively archived by each user. There is a lot of maintenance to keep it clean and organized. Review Source JD Jordan D. Innkeeper Hospitality Used the software for: 6-12 months ### "Efficient and approachable multi-tasker's dream" February 16, 2021 5.0 Overall the experience with Whistle has been great. The response time for our guest services is near-instantaneous as we can now respond to requests or questions while working on something else. Pros The best part of the Whistle software is its approachability. By utilizing the texting app on a guest's phone, our guest services become just like they are texting a friend. It is great to see guests progress during their stay from short, sometime pointed communication, to adding emojis! Cons At first, the dashboard was a bit cluttered and therefore there was a bit of a learning curve. Navigation became easier after some use. However, I do wish there was more definition or contrast in the dashboard. This would greatly improve "quick-glance" reference as often front desk staff is multi-tasking. Reason for choosing Whistle Messaging We did a lot of research, which took longer than you would have thought as finding specific search terms to Google was harder than expected. After settling on a few options it occurred to us to ask if our property management system, ThinkReservations, had any suggestions of even better yet direct integrations. Turns out they were already working on direct integration with Whistle as we were researching so it all came together smoothly from there. Review Source Response from Whistle Messaging March 1, 2021 Thanks for the positive review, Jordan! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! SW Sandy W. Owner Hospitality Used the software for: 6-12 months ### "Adds a Personal Touch to Social Distancing" February 16, 2021 5.0 Guests like the ease during their stay. Prior to arrival, they MUCH prefer a text to a phone call--our calls are seldom answered, but the texts almost always are. The first day we used it we tried to run a charge that had an outdated credit card date. We called the guest--no response. We tried Whistle (then a new tool) and the guest called us back 30 seconds later. We knew then it was a winner. Pros When we reopened last year, we put a lot of processes in place to keep our guests and our team safe. Unfortunately, many of these changes meant less interactions with our guests. Whistle lets us interact in a safe way--while actually offer BETTER service. Guests frequently mention how easy we are to reach, and how quickly we respond to requests. Cons It is frustrating that hitting the 'return' button automatically sends your comment to the guest, even though there is a 'send' button at the bottom. When responding to a complaint, the text is typically longer and I'd like to break it up by a space (but not break it up so much that the guest thinks that sentence is my only response). Also, it seems like when I click on a guest name, the page 'hiccups' and I get the guest below the one I've clicked on. I've learned to be careful and check the name before I send the message. Review Source Response from Whistle Messaging March 1, 2021 Thanks for the positive review, Sandy! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! TS Trish S. General Manager Hospitality Used the software for: 1-2 years ### "Has Saved Me Hours!" January 18, 2022 5.0 I love it. Pros While I can't make my guests read all my messages, it has saved me hours in communication and frustration. Worth every penny. Letting guests know important updates during their stay has been the best part of the software for us. Cons I would love to see a way to schedule all messages not just through a campaign. I would also like the option that once the campaign is created I can use the names over and over again throughout their stay vs resetting up each time. Review Source RF Rod F. CTO Hospitality Used the software for: 2+ years ### "Everything that we required and more" February 4, 2021 5.0 It's been a pleasure, to say the least. There are a few key members of their operation that differentiate it from the rest. Quick action and tickets around for a day or two rather than 3 weeks is something that I can't speak enough about. Pros The features and integration is something you can only find in the much more expensive products. If you have a custom application, this is your solution. The API is flexible and with a team behind it who actively searches and destroys bugs for breakfast. The automation feature has increased our ROI substantially, and adding custom fields with the API makes even transactional SMS/Whatsapp messages possible. Cons There is a learning curve, but I don't think there is a way around that. It's come a long way in the last two years, and I wouldn't say it was too hard to catch on. Reason for choosing Whistle Messaging Price, feature set, and our needs, support and their roadmap. Review Source Response from Whistle Messaging February 5, 2021 Thanks for the positive review, Rod! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! John R. Front Office Manager Hospitality Used the software for: 2+ years ### "Great Product for price" February 12, 2021 5.0 Good Pros user friendly interface Customizable messages Cons Wish there was a way to organize messages (like different categories, etc) we send upwars of 200 a day sometimes so this could be helpful Alternatives considered [Kipsu](https://www.capterra.com/p/210183/Kipsu/) Reason for choosing Whistle Messaging Price Review Source Response from Whistle Messaging February 15, 2021 Thanks for the positive review, John! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! KC Kamila C. Front Desk Receptionist Hospitality Used the software for: 6-12 months ### "Makes communication a breeze" February 6, 2021 5.0 Overall, this is a great way to keep in touch with our guests staying at the hotel and for them to communicate with us, it makes everything much more easier and convenient for both staff & guests to communicate without having to come to the front desk. A welcome text is sent out for the arrivals on the day of, a mid-stay text is sent and when guest is leaving they get a departure text as well. Very well done system. Pros I like that I'm able to communicate with guests so simply & guests are able to communicate any problems, concerns and feedback without leaving their room, just a text away. Especially now during this whole pandemic, it makes both the guest and the staff feel more comfortable when they do not need to come down to make a request, complaint or have a concern. I like that you're able to set up and customize the texts that are sent out to the guests - makes it more personal. Cons Before the updated whistle, I did not like that you could not organize the requests from guests to know what is done/ taken care of and still needs a follow up. Since the update they have listened to suggestions and improved incredibly. Makes everything so organized. Review Source Response from Whistle Messaging February 10, 2021 Thanks for the positive review, Kamila! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! DB Danielle B. Innkeeper Hospitality Used the software for: 1-2 years ### "Whistle while you work!" January 21, 2022 5.0 A great tool for the hospitality industry in the day and age of technology. We love being available to our guests via a quick text. Pros Love that guests can easily reach out whenever they need. especially during covid it helped contactless check in and out go swift and smooth. also guests are more likely to reach out to us via text than calling. Cons So far so good. We don’t use all the features bc we are a small property. But are happy to have the options to do so. Reason for choosing Whistle Messaging Our marketing company said this was the go to product for our needs. Review Source MC Magan C. Membership and Leisure Sales Manager Hospitality Used the software for: 1-2 years ### "Whistle was a life saver!" January 18, 2022 5.0 We are able to market to current guests and former guests. Pros For our property, this software is a necessity to keep in constant contact with our guests. Cons There is not anything that I do not like about this software. Review Source kM kayla M. Property Managament Hospitality Used the software for: 2+ years ### "Easy to use" February 4, 2021 5.0 My overall experience with Whistle is a 10/10. I would definitely recommend it to any business looking for texting software to use within their employees or to reach out to clients. Pros I love everything about this software. I wouldn't say there is a negative side when using. Working with a lodging company and be able to communicate with our guests, owners, and vendors makes everything so much easier. Not many people like to pick up the phone and call to ask a simple question. This helps a lot with fewer incoming calls coming in when we are busy. You can also set up templates for questions that get asked often which is really nice to have. Cons Nothing at all. Everything is easy to navigate. Review Source Response from Whistle Messaging February 5, 2021 Thanks for the positive review, Kayla! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! KM Kitt M. Owner Hospitality Used the software for: 6-12 months ### "My customers and I are happier than ever with Whistle" February 9, 2021 5.0 Very easy set up, good directions and very quick response from customer service (although you have to text and wait for a reply). I am very happy. Pros This is a great product, even for a small Inn like mine. It is the only method of communication that gets an immediate response and makes guests feel like they have a positive relationship with us before they even arrive. I purchased this to be able to easily confirm arrival times and eating restrictions for guests without having to spend hours on the phone, particularly since nobody wants to answer potential robo/sales calls. I had no idea that guests would also use it to ask questions and let me know about any concerns or issues that they have, so that I can address them immediately. It is also nice because I can respond to the texts on my computer or phone easily and don't have to step out to take a call. Cons It is taking me a while to learn about all of the features, but this is no different than other software. Review Source Response from Whistle Messaging February 10, 2021 Thanks for the positive review, Kitt! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! KR Katie R. Manager Hospitality Used the software for: 6-12 months ### "Whistle makes communication convenient for our staff and our guests." January 18, 2022 5.0 It works; it does what it's supposed to do. It helps us keep organized, written contact with our guests in a way that is both convenient for our staff as well as our patrons. Pros Since whistle is integrated automatically with our reservation system, it does so much of the work for you. Also, with the automated text feature, we are able to make sure our guests know when they're being charged, when they're arriving, and when they are expected to depart, all without lifting a finger; efficient! It makes contact-free and late-night check-ins super easy and is a convenient outlet for guests to reach out to staff when they need assistance. Since the app is available on mobile, I'm also able to monitor the incoming and outgoing texts even when I'm not at my desk. Cons There is already so many things this software does that we do not even utilize. We are very comfortable with the texting feature and are not looking for anything beyond that. Review Source MR Manuel R. Front Office Manager Hospitality Used the software for: 2+ years ### "Great Communication Tool!!!" January 16, 2022 5.0 Pros I like being able to send out pre-arrival messages to all guest checking into my property and being able to chat with my team/guests through whistle adds an extra layer of peace of mind. Cons The only thing I wish I could do is browse pages without losing information I've already entered, for example I use campaigns to send out specials and information to guest and often I find myself needing to open another whistle page to check a different page as to not lose my campaign information. Review Source SM Samantha M. Guest Experience Officer Hospitality Used the software for: Less than 6 months ### "Good Value" January 25, 2022 4.0 Pros Automated messaging and guest communications give us the ability to focus on other aspects of the business. We would highly recommend using this product! Cons We're still struggling with some areas of implementation. We haven't been able to fully deploy all of the functionality but it is pretty intuitive. Perhaps another session or two with an implementation guru would help. Though they are in high demand and do not offer many calendar openings at this time. We're grateful the product is fairly intuitive. Reason for choosing Whistle Messaging It was recommended by another colleague. Review Source BH Barry H. General Manager Hospitality Used the software for: 6-12 months ### "Great Results and Operations Ease of Software" February 9, 2021 5.0 We have had a most positive experience with Whistle. We began researching for options contactless hospitality solutions for maintaining the finest guest service during the COVID-19 pandemic and for other reasons. We are pleased thus far with the product. Pros The ease of utilizing the software on desktop , mobile devices and the various options for interacting with our guest. The software also offers the ease of communicating with other staff members and assigning tasks to staff members to quickly resolve any housekeeping or maintenance issues for our guest in a timely manner. A positive result of this ease of communication reduces radio communications that could previously be overheard by our guests. Cons We have no complaints with this product and are actually looking at utilizing other features that are available at another pricepoint. Reason for choosing Whistle Messaging Pricing, Interface with existing PMS and ease of operation. Review Source Response from Whistle Messaging February 10, 2021 Thanks for the positive review, Barry! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! LH Lori H. Manager Hospitality Used the software for: 6-12 months ### "An asset to our Hotel" January 21, 2022 5.0 Glad we started using this. Most guests respond very highly about this feature Pros I like that we can communicate by text to our guests. Makes it easier to contact them. Cons I haven’t figured out a way to stop texts when our office closes. Review Source TH Tori H. Rooms Division Manager Hospitality Used the software for: 1-2 years ### "Great Potential " January 13, 2022 4.0 We have been satisfied with the basic features. The system allows us to stay in touch with our guests. Pros Product is fairly easy to use once you have loaded your guest info. Campaigns are handy and it allows for us to send important information in a timely manner. The task/ticket feature is great! Cons There are some quirks. The uploading of reservations is not as simple as we had hoped. Sorting reservations by last name was not possible. The system does a poor job of recognizing duplicate profiles and combining them. Its buggy and needs work Review Source TV Thomas V. manager Hospitality Used the software for: 1-2 years ### "We've quickly come to depend on Whistle " January 18, 2022 5.0 It's been a real time and labor saver! Our office staff especially appreciates the automation! Pros We like its integration with our reservation software and resulting automatization of the guest registration and check/in process. Cons Some guests find it difficult to use. That may be a function of their limited computer literacy. Reason for choosing Whistle Messaging Its seamless integration capacity with out reservations system which was essential for a truly automated process. 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