# Page 3 | Whistle Messaging Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Whistle Messaging the right Customer Communications Management solution for you? Explore 132 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181980/Whistle/reviews --- Whistle Messaging 4.7 (132) [View alternatives](https://www.capterra.com/p/181980/Whistle/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Whistle Messaging ## Showing most helpful reviews Showing 51-75 of 132 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cole D. Director of Sales & Marketing Hospitality Used the software for: 1-2 years ### "A Fantastic Tool" February 9, 2021 5.0 Pros We use it every day to speak internally as well as with our hotel guests and it is extremely easy. Cons I do receive alerts for areas that don't pertain to me that I can't turn off, so some more personalization would be nice. Review Source Response from Whistle Messaging February 10, 2021 Thanks for the positive review, Cole! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! IN Isa N. Housekeeping Manager Hospitality Used the software for: 1-2 years ### "Great App To Communicate With Guests" January 25, 2022 5.0 Pros Whistle Messaging makes life so much easier to communicate with our guests at both our Hotels. It's easy, quick, and saves us a lot of time & trouble. Cons There is nothing I like the least, I find that everything is great. Review Source EE Emily E. Director of Operations Hospitality Used the software for: Less than 6 months ### "Whistle Works Wonders" January 21, 2022 5.0 This has really elimated guest miscommunication and fixed a lack in communication from guests not checking email information. Our cell phone service is medium, but most guests can get texts so it helps for communciation in that was as well. Pros The ease of use and succinct way that you can message your customers is most beneficial to us. Guests are much more likely to check texts than to respond to emails. Cons Currently there are few things we don't like about it. I guess the most annoying thing is the actual whistle - albeit necessary. Review Source JR Julie R. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Privacy is great" February 4, 2021 5.0 The ease of learning how to use it and setting it up makes it user-friendly for most anyone that is not skilled in computer Ways. Pros That the customers can contact you directly and with the little “whistle” sound you notice from a current and active client. You can also give them the dedicated phone number to contact someone that is taking your place or the number so they can contact you without giving your personal cell phone number. That is huge for them not to have your personal number. Cons Easier access to have them opt in when it is not necessary in certain areas of the world to require that opt in. For example hospitality when they’ve already made a reservation and giving you permission to contact them. Reason for choosing Whistle Messaging ThinkReservations recommendation Review Source Response from Whistle Messaging February 5, 2021 Thanks for the positive review, Julie! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! KH Kendra H. Reservation Manager Hospitality Used the software for: 1-2 years ### "Time saver!! " February 9, 2021 5.0 I would definitely recommend Whistle to any business that values communication with their customers! Pros Whistle has been very integral part of our companies workflow, and is a huge time saver! Our customers love the constant communication, and the automation they offer makes it possible for it all to happen with minimal effort on our part. I love the quick responses from customer service when we need support, and they and great about adding features that help their customers. Cons Every time I have had an issue Whistle support has solved it with the next update. Review Source Response from Whistle Messaging February 10, 2021 Thanks for the positive review, Kendra! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! RM Rebecca M. Operations Manager Hospitality Used the software for: 6-12 months ### "Need further interaction to provide fair review" February 5, 2021 4.0 I am finding it to be more and more useful as I become more familiar with the product. I believe once I take the time necessary to focus solely on the features I will find it to be hugely beneficial to my property as a whole. Pros Automated messaging is hugely helpful with communication with our guests! Integration with our current program was simple as \[SENSITIVE CONTENT HIDDEN\] was invaluable in setting us up! Cons I cannot honestly evaluate any negatives as I do not have experience with other products to form a fair comparison. Alternatives considered [Quore](https://www.capterra.com/p/169445/Quore/) Reason for choosing Whistle Messaging Another associate has used other products and been nonplussed so we decided to give Whistle a try! Review Source Response from Whistle Messaging March 3, 2021 Thanks for the review and feedback. CG Carolina G. Innkeeper Hospitality Used the software for: 1-2 years ### "Innkeeper review" January 18, 2022 3.0 Pros It had helped us to task projects and keep updated with communications to guests and staff. Cons It can be confusing at times, the double checkmark from texts confuses guests and employees, they always think we read the message because it shows 2 mark checks. Review Source DF Deanne F. Owner Hospitality Used the software for: 6-12 months ### "This new product is the new best thing in the hospitality industry!" February 9, 2021 5.0 Check ins are easier. Resolving guest concerns are easier. We love this product. I guess the only downside is that we are so accessible to our guests!! But they even have answers for that you can program in if it is a problem. Pros With the advent of COVID, we now have access to each guest who comes to our property. We check them in online, answer questions, remind them of dinner and massage appointments, check with them about concerns. They don't need to put on a mask and come find someone. The guests love it and we love it! Cons When we started it was a difficult to get responses from management when we had questions. But we have learned there are tutorials and it is pretty self taught. Don't expect any hand holding. Review Source Response from Whistle Messaging February 10, 2021 Thanks for the positive review, Deanne! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! mO matthew O. President Hospitality Used the software for: 6-12 months ### "Great guest communication tool" February 5, 2021 5.0 Excellent guest communication tool. Timely (during Covid), but sure to be a great tool well after the pandemic as well. Pros The ease if use and initial start-up. Maybe most importantly, our guests love the system and how quickly they get responses to their queries and service requests. Cons Dashboard could be a little cleaner and less busy, but otherwise very good. Alternatives considered [Medallia Concierge](https://www.capterra.com/p/161921/Zingle/)[Amadeus HotSOS](https://www.capterra.com/p/213438/HotSOS/) Reason for choosing Whistle Messaging Ease of use, good sales people (not pushy) and price was also a consideration. Integration with Mews was also a factor. Review Source Response from Whistle Messaging February 10, 2021 Thanks for the positive review, Matthew! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! SP Scott P. Manager Hospitality Used the software for: 6-12 months ### "BEst efficiency driver for a small boutique hotel " January 14, 2022 5.0 Fantastic, communication on a single platform with all guests and employees is a big win! Pros We feel more comfortable not having a front desk. Automation of our welcome messages to guests is a huge time saver Cons IT can be a bit clunky at times. Some of the AI or sentiment features are not in the best context and could use a bit of work. Review Source LS Leanne S. Property Manager Hospitality Used the software for: 6-12 months ### "Reliable Product, Major Timesaver " February 13, 2021 5.0 Nothing but a positive experience. We communicate regularly and automatically with our guests. In fact we continuously receive feedback that we are 'great communicators regarding the experience to expect at your property". Pros Personally, this product is a lifesaver for us! Set up was quick and easy and we've had virtually no downtime. My customers are big "texters", so this has worked out great. I love the fact that we have set up automated texting for important information that needs to get to our guests on a regular basis and it saves me an immense amount of time instead of manually sending the same text over and over. Cons I honestly can't think of anything that has caused us any aggravation. Review Source Response from Whistle Messaging March 3, 2021 Thanks for the positive review, Leanne! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! MO Michael O. General Manager Hospitality Used the software for: 1-2 years ### "Best communication tool for our guests" February 4, 2021 5.0 It has been great. The amount of issues resolved has easily doubled. A lot of guests inform us of things wrong that they would not have via phone call or in-person, allowing us to find out about issues from the guest instead of a review after the fact. Pros I feel this is a much more efficient way to communicate with our guests. Being able to rapidly answer questions and handle requests or concerns, has led to better reviews. Also, the fact it integrates with our PMS> Cons Sometimes the notification tones are annoying and too frequent. Review Source Response from Whistle Messaging February 5, 2021 Thanks for the positive review, Michael! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! TC Tamika C. Director of Rooms Hospitality Used the software for: 2+ years ### "Easy to Use" February 6, 2021 4.0 Pros Whistle is very easy to use. Anyone on staff is able to access the reports needed to be in contact with guests. The features are numerous where you can also expand to keep track of internal issues as well which is great. Cons If Whistle could read/pull information directly from the OnQ system that would be great Review Source Response from Whistle Messaging February 10, 2021 Thanks for the positive review, Tamika! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! DC Dawn C. Front Desk Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Very Helpful Tool " January 26, 2022 5.0 We have solved a lot of communication problems with our guests and employees . Pros I can communicate with the guests, employees at our call center, and our sister resort. Cons It logs me out if I'm not actively using it for a while. Review Source JA Jeff A. General Manager Hospitality Used the software for: 6-12 months ### "Quality Product with Great Features " February 18, 2021 4.0 Great product love how all features have been thought out for practical uses in the industry. Pros We are in a mixed use property where are concierge staff provide service to both hotel guests and building residents. This system allows both to communicate easily with the Concierge. Cons Setting up some features is a bit complicated. Better assistance in getting these set up would be appreciated. Alternatives considered [Quore](https://www.capterra.com/p/169445/Quore/) Reason for choosing Whistle Messaging Provides features that others don’t. Review Source Response from Whistle Messaging March 1, 2021 Thanks for the positive review, Jeff! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! KG Kimberly G. Director of Front Office Hospitality Used the software for: 2+ years ### "Queen Kapi'olani hotel" January 23, 2022 4.0 Obtaining guest info prior to arrival and giving information and responding to requests. Pros The text messaging option is helpful for responding to guest requests. Cons Auto reply needs some adjusting to answer questions more accurately. Review Source ML Michelle L. Owner Hospitality Used the software for: 6-12 months ### "Great Solution for Post-Covid Touchfree Communication" February 17, 2021 5.0 Post-Covid, we had to re-create our trademark friendly and helpful attitude with caution, masks and distance. Whistle helped us bridge this gap and continue with cheery, conversational messages with links to required forms like check-ins and menu selections. Pros Easy to set up and create short friendly communications. Well accepted by guests and staff. Easy to imbed links for forms to be completed. Cons With Basic Plan, limited to just three set times for various messages. Would prefer to have flexibility with send times and limit number of text available in Basic Plan - this would give the small business greater flexibility. Review Source Response from Whistle Messaging March 1, 2021 Thanks for the positive review, Michelle! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! CT Chance T. General Manager- Diablo Mountain Inn Hospitality Used the software for: Less than 6 months ### "Great way to communicate with our guests!" February 23, 2021 5.0 We were emailing people and as many as half never checked or responded to our messages. I run a hotel and now guests are texting that they want early check in or that they are 20 minutes out. Before Whistle, we often had no warning and would scramble to shift reservations around to accomodate them. Now, we have time to accomdate most of them seemlessly. It has been a big help in guest satisfaction. Pros It allows us to communicate with guests by text message and have anyone respond back because our "phone number" is actually the Whistle Website. We have several prepared templates that allow us to message or respond to multiple guests quickly. Whistle has an escalatipn system which alerts us if a message received is not responded to quickly so we are prompt with responses for the guests. It also merges with our property management system! Cons While Whistle is pretty esay to use, I wish that they could streamline the initial communication system a little. It's okay, but I believe it could be easier. Review Source Response from Whistle Messaging March 1, 2021 Thanks for the positive review, Chance! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! DS David S. General Manager Hospitality Used the software for: 6-12 months ### "Better than expected!" February 4, 2021 5.0 Our guests are able to text us and not have to use a random number, we can send them post stay review questions, they can purchase mini bar items through whistle, and they can sign their reg cards before they check in to make it faster Pros I love that everyone in my team is connected, and reminded if they forget to respond. I love you can have live chat connected to your website, and also have a store built in or DocuSign available Cons It has a few small glitches, but I see there was just an update so they may be taken care of now. They were never extreme to stop you from completing a task Reason for choosing Whistle Messaging The price was amazing Review Source Response from Whistle Messaging February 5, 2021 Thanks for the positive review, David! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! MR Marlee R. Manager Hospitality Used the software for: 1-2 years ### "Great way to communicate with guests!" February 9, 2021 5.0 I enjoy Whistle, it's easy ton use and train employees on. It leaves the line of communication open for the guest, if they choose to. Pros Personally, I enjoy the upsell feature! Great way to text over product information and give clients options. Regardless of if they're clients or friend of clients. Cons I find it difficult to make the texts look good without proper spacing. The spacing tends to only work on certain templates. Review Source Response from Whistle Messaging February 10, 2021 Thanks for the positive review, Marlee! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! rL reyes L. executive Housekeeper Hospitality Used the software for: 2+ years ### "Great tool" January 13, 2022 5.0 Pros Easy to navigate and respond, make our service be expedited in better manner Cons none everything is working good. please keep the good service Review Source KF Kathy F. owner Hospitality Used the software for: 6-12 months ### "Excellent way to have "contact free" communication with guests" February 5, 2021 5.0 It's so easy to communicate with guests without having to staff our office. This has been a great labor cost savings. Pros My favorite feature is being able to send out automated texts to guests. Cons We had some glitches in the beginning related to time when messages would come to us and time when messages would bounce to our answering service. This problem was realized early on and the Whistle team was able to correct it quickly. Reason for choosing Whistle Messaging N/A. This product was recommended to us by our website provided and we did not explore other options. Review Source Response from Whistle Messaging February 10, 2021 Thanks for the positive review, Kathy! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! DM Deborah M. General Manager Hospitality Used the software for: 2+ years ### "Easy Guest Communication" February 9, 2021 5.0 We are extremely happy with Whistle !! It has made guest communication so much easier and the guests love it !! Pros The ease in use and how easy it is to keep in touch with guests Cons Integration was not difficult - everything was seamless Review Source Response from Whistle Messaging February 10, 2021 Thanks for the positive review, Deborah! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! KG Katie G. Executive Director Hospitality Used the software for: 6-12 months ### "Easy to use and communicate with guests" February 22, 2021 5.0 Huge benefit of customer service and improving the guest experience! Pros Whistle was very easy to implement at our boutique hotel and allows us to easily communicate with guests before, during, and after their stay without having an employee on site 24/7. It was the solution we needed! Cons At this time, I cannot think of any cons. It may be helpful for us to be able to receive credit card info via the app and I wish our Think Reservations "tasks" list was accessible via Whistle. But we love the integration! Review Source Response from Whistle Messaging March 1, 2021 Thanks for the positive review, Katie! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! IC Isabelle C. Co-Owner Hospitality Used the software for: 6-12 months ### "Woodstocker's review of Whistle" February 20, 2021 5.0 Easy communications with guests when no carrier violations take place Pros Ease of use and productivity targets enabled Cons The constant carrier violation issues - Frankly it defeats the purpose of the product. Whistle needs to resolve this and users should not be paying for this resolution. It is part of the brand promise Review Source Response from Whistle Messaging February 23, 2021 Hi Isabelle, thank you for your review and for the issue you've highlighted. I've spoken with our team and they've notified me that they are already working with you on this issue. The carrier filtering issues are a common problem for all A2P (application to person) messaging systems right now, and we are all collectively working with carriers like AT&T to resolve this issue as soon as possible. Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.