# Page 4 | Whistle Messaging Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Whistle Messaging the right Customer Communications Management solution for you? Explore 132 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181980/Whistle/reviews --- Whistle Messaging 4.7 (132) [View alternatives](https://www.capterra.com/p/181980/Whistle/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Whistle Messaging ## Showing most helpful reviews Showing 76-100 of 132 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ML Michel L. owner Real Estate Used the software for: 1-2 years ### "The best I tried" February 12, 2021 5.0 Pros Whistle is the fourth customer communications software I've tried. This is by far the best for a reasonable price. What a time saver to have one place to communicate with all available channels! Cons I'd like more integration with Booking.com messaging service. Reason for choosing Whistle Messaging Comprehensive and easy to use Review Source Response from Whistle Messaging March 1, 2021 Thanks for the positive review, Michel! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! AB Alicia B. General Manager Hospitality Used the software for: 2+ years ### "Whistle " February 9, 2021 5.0 Pros Whistle gives us many features to communicate with out guests. It's great to send a welcome note, in-house information such as they received a package or fax, sending thank you texts once the guest has left the property. Cons I wish that it was integrated with out system so that it could auto send out welcome messages without us needed to upload the arrivals daily. Alternatives considered [Kipsu](https://www.capterra.com/p/210183/Kipsu/) Review Source Response from Whistle Messaging February 10, 2021 Thanks for the positive review, Alicia! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! rS randy S. Hotel operations manager Hospitality Used the software for: 1-2 years ### "Whistle is a great tool to stay in contact with our guests." February 4, 2021 5.0 Outstanding tool. Easy to use. Pros It is such a great tool to stay in contact with our guests. Easy to use. Cons Wish it would be easier to create new templates. I have had a few issues, and was not able to be helped or follow up. For some reason I can not even find out how to create or change the templates we use. Review Source Response from Whistle Messaging February 10, 2021 Thanks for the positive review, Randy! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! OS Orrin S. Reservations Events Services Used the software for: 6-12 months ### "Whistle is Great!" February 4, 2021 4.0 Every business should use Whistle! Pros I really enjoy being able to contact our guests via text, without having to use a cellphone. Cons I don't like that the guests do not receive the messages that we sent to them after they say yes. For example I ask them if they would like to make a dinner reservation. First they have to say yes to get the texts but I think that the message that was sent does not go thru after they say yes. I am not sure if that is true or not. Review Source Response from Whistle Messaging February 10, 2021 Thanks for the positive review, Orrin! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! LT LaShonda T. AGM Hospitality Used the software for: 2+ years ### "Great Communicate " January 18, 2022 5.0 Pros It allows me to communicate with the guest any time that's needed. Cons Somethings when editing the message it can be hard with the space limit Review Source ED Erika D. General Manager Hospitality Used the software for: Less than 6 months ### "New to Whistle, but so far, so good" February 9, 2021 5.0 So far, we all love it, and I know the few "cons" we have encountered will only improve with time Pros I love that it implemented with Cloudbeds (our PMS) seamlessly. Our guests and employees love that there is an easy and contactless way of communicating, especially for the small things that make a big difference. Cons There are some things that don't line up perfectly, I tried to make an automatic reply in the parking section, but the subgroup wasn't lined up properly, so it didn't work. I then just put it under the main "parking" section and it worked fine. I'm also a little nervous implementing the survey feature for our guests. Getting that set-up isn't the most user-friendly section, but I just need to reach out to customer service (which has been awesome so far) and have someone walk me through it. Review Source Response from Whistle Messaging February 10, 2021 Thanks for the positive review, Erika! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! CW Carolyn W. Operations Manager Hospitality Used the software for: Less than 6 months ### "The platform has improved guest communication 10-fold! " February 4, 2021 5.0 We got Whistle at EXACTLY the right time because our entire phone system got knocked out by a power surge and we didn't have an in-room phone system. I love this platform!! Pros Guests love this feature! It is so easy for them to communicate with the Front Desk. We even had someone book another stay through Whistle after the checked out. I like that we can customize a pre-arrival, room quality check, and departure text. Cons One downside is that you have to press 'shift + enter' if you want a new line in the message. Hitting enter automatically sends the message, which caused a lot of guests to get "Good evening - Guest Services" texts when we first started using the platform. I have also noticed that sometimes a message gets sent to multiple guests, when it is intended for only 1 person, which can be inconvenient. Review Source Response from Whistle Messaging February 5, 2021 Thanks for the positive review, Carolyn! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! BC Brendan C. Marketing Manager Hospitality Used the software for: 6-12 months ### "Whistle While We Work - Makes Communicating With Guests Very Easy" January 25, 2022 5.0 Pros How quickly we can get in contact with guests. Cons I don't like that we can't send direct photos anymore. Only can send links to photos. Review Source TJ Tamra J. GM Hospitality Used the software for: 2+ years ### "Great tool " February 9, 2021 5.0 Pros Makes communication with our clients super easy Cons seems to work great, don't know what I would suggest to change Review Source Response from Whistle Messaging February 10, 2021 Thanks for the positive review, Tamra! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! AT Alicia T. gm Hospitality Used the software for: 2+ years ### "Whistle Works For Us!" August 24, 2021 5.0 Pros Easily communicate with less confusion! Cons I am happy with our choice! I would choose Whistle again! Reason for choosing Whistle Messaging Ease. Review Source PS Paul S. Reservation Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Vacation Destination" January 18, 2022 3.0 It's ok. Pros When guests opt-in after being told about the system is works very well. Cons Not all messages require a response and the 5-minute alert that a message hasn't been responded to is annoying. This has been mentioned to the company on more than one occasion. Review Source JH Jackie H. Director of Operations Hospitality Used the software for: 2+ years ### "Excellent!" February 13, 2021 5.0 Excellent! Pros Everything is working perfectly for us. Cons We have no cons on the services we use. Review Source Response from Whistle Messaging March 1, 2021 Thanks for the positive review, Jackie! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! KB Kristin B. Manager Hospitality Used the software for: 6-12 months ### "Whistle is great for innkeeping" January 18, 2022 5.0 We are able to communicated effectively with our guests and provide room codes, towel requests, etc. Pros Information on reservations is automatically integrated into Whistle which makes it easy to communicate with our guests. Cons We do wish it was a little more cost effective for our small business. Review Source HL Herb L. MOD Hospitality Used the software for: Less than 6 months ### "Get immediate feedback from guests!" May 18, 2021 4.0 We, especially i are working on being very guest-centric. The results of the first few days had me sold. I would say it has helped "save" several guest experiences. Pros Give guests an easier, less intrusive way to provide feedback, request services or information. Find out right away if they have a complaint and resolve it. I have loved Whistle from the very start. Some people seem to have a fear of dialing '0', but few have fear of texting. Plus you can sometimes answer Whistles, while on busy phones. I would encourage everyone to try Whistle! Cons Doesn't work as well for team communications in our slightly remote resort. We have poor data/cell and WiFi only when in buildings :) Some staff do have issues getting messages. We of course assume it is the software :( Review Source Response from Whistle Messaging July 1, 2021 Thanks for the positive review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! AG Alex G. Front Desk Agent Hospitality Used the software for: 6-12 months ### "Easy Usage" February 12, 2021 5.0 Whistle has been great. I was able to learn how to use and navigate it fairly quickly. Pros Whistle is very easy to learn. The new interface is also sleek. Cons I don’t think that I dislike anything about it. Review Source Response from Whistle Messaging February 15, 2021 Thanks for the positive review, Alex We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! SM Savannah M. Rooms Manager Hospitality Used the software for: 1-2 years ### "Helpful" February 12, 2021 5.0 So far so good. I've only had to ask for help once, and while it didn't actually get resolved (our fault, not theirs), they gave quite a few solutions to work with. Pros Helpful tool to communicate with guests. We send them our virtual phone number in confirmation e-mails, when they check in and on the website, and they can communicate with us before or during their stay. Easy to use for guests and staff. Also helpful for communications at Front Desk - they can text their manager without having their phone out. Cons The notifications don't always pop up on your screen, but you can get e-mails sent so you know there is a message waiting. Review Source Response from Whistle Messaging February 15, 2021 Thanks for the positive review, Savannah! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! NC Noah C. Front Desk Hospitality Used the software for: 2+ years ### "Whistle Review" January 13, 2022 4.0 Positive yet, bland Pros It is easy to communicate with the guests and Alerts are clearly displayed on the computer via email. Cons The messaging layout is one dimensional. There are no templates for frequently asked questions. Many guests come in as Unknown. Review Source BW Brittany W. Reservations Manager Hospitality Used the software for: 6-12 months ### "Love Whistle!" February 9, 2021 5.0 Pros Whistle is phenomenal ! The program is very user friendly and training new people to use it is also easy. The fact that we can communicate with our guests in a way that is the most convenient for them and have an answer in moments makes it worth it every day! Don't know where we would be without it! Cons I don't really dislike anything at this time. Review Source Response from Whistle Messaging February 10, 2021 Thanks for the positive review, Brittany! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! ME Monica E. Owner/Innkeper Hospitality Used the software for: 6-12 months ### "Great way to get info to guests" February 17, 2021 5.0 Pros immediate contact between me and guests as some people don't want to be bombarded with e-mails. Guests can ask questions about their stay and update me as needed. They can request services or ask questions and get a response without having to call me. Cons Some of the features are not available or easily maneuverable via mobile phones or tablets. Review Source Response from Whistle Messaging March 1, 2021 Thanks for the positive review, Monica! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! BC Bryn C. Director of Operations Hospitality Used the software for: 6-12 months ### "Thanks!" January 21, 2022 5.0 Pros The template and campaign features are great Cons The whistle noise, but I understand the need Switched from [ALICE](https://www.capterra.com/p/153733/ALICE/) Price Review Source CF Collie F. Front Office Manr Hospitality Used the software for: 2+ years ### "Whistle Review" February 6, 2021 4.0 My overall experience with Whistle is great. Pros What I really like most about the software is I get to communicate with the guest. Cons What I do not like about the software is the way we have to email the guest at check in. Review Source Response from Whistle Messaging February 10, 2021 Thanks for the positive review, Collie! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! SD Simon D. Manager Hospitality Used the software for: 6-12 months ### "Communicate easily with guests at your property" January 25, 2022 4.0 Very pleased. Pros I like the ease of use and the abiliy to immediately communicate with all guests coming or going. Cons It can become a little cumbersome when having multiple guests in the same room or international travelers. Reason for choosing Whistle Messaging It integrated well with ThinkReservations Review Source JG Jessica G. Front Office manager Hospitality Used the software for: 6-12 months ### "Great tool" January 13, 2022 5.0 It's helped with keeping guests and staff updated during these unsure times Pros Easy to use for the front desk and also our customers Cons Not as easy to find the opt out option when a guest prefers not to text or receive messages Review Source CB Cameron B. Hotel Manager Hospitality Used the software for: 6-12 months ### "Great Service" February 4, 2021 5.0 When I have questions the Whistle team are extremely responsive, which is a huge plus! Pros I really enjoy the mobility of the software. We can use it on our Front Desk computers and also on our cellphones while we are mobile. Cons The only feature I would like to see added is to have the auto signature in the mobile app. Review Source Response from Whistle Messaging February 5, 2021 Thanks for the positive review, Cameron! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! RA Rick A. General Manager Hospitality Used the software for: 1-2 years ### "Easy to use " February 12, 2021 5.0 Great Pros The way it helps to connect with Guests before arrival. Cons Sometimes It pulls the wrong guest information, but not very often. Review Source Response from Whistle Messaging March 1, 2021 Thanks for the positive review, Rick! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.