# Page 5 | Whistle Messaging Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Whistle Messaging the right Customer Communications Management solution for you? Explore 132 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181980/Whistle/reviews --- Whistle Messaging 4.7 (132) [View alternatives](https://www.capterra.com/p/181980/Whistle/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Whistle Messaging ## Showing most helpful reviews Showing 101-125 of 132 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SG Stacy G. Manager Hospitality Used the software for: 6-12 months ### "Simple Enough" February 8, 2021 4.0 Its been good. The design could be a bit more streamlined (how do I easily add a user from the group tab) but simple enough to download and use without watching a tutorial. Pros The newly discovered STOP word feature is changing the game. No more escalations! Cons It could be designed to be a bit simpler, easier to navigate. Review Source Response from Whistle Messaging February 10, 2021 Thanks for the positive review, Stacy! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! MG Maengel G. Front Office Manager Hospitality Used the software for: 6-12 months ### "Whistle works!" February 4, 2021 5.0 Whistle has been a life saver. Instead of calling all reservations, we can now just send them a text letting them know important information. Pros The software is very simple to use and very user friendly. Cons Honestly, can't complain! The notification sound gets a little annoying but we just silence if needed. Review Source Response from Whistle Messaging February 5, 2021 Thanks for the positive review, Maengel! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! CF Charles F. Owner Hospitality Used the software for: 6-12 months ### "Makes life simpler" February 9, 2021 5.0 Pros Love the automated templates you can set up for guests as well as the marketplace. Makes our life simpler to be able to reach out to guests; before Whistle, we would text from one phone; now we can all respond from the app. Cons Can't think of anything, we enjoy the service! Review Source Response from Whistle Messaging February 10, 2021 Thanks for the positive review, Charles! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! MM Michael M. General Manager Hospitality Used the software for: 6-12 months ### "Highly Recommend Whistle" February 4, 2021 5.0 Pros WHistle has increased our communication with guests while allowing us to maintain social distancing. It has been a huge tool for us during this current climate. Cons The alert system is a little difficult to figure out but with some help, we have everything we need. Review Source Response from Whistle Messaging February 5, 2021 Thanks for the positive review, Michael! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! VH Vivian H. Coo Real Estate Used the software for: 1-2 years ### "Good product" February 9, 2021 5.0 Good Pros This product offers so much, more then we need Cons There is not a smaller package that is available Review Source Response from Whistle Messaging February 10, 2021 Thanks for the positive review, Vivian! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! ST SOLANGE T. ASSISTANT GENERAL MANAGER Hospitality Used the software for: 2+ years ### "Pros and cons " February 16, 2021 4.0 It is okay. Pros It is easier to communicate to guest as a whole. Cons Guests tend to get "annoyed" by the texts and tend to opt out. Review Source Response from Whistle Messaging March 3, 2021 Thank you Solange for the review and feedback. Outgoing messaging can be changed and managed at your property's discretion and how it best suits your guests' preferences. KC Kortney C. Marketing Director Hospitality Used the software for: 6-12 months ### "Whistle is a Game-Changer" February 9, 2021 5.0 We purchased two accounts with Whistle to serve both of our resorts. Love it! Pros Our company loves the automated messages to seamlessly communicate with our guests from check-in to check-out. Cons We wish there was more tools in the tasks portion of the software. Review Source Response from Whistle Messaging February 10, 2021 Thanks for the positive review, Kortney! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! EB Erin B. Operations Supervisor Hospitality Used the software for: Less than 6 months ### "A review of Whistle: The Erin Banham Experience" February 9, 2021 4.0 In a very 2020 turn of events, we had a power surge that took out our in house phone systems in November. Thankfully we had just implemented Whistle messaging the month previous. We used Whistle as our main communication with guests while waiting on our phone lines to be fixed and it was fantastic, easy to use, and most guests preferred using it rather than the traditional phone system. Pros \- Creating tickets directly in guest chat - Connecting with guests pre and post stay easily - Direct Translation in guest chat Cons \- Channel system can become confused - Some rooms numbers don't associate with right profile, can message wrong guests unless it is caught by user Review Source Response from Whistle Messaging February 10, 2021 Thanks for the positive review, Erin! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! AF Andy F. Director of Communication, Marketing, & Technology Hospitality Used the software for: 6-12 months ### "A glimpse into the hospitality future" February 4, 2021 4.0 Pros Post COVID world will make this software invaluable. Consolidation of communication channels both internal and external are priceless. Cons There are definitely some kinks and compatibility issues I look forward to being worked out. Review Source Response from Whistle Messaging February 5, 2021 Thanks for the positive review, Andy! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! WM Will M. Owner Hospitality Used the software for: 6-12 months ### "Can't live without it now" February 4, 2021 5.0 It has been the easiest set up. Customer support has been great Pros The ease of use and the automation. Doing self checks has been a breeze with whistle Cons None love it all Set up was easy After training everyone was on board Reason for choosing Whistle Messaging Automation Review Source Response from Whistle Messaging February 5, 2021 Thanks for the positive review, Will! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! DG Dave G. Assistant General Manager Hospitality Used the software for: 6-12 months ### "High Quality" July 11, 2020 4.0 We used it to communicate with guests pre-arrival through post-stay and ensure they had a delightful experience. Pros It allows easy communication via SMS which allowed us to communicate with all guests even those without the brand's app. Cons It lacked the integrations we needed so when brand software allowed communication within the app we no longer needed this. Review Source JP Jenelle P. Front Desk Manager Hospitality Used the software for: 1-2 years ### "Increase Company Sales with Whistle" April 17, 2021 5.0 Thanks to Whistle, our company has been able to increase sales using the live chat feature. Whistle's accessibility is great and the ability to stay connected with the public helps us to be a hotel that is seen as providing excellent guest services. Pros The ease of communication with guests and on live chats is superior to most apps I have used. Cons I would like to see color coding guests and live chats so I can tell which guests have been taken care of or need attention. Review Source Response from Whistle Messaging July 1, 2021 Thanks for the positive review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! sT sharon T. Innkeeper Hospitality Used the software for: Less than 6 months ### "Great for these COVID times!" February 4, 2021 5.0 We love that Whistle allows for direct guest contactless contact! Pros Whistle is "the cherry on top" of our COVID protocol. Whistle allows us to be very much in personal communication with our guests despite the fact that we are distancing. Cons We are a very small luxury property with 5 high-end rooms. The minimum cost is rather high for us but it is a great tool to have while Covid is such an issue. The thing I like least is the escalation and the constant signing in required. Reason for choosing Whistle Messaging Whistle is integrated with our Think Reservations Reservation software. Review Source Response from Whistle Messaging February 10, 2021 Thanks for the positive review, Sharon! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! TM Tamara M. President Hospitality Used the software for: 6-12 months ### "Love Whistle" February 10, 2021 5.0 The Whistle team has been great. Willing to help implement different features and we love the product! Pros Ease of use, guests enjoy the ability to text as our team does as well. Cons There hasn't really been anything yet... Review Source Response from Whistle Messaging February 11, 2021 Thanks for the positive review, Tamara! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! CH Chris H. AGM Hospitality Used the software for: 6-12 months ### "Great for the price" February 4, 2021 5.0 Overall, it's been a great for what we use it for. Pros It has great functionality, and is easy to use. Cons I wish it would have a housekeeping interface, similar to HotSOS. Reason for choosing Whistle Messaging The functionality, and the price. Review Source Response from Whistle Messaging February 5, 2021 Thanks for the positive review, Chris! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! DK David K. President Hospitality Used the software for: 6-12 months ### "Love Whistle for a small Inn" February 4, 2021 5.0 Pros Well used by guests. Really liked by staff. Makes attention to potential problems immediate and top of mind. Cons Need more ongoing training and updates on how to make the most of the software Review Source Response from Whistle Messaging February 5, 2021 Thanks for the positive review, David! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! DB Derek B. Director of Operations Hospitality Used the software for: 6-12 months ### "Basecamp Hotels" February 12, 2021 5.0 Great. Pros It is perfect for us as we are trying to limit in person conatct but want to insure a great guest experience. Cons It all seems fine. I have not run into any issues with the software. Review Source Response from Whistle Messaging February 15, 2021 Thanks for the positive review, Derek! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! GM Gabriel M. Front Office Manager Hospitality Used the software for: 6-12 months ### "Whistle - Making Life Easy" February 4, 2021 5.0 Whistle has helped us boost guest engagement and guest satisfaction. Pros Whistle is very easy to use! It is quick and easy. Cons No complaints come to mind! We are very happy. Review Source Response from Whistle Messaging February 10, 2021 Thanks for the positive review, Gaberiel! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! HH Hannah H. Owner Hospitality Used the software for: I used a free trial ### "Immediate, positive results. A must-have for any hospitality business!" February 4, 2021 5.0 Pros After using for just one weekend, my team and I are huge fans of Whistle! It has made guest communication easy, efficient and personalized. I equate it to having another part-time employee, as automated messages make our guests feel like they’re being taken care of, without us lifting a finger. Most importantly, Whistle’s support has been amazing. They’re quick, responsive and friendly. Cons At this point, I don’t have a single issue with Whistle. I only wish I would have discovered it sooner. Review Source Response from Whistle Messaging February 10, 2021 Thanks for the positive review, Hannah! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! JC Juanita C. FOAM Hospitality Used the software for: Less than 6 months ### "Communicating one on one with guest " January 22, 2022 4.0 So far so good. Pros I feel this provides the opportunity to be more personal with our guest. Cons I have just started using this program. Still to lean the ins and out of it. Review Source TT Thomas T. lodging manager Hospitality Used the software for: Less than 6 months ### "Great for streamlining guest communication" January 25, 2022 4.0 Pros integration with our PMS and keyless locks, very simple to get started. Cons Need more upfront training before going live, but they do have good online resources Review Source DD DENNIS D. GENERAL MANAGER Hospital & Health Care Used the software for: 6-12 months ### "GOOD PRODUCT" February 12, 2021 4.0 very good Pros whistle has put the communication back in our business Cons some of the upsell components are a bit chunky to use Reason for choosing Whistle Messaging price Review Source Response from Whistle Messaging March 3, 2021 Thank you Dennis for your review. PK Pam K. Owner Hospitality Used the software for: 6-12 months ### "Great messaging product!" February 4, 2021 5.0 I use this product almost on a daily basis. A large number of our guests prefer to have a texting option to communicate with us. Pros The product is a great way to interact with guests, whether they are on promise or off site. It is easy to use. I do like the automated messaging that can be set up in advance. Cons They are still items that I need to learn - such as turning off an auto message, if wanted. Review Source Response from Whistle Messaging February 5, 2021 Thanks for the positive review, Pam! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Happy Whistling! CS Casey S. Sales Manager Hospitality Used the software for: 6-12 months ### "Feedback" February 4, 2021 5.0 N/A Pros Easy tool to use when communicating with customers. Cons Missing features like hyperlinks to send to customers. Review Source Response from Whistle Messaging February 5, 2021 Thanks for the review Casey. GS Givoani S. Front Office Manager Hospitality Used the software for: Less than 6 months ### "Absolutely like it!" January 21, 2022 4.0 Great and very helpful for sending communication out to guests Pros Easy and great features, one time access, once everything set up it is very easy to navigate and manage the system Cons A few times system became slow or crashed when sending message Reason for choosing Whistle Messaging Easy functions Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.