Total Web Art

Total Web Art


4 / 5
1 review

Who Uses This Software?

We provide satisfactory services to Bank, logistic, telecom, insurance, Hospital, energy, Telemarketing and e-commerce based enterprises.


Average Ratings

1 Review

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Total Web Art
  • totalwebart.com/
  • Founded 2016
  • Bangladesh

About Total Web Art

Among the call center software solution providers TotalWebArt is a pioneer. Start-ups as well as the large enterprises can record all their phone conversations and allow supervisors to listen and speak to customers real-time by using our robust software solution. We provide necessary features to the businesses in order to meet their actual business goals and requirements. TotalWebArts solutions are very easy to use, cost effective and easily manageable.


Total Web Art Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Total Web Art Reviews Recently Reviewed!


Customized and simple interface

Dec 27, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Powerful customization interface, CSS are attractive make the Agent portal and Admin Portal user friendly.

Mobile also new era.

Cons: Very easy to use and the whole system is pretty much innovative a robust system

Overall: Total Web Art's apps is very efficient to use. One can feel very much satisfied and comfortable to use the apps. It has a very robust technology nevertheless it is very cost effective.

A very fascinating user interface having an Agent panel and Admin panel. This is a web-based apps so that we can be logged in if we have a real IP form anywhere. The apps can be maintained from cloud. The apps can support multi-campaign. Multiple task can be performed like inbound and outbound and multi-company van be supported by it. Its IVR feature is very much customizable and manageable as well as easy to use. CRM, SMS, Agent View, in-group and mute option is very much easy to use as contained in menu bar.

Total Web Art is a very extraordinary path to stay connected with the customers.