# Sonar Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Sonar Software - reviews, pricing plans, popular comparisons to other Billing and Provisioning products and more. Source: https://www.capterra.com/p/181997/Sonar-billing-engine --- # Sonar Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Sonar ## What is Sonar ? Sonar Software is a leading cloud-based provider of BSS & OSS solutions for Internet Service Providers. The platform offers a range of rich features that are mission-critical to the daily work of ISPs. Sonar is a scalable and fully integrated solution that helps service providers consolidate their data in one place for improved visibility, reduce dependency on multiple systems, and automate complex workflows for enhanced business efficiency and growth. ## What is Sonar used for? [Billing and Provisioning](https://www.capterra.com/billing-and-provisioning-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $249 Other, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Sonar ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://sonar.software/&name=Sonar ) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Sonar 3.5 (4) VS. [4.5 (11)](https://www.capterra.com/p/174132/Datagate/reviews/) Starting Price $249 Other, Per Month Starting Price $300 Per Feature, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.3 (4) Ease Of Use 4.5 (5) Value For Money 3.0 (4) Value For Money 4.3 (5) Customer Service 3.0 (4) Customer Service 4.6 (5) ## Sonar alternatives [4.6 (5)](https://www.capterra.com/p/128313/OSS360/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [0.0](https://www.capterra.com/p/48069/Cadebill/#reviews) Starting price $2000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Sure](https://www.capterra.com/p/129917/SURE/) [4.6 (5)](https://www.capterra.com/p/129917/SURE/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/129917/SURE/) Highest Rated [zLinq](https://www.capterra.com/p/10023571/zLinq/) [5.0 (2)](https://www.capterra.com/p/10023571/zLinq/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10023571/zLinq/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Accounting Integration Integrate with a third-party accounting system ACH Payment Processing Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Billing & Invoicing Create, manage, and send invoices or bills to customers Sonar 35 features Integrate with a third-party accounting system Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Create, manage, and send invoices or bills to customers Setting up the amount/charge for per hour of work by a company or professional CABS (Carrier Access Billing System) is used to bill communication service providers for their customers' access to the network. Track and manage adherence to policies for any service, product, process, or supplier Track, store, and access client contracts or licenses Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Record customer information, purchase history, and other notes Access previous interactions or concerns to maintain customer relationships Create bills and invoices that can be customized in various ways, including customizable billing intervals, reusable rules & templates Track products that are for sale at a reduced price or part of coupon promotions Electronically collect payments for goods or services Control and set flexible rates that depend on multiple variables and enable rate automation and calculation Track and manage inventory levels to maintain proper supply Manage and handle various international currencies Manage and track customer orders for goods, investments, or any other purchases Services paid in real-time or end of the monthly billing cycle. Services paid in advance before the end of the monthly billing cycle. Track and manage the profit margin between the cost of a product and its selling price. Present a catalog of inventory that customers can view The calculation of a price/premium based on specific variables. Receive data and information in real time Automated process of charging customers at regular intervals for repeated access or use of a product or service Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Calculation of consumption tax imposed on the sale of goods/services Online portal through which end users can access the system, manage tasks, or obtain information Allocate necessary resources such as equipment, wiring, and transmission available in a carrier's network. Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Process of managing customer subscription lifecycle for a recurring service or a product Set up connections to third-party platforms to improve business processes Track and interpret metrics on the usage of company resources Get Advice We can help you find the software with the features you need. Features 3.3 (4) 3.3 Based on 4 reviews ## Pricing Value for money 3.0 (4) Basic $249.00 Other,Per Month Value for money 3.0 (4) 3.0 Based on 4 reviews ## Integrations [ Avalara](https://www.capterra.com/p/75673/AvaTax/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (4) 3.0 Based on 4 reviews ## User reviews Overall rating 3.5 Based on 4 reviews Filter by rating 5(2) 4(0) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent SA Steve A. Owner Telecommunications ### "This software keeps our business running" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 20, 2022 It has been great. Support is always great at answering the phone and walking you through what you need. I've made a lot of mistakes as we've started and grown this business, but I've never regretted going with Sonar. Pros Sonar has been great for us. We use it to manage our billing, ticketing and network administration for our ISP. Without Sonar, we wouldn't be able to track and manage our ever-growing client list. Cons It can be confusing. I'm more of the business side rather than the technical. Understanding the entirety of what Sonar offers and building your business processes around it can be daunting. Support and onboarding are great at answering questions, but it can be time consuming to change policies and procedure to fully utilize what Sonar can do. Currently we are still probably only using about 30% of the features offered by the software. Reasons for choosing Sonar At the time, we were a very small business and Sonar had an entry level option for $99/month. Went that direction based on budget, have stayed a customer based on service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Austin S. Customer Service Manager Wireless ### "A Must Have" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 24, 2021 From both V1 to V2, Sonar has played a major role in managing new and current business. Amid the COVID pandemic, we saw exponential growth due to people needing internet to work from home or attend school. This software helped us manage over 4000+ transactions seamlessly. Pros Reporting in V2 has been a game changer. Best reporting system I've used to date. Cons No open API for VOIP phones like Ring Central Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM Dominique M. CFO Internet ### "If you are thinking of using Sonar, DON'T" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 1, 2021 Pros The claims of the salesperson were awesome! Sonar was going to cut my workload and free my time for other projects. Cons It just doesn't work... The migration of my data to Sonar was a major catastrophe, it took me months to correct my data. There was no training offered and the help function is useless. Sonar can't process credit cards properly, nearly 7% of the transactions fail. The reports are often not working. They introduce new features in the middle of the day that don't even work. Some days I can't even process payments... It feels like they do not test before releasing their software. I am tired of doing their beta testing. The radio management did not work at all for months as we kept on getting erroneous information about how to set it up (it still doesn't work fully after 1 year). Sonar said it could handle French (it doesn't). We had to provide translations to them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Jason R. Project Manager Telecommunications ### "Version 2.0 Brings Frustration Instead Of Functionality" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 July 19, 2021 I want to be fair to the Sonar team and say up front that I thought Sonar 1.0 was solid - it 'just worked' and for almost two years I used it on a daily basis without issue. Then we started talking about migrating to Sonar 2.0. They made many promises of new and exciting functionality, things that would make our jobs easier and our customers happier. Nearly eight months after migrating, we're all convinced it was a huge mistake. The migration itself wasn't too bad. Nothing blew up, nobody (visibly) cried, and our team started logging in to try out the new system. What should have been a shiny new version certainly felt like a paid Beta test. 2.0 was nowhere near 100% feature parity with Version 1.0, 'must have' features needed from day one were not even on the development roadmap, and we quickly filled a list with instances of bugs and bad UX design choices, important missing functionality, broken financial reports, substantial changes released during business hours, and more. Looking through the Sonar 'community' forums, it became clear we weren't the only unhappy users. A number of post-migration users brought up problems and frustrations. To his credit, after 2 months of silence \[SENSITIVE CONTENT\] finally did respond -- to take zero ownership of the situation and let us know they were planning on 'retiring' the forum. While I hope the Sonar team eventually gets it together, we are currently searching for a replacement because of how bad the experience has been. Pros Integrates with Preseem Version 1 was solid and very functional Cons Poor UX design choices Inventory items randomly dropped from the database Unscheduled outages during business hours Hard limit on inventory quantities Non-trivial alterations to the software pushed to production during business hours Lack of feature parity with Version 1.0 Lack of functionality on mobile devices Company \[SENSITIVE CONTENT\] takes zero ownership of known problems Feels like we're paying to Beta test incomplete software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)