Who Uses This Software?

Smart companies of all sizes looking to improve customer experience & agent performance through the most personalized channel, voice.


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    $19.00/month
  • Pricing Details
    The pricing is based on the number of agents you have.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • CloudTalk
  • www.cloudtalk.io/
  • Founded 2016
  • Slovakia

About CloudTalk

CloudTalk is full featured cloud based call center solution, ready to use in minute. CloudTalk helps smart companies deliver exceptional customer support & boost their sales. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business. Integration into your favourite Helpdesk, E-commerce or CRM solutions. Instant access to phone numbers from more than 60 countries. Feel free to try CloudTalk in action for free.


CloudTalk Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP
  • Call Parking
  • Call Recording
  • Contact Management
  • Encryption
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement

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