--- title: "CloudTalk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CloudTalk Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/182004/CloudTalk/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # CloudTalk Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CloudTalk ## What is CloudTalk? CloudTalk is a cloud-based call center software for sales and customer service teams, built to streamline inbound and outbound communication in one powerful workspace. With 80+ advanced calling features and 80+ CRM and helpdesk integrations (including HubSpot, Salesforce, and Pipedrive), CloudTalk offers an AI Voice Agent and AI-powered features that help agents automate their daily workflows and boost efficiency. Benefit from global coverage across 160+ countries, exceptional call quality and AI Conversational Intelligence that turns every conversation into actionable insights. Trusted by 4,000+ companies like Nokia, Glovo, and Valutico. Start your FREE 14-day trial today and experience the future of AI-driven calling. ## What is CloudTalk used for? [Call Center](https://www.capterra.com/call-center-software/)[VoIP](https://www.capterra.com/voip-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/) Overall rating Based on 272 user reviews Reviews sentiment Positive 88% Neutral 3% Negative 8% Pros & cons Seamless CRM and app connections Intuitive and accessible interface Frequent software glitches Starting price $19 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## CloudTalk alternatives Highest Rated [4.8 (338)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (893)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (145)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/182004/CloudTalk/alternatives/) ## FAQs about CloudTalk Overview ### What problems does CloudTalk solve? CloudTalk solves missed customer calls, fragmented call records, and slow handoffs by routing calls to available agents, supporting callbacks, and logging recordings, notes, and SMS activity in CRM and helpdesk tools. Support teams, sales representatives, remote call centers, and multinational businesses benefit from shared customer context, local numbers, and device-independent calling. Answer based on 193 reviews Overview ### Which roles and teams benefit most from CloudTalk? CloudTalk is most used by sales, account management, and business development teams for handling outbound calls, tracking customer conversations, and managing lead follow-up. Customer success and service teams use it to support clients, while operations leaders, project managers, and executives oversee call activity, team performance, and communication processes. Answer based on 271 reviews Overview ### What company size and industries is CloudTalk built for? CloudTalk is built for small and midsize sales and customer service teams, with 92% of reviewers from small businesses. Its leading reviewer industries are Marketing and Advertising and Information Technology and Services, each at 11%, followed by Computer Software at 9%. Midsize and enterprise users represent 5% and 3%. Answer based on 271 reviews Features and Usability ### What are the key features of CloudTalk? CloudTalk includes core call management features such as IVR, call routing, call transfer, automatic call recording, and call logging. Its differentiators include CRM integrations with HubSpot, Salesforce, and Pipedrive for click-to-call and automatic records, plus real-time analytics, call monitoring, and mobile access for distributed support and sales teams. Answer based on 135 reviews Pricing ### How much does it cost and what fees or limitations are included? CloudTalk starts at $19 per user/month for Lite; Essential costs 29 and Expert 49. A free trial is available. Lite includes inbound and intracompany calls, while higher plans add analytics, SMS, routing, and dialers. Reviewers often call pricing affordable, though some report separate outgoing-call credits, unclear feature access, and unexpected annual billing. Answer based on 66 reviews Integrations ### Which third-party tools and platforms does CloudTalk integrate with? CloudTalk integrates with over 20 third-party tools, including Pipedrive, Intercom, Help Scout, HubSpot CRM, Salesforce Sales Cloud, Freshdesk, Front, and LiveChat. Its integrations span CRM, sales, customer support, and contact-management platforms, with reviewer feedback most frequently confirming Pipedrive connections for call logging, contact records, and sales activity tracking. Answer based on 61 reviews Getting Started and Support ### What training and onboarding options does CloudTalk offer? CloudTalk provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars cover shared instruction, and documentation and videos offer self-paced reference material for learning product features and setup steps. Answer based on 4 reviews Getting Started and Support ### What customer support options does CloudTalk offer, and how do users rate the experience? CloudTalk offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users commonly describe support as responsive, helpful, and effective during setup and troubleshooting, with some receiving replies within a day. However, others report delayed responses, limited assistance for complex issues, and inconsistent availability. Answer based on 92 reviews Call management ### How well does CloudTalk handle inbound and outbound calls? CloudTalk manages inbound and outbound calling with call routing, transfers, recordings, voicemail, SMS, business hours, and mobile access. Support and sales teams value CRM-linked call histories, local numbers, and flexible call flows. Some users want a graphical IVR builder, more advanced call-center controls, and smoother dialer messaging behavior. Answer based on 135 reviews ## Pros and Cons Seamless CRM and app connections 90% positive reviews out of 41 Most reviewers find integrations with CRMs and other tools straightforward, supporting efficient workflows and documentation. Frequent software glitches 41% negative reviews out of 49 Some users report bugs and technical issues, such as app malfunctions, forced restarts, and unreliable performance. Intuitive and accessible interface 100% positive reviews out of 38 Most reviewers describe ease of use as a key benefit, highlighting intuitive navigation and rapid onboarding. Quick and simple implementation 89% positive reviews out of 35 Most reviewers report setup is fast and uncomplicated, enabling teams to start using CloudTalk promptly. ## Features AI summary Based on 3,851 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) CloudTalk supports all three features that reviewers rate highest: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call operations, keep accurate records of customer interactions, and oversee call quality, allowing teams to improve service consistency and respond to customers more effectively. Call Center Management 4.1 (18) 55.56% of 18 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging 4.6 (15) 66.67% of 15 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 4.4 (17) 41.18% of 17 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 4.2 (21) 47.62% of 21 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 3.3 (12) 50.00% of 12 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Automatic Call Distribution 3.5 (14) 50.00% of 14 reviewers that rated this feature as important or highly important Distribute/route/connect calls CloudTalk 120 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - AI Summarization: Uses AI to condense large amounts of text, audio, or video data into a coherent form - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Answering Machine Detection: Screen and filter calls that get sent to voicemail inboxes/answering machines - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Auto-Dialer: System that automatically dials calls - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Blended Call Center: A call center that both makes and receives calls - By-Extension Reporting: Report incoming and outgoing calls for specific extensions - Call Center Integration: Integration with third-party call center software - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call Duration: Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Caller Profiles: Store caller information within an accessible database - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Specific Caller ID: Control the name and number that appears on outbound caller ID - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Employee Coaching Tools: Conduct & deliver coaching sessions to improve employee performance or facilitate development - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - FCC Compliance: Federal Communications Commission (FCC) compliance - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Transfer: Move files across different systems or networks - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - FTC Compliance: Federal Trade Commission (FCC) compliance - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Inbound Reporting: Track and monitor incoming call statistics - Integrations Management: Identify which applications need to exchange data and enable these data connections - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Keyword Tracking: Track and monitor a specific set of keywords - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - KPI Monitoring: Tracking the status of previously identified performance measurements - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - List Management: Manage contacts across multiple mailing lists - Manual Dialer: Agents choose who to call and when - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Online Voice Transmission: Transmit voice and other information digitally - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Outbound Reporting: Track and monitor outgoing call statistics - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Preview Dialer: System provides callee information to agent prior to the call to help determine whether or not to make the call - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Survey/Poll Management: Create and administer polls and surveys - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Unattended Call Management: Manage calls that were missed or not attended - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - VoIP Connection: Place/receive calls through voice over IP connection - Who Answered Log: Track calls answered by employees - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (271) 4.3 Based on 271 reviews ## Pricing Value for money 4.2 (239) Free Trial [View pricing plan details](https://www.capterra.com/p/182004/CloudTalk/pricing/) Lite $19.00 Per User,Per Month It includes: - (140+ Countries) - Automated Call Distribution - Click to Call - International Numbers - Mobile App - Unlimited Call Queuing - Unlimited Inbound & Intracompany Calls Essential $29.00 Per User,Per Month It includes: - (140+ Countries) - Advanced Analytics With Unlimited History - Automated Call Distribution - Click to Call - Integrations to Other Systems - International Numbers - Mobile App - Open API - Real-Time Client Dashboard - Skill-Based Routing - Smart Queueing - SMS / Text Messages - Unlimited Call Queuing - Unlimited Inbound & Intracompany Calls - Workflow Automation Expert $49.00 Per User,Per Month It includes: - (140+ Countries) - Advanced Analytics With Unlimited History - Automated Call Distribution - Call Monitoring (Call Barging - Call Whispering) - Click to Call - Integration - Integrations to Other Systems - International Numbers - Mobile App - Open API - Power Dialer - Predictive Dialer - Real-Time Client Dashboard - Salesforce - Single Sign-On (SSO) - Skill-Based Routing - Smart Dialer - Smart Queueing - SMS / Text Messages - Speech to Text - SQL Exporter - Unlimited Call Queuing - Unlimited Concurrent Calls - Unlimited Inbound & Intracompany Calls - Wallboards - Workflow Automation Custom Contact Vendor for Pricing It includes: - (140+ Countries) - Advanced Analytics With Unlimited History - Automated Call Distribution - Call Monitoring (Call Barging - Call Whispering) - Click to Call - Custom Onboarding - Custom Reporting - Developer Support - Enterprise-Level Security - (Flat Rates) - Integration - Integrations to Other Systems - International Numbers - Mobile App - Open API - Power Dialer - Predictive Dialer - Real-Time Client Dashboard - Salesforce - Single Sign-On (SSO) - Skill-Based Routing - SLA - Smart Dialer - Smart Queueing - SMS / Text Messages - Speech to Text - SQL Exporter - Unlimited Call Queuing - Unlimited Concurrent Calls - Unlimited Inbound & Intracompany Calls - Unlimited Outbound Calls - Wallboards - Workflow Automation Value for money 4.2 (239) 4.2 Based on 239 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (249) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (249) 4.3 Based on 249 reviews ## User reviews Overall rating 4.4 Based on 272 reviews Filter by rating Counts reflect reviews available in this feed. 5(185) 4(55) 3(9) 2(8) 1(15) Mentioned topic Recent reviews first, then most helpful Samuel S. Senior Sales Representative Used the software for: 1-3 years ### "''Secure Communication Solution With Secure login''" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 September 23, 2026 As per my overall experience CloudTalk is a secure customizable solution for truly enhancing communication operations across teams and clients. Its a reliable Cloud call solution with end to end encryption which ensure secure calls with secure login options. Clarifying billing would make make it more reliable. I recommend it. Pros CloudTalk is a user friendly tool for providing security for the call management and provide top priority for measuring data and communication. The auto attendant feature to improve our team experience by ensuring calls efficiently, reduce wait time and increase user satisfaction. Its regular updates maintain security compliance with company standard and role based access allows to control sensitive information. Custom call and personalized greetings rout rules on time with availability all the time. Cons The thing I liked least about CloudTalk is its basic phone support, getting quick personalized assistance can be challenging for me especially during workload hours. The billing structure is also bit confusing when going for additional features or for international calls the charges goes high. CF CFO CFO Used the software for: 3-5 years ### "Makes everyday work noticeably easier!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 8, 2026 The tool allows us to make and receive calls directly from our PC. It also offers detailed analyses of our calling behavior, including the number of calls made, their average duration, and even a forecast for future calls. The app also runs flawlessly and without any problems on the iPhone. Pros The app runs flawlessly on both phones and laptops, unlike many other products out there. The design and user-friendliness are truly excellent. The modern and appealing layout makes making and receiving calls a pleasure every time. Cons So far, we have had absolutely no problems with CloudTalk. Every feature meets our expectations and contributes to improving our daily communication. CloudTalk's ease of use and reliability make it an indispensable part of our studio. CS Customer Success Manager Customer Success Manager Used the software for: 3-5 years ### "Gran herramienta de telefonía cloud respaldada por un equipo de soporte excepcional" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 15, 2026 CloudTalk es una solución de telefonía cloud muy sólida para equipos de soporte. Más allá de la tecnología, lo que realmente marca la diferencia es el equipo que hay detrás: cercanos, comprometidos y siempre orientados a encontrar soluciones. Para cualquier empresa que gestione un volumen relevante de llamadas de atención al cliente, es una opción muy recomendable. Pros CloudTalk destaca especialmente por la calidad de su soporte y atención al cliente — siempre resolutivos, proactivos y con una actitud genuina de buscar soluciones. La funcionalidad de devolución de llamadas perdidas es un punto diferencial muy valioso para equipos de soporte, ya que garantiza que ninguna interacción con el cliente queda sin atender. La plataforma es estable y fiable para gestionar volúmenes altos de llamadas, y la integración con otras herramientas del stack facilita mucho el trabajo diario. Cons Las analíticas y el reporting podrían ser más completos y flexibles. Para equipos que necesitan métricas detalladas sobre el rendimiento del canal telefónico, las opciones de personalización de informes son algo limitadas y requieren exportar datos para análisis más avanzados. DV Dhanesh V. Team lead Used the software for: 1-3 years ### "Cloudtalk review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 December 19, 2025 After a few weeks of usuage the UI felt easy to use. Don’t need to recheck the number as name displays Pros Genuine and integrations are good Name is displayed on call or double check on number is not required Shows what time the call has been done with recordings which is great too Cons Sometimes the wait time is a lot Trying to change the country number is a but confusion but it is manageable. Could be better at that. Incident Manager Used the software for: Less than 1 year 5.0 November 4, 2026 AI summary based on a full review CloudTalk provides a straightforward solution for making international calls, which improves communication with customers and teams. Some users have noted that call stability could be enhanced, especially under poor network conditions. Log in to unlock the full review, detailed ratings, and pros & cons Nishant B. BDM Used the software for: Less than 1 year ### "My All in one and daily Driver " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2025 Pros CloudTalk is intuitive and easy to use, with excellent call quality and reliable global connectivity. It integrates smoothly with popular CRMs like HubSpot and Salesforce, saving time with automatic logging. Features like call recording, smart routing, and analytics help improve team performance. Its cloud-based setup makes it ideal for remote teams, and customer support is responsive and helpful. Cons Pricing can become expensive as you scale or add premium features. The mobile app lacks some key functions compared to desktop. Occasional glitches or lag may occur in the desktop version. Complex features like advanced routing or automation have a steeper learning curve. Also, being entirely cloud-based, it relies heavily on a stable internet connection for optimal performance. Eyituoyo O. Linux System Admin Used the software for: I used a free trial ### "intruitive for Both Admins and Users" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 5, 2019 There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future. Pros One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach. Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward. Cons For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con. Stefan S. Sales Manager Used the software for: Less than 1 year ### "CloudTalk offers the best solution to our small team " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 15, 2020 With CloudTalk we are solving the cold outreach via phone to potentially interested customers. The benefits of the software are: Monthly payable (no annual membership required), great customer support(!), intuitive handling and easy to use. Plus, CloudTalk works very well with most existing CRMs. Pros The most incredible feature about CloudTalk is the function to autorecord convesations and to integrate them into our current CRM (we are using HubSpot). This is very convenient when reaching out to potential clients once again after several days or even weeks have passed because I can always go back into the frame and the vibe of the previous call and seamlessly go on to the next. Cons There is nothing in particular that comes to mind. Maybe the call prices per minute are a little higher than for other cloud telephone systems. SE sales executive sales executive Used the software for: Less than 1 year ### "All in one solution that is super easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 10, 2022 It has been a great experience and the product is solving most, if not all of my needs. Pros It's super accessible and easy to understand. It has a no bs approach where things are simply explained and work the way they should without being unnecessarily complicated. Cons The only thing I didnt like is that the campaign management options are locked behind a paywall but that is fair enough DM Digital Marketing Director Digital Marketing Director Used the software for: Less than 1 year ### "Easy to use call center software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 17, 2021 Great experience overall, especially in COVID times Cloudtalk has helped us to stay efficient and organized. Pros Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement. Cons We are happy with CloudTalk's call center software how it is, but they keep on improving and adding new features so I am sure it will get even better over time. 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