--- title: "CloudTalk Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is CloudTalk the right Call Tracking solution for you? Explore 270 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/182004/CloudTalk/reviews/" page_type: "reviews" language: "en" --- CloudTalk 4.4 (270) [View alternatives](https://www.capterra.com/p/182004/CloudTalk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 15th, 2026 # Reviews of CloudTalk Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews DV Dhanesh V Team leadEducation Management, 201 - 500 employeesUsed the software for: 1-2 years. “Genuine and integrations are good“ December 15, 2025 AS Andres S Recruitment ManagerOutsourcing/Offshoring, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the middle of the night, without asking/advising their night-users about itCustomer service is awful.“ February 20, 2023 Nishant B BDMHospitality, 201 - 500 employeesUsed the software for: Less than 6 months. “CloudTalk is intuitive and easy to use, with excellent call quality and reliable global connectivity.“ August 4, 2025 AS Anna S Lead Gen SpecialistMarketing and Advertising, 51 - 200 employeesUsed the software for: Less than 6 months. “The icon beside the phone number is not that functional and most of the time when numbers are being copy/paste on the dialer the option to send message doesn't show up.“ November 26, 2021 CV Chandu V Sales managerEducation Management, 2 - 10 employeesUsed the software for: 1-2 years. “Its easy to use and configure, user-friendly and docent take much to make a new team mate learn ,“ May 7, 2025 ZB Ziya B Advanced Systems EngineerElectrical/Electronic Manufacturing, 10,001+ employeesUsed the software for: 1-2 years. “The pricing may be costly for small businesses.“ May 25, 2023 fd faye d sales representativeRetail, 501 - 1,000 employeesUsed the software for: 1-2 years. “never had any issues, great for listening back to calls“ February 21, 2025 AP Anthony P General ManagerCosmetics, 2 - 10 employeesUsed the software for: Less than 6 months. “The call quality was poor and they overcharged us and will not refund after cancellation so buyer beware before you use Cloudtalk.“ January 6, 2022 ## Showing most helpful reviews Showing 1-25 of 270 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nishant B. BDM Hospitality Used the software for: Less than 6 months ### "My All in one and daily Driver " August 4, 2025 5.0 Pros CloudTalk is intuitive and easy to use, with excellent call quality and reliable global connectivity. It integrates smoothly with popular CRMs like HubSpot and Salesforce, saving time with automatic logging. Features like call recording, smart routing, and analytics help improve team performance. Its cloud-based setup makes it ideal for remote teams, and customer support is responsive and helpful. Cons Pricing can become expensive as you scale or add premium features. The mobile app lacks some key functions compared to desktop. Occasional glitches or lag may occur in the desktop version. Complex features like advanced routing or automation have a steeper learning curve. Also, being entirely cloud-based, it relies heavily on a stable internet connection for optimal performance. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) more functionity is there in the cloudtalk which all the function are there. Review Source DV Dhanesh V. Team lead Education Management Used the software for: 1-2 years ### "Cloudtalk review " December 15, 2025 5.0 After a few weeks of usuage the UI felt easy to use. Don’t need to recheck the number as name displays Pros Genuine and integrations are good Name is displayed on call or double check on number is not required Shows what time the call has been done with recordings which is great too Cons Sometimes the wait time is a lot Trying to change the country number is a but confusion but it is manageable. Could be better at that. Switched from [Telecmi](https://www.capterra.com/p/191986/Telecmi/) Compared to Tele CMI we have better UI and ease of use and the integration is easier Review Source OP Oliver P. CFO Pharmaceuticals Used the software for: 2+ years ### "Makes everyday work noticeably easier!" September 7, 2026 5.0 The tool allows us to make and receive calls directly from our PC. It also offers detailed analyses of our calling behavior, including the number of calls made, their average duration, and even a forecast for future calls. The app also runs flawlessly and without any problems on the iPhone. Pros The app runs flawlessly on both phones and laptops, unlike many other products out there. The design and user-friendliness are truly excellent. The modern and appealing layout makes making and receiving calls a pleasure every time. Cons So far, we have had absolutely no problems with CloudTalk. Every feature meets our expectations and contributes to improving our daily communication. CloudTalk's ease of use and reliability make it an indispensable part of our studio. Review Source AR Adam R. CEO Entertainment Used the software for: 6-12 months ### "Looks good from a distance, but they're a mess internally" July 13, 2021 2.0 Pros The idea of the software being able to tie remote-access cell phones together is wonderful, but not fully fleshed out. Their IVR interface seems great on the webpage, but it often glitches, and calls just get dumped to a voicemail void with no message. Cons CloudTalk is a young system that promises more than it can deliver. They offer apps for all sorts of connection points, and integrated systems for automation... but once you get signed up, you learn that most of it is beta software and it's SUPER glitchy. The marketing team is propping up a half-built software system. The iPhone and Desktop apps do not work reliably (if-at-all). The Phone app cannot transfer calls or take SMS messages properly. It often just quits in the background on your phone so you don't even know that your phone cannot receive calls. The system also drops entire call processes and never lets you know that someone tried to call. I've tried calling our own office phone and not been able to get through to my own desk through cloudtalk. Their support chat service says "average response time is 5 minutes" but it usually is 2-4 hours, or a couple days. No explanation why. They REFUSE to get on the phone to solve issues unless you pay 2x as much for an Expert account, which is just a sign that they do not care about anyone but their premium customers. They will NOT go out of their way to help you. I had a lot of faith in this company when we first saw a demo of CloudTalk, and thought that it would be perfect for us, but they just put too many roadblocks in the way for us to continue using their service. I don't feel like a valued customer, and I don't see any improvement in a year. Switched from [BetterVoice](https://www.capterra.com/p/146430/BetterVoice/) Their sales team made it seem like it would be easy to move over, but it has been fraught with problems and their support team is almost inaccessible and will not help. Review Source Eyituoyo O. Linux System Admin Information Technology and Services Used the software for: I used a free trial ### "intruitive for Both Admins and Users" July 10, 2019 5.0 There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future. Pros One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach. Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward. Cons For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con. Review Source Stefan S. Sales Manager Marketing and Advertising Used the software for: Less than 6 months ### "CloudTalk offers the best solution to our small team " June 10, 2020 5.0 With CloudTalk we are solving the cold outreach via phone to potentially interested customers. The benefits of the software are: Monthly payable (no annual membership required), great customer support(!), intuitive handling and easy to use. Plus, CloudTalk works very well with most existing CRMs. Pros The most incredible feature about CloudTalk is the function to autorecord convesations and to integrate them into our current CRM (we are using HubSpot). This is very convenient when reaching out to potential clients once again after several days or even weeks have passed because I can always go back into the frame and the vibe of the previous call and seamlessly go on to the next. Cons There is nothing in particular that comes to mind. Maybe the call prices per minute are a little higher than for other cloud telephone systems. Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/) Reason for choosing CloudTalk Because monthly payment was a given with CloudTalk and Aircall starts with 2 or 3 users minimum but we only need one call agent at the moment. Review Source Daniel M. sales executive Information Technology and Services Used the software for: Less than 6 months ### "All in one solution that is super easy to use" January 4, 2022 5.0 It has been a great experience and the product is solving most, if not all of my needs. Pros It's super accessible and easy to understand. It has a no bs approach where things are simply explained and work the way they should without being unnecessarily complicated. Cons The only thing I didnt like is that the campaign management options are locked behind a paywall but that is fair enough Switched from [3CX](https://www.capterra.com/p/158704/3CX/) That solution was slow, archaic and unreliable Review Source VR Verified Reviewer Digital Marketing Director Computer Software Used the software for: 6-12 months ### "Easy to use call center software " May 14, 2021 5.0 Great experience overall, especially in COVID times Cloudtalk has helped us to stay efficient and organized. Pros Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement. Cons We are happy with CloudTalk's call center software how it is, but they keep on improving and adding new features so I am sure it will get even better over time. Reason for choosing CloudTalk Better, faster, cheaper, good integrations. Switched from [Aircall](https://www.capterra.com/p/184709/Aircall/) CloudTalk is better, faster, and cheaper alternative than Aircall with better integrations. Review Source KO Kinga O. Contributing Writer Marketing and Advertising Used the software for: Less than 6 months ### "Amazing quality of support and calls!" July 30, 2019 5.0 Hidden gem. If you want to power up your sales team efforts or your call center management, this tool is for you. Pros CloudTalk helps skyrocket your sales team productivity. With features like call recording or statistics, you can analyze your performance and identify any bottlenecks in your sales process, which is crucial if you want to achieve success. Cons There is no single thing I would dislike about CloudTalk. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing CloudTalk Better pricing and better customer support, including a dedicated onboarding manager. Review Source Yana M. Contract Business Development Manager Marketing and Advertising Used the software for: Less than 6 months ### "Great Customer support for Dyslexic sales proffessionals" May 26, 2020 5.0 Really would recommend this to anyone wanting to open a call centre and does not have the resources for an IT department Pros I didn't understand anything but they did everything for me. I have not much technical IT experience but they set it up perfectly Cons Mm maybe just 021/022/027/028 numbers for New Zealand would be good to have access to even if it is more costly because I don't want to register the number under my family's name. I would rather it be through a proffessional business who can secure the number for me Reason for choosing CloudTalk I don't see a better solution than CloudTalk Switched from [Viber](https://www.capterra.com/p/180348/Viber/) Because it was not allowing me to have multiple phone number identities Review Source CV Chandu V. Sales manager Education Management Used the software for: 1-2 years ### " User and Budget friendly cloud call tool " May 7, 2025 4.0 Its good and user-friendly tool , Its even affordable , docent take much time to learn it Pros Its easy to use and configure, user-friendly and docent take much to make a new team mate learn , good with calls reports Cons After call response is not unto the mark can be improved and ringtones in it are not that great Review Source VR Verified Reviewer General Manager Cosmetics Used the software for: Less than 6 months ### "Couldn't hear callers - waste of our time, and money!" January 6, 2022 1.0 We signed up to a month to month account to try out Cloudtalk. Set things up, all good, easy to do. Had a few callers try and call us - there were long pauses before the call or the call dropped or it took multiple calls bfrom a single person before the call dropped. This is not a service that we could rely on so we cancelled the contract. Our credit card statement came in and we saw that we had been billed for a 12 month term after oly signing up to a month to month. We reached out to customer support who told us "strictly no refunds on unused time." We tried for a month, were charged and paid for 13 months then told "tough shit" read the terms of service, no refund for you. I cannot stand tech companies that do this. be warned before you try out Cloudtalk. The call quality was poor and they overcharged us and will not refund after cancellation so buyer beware before you use Cloudtalk. Pros It looked like good value but it did not meet our SLA standards in terms of call quality or eas of use. Cons Being billed for an annual commitment when only signing up for a monthly commitment. Being referred to terms of service after cancellation and requesting on overcharged amount be refunded. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Switched from [RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) Out of contract Review Source AT Alan T. Service Director Financial Services Used the software for: 6-12 months ### "Great product, highly recommended. " December 28, 2021 5.0 With our CRM being the "hub" of everything, having a product that allowed for very quick, simple and "IT free" integration has been fantastic. Couldtalk itself is great - intuitive user interface, easy to use, great call quality - try it yourself, you will not regret it! Pros Ease of use, quick and simple integration and great call quality. Cons Conference calls sometimes do not seem to work properly - the additional party cannot be added to the call. There have been some issues with the mobile app, however there has been a recent update to the app so these issues will hopefully be a thing of the past. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Cost, ease of use, CRM integration. Review Source EA Enrico A. Customer Service Manager Information Technology and Services Used the software for: 2+ years ### "Best Business Phone - CloudTalk" February 15, 2024 5.0 Pros I like that it is a great business phone system It comes with amazing VoIP features and also makes call tracking easy Cons With CloudTalk, it has been smooth managing business calls. Review Source Martina C. Operations Information Technology and Services Used the software for: 6-12 months ### "Freshdesk + CloudTalk works like a charm" July 10, 2019 5.0 Overall, I’m very happy with the product and the direction where it’s headed. The UI is very modern which makes it a pleasure to work with. The pricing is also right, unlike some of the “old school” competitors. Pros I’ve been using freshdesk for ticketing and CloudTalk for it’s cloud phone system capabilities. The integration of CloudTalk and Freshdesk works perfectly and I can easily initiate calls, write notes, share contact details within the apps.. The online dashboard for reporting provides useful data about my call center representatives so I can easilly track SLAs, pickup times, queue times and all the necessary metrics. Cons It’s not a con but a suggestion for future - I would love to see an even broader integration with Freshdesk with some new cool features. Review Source BJ Bianca J. Business Owner Design Used the software for: Less than 6 months ### "OVERPRICED, misleading pricing, harassment and bad customer service" September 17, 2021 2.0 Misleading price guides, everything is US dollars but they don't clearly state that. Even top up credit is in US dollars. I thought I was topping up with $20 AUD, when I checked my account and converted the money manually I realised I was paying closer to $30 each time I topped up. The trial credit lasted longer than any of my top ups. There's no clear itemised call charge list, when I asked for one they never got back to me. I've tried repeatedly to get this information but to no avail. They also harass for business information and personal photo identification to prove business legitimacy. Despite providing several forms of business identification, they have emailed me multiple times a day for more. Pros the demo, after that everything was overcharged, fees were misleading and harassment for more identification got out of control Cons no itemized call list to show charges per call. Credit runs out much more quickly when you pay for a plan that it does in the trial version. It would almost be cheaper to use a landline or good mobile phone call plan Reason for choosing CloudTalk because I was already using them, my enquiries with other products lapsed Review Source PB Peter B. CEO Internet Used the software for: 6-12 months ### "Easily setup phone system + integrations with CRMs" May 5, 2019 5.0 I love how simple it is to use and how quickly it is to learn! Pros The setup was quick and easy. Basically in just few minutes, you have a reliable and professional customer support. We love how neatly the integrations with CRMs are implemented in terms of setup and the real value you get. You can also setup various custom workflows in every integration which helps a lot in terms of how is every business different. Love their customers support as well. Cons I would like to pick my phone number which I like, this is unfortunately not possible. CloudTalk assigned to me a random number from country I requested. But they told me this is industry specific problem and very few providers offer this option. Review Source Response from CloudTalk June 27, 2019 Dear Peter, Thank you very much for taking the time to share with us your though about CloudTalk! We are really happy that you managed to setup our software very quickly and you liked our customer support team. We are really sorry, that we could give you number you requested, but as we already explain you it is an industry issue. Have a nice day! Kris from CloudTalk JG Jeff G. Lead Consultant and manager Legal Services Used the software for: 2+ years ### "We love Cloudtalk because it works" January 17, 2022 5.0 It's the one we just keep coming back to Pros ease of use. excellent call recording. super easy to set up Cons sometimes there can be a delay in customer service response Reason for choosing CloudTalk ease of use Review Source CC Claudia C. Chief Customer Officer Oil & Energy Used the software for: Less than 6 months ### "Great solution all in one" January 26, 2022 5.0 At the beginning they give you the trial option so you have the chance to test the product before buying to be sure that all your requirements are met. The support during the trial is really good. It is easy to set and use and the team benefits from performance optimization,productivity, process automation, and customer experience overall. Pros It is easy to set and use. The support is very good. Cons At the moment I am satisfied with everything Reason for choosing CloudTalk the balance within features I need, quality and pricing Review Source Jen P. VP of Logistics Consumer Electronics Used the software for: Less than 6 months ### "Decent features. Not compatible with freshdesk " September 24, 2020 5.0 Deployed last week. Went through the setup and porting process. Customer service was great but it’s not going to work for us, because the integration with FreshDesk doesn’t work. Pros I’m really disappointed that I went through all of the set up and number porting, only to find out that CloudTalk isn’t compatible with the most recent version of freshdesk. Now I’m back to having two programs that aren’t integrated, but CloudTalk advertises compatibility. The features are decent so I’m disappointed that we will have to find an alternate solution. Cons Not compatible with Freshdesk, but advertised as such. Alternatives considered [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[Freshcaller](https://www.capterra.com/p/165078/Freshcaller/)[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[JustCall](https://www.capterra.com/p/157853/JustCall/) Reason for choosing CloudTalk More features Review Source AM AARON M. Owner Real Estate Used the software for: Less than 6 months ### "Junk!!!! Better off sticking with Google voice" March 9, 2020 1.0 The worst experience ever. First of the app for phone doesn't do sms and the desktop version is horrible It takes over 48 hours or more to get a response from anyone. They force you to pay for membership to get sms feature and it doesn't even work properly. .. they won't refund you if you ask. Stay away from this company. For a communication company they need to improve drastically. Pros the UX was clean and looked promising. On the website it states they do sms messaging but they force you to pay before using it. Cons No group texting. The app had lots of bugs that no one could solve. The communication WAS the worst I have even experience. You might not hear from them for 2 or 3 days and I know that they read my emails because of tracking. Review Source Response from CloudTalk May 8, 2020 Hi Aaron, Thank you for taking the time to share your feedback. I looked into the conversation you had with our team and indeed, there is room for improvement. I also checked our records for your refund request and we have fully refunded your payment in March, when you requested the refund (we've also sent you a refund confirmation which you acknowledged). Please contact us again if you have further questions. David @CloudTalk Nataliya N. Owner Information Technology and Services Used the software for: Less than 6 months ### "A brilliant way to handle your client support" August 24, 2019 5.0 It helps reduce the response time significantly, because of great customization you don't have to play a guessing game and decide who is a better person to address the call. And even if it so happens that you do, it easy to transfer between the agents. Pros The versatility of Cloudtalk is amazing, and also the customization possibilities. Such simple but great features as assigning tags and colours to each call as well as skill-based call routing help organize your workflow better and make overall support handling much easier. Cons Cloudtalk provides integrations, but I would really love to see them grow and abandon the need for it. In terms of call handling, they give everything you might need, but you still have to integrate with Freshdesk, for example. Review Source VR Verified Reviewer Managing Director Architecture & Planning Used the software for: Less than 6 months ### "Avoid! Poor operation and customer support. " September 11, 2020 1.0 Very poor. We regret that we signed up. Pros Their sales people is good and the app UI looks good but... Cons The app is full of glitches and the call quality is very poor. We have waited more than two months for them to port our number and they failed! We have left speaking with different support agents to resolve the issue with no luck. They are good at sending emails offering gift cards for reviews but not good at operation or customer care. Avoid at all costs! Review Source JZ Jan Z. manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Excellent tool, convenient features" June 5, 2019 5.0 Pros CloudTalk is easy to use inbound call center tool with many great features. Cons I never had an issue, it is worth the money. Review Source Response from CloudTalk June 27, 2019 Dear Jan, we are really happy to see your positive review. It is an amazing feeling when someone uses your software for more than 2 years and he/she is really satisfied with the tool. We really hope that you will stay with us at least 5 more years :) Kris from CloudTalk Swati M. Director of Business Development Information Technology and Services Used the software for: Less than 6 months ### "We made the right choice with CloudTalk" August 4, 2020 5.0 Our general impression of CloudTalk is quite positive and are so far very happy with the switch. I would recommend CloudTalk to any business looking to solve all things business phone related. Pros We were looking for an alternative for quite some time and there were multiple options that popped out after a quick Google search. We decided to go with CloudTalk and can now confirm that it was the right decision. Call quality is superior and we are not locked in with an annual contract so our partnership feels much more flexible. Cons We would like to see more integrations coming in in the foreseeable future Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.