# Page 11 | CloudTalk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is CloudTalk the right Call Tracking solution for you? Explore 268 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/182004/CloudTalk/reviews --- CloudTalk 4.4 (268) [View alternatives](https://www.capterra.com/p/182004/CloudTalk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 11 - Reviews of CloudTalk ## Showing most helpful reviews Showing 251-268 of 268 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HW Hector W. Marketing Director Marketing and Advertising Used the software for: Less than 6 months ### "Exactly the service we have been looking for so far" January 19, 2020 5.0 We were looking for a way to set up local numbers that will make it easy to contact clients in that country, and be permanently present. Pros I like how easy it was to set a phone number, and how straight for the in browser app is (we haven't used the actually application yet). The phone connectio Cons So far we haven't found any issues, although setting up payment wasn't easy as they do not accepted American Express. Review Source MM Marie M. Account Manager Marketing and Advertising Used the software for: Less than 6 months ### "Incredibly helpful for call tracking" February 4, 2022 4.0 Pros CloudTalk has made all the difference in our call tracking! Cons No issues on our end, integration was simple. Review Source KT Kamran T. owner Staffing and Recruiting Used the software for: I used a free trial ### "The almost best solution" August 12, 2019 3.0 Trying to auto dial different list filters from pipe drive. Pros The ability to auto dial and send bulk sms. Cons The inability to coordinate proper list, and lack of 2 way active sync with pipedrive, my crm. Review Source ZT Zuzana T. Head of Incoming Volunteering Exchanges Non-Profit Organization Management Used the software for: I used a free trial ### "Excellent customer experience" August 12, 2019 5.0 Communication in our team and with our costumers is getting better with ClaudTalk. Pros I like how customer friendly ClaudTalk is and the design of it. Cons More integrations and I miss a the mobile app. Review Source RZ Radoslaw Z. eCommerce Consultant Information Technology and Services Used the software for: Less than 6 months ### "Great tool" August 25, 2020 5.0 Pros It's simply easy to use. Even without any intro or demo show, I could be available to use it easly. Cons Sometimes the quality of calls could be better. But still at high level. Review Source DM Dean M. Admin manager Design Used the software for: I used a free trial ### "Awesome product and Excellent support" April 6, 2020 4.0 Pros It is easy to control and affordable. Also user friendly and excellent support. Cons My only concerns are Calls are not being routed correctly sometimes
 and the callers wait long when they are transferred Review Source PJ Peter J. Data Analyst Marketing and Advertising Used the software for: Less than 6 months ### "Perfect software for your business" October 21, 2019 5.0 SImply amazing. Pros Very easy to use a effective system. Good customer support. Cons I have been working with this system for few months and have no bad experience at all. Review Source AS Amor S. Business development manager Education Management Used the software for: Less than 6 months ### "Very good tool" July 10, 2019 5.0 Pros It's very easy to use, flexible features and good price Cons the quality sometimes, it depends on the place you are it's not that good but still is good Review Source ZD Zak D. Zak of all trades E-Learning Used the software for: Less than 6 months ### "Quick review" August 24, 2020 4.0 Enjoyable Pros Quick to use, and gets the job done for what we need Cons Was a little confusing to set up BUT their team had a call ready to set it up with me Review Source VR Verified Reviewer dentist Chemicals Used the software for: I used a free trial ### "better then expected" September 12, 2019 4.0 Pros easy to use and easy to install and easy to work with Cons installation setup was a bit issue for our company Review Source VR Verified Reviewer marketing Medical Practice Used the software for: I used a free trial ### "surely best" October 19, 2019 5.0 Pros easy to implement in our compny and to work with Cons price of the sotware is too much but it is worth it Review Source BB Barbora B. Product Marketing Specialist Information Technology and Services Used the software for: I used a free trial ### "Great Tool for Customer Service" December 12, 2022 5.0 Pros User-friendly, free trial, integration options to choose Cons I do not find any feature to not like + overall use is very easy. Review Source SW Steph W. Customer Service Adisor Retail Used the software for: Less than 6 months ### "Easy to use" October 30, 2020 5.0 Pros Clear method of communication and also easy to use. Cons It sometimes shows as an international caller when UK is selected. Review Source AN Ashley N. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Couldn’t hear anything on customer calls" May 15, 2020 1.0 Pros Nothing. There was not reason for me to continue to use jt Cons Problems with calling. Nothing could be heard on the call. CustomEr service was barely helpful. Review Source PO Paul O. SM Information Technology and Services Used the software for: Less than 6 months ### "Fair product" January 20, 2020 3.0 Pros the user interface is very intuitive and works fast Cons Bad connections, sudden stops in calls etc. Review Source ZF Zane F. Project Manager Consumer Goods Used the software for: Less than 6 months ### "Great service" December 29, 2021 5.0 Pros I like that CloudTalk is available on desktop and on mobile. It's simple and easy to use. Cons Sometimes the status doesn't change to 'online' when opening the app. Review Source NO Natalia O. Coachee Success Manager E-Learning Used the software for: Less than 6 months ### "New CloudTalk user" January 20, 2020 5.0 Pros Most of all, I liked the ease of use and intuitiveness of it. Cons As we still also have a manual phone, we don't actually get to use it as often as liked within the team. Review Source oO onur O. Customer service specialist Automotive Used the software for: Less than 6 months ### "Perfect application, easy to use" November 11, 2020 5.0 I use it for a long time and I really like it Pros It is very easy to use this application and it works without any problem Cons I have nothing to comment on here unfortunately Review Source Similar Products Featured ## Related categories [Predictive Dialer](https://www.capterra.com/predictive-dialer-software/)[VoIP](https://www.capterra.com/voip-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.