# Page 2 | CloudTalk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is CloudTalk the right Call Tracking solution for you? Explore 268 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/182004/CloudTalk/reviews --- CloudTalk 4.4 (268) [View alternatives](https://www.capterra.com/p/182004/CloudTalk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of CloudTalk ## Showing most helpful reviews Showing 26-50 of 268 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use fD faye D. sales representative Retail Used the software for: 1-2 years ### "Great tools" February 21, 2025 5.0 excellent would highly recommend to any business Pros easy to use every day. never had any issues, great for listening back to calls Cons can be slow sometimes, but can easily reload and works fine Review Source Matej K. Founder E-Learning Used the software for: 1-2 years ### "Great IVR & solid value" December 12, 2022 5.0 Very positive! Sending the high-five to their team. Pros Besides having like every feature of the contact center available on the market, we like the easy-to-use interface, their team (especially support) and the pricing is better compared to the competitors. Cons The mobile app could be improved, but we prefer the desktop app anyways. Alternatives considered [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[Aircall](https://www.capterra.com/p/184709/Aircall/)[NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[Five9](https://www.capterra.com/p/132405/Five9/) Reason for choosing CloudTalk Best value for the pricing, solid support Review Source AS Andres S. Recruitment Manager Outsourcing/Offshoring Used the software for: 2+ years ### "Unreliable tool for small businesses that do not work 24/7" February 20, 2023 2.0 Pros The waiting time for the phone lines is short. That is the main positive thing Cons Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the middle of the night, without asking/advising their night-users about itCustomer service is awful. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Review Source Response from CloudTalk March 2, 2023 I'm sorry to hear about your disappointing experience with us. It's always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn't live up to your expectations on this occasion. I'm thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at support@cloudtalk.io to discuss how we can make this right. Anthony A. General Manager Cosmetics Used the software for: Less than 6 months ### "Huge call lag causing customer to ring multiple times just to speak with support" January 7, 2022 2.0 Poor. We signed up for a monthly plan only to see that we had been billed for a full 12 months. Pros Its would be cost-effective it it worked properly Cons Call connection lag time was unacceptable. Dropped calls created an extra administrative burden for us to call back for our customers to try and call us back. We spent more time playing phone tag and asking "why cant we hear the caller" than we did resolving the customer call. Not good enough. We signed up for a monthly plan only to find on our first bill we had paid for both call credits of $30 USD and 12 months of plan costs. Not what we were expecting given we had signed up for a monthly plan. When we reached out to customer support we were quickly referred to the TOS and told "no refunds for unused terms". This is ridiculous in today's day and age. Technology companies are using their reach into a worldwide customer base to enable their growth then applying less than stellar customer support. Go to a shop (in person) and hand them some money for a good or service. If they don't deliver what you have paid for then proceed to tell you "bad luck, you handed your money over" and "no refunds" you would punch that person in the face and never use them again. Or you would take punitive remedial action against them. If you don't treat people the same as you would in person then you should not be in business. I don't care who you are or what you think you are, treat people like people (and how you expect to be treated yourself) and you will be respected. Treat people like idiots, numbers, and hide behind bullshit then expect the mirror to shine back on you. Reason for choosing CloudTalk Looked like a cost-effective solution Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Plan ended Review Source PA Pedro A. Marketing & Growth Ops Financial Services Used the software for: 1-2 years ### "Best All in One tool regarding communications" October 3, 2023 5.0 Very good. Execelent Integrations and support. Pros In our company we try to always automate everything. And with Cloudtalk, using their integration with Hubspot / Make.com / API, we can easily do multi touch using their services: Send automatic SMS's, voicemails and even call dials. Cons The option to send MMS inside Europe. It's not possible yet. Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/) Reason for choosing CloudTalk Less expensive and more options / integrations Review Source Martin K. Marketing Specialist Marketing and Advertising Used the software for: Less than 6 months ### "One-stop support for customers and the sales and marketing department" December 12, 2022 5.0 Pros The platform is built on VoIP, so we don't have to depend on a landline. The transmission works great and without any outages or other glitches. For example, Navias can process and comment back on feedback or research interviews, which is easily synchronized with our CRM, so everyone has all the information at their disposal. Cons I don't know of anything I would fault here. Review Source VR Verified Reviewer General Manager Cosmetics Used the software for: Less than 6 months ### "Couldn't hear callers - waste of our time, and money!" January 6, 2022 1.0 We signed up to a month to month account to try out Cloudtalk. Set things up, all good, easy to do. Had a few callers try and call us - there were long pauses before the call or the call dropped or it took multiple calls bfrom a single person before the call dropped. This is not a service that we could rely on so we cancelled the contract. Our credit card statement came in and we saw that we had been billed for a 12 month term after oly signing up to a month to month. We reached out to customer support who told us "strictly no refunds on unused time." We tried for a month, were charged and paid for 13 months then told "tough shit" read the terms of service, no refund for you. I cannot stand tech companies that do this. be warned before you try out Cloudtalk. The call quality was poor and they overcharged us and will not refund after cancellation so buyer beware before you use Cloudtalk. Pros It looked like good value but it did not meet our SLA standards in terms of call quality or eas of use. Cons Being billed for an annual commitment when only signing up for a monthly commitment. Being referred to terms of service after cancellation and requesting on overcharged amount be refunded. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Switched from [RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) Out of contract Review Source ZB Ziya B. Advanced Systems Engineer Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "CloudTalk is a Reliable Communication Solution" May 25, 2023 4.0 My experience with CloudTalk has been highly positive. It has revolutionized our communication processes, enhancing efficiency and customer interactions. Pros CloudTalk stands out as an efficient and reliable communication solution. Its seamless integration with various platforms, like CRM systems and helpdesk software, has greatly enhanced our team's productivity. Access to customer information within the platform has streamlined workflows, and the call quality is exceptional, ensuring clear conversations. Cons The pricing may be costly for small businesses. The user interface could be more intuitive and visually appealing. However, these minor drawbacks are outweighed by the platform's overall performance and reliability. Review Source AT Alan T. Service Director Financial Services Used the software for: 6-12 months ### "Great product, highly recommended. " December 28, 2021 5.0 With our CRM being the "hub" of everything, having a product that allowed for very quick, simple and "IT free" integration has been fantastic. Couldtalk itself is great - intuitive user interface, easy to use, great call quality - try it yourself, you will not regret it! Pros Ease of use, quick and simple integration and great call quality. Cons Conference calls sometimes do not seem to work properly - the additional party cannot be added to the call. There have been some issues with the mobile app, however there has been a recent update to the app so these issues will hopefully be a thing of the past. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Cost, ease of use, CRM integration. Review Source Lindsey A. Project Manager Real Estate Used the software for: 6-12 months ### "Seamless Phone Integration for your Business" July 11, 2019 5.0 Its been great to be able to centralize our contact and have access to information from our different agents all in one place. We've been able to use cloudtalk to update the way we use technology in our business. We were archaically using google contacts, google calendar, and independent CRM companies and we've been able to integrate all of our data storage systems and email campaigns, etc. into one place that everyone has access to, even on their phones. Pros One of the most important features for us was to keep track of detailed information about our clients. We have numerous people answering phones for the same clients and we need to be able to access information about what these clients talked about with other team members. We can do that here. It was easy to set up and sync our contacts and we've had support from customer service any time we had a hiccup. Cons No significant challenges at the moment. It took us a while to figure out which pricing plan made the most sense, but that wasn't an issue with CloudTalk. Review Source FL Frederico L. Head of the Customer Service Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great product and fantastic support!" November 16, 2020 5.0 I can say 10/10. They have all that we need, and, in addition, they offered me great opportunities. a recent one was an article in their customer experience section. Pros The integration process was enjoyable, as we had a dedicated Sales manager taking care of our implementation. As we are already integrated, my favorite features are the interactive voice replies, missed calls, and the statistics we can use to improve our decisions. Cons The cloudtalk team is improving along the way. We have experienced some temporary bugs. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing CloudTalk Cloudtalk team was more responsive and quickly introduced us to all the features we were looking for. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) The hardness to communicate with Twillio and to obtain support for our desirable functions. Review Source VR Verified Reviewer Head of Marketing Information Services Used the software for: 6-12 months ### "Easy-to-use and intuitive call center software" February 7, 2023 5.0 Pros Cloudtalk is a very easy-to-use VoIP calling tool that is saving us time when it comes to the time it takes us to make calls. Plus, when one colleague is busy answering calls, it automatically transfers calls between my other colleagues, that are available. It is a great tool to connect with customers around the world, in our case usually free of charge. It is a great tool, especially when you scale up. Cons Nothing as it has literally everything we were looking for in a vendor. Review Source Response from CloudTalk March 2, 2023 Many thanks for taking the time to share your feedback with us. We're very happy to hear that we met your expectations and were able to help your company answer all your calls. We take great pride in what we do, and it is our earnest desire that it assists each and every one of our clients in achieving their objectives. It does, as seen by your comments, and we appreciate you telling us. EA Enrico A. Customer Service Manager Information Technology and Services Used the software for: 2+ years ### "Best Business Phone - CloudTalk" February 15, 2024 5.0 Pros I like that it is a great business phone system It comes with amazing VoIP features and also makes call tracking easy Cons With CloudTalk, it has been smooth managing business calls. Review Source IL Iliana L. Head of Operations Insurance Used the software for: Less than 6 months ### "Cloudtalk is the many tools in one" August 25, 2020 5.0 It's a really great app especially because you can do more things than just call a contact. Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results. Pros The features me and my team like the most are the possibility to send SMS and get replies, from your contacts, the possibility to use tags in order to categorize your calls, and leave notes at any time even when the call is over or maybe you have forgotten to write something and you can go back to the call history. I like it because it gives you the idea of a real phone so you can do more things with one app. Plus, the statistics dashboard is excellent. Cons The thing I liked the least at the beginning was some technical problems we faced with the integration with our CRM. Alternatives considered [Blueface Hosted PBX](https://www.capterra.com/p/144644/Blueface-Hosted-PBX/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing CloudTalk Because the moment I talked with the sales manager I understood immediately that they are flexible on adapting to the needs of the customer, present everything they can provide and helo with whatever the customer needs and that is something great because there are tools (similar and not) that you need a lot of time before you have an answer from the support team. Review Source Béla B. Customer Experience Manager Information Technology and Services Used the software for: Less than 6 months ### "Great tool with lots of features" November 2, 2020 5.0 We needed a tool that is capable to handle both inbound and outbound calls and SMS messaging including traffic to China from a Chinese virtual number. We have tried several solutions but CloudTalk was the only one that fulfils all our requirements for a very affordable price. It is one of the best and easiest tools I've ever used. Pros This tool has a lot of features and it is very easy to use without having to have any specific knowledge. The setup was relatively quick and very user friendly. Call quality is great, we have tested with international calls to several countries including China, where most providers usually fail to provide a good service. CloudTalk has prebuilt integrations with most CRM systems including Zendesk and the price is very affordable compering to some other competitors. Cons So far it's bee working great. The only negative I can mention is that we have been unable to install the CloudTalk client app from the Zendesk Marketplace. However, their phone and desktop clients are working great. Alternatives considered [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[Aircall](https://www.capterra.com/p/184709/Aircall/)[Infobip](https://www.capterra.com/p/127997/Infobip/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[JustCall](https://www.capterra.com/p/157853/JustCall/) Review Source VR Verified Reviewer Associate Financial Services Used the software for: 1-2 years ### "Efficient software worth of money" August 10, 2019 5.0 I highly recommend CloudTalk. They offer efficient service worth of money. Currently using basic features as well as advanced call routing such as personalized greetings , automated call redirection, blacklist of blocked phone number, real-time analytics. It is user-friendly software and you have possibility to customize it on your own. If the help is needed they are happy to assist you. Pros It reduced administration and infrastructure costs by eliminating the need to use multiple third-party communication services. It helped to improve communication capabilities in and out of the company, and provided access to effective channels for all devices and locations. Cons We have not noticed yet in our company. Review Source Martina C. Operations Information Technology and Services Used the software for: 6-12 months ### "Freshdesk + CloudTalk works like a charm" July 10, 2019 5.0 Overall, I’m very happy with the product and the direction where it’s headed. The UI is very modern which makes it a pleasure to work with. The pricing is also right, unlike some of the “old school” competitors. Pros I’ve been using freshdesk for ticketing and CloudTalk for it’s cloud phone system capabilities. The integration of CloudTalk and Freshdesk works perfectly and I can easily initiate calls, write notes, share contact details within the apps.. The online dashboard for reporting provides useful data about my call center representatives so I can easilly track SLAs, pickup times, queue times and all the necessary metrics. Cons It’s not a con but a suggestion for future - I would love to see an even broader integration with Freshdesk with some new cool features. Review Source VR Verified Reviewer Head of Business Development Information Technology and Services Used the software for: 6-12 months ### "Not recommended" September 28, 2021 2.0 We wanted to scale the service for support & delivery team, but after trial experience chose a more expensive, but more reliable solution Pros Cloudtalk is easy to set up and has generally favourable pricing and quick support Cons Mobile app is imposible to use. Some customers complained about the call quality Review Source BJ Bianca J. Business Owner Design Used the software for: Less than 6 months ### "OVERPRICED, misleading pricing, harassment and bad customer service" September 17, 2021 2.0 Misleading price guides, everything is US dollars but they don't clearly state that. Even top up credit is in US dollars. I thought I was topping up with $20 AUD, when I checked my account and converted the money manually I realised I was paying closer to $30 each time I topped up. The trial credit lasted longer than any of my top ups. There's no clear itemised call charge list, when I asked for one they never got back to me. I've tried repeatedly to get this information but to no avail. They also harass for business information and personal photo identification to prove business legitimacy. Despite providing several forms of business identification, they have emailed me multiple times a day for more. Pros the demo, after that everything was overcharged, fees were misleading and harassment for more identification got out of control Cons no itemized call list to show charges per call. Credit runs out much more quickly when you pay for a plan that it does in the trial version. It would almost be cheaper to use a landline or good mobile phone call plan Reason for choosing CloudTalk because I was already using them, my enquiries with other products lapsed Review Source Oluwa Locheyi H. Agent Commercial Retail Used the software for: 1-2 years ### "CloudTalk : un logiciel de gestion de la téléphonie " October 29, 2023 4.0 Pros CloudTalk est un logiciel professionnel dans la gestion et le suivi des appels. C'est un logiciel de centre d'appel et qui permet de suivre et aussi de surveiller les appels. Cons CloudTalk est un logiciel qui présente quelques fonctionnalités un peu complexe à cerner. Review Source Tomas J. Business Development Manager Computer Software Used the software for: 1-2 years ### "Great costantly evolving tool. " June 14, 2019 5.0 This tool helps us seamlessly maintain contact with our customers around the globe. Essential for our line of work. Pros Very intuitive and easy to use. Swift, professional and helpful customer support. Cons Nothing major to think of. Usual small bugs here and there. Absolutely acceptable for every SaaS tool. Always promptly resolved. Review Source Response from CloudTalk June 27, 2019 Hi Tomas! Thanks for taking the time to complete a review of your experience. We are really grateful that you are already with us for more than 1 year and you always help us improve our tools though your feedback. Have a great day! Kris PB Peter B. CEO Internet Used the software for: 6-12 months ### "Easily setup phone system + integrations with CRMs" May 5, 2019 5.0 I love how simple it is to use and how quickly it is to learn! Pros The setup was quick and easy. Basically in just few minutes, you have a reliable and professional customer support. We love how neatly the integrations with CRMs are implemented in terms of setup and the real value you get. You can also setup various custom workflows in every integration which helps a lot in terms of how is every business different. Love their customers support as well. Cons I would like to pick my phone number which I like, this is unfortunately not possible. CloudTalk assigned to me a random number from country I requested. But they told me this is industry specific problem and very few providers offer this option. Review Source Response from CloudTalk June 27, 2019 Dear Peter, Thank you very much for taking the time to share with us your though about CloudTalk! We are really happy that you managed to setup our software very quickly and you liked our customer support team. We are really sorry, that we could give you number you requested, but as we already explain you it is an industry issue. Have a nice day! Kris from CloudTalk FF Filip F. Sales Associate Information Technology and Services Used the software for: 6-12 months ### "Intuitive tool with a huge impact on our calls" February 12, 2023 5.0 Pros This IVR builder boasts impressive visuals, reliable call recording and monitoring features, and a top-notch support team that sets it apart. Cons So far, there is nothing I could mention. All the minor issues were efficiently solved with the customer support. Review Source Response from CloudTalk March 1, 2023 Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated! Our customer service team was thrilled by your stellar review. I appreciate you sharing! The fact that you like our call flow designer and other tools makes us very happy. Everything is made worthwhile by this. And it's amazing, knowing that there isn't anything you consider to be a con! It really motivates us all to keep becoming better. JG Jeff G. Lead Consultant and manager Legal Services Used the software for: 2+ years ### "We love Cloudtalk because it works" January 17, 2022 5.0 It's the one we just keep coming back to Pros ease of use. excellent call recording. super easy to set up Cons sometimes there can be a delay in customer service response Reason for choosing CloudTalk ease of use Review Source CQ Careyn Q. Head of Owner and Guest Services Real Estate Used the software for: Less than 6 months ### "App is Good But Still Needs Improvement" October 23, 2019 3.0 Benefits: -I can go anywhere with the handy mobile app on my iphone and still take business calls while mobile -I can listen to the recordings anytime and go back to them when necessary -I can easily connect with guests and colleagues and this drives more value into the business. Pros Upsides of Using CloudTalk: -It has International calling capability -It has a mobile app available for iPhone users -It identifies who's logged in or not for internal users -There is Caller ID -I like the fact that most calls are recorded automatically is readily available for listening -Easy to use; straightforward interface, userfriendly -Dashboard is very useful and has all the information I need Cons Least Helpful / Dislikes -The status showing if people are online/offline is not always accurate -The application malfunctions regularly (maybe bugs) -Calls are not being routed correctly sometimes -Callers wait for a long time waiting when they are transferred -Caller ID names not accurate -No mobile phone app available for Android users - please create soon!!! Switched from [Bria](https://www.capterra.com/p/158718/Bria/) Switch was made as part of the company's restructuring process. 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