# Page 4 | CloudTalk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is CloudTalk the right Auto Dialer solution for you? Explore 268 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/182004/CloudTalk/reviews --- CloudTalk 4.4 (268) [View alternatives](https://www.capterra.com/p/182004/CloudTalk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of CloudTalk ## Showing most helpful reviews Showing 76-100 of 268 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Sales Development Representative Information Technology and Services Used the software for: Less than 6 months ### "A Good All-rounder" May 23, 2020 4.0 Pros I really appreciate the ability to listen back to my calls. I also enjoy the functionality of forwarding calls to cellphones. On top of this, I really enjoy the user-friendly interface, and how cloud talk also has a great mobile app which can be coordinated with its desktop applicaiton. Cons I find the lack of international use (calling foreign numbers), and certain restrictions on this front without an administrator modifying the settings quite frustrating when one works in an international business environment. Review Source Frederik G. Customer Care Associate Financial Services Used the software for: Less than 6 months ### "Intuitive platform" May 24, 2020 5.0 We're solving the hassle of having to worry whether our costumer gets a good experience or not. We know that someone is going to be available on the other end. That's a huge plus for us. Pros We're able to implement this software within minutes and it just works. The design is very intuitive for us as a team. Cons The iPhone app could use some more features in my opinion. Review Source VR Verified Reviewer CEO Education Management Used the software for: 6-12 months ### "Great software" October 29, 2020 5.0 Good experience, easy to use and setup. Pros Pretty cheap, easy setup and a good free tier. The other products are really lacking that. Cons They need an app for phone too that is good. Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/)[Freshcaller](https://www.capterra.com/p/165078/Freshcaller/) Reason for choosing CloudTalk They were more expensive and harder to set up and especially freshcaller were so annoying in their onboarding and lied a lot. Review Source RK Roman K. Project manager Telecommunications Used the software for: 2+ years ### "I recommend." July 8, 2019 5.0 Pros You can make calls very easily with CloudTalk. It has many useful tools (features) and it is not necessary to understand IT/technology at all. Cons I had to setup CloudTalk myself, but it was easy and they can guide you through this process. Review Source GB Greg B. VP Sales Capital Markets Used the software for: Less than 6 months ### "Highly Effective Low Cost Softphone for International Calls" May 15, 2020 5.0 I have been using Cloudtalk for a good quarter now and I am pleased with the service. The call rates are extremely competitive and I like the simplicity of the tool. It basically provides a simple softpad phone to make lots of quick-fire calls and I like the fact that they are recorded and logged - Perfect if you want to forward a copy of the call to a colleague or simply listen for your own benefit to extract some details - I like the fact there is a phone app too - useful if you are getting call backs if you are out of the office or away from the desk top app. Finally if you are patiant, then it integrates nicely with PipeDrive and provides lots of useful metric for senior management - a good all round tool Pros \- Easy to use - Easy to integrate with your CRM system - Very cost efficient - Simple but effective dashboard with just want you need and not overkill of features that most people wouldnt need Cons Sometimes you have to be patiant for the softphone to appear before you can dial out from your CRM system but it's nothing you cant live with. Review Source JC Joey C. Product Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Excellent Cloud Base Phone System" May 20, 2020 4.0 Cloudtalk gave us full flexibility over our incoming phone setup. We can easily switch between mobiles, computers, etc wherever we are and it connects with our CRM, so all calls our tracked and connected into our other workflows. Pros I was very impressed with the customer support we received from Cloudtalk. From our first contact to the porting of our number (the reason why we had to leave our previous provider) went fast and smooth. It has all the functionalities you'd want from a cloud based phone system. Cons If you're new to a cloud based phone system, the setup can be a bit confusing and the guiding documentation is quite complex. Switched from [JustCall](https://www.capterra.com/p/157853/JustCall/) Very disappointed by support, completely stopped all communication and failed to port our number. Review Source JC John C. Product Development Manager Hospital & Health Care Used the software for: 6-12 months ### "Great Product, Better Customer Service" June 3, 2020 5.0 Great so far. Minor hiccups, but the team has been great about addressing them honsetly. Pros The customer support team. They are extremely responsive and very friendly. Cons No ability to put the extension in before making the call, it is also not possible for a supervisor to listen live without the user knowing. Switched from [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) Lack of customer support. Frequent dropped calls. Review Source ME Montana E. Manager Retail Used the software for: 6-12 months ### "Easy to use" June 8, 2021 4.0 Happy with cloudtalk and how easy it is to use Pros Easy startup and operation to get started Cons Handling more than one call and creating tickets through Cloudtlalk Review Source MC Meri C. Sponsor Music Used the software for: 1-2 years ### "CloudTalk saved our company!!" July 10, 2019 5.0 From all my experience I can say that CloudTalk’s second name should be GAME CHANGER. They delivered on all of my wishes and problems in no time! Pros There are so many pros, but the most life changing was the costumer service that help us out in our time of need. Cons The only thing I can think of, and it’s not even a con, is that the technology is so advanced we were weirded out for a few minutes when we started. Review Source Katarína K. Performace manager Marketing and Advertising Used the software for: 6-12 months ### "CloudTalk really helped many of our clients with their customer support" October 26, 2019 5.0 Pros \- integration with CRM tools - conference calls - custom reports - Automatic Call Distribution Cons I didn't find any negatives about this software Review Source VB Vismantas B. Sales Development Representative Computer Software Used the software for: Less than 6 months ### "Great call centre software for sales activities" August 25, 2020 5.0 We use it for outbound and inbound sales. Our organization is data-driven, all calls are tracked and recorded, hence we have all data we need to track our sales activities. Cloudtalk is integrated with Salesforce which is also very convenient. Furthermore, we have different phone numbers for different regions that we are targeting. Pros Software is extemely convenient and very easy to use. I have it integrated with Salesforce, as an app on my computer and as an app on my phone. Thus, calling is super easy with this software. Cons Currently, I did not face any problems with this software. We looked for other alternatives and it was the one that fit our needs. We'll see how it goes when our team will grow. Alternatives considered [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[Mixmax](https://www.capterra.com/p/159470/Mixmax/)[Outreach](https://www.capterra.com/p/159318/Outreach/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing CloudTalk Price and functionality matched our needs. Review Source sR sheri R. Customer Service Consumer Electronics Used the software for: 6-12 months ### "Porting in numbers " June 15, 2020 2.0 Call quality is not the best, but the porting it the major issue. Pros I don't feel that anything is positive right now Cons This is an impossible task and no one knows how to help. We have filled out the paperwork over and over and been rejected and the Guy \[SENSITIVE CONTENT HIDDEN\] who is supposed to help us will not. He either does not know how to do it or is lazy and will not help us. They said it would take about 3 weeks to do and that was 7 months ago. Reason for choosing CloudTalk I chose Cloud talk because I saw it in HelpScout. Review Source VR Verified Reviewer Managing Director Telecommunications Used the software for: 6-12 months ### "Quick and easy VoIP platform" August 27, 2020 4.0 Pros Very quick and easy to setup and confiure Cons Billing had its issues but seem to have been resolved now Review Source Abdelrahman W. Head of Sales Information Technology and Services Used the software for: Less than 6 months ### "Great customer service " November 4, 2020 5.0 Terrific and highly recommended for startups all the way to enterprise. Pros My team enjoys the ease of use, and the functionality of the desktop click to call feature. Cons There is no web feature to login and dial quickly. Switched from [Toky](https://www.capterra.com/p/156115/Toky/) Better integration with our company needs. Review Source Ajay B. customer assistant Banking Used the software for: Less than 6 months ### "Perfect phone system for startups. Easy to use with great customer suppor" June 4, 2019 5.0 Easy to implement and use. Affordable for startup as well. Great customer support. Pros CloudTalk is in my opinion good value for money. It has nicely done phone features, simple UI which is easy to navigate, and various integrations which you can use without any coding knowledge. Customer support is also very good and responds pretty quickly. High quality of calls, service and customer support for a reasonable price. Cons Webphone doesn't work in Internet Explorer. You should use Chrome.There are only four packages to choose from without the possibility to use per user billing. Review Source Response from CloudTalk June 27, 2019 Hello Ajay, thank you very much for such a great review! We work really hard to offer the best solution for our customers. It is great that you perceive CloudTalk as a user-friendly platform with many advanced features. Have a nice day! Kris from CloudTalk Anna O. Head of Growth Internet Used the software for: I used a free trial ### "A great alternative tool to traditional calls, especially useful for Sales Departments" July 16, 2020 5.0 Pros \- easy to integrate - there is no need to have any technical knowledge it takes only a few clicks to set it up; - it is possible to transfer contacts (selected or all) e.g. from Hubspot to CloudTalk; - the automatic recording gives the possibility to relisten to my calls later on - this allows me to work on improving my communication skills. Cons Better for big companies like call center than for small ones. Review Source JO John O. Operations Manager Education Management Used the software for: Less than 6 months ### "Not What I Thought It Was" June 24, 2021 1.0 Pros It’s great on paper, but the service hasn’t worked for the last two weeks. Quite disappointing. Cons Customer Service inefficiency to resolve an issue. Can’t call out or send text messages. Reason for choosing CloudTalk It offers SMS text messaging. Unfortunately we haven’t been able to use this feature because it hasn’t worked. Review Source Response from CloudTalk June 28, 2021 Hi John ! We're so sorry that your experience did not match your expectations. I already reach out to you via email. Please help us to improve by providing more information on your experience. Thanks! BM Ben M. Customer Success Manager Computer Software Used the software for: Less than 6 months ### "Easy to use and very intuitive" December 29, 2021 5.0 Overall it was easy to transition into Cloudtalk and adjust our current work set up to it Pros CloudTalk is great for monitoring inbound calls, with a user friendly interface Cons The application will log you out if you close the window for the app on the desktop. Would be great if you stay logged in even if the window is closed by accident Review Source Natália R. PPC specialist Marketing and Advertising Used the software for: 6-12 months ### "Positive experience" October 27, 2019 5.0 Easy and intuitive, higly recommend this tool for everybody. Pros I highly recommend CloudTalk. CloudTalk has a lot of features that we use very often. Good value for money, easy to use, good support and very intuitive interface. Cons We had no problems with integration of CloudTalk. The whole proccess was very easy. We have a positive overall experience. Review Source Murad I. Manager Computer & Network Security Used the software for: I used a free trial ### "Quality service" August 10, 2019 4.0 Pros I have been testing a lot of voip service companies for a long time. A few weeks ago I met Cloudtalk and used their services for free for 14 days. In my opinion, there is a very good service. I plan to use their services in the future. Cons I think the cost of international calls is quite expensive. I suggest that prices should be reduced. Review Source AI Adriana I. Website Manager Marketing and Advertising Used the software for: Less than 6 months ### "Easy-to-use tool for Customer Service" December 23, 2022 5.0 Pros A user-friendly tool for small businesses providing customer service with several advanced call center features. All you need in one tool for a great price. They offer a free trial to see how their features work, and you can choose from integration options according to your preferences. Cons For now, I didn't find anything that should be listed here, no major bugs or outages occurred during our use of CloudTalk. Review Source SK Shaheryar K. Chief Technical Officer Information Technology and Services Used the software for: 6-12 months ### "An affordable option for VoIP and local incoming numbers" August 31, 2020 4.0 Pros The pricing is really good. You can get a local incoming number for 2€ / month. Also per agent price is also not bad. Onboarding team was eager to help. Also the flexible models lets us manage our pricing per agent so we can add/remove seats as we want. Cons The integration features with CRM systems like Hubspot aren't perfect. Also the android app keeps freezing. Review Source SS Santhosh S. Director Information Technology and Services Used the software for: Less than 6 months ### "Light weight telephony with easy integration" May 22, 2020 5.0 Easy to start off and get it to the team. Easy for users to understand and use it. Overall my team was able to outbound and inbound calls on their programs. Pros Quick to start. You have a telephony system set up in less than an hour. Add new users on the fly. Cons Integrations with home grown CRM's can get better. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing CloudTalk Free trial, ease of integration with softwares Review Source Dávid S. Sales Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Smart solution on cloud-based platform" July 11, 2019 5.0 Personally, as long as the software works, I like the interface of the solution. Easy to use and monetization of our calls is a big advantage. CloudTalk helps us with customer satisfaction, as well. Pros It's very easy to use, flexible features and a good price. The cloud-based platform on Amazon is very powerful. Cons SMS is missing, maybe more integrations (for the future) Review Source Tomas L. Consultant Information Technology and Services Used the software for: Less than 6 months ### "Efficient software for your business" September 3, 2019 5.0 I highly recommend CloudTalk for daily business. Pros CloadTalk is very intuitive and user-friendly software designed also for non-technically skilled people. Integrated dashboard helps to work more efficiently. International dialing has never been easier! Cons Small issue with initial login but immediately solved by support helpdesk. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.