# Page 5 | CloudTalk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is CloudTalk the right Call Tracking solution for you? Explore 268 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/182004/CloudTalk/reviews --- CloudTalk 4.4 (268) [View alternatives](https://www.capterra.com/p/182004/CloudTalk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of CloudTalk ## Showing most helpful reviews Showing 101-125 of 268 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer IT recruiter Government Administration Used the software for: I used a free trial ### "Simply clever! " August 13, 2019 5.0 It helps us to analyze our data and faster our customer care to a higher level! Pros Couldtalk has many great and wonderful features that definitely can improve your work experience! I love the tags and click to call features! It's intuitive and very easy to use. Cons I have nothing to say, my overall experience with this tool was great! Review Source JD Jessica D. Community Manager Insurance Used the software for: 6-12 months ### "Easy and useful" September 28, 2020 4.0 Pros Cloudtalk is super easy to use and it allows you to take notes during and after every call which is very convenient, especially if you work in CRM Cons It doesn't start automatically when you turn on your pc and sometimes it logs off by itself. Review Source MJ Mária J. operator Telecommunications Used the software for: 1-2 years ### "Great call center software" July 10, 2019 5.0 I highly recommend CloudTalk. Pros Flexibility and powerful features. Their customer care team is very helpful and responds quickly. Cons Metrics could be improved but it is not that important to me. Review Source AR Augusto R. Senior Sales Executive Automotive Used the software for: 6-12 months ### "Great app" November 16, 2020 4.0 Pros Great to getter information and statistics regarding calls Cons Support team needs to improve the speed they deal with requests Switched from [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Manager decision Review Source Ben H. Sales & Marketing manager Computer Hardware Used the software for: Less than 6 months ### "Integrates really well with Pipedrive" October 22, 2019 5.0 Pros saves time for me and my reps, the integration with Pipedrive cuts down on sales admin and makes calling effortless. Cons If you don't have a good wifi connection the call quality suffers which can be problematic, you are also encouraged to use wired headsets as wireless headsets don't work as well. Review Source TH Telmo H. Account Manager Furniture Used the software for: Less than 6 months ### "Easy to use, good functionalities, bad App " August 26, 2021 4.0 Overall Cloudtalk give us all the functions we need, but some features are not really looked after, like the App for example. Pros Customer support helped us a lot in getting a German mobile number, which was quite hard to get with the competitors. Cloudtalk has all the functions we need to stay in contact with our clients. Cons The App is quite basic and has a lot of bugs, would love to see it updated. Review Source Haulík M. PMO Insurance Used the software for: 6-12 months ### "Customer service just as I have imagined" July 19, 2019 5.0 CloudTalk helped us a lot to administer the B2B and B2C communication. The fact, that we may manage the whole external communication from 1 place really helped us a lot. Pros The price to quality ratio, very responsive customer support Cons Missing smartphone app. Would appreciate if there was one to review the current status on go. Review Source Gediminas B. Founder Information Technology and Services Used the software for: Less than 6 months ### "Simple the best product" October 30, 2020 5.0 Pros CloudTalk support team and simplicity to use. Cons Could have better detail informative website Review Source Annamária B. Marketing executive Marketing and Advertising Used the software for: Less than 6 months ### "Easy to use and effective " September 5, 2019 5.0 Pros The system is very easy to use so you do not have to spend lot of time to explain it for new people in your team, I would say that it is real time saver for my company and definitely worth the money. Cons We are using CloudTalk for almost 6 months now and there was no problem so far. Review Source GO George O. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "CloudTalk" December 28, 2021 5.0 Pros It has every feature I need, it does exactly what I want and is very well priced - I have tried a lot of alternatives and this is the best and best priced Cons There are no cons from my perspective Review Source Tomáš C. Social media manager Marketing and Advertising Used the software for: Less than 6 months ### "Inhouse call center we needed" July 10, 2019 5.0 Cost effective solution. We don't have to outsource call centre, because we can handle it with fewer cost and workers inhouse. Pros Very good price Easy to use online platform Top customer service Very intuitive service Lots of integrations with other services Cons Did not recognize any cons or problems till now. Review Source dC david C. ceo Consumer Services Used the software for: 1-2 years ### "Positive experience" July 10, 2019 5.0 Pros Great customer access, helpful customer support, speed to solve the problem, high availability and quality of service Cons I dont know, nothing. No problem. Review Source MS Miroslav S. Owner Hospitality Used the software for: Less than 6 months ### "It simply does not work for us" June 15, 2021 1.0 Pros It sounded as great solution for our needs. Cons Integration simply does not work and we have to cancel our landline, because no one could reach us. Review Source Response from CloudTalk June 28, 2021 Hi Miroslav! :) We're so sorry to hear that this happened to you. I checked our mail box and we havent received any email from you last days. We'd like to know more so we can make things right. I already sent you an email but we can also get on a call and address this ASAP, we value your business. Best regards! Malvina F. business development excecutive Computer Software Used the software for: Less than 6 months ### "increase of work efficiency" July 9, 2019 5.0 I am very satisfied with implementing this solution in our business Pros due to the software helping our agents to have more targeted calls, we were able to increase the working efficiency majorly Cons there is nothing I missed besides a handy mobile app that I heard is planed for the future Review Source DS Débora S. comercial Accounting Used the software for: 1-2 years ### "Recomendo" April 26, 2021 4.0 Pros Pode se usar tanto no computador como no telemovel. O que permite uma maior liberdade Cons As vezes tem alguns problemas no tempo do registo de chamadas Review Source JT Juraj T. Marketer Computer Software Used the software for: Less than 6 months ### "Great Call center solution" August 4, 2021 5.0 Works well. Overall it is a great call center solution for a fair price. Pros It is very easy to configure, the interface is very simple with clean and straightforward design. It has impressive sound quality and solid amount of integrations for all major tools. Cons Apart from small hiccups while installing some integrations there is nothing really to dislike. Their support is very responsive and we were able to resolve all issues. Review Source JP Josephine P. Product Manager Information Technology and Services Used the software for: Less than 6 months ### "Easy to set up" June 30, 2021 5.0 Overall I had a positive experience. Cost fits our budget. It has all the features we needed. Number porting experience was great. The customer service for porting was great. Pros Cloudtalk was pretty easy to set up once I got in. Very easy to set up the flow of how you want calls to be taken. Cons Had a few teething issues with getting started. There is a verification process. I don't mind verification, just wish it was made clear on the website. Website needs a 'how to get started' or 'how it works' page/information. Also, had some confusion over voice recordings that you can add - says it's available for Starter but it wasn't and had to upgrade to Essential. Reason for choosing CloudTalk Just seemed easier to use. Review Source MP Michaela P. Marketing Retail Used the software for: 6-12 months ### "Love it!" July 12, 2019 5.0 Cloudtalk helps us with communication in our company and also with our costumers, we are very happy. Everything is quick and easy, love it. Pros Its easy, userfriendly and our team and costumers love it. Also good pricing. Cons I have no bad experiences yet, and i hope im gonna be happy with Cloudtalk also in future. Review Source AS Albert S. marketing manager Airlines/Aviation Used the software for: Less than 6 months ### "Why I use Cloud Talk" August 16, 2021 5.0 what impress me most is the excellent customer service. Pros I like mostly the international set up with available number globally. We use it in Norway, Sweden, Germany and now even Russia. Cons The dailer software I have not understand yet. Reason for choosing CloudTalk perfect service Review Source ML Michal L. manager Automotive Used the software for: 6-12 months ### ""Very good cloud talk services"" July 11, 2019 4.0 compatibility of hardware and native application with windows, everything was solved. Pros Easy and intuitive administration, very helpful settings, good prices and excellent support. Cons I dont like problems that always shows up because of windows, anyhow, this problem is not caused by Cloud Talk :) Review Source JS Jordan S. CTO,Co-Founder Marketing and Advertising Used the software for: 6-12 months ### "Great tool for my growing sales team" June 20, 2022 5.0 Great! Once we got through onboarding we were immediately off to the races :) Pros The tool is really really easy to use and the call notification for inbound calls worked really well! Cons Tool was a bit tricky to get setup with and running initially. As is this case with most tools like this I suppose Reason for choosing CloudTalk Pricing and friend referral Review Source ER Esat R. Wealth Manager Financial Services Used the software for: Less than 6 months ### "Works well " October 28, 2020 5.0 Pros Call monitor helps the most for us training our calls and being able to listen to each other. Cons Sound quality has been sometimes bad, but more likely its due to the clients connection. Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/) Reason for choosing CloudTalk Had better features for a better price. Review Source AC Andres C. Marketing Specialist Marketing and Advertising Used the software for: Less than 6 months ### "MAnage your business phone system with CloudTalk" September 20, 2021 5.0 Overall experiences is good considering you can use a mobile app. You can setup business hours and call flows that support the business and lets people enjoy their time out of the office. Pros CloudTalk allows you to build call flows that can route anyone's call with no hussle. Cons Managing voicemails can be a bit tricky, and their computer client misses calls if your computer sleeps. Review Source TE Tessa E. Program Development Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Purchased for the Pipedrive Integration" October 29, 2020 3.0 I am happy with the ease of use and definitely prefer using it over a phone. Creates a more streamlined sales process. Pros I went with Cloudtalk because it was one of the few services that allowed integration with Pipedrive. The integration is great because we can see the names of the clients calling us as well as quickly call clients from within Pipedrive. Calls are also logged so we can see if we have spoken to particular clients on the phone. Cons Because it relies on an internet connection, there is sometimes a lag in the conversation or trouble connecting to people. Reason for choosing CloudTalk For the integration with Pipedrive and good price Review Source FD Fabrizio D. Administrator Accounting Used the software for: Less than 6 months ### "PBX solution really simple to implement " June 9, 2020 5.0 During the initial phase, an operator follows you giving support. So you can start almost immediately. So far everything works well. Pros PBX solution really simple to implement and extremely powerful and flexible. It is also possible to port your own telephone number Cons Sometimes there are delays, but causes can be various from our web speed connection to the caller. Alternatives considered [JustCall](https://www.capterra.com/p/157853/JustCall/) Reason for choosing CloudTalk It was possible to port our number and more value for the money. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.