# Page 6 | CloudTalk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is CloudTalk the right Auto Dialer solution for you? Explore 268 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/182004/CloudTalk/reviews --- CloudTalk 4.4 (268) [View alternatives](https://www.capterra.com/p/182004/CloudTalk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of CloudTalk ## Showing most helpful reviews Showing 126-150 of 268 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FK Filip K. Marketing Specialist Computer Software Used the software for: Less than 6 months ### "Intuitive dashboard, good call quality" December 14, 2022 5.0 CloudTalk is easy to use and allows you to purchase phone numbers quickly.It takes just a few hours to get everything set up and ready. The app works well for our customer support agents who don't use a landline phone. Pros It's simple and intuitive, providing everything we need and want at a much lower price than any of the alternatives we considered. Cons There could be more features for physical IP phones. Review Source SC Smith C. Co-Founder Marketing and Advertising Used the software for: Less than 6 months ### "Great System for our Small Startup" September 16, 2019 5.0 CloudTalk is a much more affordable system that can get small businesses setup quickly and using the phone system. Although their staff is on a different timezone than the US, they are timely and responsible. Pros CloudTalk is a simple to use system that works. We've gone between RingCentral and FreshCaller and unlike these companies, CloudTalk doesn't force you into a contract. We're looking forward to all of the new updates that CloudTalk is releasing Q3! Cons CloudTalk currently does haven't SMS or a phone App which makes it inconvenient for people who have a lot of inbound activity. But these features are in the works and around the corner. Review Source RK Rohit K. Business Development Manager Information Technology and Services Used the software for: 6-12 months ### "Tool to improve your sales efficiency" July 10, 2019 4.0 Amazing! Pros Easy to use. Hassle free installation. Easy to navigate and make your personal customization. The support is quick in responding queries. Cons One thing that they lack from other partners is a Mobile App. I believe they should launch one soon. Review Source JohnGordon H. Sales Computer Software Used the software for: I used a free trial ### "Very slick app" July 10, 2019 5.0 Pros Really sleek, modern design. Everything about the app feels polished. Doesn't feel cheap or like the team cut corners. Cons I think there could be some improvements to the call IVR setup ease of use Review Source PK Petros K. Head of Client Services Financial Services Used the software for: Less than 6 months ### "Overall Good Experience and Good Product" August 25, 2020 4.0 Overall it was a good experience. Initially we were told that few features will be available in our purchased plan. Although we paid for them they were not enabled. When we raised the issue to the sales person they fixed it. Pros Easy to plug in Hubsport. Decent support time frame Cons When a user locks his PC system does not show him as unavailable. He needs to log out from Cloud Talk first and then lock his PC Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing CloudTalk Easy to implement, support Review Source TP Thorsten P. CMO Human Resources Used the software for: Less than 6 months ### "Great Software" August 25, 2020 5.0 Pros What I like most is the user interface. It is intuitive and self-explanatory. As a call center agent, you don't need a lot of training and can get started immediately. Cons When importing the data, it was a little stuck. But the error was quickly fixed by the support. Alternatives considered [JustCall](https://www.capterra.com/p/157853/JustCall/) Reason for choosing CloudTalk CloudTalk is simply further developed and more tailored to the needs of the call center. Review Source VR Verified Reviewer Account Manager Senior Business Supplies and Equipment Used the software for: I used a free trial ### "Great price vs. quality ratio" November 4, 2019 5.0 Customer support and administrators had always solved our requirements very quickly Pros Good calls, good support and easy to use. Cons Nothing. Price could be lower but I think it worth the money! Review Source RN Roman N. Portfolio Manager Capital Markets Used the software for: 6-12 months ### "Easy to setup and use business phone system" July 18, 2019 5.0 Pros Easy to setup and use software with Salesforce integration Cons Initially, there were some minor bugs that came with the recently developed Salesforce integration, but the team responded quickly fixing them Review Source Christina M. Customer Service Representative Telecommunications Used the software for: Less than 6 months ### "Excellent Call Center Software " June 4, 2020 5.0 Pros The reports and details of each call is the most important and helpful feature of this amazing tool. Cons We have not been able to find any cons with this service. Review Source PB Prakash B. Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Bad call quality" September 28, 2022 1.0 Pros Automation, Dashboard, Auto-Dialer, Call Monitoring Cons Onboarding, Support, Call Quality, Poor Piepdrive Integration Review Source DR David R. Customer Service Consumer Goods Used the software for: I used a free trial ### "Easy to use and a very quick set up" August 26, 2020 5.0 Very friendly, setup was a breeze and my colleagues onboarded very quickly. Pros The app and the web interface are straightforward. With features like call monitoring and call recording, Cloudtalk offers very practical solutions. The UI is impressively simple and makes it an easy to use software for users and admins. The customer service is very good and responds quickly and solution-oriented. I was very happy how fast and easy the solved my requests. Cons So far we are very happy, it needs further use to see any drawbacks. Review Source Hermann A. Support client International Trade and Development Used the software for: I used a free trial ### "Logiciel de centre d'appel " November 12, 2023 5.0 Pros CloudTalk est un logiciel très efficace permettant de centrer vos appels téléphoniques , il vous donne une bonne communication avec vos clients. Cons Je ne trouve aucun problème , j'adore ! Review Source David G. Business development manager Graphic Design Used the software for: I used a free trial ### "CouldTalk opinion " October 24, 2019 4.0 \- integration with CRM system Pros \- easy use - quick integration - very good for calling Cons \- it is very difficult to say because it is very good aplication Review Source DR David R. Director Computer Software Used the software for: Less than 6 months ### "Powerful, simple to use and great value for money" May 24, 2020 5.0 CloudTalk has allowed us to implement a professional call handling capability for very little outlay. It also allows us to scale and expand simply, and work from anywhere in the world. Pros I love the way you can use a visual tool to plan exactly how you want the system to handle incoming calls. Also the integration with our CRM system was surprisingly easy to enable. Cons I wish there was more ability to choose from a selection of incoming numbers, but I ended up getting a great number. And they offered a path to change the number if I wasn't happy with the assigned number. Review Source SK Steffan K. Accountmanager Computer Software Used the software for: Less than 6 months ### "Helpfull application for sales development " May 24, 2020 5.0 The SDR takes a record of te phonecalls and when we have a client further is the sales process the account manager can easily listen to the record and know exactly what is said. Also we can use the records for learning development en onboarding. Pros I'm really happy with the cloud talk phone. From your desktop it's so easy to call al prospect/client. We also use this with the API with Pipedrive, so we see directly all the history. So easy! Cons The API with pipedrive the records are not always displayed. and the connection is an issue. sometimes the phone conversation is really bad Review Source RF Robert F. Account Manager Computer Software Used the software for: Less than 6 months ### "Really easy to use calling software for everyone!" January 21, 2020 5.0 Very good so far. The sound quality is good, the handling very easy so it does what it has/should do! Pros Usability Design Functions Quality Integration(s) Cons Reliability. When the Computer is in Stand-by mode and restarts again i also have to restart the software otherwise i get error messages when i want to make a new call. I guess this could be easily solved Review Source SF Sophia F. Head of Operations Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Good support team and great insights and data" August 25, 2020 3.0 We've been able to centralise all our phone systems - our company all work remotely (across 7 countries) so it ensured we could keep costs down but be visible on the same number. Pros \- Really good data and reports - support team have been good Cons \- software is obviously using the internet so if you have a weak connection then your calls will drop out Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/) Reason for choosing CloudTalk Service wasn't good. Review Source Nico M. Director Hospitality Used the software for: 6-12 months ### "Seamless VoIP Integration" May 23, 2020 4.0 Voip, CRM integration with third parties Pros Integration with Pipedrive for CRM and othe softwares Cons the still dont offer other languages like arabic Review Source ID Issam D. customer support Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Great Platform " November 14, 2020 5.0 so far going great as it is much easier than though to use Pros Easy to use and make the work performance clearly Cons Transfer of the calls , also you sms added which is good for development Review Source David M. CEO Sports Used the software for: I used a free trial ### "great software for customr service" July 9, 2019 5.0 Pros overall quality, easy setup, great support, modern design and technology Cons nothing significant, overall performance was really good Review Source VR Verified Reviewer Manager Design Used the software for: Less than 6 months ### "Amazingly useful and easy to use" October 1, 2019 5.0 Pros How easy it is to use and navigate. It makes life easier, not more complicated. Cons Nothing, in particular, comes to my mind. Review Source AA Araceli A. Customer Service Representative Food & Beverages Used the software for: Less than 6 months ### "No landlines needed it is good to use with headphones and PC" December 6, 2021 5.0 I can do uncountable calls a day with one account and several agents. Pros It is perfect to call, leaving a trustful record of calls and follow-up cases; it is possible to connect to your CRM so that you can link calls to clients. After proof cloudtalk, you won't try traditional calls ever again. Cons In the beginning, it could be challenging to configure the software; you will have to request a support call. Review Source JO João O. Property Manager Real Estate Used the software for: Less than 6 months ### "Good software" June 15, 2021 4.0 Pros The software is good all around. The UI for both the desktop and the phone looks and feels good. Cons Can't create a Airbnb account using this phone number. As a Property Management company this would help. But we found a workaround. Review Source LS Leon S. Director Computer Software Used the software for: Less than 6 months ### "Good overall" January 17, 2020 5.0 Pros It does what I need it to do with a fair price. Cons I'd like the ability to see a more focused view on users tagged. For example, if I tag a user as "interested" - I would like to be able to filter out all of the people who aren't interested so I can just call those who I know I have a chance with. Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/) Reason for choosing CloudTalk lower price Review Source VR Verified Reviewer Jr Product Manager Financial Services Used the software for: Less than 6 months ### "efficient customer support" October 22, 2019 5.0 Pros Easy and intuitive user interface with efficient customer support. They helped me setting up the system and understanding the product. Everything went smooth. We are using CloudTalk to enforce our chat support, and to provide high level support to our customer. Cons They need to improve the payment methods (actually you can pay only by Debit or credit card). And IVR managment page is not yet implemented, but I'm confident they will add soon everything in place. 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