# Page 7 | CloudTalk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is CloudTalk the right Call Tracking solution for you? Explore 268 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/182004/CloudTalk/reviews --- CloudTalk 4.4 (268) [View alternatives](https://www.capterra.com/p/182004/CloudTalk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of CloudTalk ## Showing most helpful reviews Showing 151-175 of 268 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Silke Caecilia C. Account Manager Hospitality Used the software for: Less than 6 months ### "Great addition to my job" November 12, 2020 4.0 Pros Easy to use, user friendly, easy to install, clear recordings. Cons Nothing yet, as I am fairly new to CloudTalk. Review Source VR Verified Reviewer sales agent Building Materials Used the software for: 6-12 months ### "Cloud talk review " August 25, 2020 5.0 very good very good amazing Pros fast and efficient good reporting system and numbers attemps etc Cons have to press answer botton to accept to dial Reason for choosing CloudTalk is the best Review Source TD Trevor D. Receptionist Computer Software Used the software for: Less than 6 months ### "Good Software to use" October 29, 2020 5.0 Pros one pro that I like is that I can contact one of my employees by using cloud talk before transferring a call to them. Cons the only downside right now is that i still have one number that hasnt transferred over from the other system so i am having to use two platforms. Other that that cloudtalk is great. Review Source VR Verified Reviewer PM Construction Used the software for: I used a free trial ### "Step changer" September 3, 2019 5.0 Pros flexible solution, easy to use and operate Cons problems with installation due to our intern system Review Source GS Guillermo S. CEO Food & Beverages Used the software for: Less than 6 months ### "It is a critical tool for daily basis" November 23, 2021 5.0 Excellent Pros It's internet-based, so I don't have to pay for expensive plans on landlines companies, I can call almost every country in the world Cons it could be really hard to customize the tool. Reason for choosing CloudTalk The quality of the audio communication is professional Review Source VR Verified Reviewer Customer Service Executive Internet Used the software for: Less than 6 months ### "Great and easy to use interface." November 20, 2020 5.0 Pros Great and easy to use software interface. Cons Integration with other programs and applications. Review Source GR Gašper R. CTO Financial Services Used the software for: Less than 6 months ### "In general good experience with great support and some missing features" January 19, 2020 5.0 We are using software to manage outbound calls made by our sales team and inbound calls manager by our support team. Pros It's easy to implement and use, their support is super fast and friendly Cons It lacks some minor features in the Windows desktop app such as minimizing to tray Reason for choosing CloudTalk It was one of the solutions that covered all of our needs feature vise and had servers near our country Review Source MG Matyas G. Operations manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Simple setup, good value" August 31, 2020 5.0 We needed a quick solution to get foreign phone numbers to start making sales calls. Cloudtalk was an affordable and easily accessible alternative. Pros Setting up is very easy, you can start making calls in minutes if you don't need to set up additional phone numbers. Additional phone numbers have to be requested (at a fee) but they are also set up quite quickly. Sound quality is good, app for iOS is also good, straightforward and easy to use. Cons We had trouble finding and setting up the Android phone app in the Play store. You cannot cancel your subscription manually, you have to reach out to support. The latter is not a big deal but would be nice to have. Alternatives considered [CallHippo](https://www.capterra.com/p/159578/CallHippo/) Review Source YB Yana B. Project Manager Information Technology and Services Used the software for: Less than 6 months ### "Great tool for international calls! " August 26, 2019 5.0 I do not have to use different resources anymore to conduct international calls. I can also finally have an international number myself for different people around the world to reach out to me! Pros Due to my job responsibilities, I need to make a lot of international calls every day. CloudTalk solution was a great finding for me as a perfect tool for my tasks. The only thing I need is a stable internet connection. The best thing about CloudTalk solution is that you have your own dedicated number that people can also call you to and you can answer from your laptop or mobile. Cons Nothing really. All little issues I had was instantly fixed by CloudTalk support team. Review Source JV Jaco V. CoFounder Financial Services Used the software for: 6-12 months ### "Inferior, expensive product run by bullies that take your money and never deliver. " December 15, 2021 1.0 HORRIFIC. They are bullies that steal your money Pros NOTHING. honestly. STAY AWAY. These people cannot and SHOULD NOT run a telco service Cons Lagging, delays, takes ages to ring. and PLEASE dont be fooled by their support response. We'e emailed them, begged them, asked nicely, tried everything. We're a tech company and this software DOES NOT WORK outside of the USA Review Source CD Ceesjan D. SEO & FB Ads Specialist Marketing and Advertising Used the software for: Less than 6 months ### "I love CloudTalk" January 18, 2020 5.0 High quality calls for cheap, from anywhere to anywhere in the world for really affordable rates. Pros What I like the most about this software is that I can have a local number in my area, and actually call for an extremely cheap rate from abroad to clients in my home country (actually from the other side of the world). And next to that, I also really love the dashboard with an easy overview of everything. Cons I can't think of anything that I don't like about CloudTalk. It's a service that I've been looking for quite some time and I'm happy I found it. Reason for choosing CloudTalk I just liked it from the start, great support, quality and a super user-friendly dashboard to easily keep track of everything. Review Source CB Chris B. Customer Support Internet Used the software for: Less than 6 months ### "My review" November 17, 2020 5.0 It has been a nice, swift and smooth experience, the transition from a different platform was easy and fast. Pros Ease to call, the playback of the calls is impeccable, ease to launch, statistics... Cons Inability to leave comments on a call for posterity. Switched from [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Institutional transition. Review Source CB Christoph B. Business Development Manager Computer Software Used the software for: Less than 6 months ### "Using CLoudTalk for business purposes " January 21, 2020 4.0 I use cloudtalk to call customers worldwide using a German phone line. So far, cloudtalk works well and the price is great. Once requested from the service team at cloudtalk, they opened my account for all countries. In general, the support is fast and usually takes lot of effort to solve the problems. Pros The VoIP function that enables me to use a German number as I am operating out of Germany. Cons There are still some bugs as the software seems new - but those bugs are usually fixed by frequent software updates. Review Source AR Ali R. Director Computer Software Used the software for: Less than 6 months ### "Great company " October 6, 2022 5.0 Pros Support was fantastic and call quality decent Cons Few issues around supporting our needs and manually updating ourselves Alternatives considered [Yay](https://www.capterra.com/p/217244/Yay/)[CircleLoop](https://www.capterra.com/p/175424/Circle-Loop/) Review Source SM Steven M. Founder Information Technology and Services Used the software for: Less than 6 months ### "simple reasonable " August 13, 2019 5.0 They were great to deal with, the service was good, and the pricing outstanding Pros It was extremely easy to set up and was way cheaper than having a second line installed by a conventional telephone company Cons i was intimidated by all the new words at first Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Review Source TS Tiffany S. Junior Sale Representative Marketing and Advertising Used the software for: Less than 6 months ### "Great Application" August 9, 2019 5.0 I am overall very pleased with the service I've had with CloudTalk. It runs very smoothly and integrates with other programs well Pros I love the ease of use for the dashboard that allows me to keep track of my number of daily calls. This makes it easier to fill out my end of day reports for my supervisors. Cons We have had an issue with the recording software sometimes recording both ends of the conversation and then other times only recording one end. Review Source AI Alžbeta I. Sales Director Internet Used the software for: Less than 6 months ### "Great tool, reasonable price" June 20, 2019 4.0 I am overall satisfied. Pros CloudTalk is really amazing call center tool. What I especially like is the real-time data accessibility as well as numerous features that CloudTalk has. Cons I would like to see pricing per user in the future. Review Source Response from CloudTalk June 27, 2019 Dear Alzbeta, It is a please to cooperate with you and your team. I really appreciate you taking the time to share your feedback and being so open with us. We are glad you continue to love our software. Have a great day! Kris AS Anna S. Lead Gen Specialist Marketing and Advertising Used the software for: Less than 6 months ### "Feedback to Improve" November 26, 2021 4.0 Overall, I would say it still serves its purposes. Pros For now solely for texting and calling at times. Cons The icon beside the phone number is not that functional and most of the time when numbers are being copy/paste on the dialer the option to send message doesn't show up. Review Source HF HOUZI F. Directeur E-Learning Used the software for: Less than 6 months ### "Good but expensive" June 15, 2021 5.0 Pros The dashboard and the application are very good Cons The price for a minute to pass a call for the mobile. Reason for choosing CloudTalk For the sound of the call Review Source DS Dheeraj S. Customer support representative. Hospitality Used the software for: Less than 6 months ### "Good Service." November 17, 2020 5.0 I am using Cloudtalk now for more then 2 months and the service is great. Pros Cloudtalk have Easy to use platform. It get's handy from first day. Cons Nothing comes in my mind when I need to thing what I don't like about Cloudtalk. Review Source Miriama T. Administrative officer Marketing and Advertising Used the software for: I used a free trial ### "Finally something great!" October 28, 2019 5.0 Pros It includes features that increase consumer efficiency and, importantly, make people's attention more effective. I like tagging the most. Assigning these tags allows us to include contacts and make them easier and more satisfying. Cons I have to say that I haven't discovered anything that I don't like about it. For me it's very great and useful. Review Source Zuzana M. Online marketer Marketing and Advertising Used the software for: Less than 6 months ### "Very effective tool for daily contact with clients" October 17, 2019 5.0 This is one amazing tool to keep your communication with clients smooth and easy. It has many useful features that makes life easier mostly for the sales team. Pros Easy and quick set up, perfect call quality even with overseas customers and the most important thing - very useful customer support ready to help and solve any issues. Cons So far there really is nothing I can think of. Review Source KA Kevin A. Marketing Marketing and Advertising Used the software for: Less than 6 months ### "No Mobile App" March 2, 2021 1.0 They are overseas so good luck talking to people if you are in the United States. I was up till 2 AM trying to resolve issues with them on multiple occasions Pros It was supposed to have good integrations with crm... Cons You half to be sitting behind a computer to answer a call. Their mobile app does not work. You literally have to be by your computer at all times. Terrible for many small businesses that are on the go. Review Source CM Chris M. DIRECTOR Renewables & Environment Used the software for: Less than 6 months ### "Intuitive and easy to setup" August 17, 2021 4.0 Pros Ease of application. Fast setup. Intuitive. Has everything we need. Cons Lag on calls, but this is a problem across the board with most VOIP software. Review Source FB Freddie B. COO Real Estate Used the software for: Less than 6 months ### "Issues with phone lines - customers cannot call us for over 24 hours - unhelpful customer support. " June 15, 2021 1.0 Pros Easy to use - straightforward setup and training Cons Reliability - we will be switching soon to another provider if they cannot sort it out Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.