# Page 8 | CloudTalk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is CloudTalk the right Call Tracking solution for you? Explore 268 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/182004/CloudTalk/reviews --- CloudTalk 4.4 (268) [View alternatives](https://www.capterra.com/p/182004/CloudTalk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of CloudTalk ## Showing most helpful reviews Showing 176-200 of 268 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SD Simon D. Director Of Online Learning Non-Profit Organization Management Used the software for: Less than 6 months ### "Excellent VOIP Software" September 6, 2019 5.0 Very cost effective phone replacement system that allows our support team to work from anywhere there is an internet connection Pros Easy to onboard and setup, easy to use and very cost effective license pricing. Does not charge for incoming calls like it's competitors do Cons The dialler has a few challenges with the sound options which are being addressed by the developers soon Review Source VR Verified Reviewer CEO Marketing and Advertising Used the software for: Less than 6 months ### "Great app" May 21, 2020 5.0 It helped us to save a lot of money Pros we have to call local business that are outside of our country (we speak the local language) so cloudtalk was exactly what we needed. Cons a call could drop from my iphone/cloudtalk as my phone considered it as lack of activity and switched back to lock mode and with it the line went dead. Review Source VP Victoria P. Senior Account Manager Marketing and Advertising Used the software for: Less than 6 months ### "Suits our team well" September 1, 2020 5.0 It's been an upgrade from our very old school in-office phone system. This suits our small team when working from home and will be good when we do go back to the office. Pros It's very easy to use - pretty much fool proof! Cons I have experienced some glitches or anomalies that I had to flag with our in hour admin to speak to Cloud Talk about - otherwise it's been very easy to migrate over to. Review Source RS Ruben S. Customer Service Senior executive Automotive Used the software for: Less than 6 months ### "Very modern app " November 13, 2020 5.0 very happy, and fast Pros Everything is fast and usually im not concerned if it will get stuck in some part of the app Cons very detailed i like simple programs thats it Review Source VR Verified Reviewer Business Analyst Human Resources Used the software for: I used a free trial ### "Highly recommend this tool for businesses!" August 8, 2019 5.0 Pros Implementing CloudTalk was a huge step forward for our company. It many timeschanged the way we interact with our clients. It is handy because of the integration with other apps on the market, such as pipedrive. Cons So far no problems with the service. We are looking forward for the release of the mobile app and some more speech analysing features. Review Source Raimonds C. Project Manager Consumer Goods Used the software for: Less than 6 months ### "Focus on what's important!" December 28, 2021 5.0 Pros The straightforward functionality and the ease of use. Cons When using the same account across several devices, you might encounter cross-calling. Review Source OK Olivia K. Account Manager Education Management Used the software for: Less than 6 months ### "Misleading Advertising" September 6, 2021 1.0 Poor Pros Seemed to work well at the start. Integration with Hubspot worked well. Cons They hide their features behind paywalls. Mislead you with advertising that clearly states these features are available on your plan. Review Source MR Myriam R. Sales Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Very useful for calling from abroad" August 26, 2020 5.0 Pros It allows me to receive voicemails event when I am abroad and don't have access to my phone plan from home. It really helps to keep a good relationship with clients from anywhere, as if I was at the office. Cons When there are many users, the voicemails get mixed up, so I end up taking voicemail that were not meant to be for me. Review Source BM Benedikt M. COO Consumer Electronics Used the software for: Less than 6 months ### "Electro lighting review " March 25, 2021 5.0 I find it easy to use overall and love to integrate it with PipeDrive. Pros It is easy to use and I love to call people from my new number on such good terms. Cons when the call is over the rating window shows, and I want to call someone else and need to click back every time. Reason for choosing CloudTalk It was a quick solution. Needed my new VoiP number very fast. Review Source VR Verified Reviewer Principle Management Consulting Used the software for: I used a free trial ### "CloudTalk - almost there" December 29, 2020 4.0 Overall very positive but am waiting to fully subscribe until the full feature set I need is available, hopefully in 2021. Pros Very easy to use and to set up. Pricing was among the best offered in the category for the feature set offered. Cons Nothing over negative but for the offering to be one that I use ongoing it needs to add automated voicemail drop. Review Source VR Verified Reviewer Account Manager Computer Software Used the software for: I used a free trial ### "Intuitive and easy" August 11, 2019 5.0 Pros It is very intuitive and easy to navigate. We had no problems with integration of CloudTalk. The whole process was very smooth. Even when we had questions customer support was always ready to help. Cons So far we don't see any cons especially because of a great customer support. Review Source JG Joshua G. Sales Manager Financial Services Used the software for: Less than 6 months ### "Fantastic & Easy to use Cloud Talk system" April 16, 2021 5.0 Great first interaction with my CloudTalk rep and still get great support when needed. Very pleased to be using it. Pros Love the ability to integrate into Hubspot and easily dial or call a contact at the click of a button. Cons Nothing to mention at this point, I am really happy with the system. Reason for choosing CloudTalk Easy to use, cheaper and better service. Review Source VB Vitor B. Diretor Retail Used the software for: I used a free trial ### "Demo desonesta com o cliente. Eles me cobraram seu eu autorizar por isso." December 22, 2022 1.0 Péssima! O sucesso do cliente não se preocupa com você e meu prejuízo até então está sendo enorme. Mas eu não vou desistir. Pros Um demo aparentemente grátis. Quando na verdade estão pegando seu dados para te cobrar frequentemente sem sua autorização. Quando você pedir estorno não vão te estornar. São desonestos! Cons Eles pegam seu cartão de crédito e passam sem sua autorização. Review Source BT Berenika T. Content Marketing Specialist Writing and Editing Used the software for: I used a free trial ### "Pretty dvanced features at an affordable price" June 19, 2019 5.0 Pros CloudTalk might still be a fairly new solution, but I already find it competitive - the quality of calls is really good, there are a lot of features to take advantage of, plus it's easy to integrate it with other tools you might be using. It can really improve the team's productivity, no matter its size. I recommend it to anyone who runs a call centre of any kind. Cons The pricing is quite flexible, but it might be better to tailor it to the number of users. Review Source Response from CloudTalk June 27, 2019 Hello Berinika, thanks for your review. It is great to see that you had positive experience with our tool. We are happy you highlighted that we provide high-quality calls because it is something what set us apart from our competitors. Thanks a lot for nice words! Kris, CloudTalk Patrícia B. HR Specialist Food & Beverages Used the software for: Less than 6 months ### "Great value for the money, perfect navigation and user interface, definitely increased productivity" August 8, 2019 5.0 We managed to achieve higher efficiency and much better service level for our customers Pros user interface - very user-friendly, easy to navigate, definitely helped to level up our customer service Cons did not find anything that can be improved Reason for choosing CloudTalk value for the money, great design and overall presentation of the product Review Source HN Hijazi N. Manager E-Learning Used the software for: Less than 6 months ### "CloudTalk Account Cancellation is unfair and tricky" February 13, 2020 4.0 When dealing with CloudTalk it is clear they want to trick you to pay and make it very difficult to leave, it is a maze. and they will refer you to the terms and conditions that almost no one reads, maybe legally they are covered but it is a bad customer experience and this is not a way to build a long lasting business, CloudTalk actions are good for hit and run business. Pros The product was easy to use for a small team. Cons \- Cloudtalk doesn't have a cancel button, the process of canceling your account is very complicated. - You can't cancel your account anytime, if the month starts you will pay. - Please read the Terms and Conditions very carefully, CloudTalk hide information from the customers. Review Source LD LISSETTE D. Office Manager Renewables & Environment Used the software for: Less than 6 months ### "Easy tool." January 21, 2020 4.0 So far is friendly and the service is incredible. Just a couple of hours one representative always answer your question Pros It is very ease and friendly. Easy to understand all features. Cons I have less than 6 months using it and so far everything going well. Review Source cH charif H. ceo Retail Used the software for: Less than 6 months ### "Virtual number " August 23, 2021 4.0 Pros Using the service mainly to acquire a virtual number for my business, the service is good, Cons I had a problem with 888 prefix cannot activate the text message service which caused me big troubles to log in again to websites where I used the number as primary contact. Review Source MP Martin P. General Manager Human Resources Used the software for: Less than 6 months ### "Super easy setup." January 22, 2020 5.0 Easy, comprehensive, with great real time support and fast! Pros It was really fast to get started. We needed an urgent solution for a business critical issue and we got it up and running in literally 5 minutes. Cons Nothing significant to remark here due to the short period of time used. Review Source NA Neal A. Sales Representative Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "I think Cloud is a really efficient tool to use. " October 30, 2020 4.0 I do have a really good experience although I am using this tool for 3 months. It is really easy to use cloutalk for expanding business. Pros For me the feature of using different numbers in different country's is a good one for new business. Cons I do not have an specific pitty. I like al the futures. Review Source aB adam B. OWNER Computer Software Used the software for: Less than 6 months ### "Easy peasy lemon squeezy" January 21, 2020 5.0 We needed a portugese number which other providers struggled with. Cloudtalk managed to get us all sorted and working extremely quickly Pros The mobile app is an absolute delight to use, works everytime and the design is beautiful Cons No cons to report as of yet, everything works wonderfully Review Source VR Verified Reviewer Digital Strategist Marketing and Advertising Used the software for: Less than 6 months ### "Productivity booster" October 22, 2019 5.0 Pros Simle, quick and functional. Very useful integations. Since we started using it, we can focus on other things and do a lot more work done in less time. Cons We didn't see anything that might bother us. Review Source BB Benjamin B. CEO Financial Services Used the software for: Less than 6 months ### "Overall: happy with the product" November 2, 2020 4.0 Pros \- easy to set-up - easy to use - good voice quality - easy to modify, helpful customer service Cons \- hubspot integration sometimes freezes - pricing could be more flexible, e.g. have a package option for smaller call volumes as well Review Source VG Vassilis G. Director Staffing and Recruiting Used the software for: Less than 6 months ### "Great product and user friendly" August 24, 2020 5.0 Pros The app and administrator dashboard is very user friendly and easy to navigate and use. Also, the customer service team is always lovely to talk to and always happy to help. Cons Everything has been ok so far, no complaints. Review Source RG Rafal G. Head Of Operations Consumer Services Used the software for: Less than 6 months ### "Great tool " January 20, 2020 5.0 Pros I love the support team, very responsive. Tool works as expected. No major problems with it. CloudTalk set up IVR for us and I appreciate it hugely. Cons No SMS still in the system. They should have been added in Q4 2019. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.