# Page 9 | CloudTalk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is CloudTalk the right Call Tracking solution for you? Explore 268 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/182004/CloudTalk/reviews --- CloudTalk 4.4 (268) [View alternatives](https://www.capterra.com/p/182004/CloudTalk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of CloudTalk ## Showing most helpful reviews Showing 201-225 of 268 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LB Leo B. President Real Estate Used the software for: Less than 6 months ### "Great and easy to use software for no hassle outbound and inbound telephony platform" May 21, 2020 5.0 Great experience, already recommended it to friends. Pros Simple to use, simple to set up and simple to train. Cons I had a little bit of hard time setting up the voicemail on my own, but it took seconds to the help team to get it right. Review Source AP Aleksandra P. onboarder Computer Software Used the software for: Less than 6 months ### "CloudTalk " February 12, 2020 2.0 Pros It's very intuitive and in easy way you can get to know all the functionalities and get used to it. Cons There's too many inconveniences. Using the product on a daily basis, you can encounter many shortcomings - there are often problems during conversations. The window with incoming call quickly disappears, sometimes I don't even have time to see this. A big discomfort is also the inability to change size of window to call - often the disconnect option disappears under the system taskbar and it is really troublesome. Product has a lot of bugs in my opinion. Review Source VR Verified Reviewer Conslutant Executive Office Used the software for: I used a free trial ### "Great SW" November 9, 2019 5.0 We are pretty satisfied with CloudTalk. It makes our work more effective and the interface is very user friendly. Pros It makes our work more effective and the interface is very user friendly. Cons Cannot be integrated within other soft ware . Review Source ER Eddie R. UK Manager Wholesale Used the software for: Less than 6 months ### "Great Product, very happy" October 29, 2020 5.0 Very happy! easy to setup and works great Pros Love the apps, admin dashboard easy to use. Works well all the time! Cons As i dont have the priority support add on it can take a little while to get any small issue resolved. Review Source TD Tim D. Owner Design Used the software for: Less than 6 months ### "Great software for VOIP" May 24, 2020 4.0 All in all it helps us to get in touch with our customers and to stick to the documentation duties. Pros Easy integration with other software and great customization. Cons The porting takes some months, patience is definitely needed. Review Source RA Rabina A. customer service Consumer Goods Used the software for: Less than 6 months ### "Perfect solution for homeworking" November 4, 2020 5.0 Its been the perfect solution for our business! No reception in the northeast of England but this worked just fine! Pros Ability to talk to the pc without a headset! Cons Unsure if I have to tell my customers that I am recording them? Review Source LN Liem N. Director of Sales Hospital & Health Care Used the software for: Less than 6 months ### "Great solution for cost effective price!" April 16, 2021 5.0 Pros Amazing VoIP that has tons of features and functionality at a great cost. Customer support has been great and I’ve had no issues with it Cons I don’t have any issues with the software at the moment Review Source LT Ljuba T. Sales Operations Manager Computer Software Used the software for: Less than 6 months ### "Good phone tool" January 21, 2020 4.0 we can reach out to custumors quite easily. It´s very good for our business purposes. Pros it´s easy to use, specially for international markets Cons sometimes I don´t hear the other person and the reason why os not clear Review Source JR Jakkin R. Country manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy, well understood program" August 25, 2020 5.0 Easier to bring all of our employees to the same program, and being able to have a eye on the statistic Pros Great user interface, awesome customer support. Cons We have not found anything bad with the software/product yet. Review Source VS Vincent S. Sales Manager Computer Software Used the software for: Less than 6 months ### "recommend this tool" January 21, 2020 3.0 Great the integration in our crm system (pipedrive). It makes my work way easier than before. Pros A good tool for VOIP calls. Important to me as a manager that I can track calls. Cons The quality of calls in some of our South American markets is unsatisfying. Reason for choosing CloudTalk price, reviews and integration possibilities Switched from [Bria](https://www.capterra.com/p/158718/Bria/) we needed a system to integrate with our existing apps Review Source NC Nuno C. Gestor Comercial Accounting Used the software for: Less than 6 months ### "Great Performance" May 21, 2020 4.0 Pros cloudtalk is an essential tool for the continuity of the office's work in telework. Cons I would like the recordings to stop using the wav format and start adopting the mp3 format Review Source GG Georgi G. Director Real Estate Used the software for: Less than 6 months ### "Fast onboarding, ease of use, good support" June 15, 2021 4.0 Pros It is easy to configure and start using it. Smooth integration with custom REST API. Cons The mobile apps seem to be outdated and problematic, compared with the web interface. Review Source WA Willmary A. Junior Sales Representative Marketing and Advertising Used the software for: Less than 6 months ### "Good, simple service" January 17, 2020 5.0 CloudTalk has allowed us to speed up our sales process. Pros The accessibility and ease of making cold calls and international calls Cons The occasional forced quit of the app causing restarts Review Source VR Verified Reviewer business development manager Information Technology and Services Used the software for: Less than 6 months ### "Modern IVR that is easy to use" July 24, 2019 5.0 Troubleshooting and customer support (parking) Pros Modern web app that works just great on my MAC. Cons NO mibile app (I would really appreciate one). Review Source PL Per L. CTO Logistics and Supply Chain Used the software for: Less than 6 months ### "Most easy setup ever" October 25, 2019 5.0 Pros It was super easy to set up. Nice to see someone who sees telephony in a new way. Lots of options Cons Would like to have had the opportunity to choose my own phone number Review Source Veronika M. Marketing Manager Marketing and Advertising Used the software for: Less than 6 months ### "CloudTalk makes work more efficient." August 9, 2019 5.0 Pros Friendly and intuitive online platform whose save time of my team. Cons The software works well, I did not recognize any problems. Review Source NA Nick A. Business development manager Financial Services Used the software for: Less than 6 months ### "Review" June 15, 2021 5.0 Pros Customer and sales support's turnaround time is excellent and very responsive Cons Talk time charges including prepaid fees is slightly higher compared to other provider Review Source AM Alessya M. Business Coordinator Internet Used the software for: Less than 6 months ### "A helpful tool for communication" October 23, 2019 4.0 It became easier to communicate with clients from different countries Pros CloudTalk is user-friendly and helpful tool for communication Cons Sometimes the connection is a little unreliable. Review Source VR Verified Reviewer Account Executive Commercial Real Estate Used the software for: Less than 6 months ### "Easy to use with a few hiccups " August 25, 2020 3.0 Playback has been my favorite feature so far. Pros It's easy to use and helps you walk through the platform from the beginning. Cons Consistent connection and microphone issues. Review Source PQ Pedro Q. Developer Financial Services Used the software for: Less than 6 months ### "Great product" May 21, 2020 5.0 Very good experience. Pros Super easy to use, it does exactly what it says, without complication Cons Could have better integration, with more applications, and more features Review Source NE Noemi E. Inside Sales Manager Food & Beverages Used the software for: Less than 6 months ### "Practical " November 2, 2020 4.0 Pros Easy to connect to salesforce , practical to have an overview of the inbound outbound calls Cons It's not super easy to change the setting without help Review Source VR Verified Reviewer Account Manager Marketing and Advertising Used the software for: Less than 6 months ### "CloudTalk review" October 14, 2019 5.0 Pros It includes all of the functions we need and is very user friendly. Cons Overall, no negative experience at all. Review Source Miroslav K. Junior BI Specialist Information Services Used the software for: Less than 6 months ### "Best call center solution" July 11, 2019 5.0 Pros Price, quality of calls, advanced features, easy to use Cons Everything is perfect so far, I have no problems Review Source TR Tommy R. COO Telecommunications Used the software for: Less than 6 months ### "Be very careful with this company" May 5, 2020 1.0 Would not recommend or do business with them again in the future. Pros I thought their feature set was further along. Cons Their software is not very intuitive, they don't allow refunds, pretty crooked. And their support is not very good. They seemed to not be adequately staffed. Review Source Response from CloudTalk May 8, 2020 Hi Tommy, thank you for sharing your feedback. I've checked the conversations you had with our support and indeed, there is room for improvement. Please accept my apology. Improvement is in our DNA and that's why just last month we added 2 more people handling customer support so we hope we can change your experience soon. David @CloudTalk VH Victor H. Inside Sales Financial Services Used the software for: Less than 6 months ### "Well well" September 6, 2019 5.0 My experience is good in general, it is a good work tool. Pros The ease of use, how intuitive it is, very well Cons sometimes it fails and has some delay.. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.