# Page 3 | CloudTalk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is CloudTalk the right Auto Dialer solution for you? Explore 268 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/182004/CloudTalk/reviews --- CloudTalk 4.4 (268) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of CloudTalk ## Showing most helpful reviews Showing 51-75 of 268 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michal K. CEO Marketing and Advertising Used the software for: 1-2 years ### "Integrated with our help desk app - works perfectly" July 9, 2019 5.0 We are using LiveAgent daily and we were looking for phone system in cloud that offers integration with it. CloudTalk has done it great. So we now provide excellent customer support without hassle. Pros Easy to manage, it's in cloud, good support, relevant pricing. Cons Missing mobile app. I hope they will develop one soon. Review Source Response from CloudTalk July 11, 2019 Thanks Michal for the positive reviews of CloudTalk :) Indeed, mobile app is in testing so it should be out very soon! CC Claudia C. Chief Customer Officer Oil & Energy Used the software for: Less than 6 months ### "Great solution all in one" January 26, 2022 5.0 At the beginning they give you the trial option so you have the chance to test the product before buying to be sure that all your requirements are met. The support during the trial is really good. It is easy to set and use and the team benefits from performance optimization,productivity, process automation, and customer experience overall. Pros It is easy to set and use. The support is very good. Cons At the moment I am satisfied with everything Reason for choosing CloudTalk the balance within features I need, quality and pricing Review Source kI khalid I. GERANT Retail Used the software for: 1-2 years ### "bon logiciel mais certain paramettre difficile si on connait pas" December 20, 2023 5.0 Pros Simple a deployer, mise en route rapide, avec fonction de base Cons Mise en place du répondeur, avec le message d'accueil, difficile à mettre en place Review Source DB Debora B. director Real Estate Used the software for: 1-2 years ### "Run Away" March 13, 2023 1.0 Terrible. Pros The system works properly in most cases, but there are a lot of connection issues Cons I have been without a customer support number in my company for 4 days, and I have had close to zero assitance to solve my issue. They are not commited to problem solving, and give standard responses that in the end, does not get the issue resolved. I do not recommend this product Review Source Jen P. VP of Logistics Consumer Electronics Used the software for: Less than 6 months ### "Decent features. Not compatible with freshdesk " September 24, 2020 5.0 Deployed last week. Went through the setup and porting process. Customer service was great but it’s not going to work for us, because the integration with FreshDesk doesn’t work. Pros I’m really disappointed that I went through all of the set up and number porting, only to find out that CloudTalk isn’t compatible with the most recent version of freshdesk. Now I’m back to having two programs that aren’t integrated, but CloudTalk advertises compatibility. The features are decent so I’m disappointed that we will have to find an alternate solution. Cons Not compatible with Freshdesk, but advertised as such. Alternatives considered [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[Freshcaller](https://www.capterra.com/p/165078/Freshcaller/)[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[JustCall](https://www.capterra.com/p/157853/JustCall/) Reason for choosing CloudTalk More features Review Source AS Aaron S. Founder Real Estate Used the software for: 1-2 years ### "Cloudtalk works since day one!" December 28, 2021 5.0 All in all it’s a very good solution if you need a VoIP System. Pros It works and every time we had a question the support helped us very fast. Cons The cost for mobile number calls is a little bit to high of you use it a lot. Review Source AM AARON M. Owner Real Estate Used the software for: Less than 6 months ### "Junk!!!! Better off sticking with Google voice" March 9, 2020 1.0 The worst experience ever. First of the app for phone doesn't do sms and the desktop version is horrible It takes over 48 hours or more to get a response from anyone. They force you to pay for membership to get sms feature and it doesn't even work properly. .. they won't refund you if you ask. Stay away from this company. For a communication company they need to improve drastically. Pros the UX was clean and looked promising. On the website it states they do sms messaging but they force you to pay before using it. Cons No group texting. The app had lots of bugs that no one could solve. The communication WAS the worst I have even experience. You might not hear from them for 2 or 3 days and I know that they read my emails because of tracking. Review Source Response from CloudTalk May 8, 2020 Hi Aaron, Thank you for taking the time to share your feedback. I looked into the conversation you had with our team and indeed, there is room for improvement. I also checked our records for your refund request and we have fully refunded your payment in March, when you requested the refund (we've also sent you a refund confirmation which you acknowledged). Please contact us again if you have further questions. David @CloudTalk MZ Maddy Z. eCommerce Manager Sporting Goods Used the software for: Less than 6 months ### "Great for remote working!" June 18, 2021 4.0 Pros I love how easy it is to download and integrate. Love that it rings all the operators at once and we all have access to all of the data. Love that is synchronizes with our customers so we can ass that little extra touch of personality. Cons The phone application needs more work. Doesn't seem to "ring" unless the app is open. Would love to have more mobility since working remote. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/)[Gorgias](https://www.capterra.com/p/155357/Gorgias/) needed to be able to ring the same line to mulitple users Review Source VR Verified Reviewer Sales manager Non-Profit Organization Management Used the software for: 6-12 months ### "User friendly system that help you scale your sales!" September 24, 2019 4.0 Many of my colleaguse work remotely and CloudTalk help us to have a general overview about what is happening. Pros We work with Pipedrive, and it integrates with this CRM system very good.Its really user friendly system that has many great functionalities (like recording your calls in both systems) Cons There was an issue with tagging, but I have been informed they are working on it. Review Source Nataliya N. Owner Information Technology and Services Used the software for: Less than 6 months ### "A brilliant way to handle your client support" August 24, 2019 5.0 It helps reduce the response time significantly, because of great customization you don't have to play a guessing game and decide who is a better person to address the call. And even if it so happens that you do, it easy to transfer between the agents. Pros The versatility of Cloudtalk is amazing, and also the customization possibilities. Such simple but great features as assigning tags and colours to each call as well as skill-based call routing help organize your workflow better and make overall support handling much easier. Cons Cloudtalk provides integrations, but I would really love to see them grow and abandon the need for it. In terms of call handling, they give everything you might need, but you still have to integrate with Freshdesk, for example. Review Source VR Verified Reviewer Application Security Expert Information Technology and Services Used the software for: Less than 6 months ### "VoIP service - a fair choice" February 10, 2020 4.0 We onboarded CloudTalk to equip our business development representatives with a reliable business phone. It is expensive when comparing to other option, but delivers good quality for it. Pros The integration capabilities with available CRM tools (pipedrive, zoho, etc.) like click-to-dial and automatic recordings and notes. The ease of use and mobile applications are also great benefits for this tool. Call quality is quite impressive as well. Cons The solution is overpriced. By recommended a user-based subscription, small-to-medium teams will have a hard time finding the budget to accomodate this service for constant international calls. CloudTalk's support has also proven to be less responsive than what would be desired. Review Source VR Verified Reviewer Managing Director Architecture & Planning Used the software for: Less than 6 months ### "Avoid! Poor operation and customer support. " September 11, 2020 1.0 Very poor. We regret that we signed up. Pros Their sales people is good and the app UI looks good but... Cons The app is full of glitches and the call quality is very poor. We have waited more than two months for them to port our number and they failed! We have left speaking with different support agents to resolve the issue with no luck. They are good at sending emails offering gift cards for reviews but not good at operation or customer care. Avoid at all costs! Review Source VS Victor S. Customer service developer Accounting Used the software for: Less than 6 months ### "Well functioning and good integration with HubSpot" August 27, 2020 4.0 We are able to better document our communication with customers in HubSpot. We are able to get more data on our communication Pros Integration with HubSpot allows for all of the information to be documented in HubSpot. This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot Cons The customer service was sometimes slow to respond or did not have answers for my questions. We have encountered some bugs with the service but they have not been critical and were fixed very quickly after giving information. Alternatives considered [Twilio Flex](https://www.capterra.com/p/223888/Twilio-Flex/) Reason for choosing CloudTalk Ease of use and ease of deployment. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Freshcaller did not have a good integration for hubspot Review Source EF Erik F. Administrator Internet Used the software for: Less than 6 months ### "All in all a good VoIP solution" November 21, 2020 4.0 CloudTalk helps us save time. With the SalesForce integration, we can easily track our calls with our clients. No information gets lost and we can focus on our main business without having to worry about tracking every call and activity in SalesForce. Pros In my opinion, CloudTalk meets the needs of companies that want to engage with customers via VoIP. Next to the clean interface, it is remarkable how fast customer support is. Within 24h you get a professional response to your request. This is crucial in today's business world. Also, the onboarding process did not take too long, because many functions are intuitive. All in all a good solution. Cons Areas of improvement could be found in the SalesForce Integration. While I generally believe it is impressive to log calls automatically in SalesForce when using CloudTalk, I think the integration settings and installation could be more user-friendly. It took me quite a long time to find out how to utilize the integration to save us time. Now it works, and we are happy we are working with CloudTalk. Review Source JZ Jan Z. manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Excellent tool, convenient features" June 5, 2019 5.0 Pros CloudTalk is easy to use inbound call center tool with many great features. Cons I never had an issue, it is worth the money. Review Source Response from CloudTalk June 27, 2019 Dear Jan, we are really happy to see your positive review. It is an amazing feeling when someone uses your software for more than 2 years and he/she is really satisfied with the tool. We really hope that you will stay with us at least 5 more years :) Kris from CloudTalk LH Lukáš H. CEO Cosmetics Used the software for: 2+ years ### "Good price / quality ratio. Customer support" July 12, 2019 5.0 With customer support and administrators, we have always solved our requirements very quickly. I recommend. Pros We have been working with CloudTalk for 3 years and have always been satisfied with their services. Good calls, good support. Cons They could lower the cost of fixed line calls within the Czech Republic. Reason for choosing CloudTalk Support in our language, price, compatibility Review Source Swati M. Director of Business Development Information Technology and Services Used the software for: Less than 6 months ### "We made the right choice with CloudTalk" August 4, 2020 5.0 Our general impression of CloudTalk is quite positive and are so far very happy with the switch. I would recommend CloudTalk to any business looking to solve all things business phone related. Pros We were looking for an alternative for quite some time and there were multiple options that popped out after a quick Google search. We decided to go with CloudTalk and can now confirm that it was the right decision. Call quality is superior and we are not locked in with an annual contract so our partnership feels much more flexible. Cons We would like to see more integrations coming in in the foreseeable future Review Source PD Philipp D. Director Logistics and Supply Chain Used the software for: Less than 6 months ### "Simple cloud phone system with a reasonable pricing" January 3, 2022 5.0 Using CloudTalk as a could-based phone system for our sales and customer support. Pros 1\. Providing local phone numbers in our country (not many competitors do that) for a reasonable initial payment and monthly fee. 2. Overall reasonable pricing. 3. All features we require were available in the basic plan. Cons 1\. Mobile app functionality is a bit outdated 2. Interface could be more intuitive 3. Outbound calls are expensive in our region (though this is typical for all products on the market) Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/)[JustCall](https://www.capterra.com/p/157853/JustCall/) Reason for choosing CloudTalk Availability of local numbers + competitive pricing. Review Source NR Nicole R. Owner Retail Used the software for: Less than 6 months ### "Just OK" November 5, 2020 4.0 Pros It integrates with HelpScout, is relatively affordable, and meets most of what we need. Cons Purchasing and onboarding are the worst. Once we purchased a plan, there was no way to upgrade without contacting support! Let me repeat that...we couldn't give them more money without contacting them - no easy "upgrade" button that is so common with all other subscription-based business models I've ever dealt with. Also, due to the company's location and business hours, those in the US will need to wait till morning hours to contact support. There are other things I'd love to change about it. There is a loud BEEP they insert at the end of the custom greeting that we cannot remove. It's jarring. Also, odd things happen like we uploaded all new sound files and they didn't "take". Turns out they had a database issue, so we had to reupload them. It took 24 hours to resolve this due to the time difference. There's more, but I'll stop there. Review Source NA Nicolae A. owner Construction Used the software for: Less than 6 months ### "stay away from them" December 15, 2021 1.0 I had a sad experience with them. I did set up a trial perioad for 14 days. After 2-3 days I payed for esential plan ($30 /month). After another 2-3 days I discover a that on expert plan ($20 extra/month) it has one task that I might be need it. I asked them if they can let me try it for few days, considering that I still have free trial perioad. And they told me NO! Once you sign in we cant let you try anything for free. They reather lose a customer for $10 ..... very sad! Review Source Response from CloudTalk December 28, 2021 Hello Nicolae, I am sorry to hear that this occurred. Please contact our Customer Support Team Lead Anna at support@cloudtalk.io and she would be happy to help rectify this situation for you. VR Verified Reviewer Remote Operations Analyst Hospitality Used the software for: Less than 6 months ### "Simplicity and efficiency" October 21, 2020 5.0 Pros The simplicity of executing what is proposed with Cloudtalk is the strength of the tool. It easily meets the requirements for my day-to-day life, as well as offering additional resources that follow the same trait of simplicity and agility. In addition to having a very supportive support team, which only reinforces the efficiency of the platform. Cons I just believe that, as a proposal for improvement, two points would be interesting: Localized support (by country) and the possibility of creating a caller ID. The latter, at first can be an obstacle. Review Source FA Faruk A. Senior Business Development Manager Information Technology and Services Used the software for: 6-12 months ### "Great solution for our calls with CRM integration" August 13, 2020 5.0 Pros Hubspot integration is super helpful, easy to setup, and fast. CloudTalk offers so many features that we didn't even know if we could implement. We love the reporting section as well. We were offered to pick up the numbers we wanted to use which helped us customise it. Among the other solutions, CloudTalk is also fairly priced. The support team is also responsive. Cons Nothing really. At the peak of the pandemic, there was isues with call quality but it was fixed immediately, we like the tool a lot. Reason for choosing CloudTalk Hubspot integration. Free trial option. Easy UI. Fair pricing. Review Source AS Alica S. Digital Manager Retail Used the software for: 6-12 months ### "The High Quality Of Calls & Great Customer Support" May 14, 2019 5.0 The biggest value is in integration to our existing infrastructure and tools, so we see everything about customer before we answer the incoming call. Pros Cloudtalk is super easy to use and does the job that far more complex systems do, but much better. Very Intuitive. The support team is really friendly and very responsive. Cons Web phone doesn't work in IE, you have to use Chrome, or install desktop app. Review Source Response from CloudTalk June 27, 2019 Hello Alica, We are really grateful for your nice words. Our team is super happy that you were satisfied with our voip software and with the help from our customer support team. We will pass along the kind words. Have a nice day :) Kris from CloudTalk JB Ján B. Owner Telecommunications Used the software for: 2+ years ### "cool program, I definitely recommend" January 20, 2020 5.0 great program for good money Pros I like everything that is easy to control that it costs little money Cons small outages, but not often, it was probably caused by the Internet Reason for choosing CloudTalk I found it on the web and I immediately liked it, it works great and at a great price Review Source WM Walter M. Senior Revenue Manager Hospitality Used the software for: Less than 6 months ### "Very easy to use." August 26, 2020 5.0 In easy terms is good and better if you use a monthly fee. Pros We have an integration with HubSpot and I can call straight from our CRM. It's very convenient because I can call from CRM, in my computer MacBook Air and with my Samsung Note 9, so is compatible with almost any ecosystem . Any call is tracked and recorded, so we have almost all the information updated in the meantime you talk with the customer.   I Highly recommend it. Cons We have the version of payment by recharge and not by plan, so I think that the plan or monthly fee must be much better in terms of how the minutes of calls are consumed. Reason for choosing CloudTalk Our company read your reviews and our CRM give us the feedback to use this app. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.