--- title: "FileWave Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about FileWave Software - reviews, pricing plans, popular comparisons to other Mobile Device Management products and more." source_url: "https://www.capterra.com/p/182010/FileWave-Endpoint-Management/" page_type: "product" language: "en" --- # FileWave Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) FileWave ## What is FileWave? FileWave's hybrid approach, including traditional client management for Mac and Windows alongside modern Unified Endpoint Management (UEM,) makes endpoint management simple today, and in the future. FileWave includes IT asset inventory; software packaging and distribution; patch management; and OS imaging and deployment for Mac and Windows. Manage all of your devices, apps, and settings on computers and mobile devices. Supports Windows, Mac, iOS, Android and Chrome OS. ## What is FileWave used for? [Mobile Device Management](https://www.capterra.com/mobile-device-management-software/)[Patch Management](https://www.capterra.com/patch-management-software/)[IT Asset Management](https://www.capterra.com/it-asset-management-software/) Top alternative Featured Overall rating Based on 37 user reviews Reviews sentiment Positive 89% Neutral 5% Negative 5% Starting price $40 Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FileWave?[Manage this product listing](https://www.g2.com/products/filewave/claim_requests/new?auto=true) ## FileWave Overview Updated September 2026 AI summary FileWave enables organizations of all sizes to manage, secure, and monitor a wide range of endpoints, including mobile devices and computers, across multiple platforms. Covering mobile device management, IT asset management, patch management, and unified endpoint management, it offers features such as application deployment, remote control, compliance management, inventory tracking, and reporting, with flexible deployment options for cloud and on-premises environments. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### FileWave 4.4 (37) VS. [4.9 (493)](https://www.capterra.com/p/181954/Iru/reviews/) Starting Price $40 Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (37) Ease Of Use 4.9 (74) Value For Money 4.6 (33) Value For Money 4.6 (68) Customer Service 4.4 (36) Customer Service 4.9 (67) ## FileWave alternatives Highest Rated [4.9 (4,881)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (294)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.3 (203)](https://www.capterra.com/p/163344/N-sight/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## FAQs about FileWave Overview ### Which roles and teams benefit most from FileWave? FileWave is most used by IT administrators, systems engineers, and technology directors who manage device fleets, software deployment, and endpoint security across distributed environments. Support teams use it to automate provisioning, updates, and troubleshooting, while education technology leaders and CIO-level decision-makers rely on it for centralized oversight and policy control. Answer based on 37 reviews Overview ### What company size and specific industries is FileWave built for? FileWave is designed for mid-sized enterprises, SMBs, and school districts that manage multi-platform environments with limited staff and budgets. It fits organizations needing endpoint management across mixed device fleets, especially in education and business settings where resources are constrained and administrative teams are small. Features and Usability ### What are the key features of FileWave? FileWave offers endpoint management, mobile device management, and asset lifecycle management for tracking and controlling devices and software. It also includes patch management, application management, policy management, and compliance tracking, plus remote access/control, inventory tracking, role-based permissions, reporting/analytics, and workflow automation. Integrations ### Which third-party tools and platforms does FileWave integrate with? FileWave integrates with Google Cloud, Incident IQ, and ServiceNow. The catalog and reviewer mentions point to a small set of third-party connections focused on IT and device management, including inventory sync with Incident IQ and support for ServiceNow. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does FileWave offer? FileWave provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online training support guided setup, webinars cover product topics in a group format, and documentation and videos offer self-paced reference and walkthroughs. Getting Started and Support ### What customer support options does FileWave offer? FileWave offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users describe the support team as prompt, knowledgeable, patient, and thorough, often walking step by step through issues and resolving problems without much delay. Answer based on 3 reviews ## Features AI summary Based on 1,943 Mobile Device Management reviews Capterra data shows that buyers of Mobile Device Management software rank the following features as their top priorities: - **Application Management** (**44%** of reviewers rated this feature as critical) - **Security Management** (**49%**) - **Configuration Management** (**43%**) FileWave supports all three of the features reviewers value most: **Application Management**, **Security Management**, and **Configuration Management**. Together, these capabilities help businesses control app deployment, protect devices and data, and manage settings consistently across endpoints, allowing teams to maintain security, reduce manual work, and keep devices ready for use. Deployment Management 3.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Manage the processes involved when making the application ready for use Endpoint Management 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track status, assign actions, and control access to systems for devices within the organization Automatic Patch Deployment 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Set a time to deploy patches automatically Automatic User/Device Recognition 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important The system can automatically recognize a user and/or device Inventory Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Location Tracking 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Identify the physical location of an individual, asset, device, etc. FileWave 51 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - API: Application programming interface that allows for integration with other systems/databases - App Management: Download applications that can be internally saved - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Automatic Patch Deployment: Set a time to deploy patches automatically - Automatic Scans: Setup recurring or automatic scans - Automatic User/Device Recognition: The system can automatically recognize a user and/or device - BYOD Management: Manage and secure access to business data and applications on personal devices. - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Contract/License Management: Track, store, and access client contracts or licenses - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Data Visualization: Graphical representation of data - Deployment Management: Manage the processes involved when making the application ready for use - Endpoint Management: Track status, assign actions, and control access to systems for devices within the organization - Inventory Management: Track and manage inventory levels to maintain proper supply - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - Kiosk Mode: Ensures that only certain features of the devices are accessible and the rest are hidden/unavailable for usability/security reasons - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Content Management: Creating, updating, monitoring accuracy, and ensuring brand consistency for all materials distributed to mobile devices. - Mobile Device Management: Control, secure and enforce policies on mobile devices such as smartphones, tablets etc. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Network Wide Management: The ability to manage all patches within a network - Patch Management: Install software updates and bug fixes remotely - Policy Management: Create, manage, and track policies and procedures within an organization - Real-Time Reporting: Active reporting of data and metrics - Remote Access & Monitoring: Control system behavior and appearance, and access and report on system status/health from a distant location - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Remote Update/Installation: Deploy updates or install new software remotely - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Assessment: Initiate collection and analysis of known risks - Secure Data Storage: Securely stores data to prevent data loss or breaches - Security Management: Manage and control the security aspects of an organization's digital assets, resources, and operations - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Software Management: Allows businesses to manage the software installed on their devices. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vulnerability Scanning: Discover patch statuses and vulnerabilities - Wireless Internet Access Control: Control and manage access to wireless networks - Wireless Troubleshooting: Take actions to resolve performance issues for devices wirelessly - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.5 (37) 4.5 Based on 37 reviews ## Pricing Value for money 4.6 (33) Free Trial Basic $40.00 Per Year Value for money 4.6 (33) 4.6 Based on 33 reviews ## Integrations [ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (36) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (36) 4.4 Based on 36 reviews ## User reviews Overall rating 4.4 Based on 37 reviews Filter by rating 5(20) 4(13) 3(2) 2(2) 1(0) Mentioned topic Sorted by most recent MB Matt B. System Admin Design ### "A buggy and directionless mess" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 May 9, 2022 We purchased FileWave because we needed a cross-platform endpoint management solution for our environment, and it was less expensive than other options at the time. Plus, we were forced to look for a new solution after our former one, "Absolute Manage" was discontinued, and several engineers for that product reportedly ended up working with FileWave. After basic deployment was finished and we began shutting down our Absolute Manage services, the issues started adding up. Basic client information missing, inability to customize display, issues with duplicated clients, issues with MDM enrollment &/or profile installation for new devices...the list of issues over the years is longer than I can even summon in my head. We've begrudgingly been able to customize the product over the years to do the basic things you might want from an endpoint management software, but the number of outstanding issues is still significant. Support sessions frequently involve rescheduling at the last minute or joining a session only to sit for 10-15 minutes with nothing happening, or watching a support technician flounder around in the CLI, checking in with their team to figure out how to run commands... Basic things will occasionally break or get replaced with options purchased from other vendors (such as the remote session 'Observe' function being replaced with TeamViewer, which requires more money if you want to license more than the 2 users granted to each FileWave deployment). Pros Cross-platform (Windows, macOS, iOS, tvOS) Cons BUGS, ENDLESS BUGS, with no 'Known issues' documents published Very little is ready "out of the box" - prepare to build all automation/commonly-used information items yourself Support is SLOW and lackluster at best Product development is slow and generally problematic with each release Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reasons for choosing FileWave Cross-platform capabilities, cost Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BN Ben N. Instructional Technology Specialist Education Management ### "Filewave, the technicians tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 12, 2022 We have had a great experience, I would definitely recommend Pros there's not some overly built GUI with flashy colors, but i've found nost anything I want to do MDM wise, you can make it happen, and usually there are several ways you can make it happen depending on what you need. I love the customization. I built my device hierarchy from nothing and have been able to confugre how I want to see things, add custom fields, multiple locations, etc etc. Cons While having that customization is great I do feel as though custom reports are not as readily available as i'm used to, I would like to be able to export device info on spreadsheets when needed and i've had trouble generating specific reports for certain rollouts when needed. Switched from [Cisco Meraki](https://www.capterra.com/p/176649/Meraki-Systems-Manager/) cost issues Alternatives considered [Cisco Meraki](https://www.capterra.com/p/176649/Meraki-Systems-Manager/) [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reasons for choosing FileWave seemed to cover all the bases as far as our needs and the cost per device. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JW John W. IT Education Management ### "It's a really good MDM and a client software management solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 24, 2020 Pros The Filewave is really simple to deploy and easy to use. it helps us to deploy all the software and update to whole school. The Kiosk helps students and teachers to install their software without admin permission. and they have really nice tech support. Cons No problem at this moment since we migrate to the latest version. Reasons for choosing FileWave The price is cheap than another one. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LE Leon E. Director of Technology Primary/Secondary Education ### "Less impressed as time passes" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 October 7, 2020 It's about time to search for a different product. Pros As another reviewer wrote, "when it works, it's great". Cons There are several feature requests I've made that just seem too obvious to not already be in place. Reports on fileset status are poor meaning we have very little idea who has gotten the fileset. Vague "Handled by MDM" with no documentation online to understand it. Filesets that cannot be removed from devices--"Upgrade Server" or "Apple's fault". Unable to connect remotely to multiple devices daily. This is one of the most needed features and right now I'd estimate 80% of our remote sessions do not connect. Switched from [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) mostly budgetary Reasons for choosing FileWave mostly budgetary Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HW Heather W. District Tech Education Management ### "Easy to Use for All" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 27, 2020 Pros As a previous user of JAMF, I feel FileWave is amazing. It works seamlessly. Cons The server is Linux based. While I am able to work with Linux, I wish it was on a Windows server. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Sandy S. ICAM Digital Services Specialist Education Management ### "Filewave has been a great solution." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 13, 2020 Pros Filewave makes it easy to manage our iPads. From the very beginning of the process, they have taken every necessary step to assist in using their product. I like the fact that I can run the software from either a MAC or a Windows machine. It is easy to use and I can make changes, additions, or deletions very quickly. Their customer and technical support is fantastic. Cons I can not think of any cons at this time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BS Bert S. Security Operations Lead Computer Software ### "Must Have for a hybrid environment" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 8, 2020 Overall the experience with FileWave and their staff have been a good experience. Their solutions engineers and professional services team have went above and beyond to help us get to where we need to be for device management. Pros Being able to manage Windows, macOS, and iOS devices with one tool was a must. Being able to enroll machines with Apple's DEP into FileWave and enroll Windows machines with Group Policy made it a very easy deployment. It was instrumental in helping us achieve a fully remote-work environment to be able to deploy software, and gather device information from their Custom Field features. Cons Having a cloud based administrative portal would be a huge plus. There is some scripting knowledge that is needed in order to accomplish the things you want to do with Windows machines, as there is no native "profile manager" or GPO-like menu like for macOS. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) Reasons for choosing FileWave We chose FileWave because it can manage both operating systems used in our environment and the cost was very comparable to either vendor. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DB David B. Systems Administrator Education Management ### "Filewave Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 26, 2020 Pros It functions very well for both iOS and Windows. Plenty of tools and deployment options for both. The remote viewing tool is always incredibly useful, particularly with much of the remote support we're doing in today's environment. The support staff for this product is top notch. The folks I'm paired up with definitely know what they're doing and thankfully I'm not just shuttled off to some third-rate call center who simply read a script and know very little about the product they're working with. Cons 1) Reliability of service can be an issue. There are always a handful of our Windows machines that stop checking in after a while and it's always when I need to be able to remote connect haha! It's a fairly common occurrence, but I'd wager the total number of PCs it happens to is roughly 3-5%. 2) The constant requirement of updating our Admin server/clients. I just wish the entire update process was so much more seamless. Every. Single. Update. Is. A. Big. Howdayado. I wish I could just press a button (or automatically) and it just does its thing. Like ChromeOS or MalwareBytes Endpoint Protection. 3) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Terry J. Systems Administrator Higher Education ### "Filewave helps make System Management easier....." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 10, 2020 Filewave Management has drastically cut down our time in all areas of system management. We can now be more productive and more engaged with our end users, & it enables us to be able to no longer dread putting some features into the hands of the users. We can now trust our users to do their updates, download their necessary software, and yet still have the granular control we need over our deployed technology. Overall, we are very happy with Filewave!! Pros The Filewave Management Tools make it easy to implement and update technology in our district with ease. The ability to set up filesets, schedule updates, and push out features to users who need it is a blessing, and cuts down on the amount of run around we normally use to do, having to touch each device, some times two or three times. With Filewave and ASM, we have gotten our Mac and iPad fleet down to zero touch management, and can deploy and re-deploy machines as needed in less than 4 hours, most times at about 2 hours easily. And we can also support our users at home, by supplying updates via the App Portal for them to Self-Service update their machines. Cons There are aspects that could be approved, which I see some of which Filewave is actively working on. But the four BIGGEST things I personally would like to see are: (1) the ability to color code filesets, so that our junior admins can know at a glance which items are CRITICAL and which are MEDIUM and LOW Priority items; (2) the ability to Duplicate Filesets within the Filesets window, (3) the ability to manage or remove duplicates without the need for scripting and (4) the ability to lock users into updating their machines, as we still have a few stubborn users who keep using the 2 hour delay button repeatedly. IT would be nice to just give users ONE CHANCE at the two hour delay, and then after they use that one time, be locked into having to do their update. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/) [SimpleMDM](https://www.capterra.com/p/149414/SimpleMDM/) Reasons for choosing FileWave Cost per Device, Support Contract. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JP Jeffrey P. PC Tech Education Management ### "Awesome software for IOS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 10, 2020 The software has been a real help in managing our iPads in one place without the need to touch devices. Long as a device has internet I can manage it from anywhere. Pros The ability to manage IOS updates and software in one place over the internet without the need to touch devices again after initial setup. Cons There is a setting that allows the name of the devices to be in the middle of the lock screen which is easier to read that isn't available with Filewave. Filewave does allow for the name at the bottom of the lock screen but it is smaller and harder to read. Not a deal breaker and users have adapted :) Alternatives considered [Hexnode UEM](https://www.capterra.com/p/146405/Hexnode-MDM/) [Cisco Meraki](https://www.capterra.com/p/176649/Meraki-Systems-Manager/) Reasons for choosing FileWave The biggest reason for the choice of Filewave was the ability to control IOS updates for us. We use software on the iPads for speech and when IOS updates happen before testing can be done it causes problems. At the time when we purchased Filewave none of the other companies had a really good way of doing this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/182010/FileWave-Endpoint-Management/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.