--- title: "Brex Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Brex the right Spend Management solution for you? Explore 139 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/182054/Brex/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Brex 4.5 (141) [View alternatives](https://www.capterra.com/p/182054/Brex/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Brex Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews soner h CEOComputer Software, 2 - 10 employeesUsed the software for: More than 2 years. “Reporting is good, and we can track costs per location and per application“ February 17, 2026 soner h CEOComputer Software, 2 - 10 employeesUsed the software for: More than 2 years. “They only support a USD account and dont accept check payments.“ February 17, 2026 PK Patricia K VP, Finance and OperationsHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “Brex is an amazing solution for our team for expense management and control. “ March 24, 2026 AD Alison D CEOTelecommunications, 2 - 10 employeesUsed the software for: 1-2 years. “This is a user flow issue on the backend that is shockingly allowed to persist.“ January 22, 2025 EM Edwin M Training CoordinatorRenewables & Environment, 201 - 500 employeesUsed the software for: 6-12 months. “Besides having to edit a receipt or vendor I like its simplistic approach.“ February 7, 2025 RM Rahul M CEOHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “Their relative lack of customer service though is what upset me the most and the lengthy delays in getting back to me on simple things - such as perks etc, makes me think most people do not even go to their perks section, and it is hardly ever updated with the right information.“ January 13, 2023 Pankaj P Finance ManagerAccounting, 501 - 1,000 employeesUsed the software for: More than 2 years. “I like brex cards and their reporting systems.“ January 11, 2025 JW Jacquie W Program ManagerComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “It seems that in the beginning, it was hard to keep the bank connection (4+ years ago). “ November 6, 2023 ## Showing most helpful reviews Showing 1-25 of 141 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ellie G. VP Customer Success Used the software for: 1-3 years ### "Expense Automations and Reimbursements Made Easy" November 5, 2026 5.0 Time wasted in administration of invoices, credit cards, etc Pros Brex offers multiple automations that make keeping expenses up to date easier. I also like the reimbursement feature. Cons There's nothing to dislike: it's easy, clear and gets the job done. Review Source PJK Patricia J K. VP, Finance and Operations Used the software for: 1-3 years ### "A Corporate Credit Card and Expense Platform Must Have" March 25, 2026 5.0 I have been in the field for 30 years. I don't give praise where it isn't due and Brex gets a very well deserved two thumbs up for me. If I were at Capital One I would have snatched them up as well! Pros Brex is an amazing solution for our team for expense management and control. It integrates \*almost\* seamlessly with our accounting platform and allows our team to process their card transactions and monitor their budgets as real time as possible. The learning curve is almost non-existent for new users. Expense reimbursements and repayments are processed quickly through their linked bank accounts. Approval workflow and security is outstanding. Both can be tailored to mirror policies. While the free version didn't work for us, the paid version is definitely a worth the investment. Cons There are two things that I don't love. One is the default statement appearance. The merchant categories don't always reflect the goods/services purchased from the vendor, which can be confusing. It would be great if there was an alternative. The other is that you have to trigger the export to your accounting platform. If that was automatic after transactions cleared the approval process that would just take it to another level. Review Source Soner Matt H. CEO Used the software for: 3-5 years ### "PONS Brex review" February 23, 2026 4.0 We like to work with Brex. It was easy to set up; they opened our account while we were still very early. They provided a business credit card. Pros It is all in one place and easy to integrate with 3rd-party platforms. Reporting is good, and we can track costs per location and per application Sending money and receiving money is easy Cons They only support a USD account and dont accept check payments.The international payment fees are a bit high. Ather than that, everything is ok Review Source MARY A. 5.0 November 5, 2026 AI summary based on a full review Brex provides a seamless experience for managing expenses, with fast reimbursement responses and an easy setup process. However, the reviewer faced challenges in understanding how to set limits on their Brex card. Log in to unlock the full review, detailed ratings, and pros & cons R Reviewer CEO Used the software for: 1-3 years ### "Brex is not worth the headache" January 23, 2025 1.0 Run, don't walk, away from this company. Pros Responsive customer support. Interest paid frequently with CCs. Cons Brex, like many of the newer tech-first type of banks, is over engineered and clunky on the basics. Day-to-day ops: - They don't do debit cards, only credit cards. Which is great for the fractional interest kick backs, but a nightmare if you want simple cash flow tracking. - They require a third-party bank to receive international wires. I had multiple international clients run into issues with the wording and coding to get the wire transfer to get processed. Closing the account: - For whatever reason, when you go through the online portal to close your account, you will see an 'Account Closed' confirmation on your page, but be warned: YOUR CREDIT CARDS ARE ALLOWED TO REMAIN OPEN TO CHARGES! There was no alert to the user that one MUST CALL CUSTOMER SERVICE TO HAVE YOUR CARDS CLOSED. You can't actually do it online NOR does the closing of the account automatically cancel the cards, nor any alert whatsoever to call customer support. 6 weeks after I had closed my account LinkedIn hit my card with a rogue charge. When I contacted support to reject the fraudulent charge, not only did they refuse to reject the charge to the credit card (which is industry norm and why businesses use CCs and not debits so as to have some insurance against fraud) they also did not take responsibility that the account had been closed for 6 weeks and therefore the card should have not been able to be charged. I was left on the hook for the $108 charge. And only then did they actually close the cards. This is a user flow issue on the backend that is shockingly allowed to persist. Review Source Pankaj P. Finance Manager Used the software for: 3-5 years ### "Best Corporate Cards" January 13, 2025 5.0 I am using Brex cc from past few years. Easy to record your expenses and easily payment system. Anyone can easily use it. Its secure platform. Pros I like brex cards and their reporting systems. AP management ans expense tracking is awesome.I love that easily anyone can customise reports. Cons I like this product. Sometimes they take time to respond on queries and problem Review Source Edwin M. Training Coordinator Used the software for: Less than 1 year ### "Quick and easy to use. " February 11, 2025 4.0 Besides having to edit a receipt or vendor I like its simplistic approach. Pros It's intuitive nature. It is straightforward for entry level users. Cons It has a tendency to auto fill receipts in for you. Review Source R Reviewer Head of Business Development Used the software for: Less than 1 year ### "Best Corporate Card and Expense Reconciliation" August 20, 2019 5.0 Positive experiences only. The customer support and easy of use, is the best in class, and they win against the competitors. Pros \- Easy to use (mobile is so convenient) - Shortest amount of time I have spent filing expenses (almost insignificant which wins in books) - Amazing customer support (I had trouble using the Visa card for EuroRails when in London, got an immediate response from Brex, with a MasterCard version, in my online profile, that I could use instantly - Fantastic!!) Cons No cons. This card is very easy to use. Review Source Tyler V. Director of Finance Used the software for: Less than 1 year ### "Great Tech with Sleek Design" December 12, 2023 4.0 It was great with easy implementation up until we found out that they had not built the ability to tag expenses with GL codes in the mobile app. Pros I liked the design of the physical credit cards and the ability to upload receipts and track spending all on the dashboard. Cons I did not like that we were not able to edit the GL codes from the mobile app at the time we began using it, which was something that was advertised incorrectly to us. This was something that we needed. Review Source R Reviewer Head of Business Operations Used the software for: Less than 1 year ### "Really good " August 26, 2022 5.0 Pros Improve the efficiency of AP and accounting. I really like the infrastructure and dashboard. The support was outstanding Cons The payment option is only available to US companies. I am not sure what else it can be used for. Uploading batches of payments would be great . Review Source RP Reena P. R&D Application Engineering Manager Used the software for: Less than 1 year ### "Brex for Startups " August 27, 2019 5.0 As a startup it's hard to have a team of dedicated administrative staff and Brex streamlines a lot of the work for our current members and decreases the amount of time we need to spend on expense reports. Pros The Brex user interface enables me to manage my expenses without any worries. My favourite part about the software is being able to upload receipts using my smartphone. Cons It's hard to say because this software is so unique but one thing I would like is more freedom in the categorization of items. Review Source James L. Director of Finance Used the software for: 3-5 years ### "Great card management platform" October 27, 2025 5.0 Overall, the experience has been very positive, and lures to other platforms have been unsuccessful due to Brex's strong performance Pros The platform is easy to navigate for both myself as an admin, and for my team to use every day. The card functionality is excellent with easy controls on spending limits, and great compliance tools. The banking features are on par with what I would expect from other more traditional systems as well. Cons The rewards that were offered early on to utilize the platform have diminished for even us as leagacy users. Review Source Clay A. Manager, FP&A Used the software for: Less than 1 year ### "Brex Gives us Better Control and Insight into our Spending" October 31, 2023 4.0 I like Brex but recognize there are still substantial usability issues. Expense management is difficult to navigate, and Brex certainly does it better than many (or most) of its peers. Brex has given a lot more control over our spending without question, but we have developed so much complexity in our spending that the administrative burden has become overwhelming. Pros The trips functionality in Brex is fantastic. We travel a ton and constantly have team members on the road. The trips functionality allows us to invite them to a specific trip and attach those expenses to a given budget. This has really helped us better track our expenses on a trip/customer basis. Cons Some of the user interface is a bit clunky and allows for user error. We have around 150 employees, many of which travel frequently. We try to put in place guardrails for their spending using Brex, but sometimes run into issues. This usually comes from employees selecting/spending from the wrong budget or having to restrictive controls on a trip spending. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Good at First, Ended Very Poorly" June 21, 2022 2.0 So I used Brex as my main business bank account for over a year, it was great for awhile and I loved it, then one day i went to deposit a check with Mobile Deposit and they had a message pop up that says it was disabled, along with any ACH transfers, I got a hold of customer support and they absolutely refused to give me a reason for it being disabled, they just said they were sorry for the inconvenience and they would follow up with Email, I waited a week for the Email and then got a hold of Customer Support again and the agent gave me a day it would be enabled again, I waited a couple days for that and it was not reinstated, so i got ahold of them again and the agent told me that it would not be reinstated and there is a small chance it will ever be again, so i told them it was of no use to me to have an account that I cannot fund, and closed it. Moral of the story is whoever calls the shots at Brex better get their act together or they are surely a doomed company. As of today June 17 2022 I have not received a single communication from Brex. Pros It was convenient, it built my business credit,I could manage my receipts well. Cons Customer Support,The Company Customer Policies. Pretty much they think the software will retain customers while their management treats them extremely poorly. Review Source WG Warren G. VP Engineering Used the software for: Less than 1 year ### "Excellent choice for businesses of any size" August 25, 2022 5.0 Our experience all around has been stellar. Pros Excellent software interfaces, user-friendly, easy account/user management, and ability to set up virtual cards with specific limits to manage expenditures and risks. Our credit rating has increased substantially since starting with Brex. They work hard to help small businesses such as ours succeed. Cons Honestly have to come across any deficiencies at this time. Review Source Chris N. CEO Used the software for: Less than 1 year ### "Brex is awesome, must have for startups!" August 12, 2022 5.0 It is hands down the best service and experience I have had as a startup founder. Every other service we have I feel like they want to get me on the phone to just sell me shit. Brex I felt was not pushy, and every time they reach out they want to help us. It is really refreshing when I have a billion things to do. Pros It is super easy and fast to get Brex setup. The software is intuitive, and to the point. They make things easy with the app to add receipts right after a transaction and the receipt is still in your hand. The folks here are really invested in our success, and not selling more of their products. Cons The only down side is there is a bit of email spam. I get emails for missing receipts for me and the company. Would love to have more controls on that. Review Source RM Rahul M. CEO Used the software for: Less than 1 year ### "Not the best bank to worth with, not the worst either, but I wouldn't choose them again." January 21, 2023 4.0 These guys could seriously improve their customer service - even their "dedicated" customer service (which I suspect is more of a marketing ploy rather than any real dedicated service personnel) routinely either does not answer emails, or skips them altogether. Anything beyond the most basic of questions is rarely answered properly, or promptly- - and the worst thing about these guys? They will literally shut your account down on a whim - no reasons given, and wont tell you why they did it either when you ask them. They have a fairly comprehensive "perks" program, but a lot of these perks dont work. Personally, their Google Ads credit did not work - neither did their Snapchat ads credit - and while working with them on these two (after being a customer since May 2022) - and "waiting for them to respond to me" - they abruptly shut down my account with no reason given saying "we cannot do business with you anymore". I sort of suspect they do not really want startups, and especially not bootstrapped startups like they claim to be in favor of - which is fine, everyone wants more money, but I just wish they would be more transparent about it. Their relative lack of customer service though is what upset me the most and the lengthy delays in getting back to me on simple things - such as perks etc, makes me think most people do not even go to their perks section, and it is hardly ever updated with the right information. Thats my $0.02..BestRahul Mookerjee Pros Easy to use website, easy to set up the initial bank account as well - and the cards etc (both virtual and physical) are easily setup. Cons Customer service needs a lot of improvement, and their automated risk checking system certainly does too. Not to mention, their perks program - a lot of the perks in there do not work (ie the codes etc, and there are lengthy delays in getting those codes, if at all..) ... Review Source R Reviewer CEO Used the software for: Less than 1 year ### "Great product and software is very helpful" August 20, 2019 5.0 My life has gotten so much simpler overall using Brex. Before I had to juggle six or seven different cards and log into several different banking websites (with all the security headaches and verifications). Now it's all in one interface. This is SO. MUCH. EASIER. for me. Pros With previous credit cards if there was any fraudulent activity I had to cancel the entire card and request a new one, which caused a 5-10 day delay for using that replacement card. Because Brex's software alerts me every​ time a purchase is made, I can be assured the card charges are valid. And if for some reason there was a hijacked online website where my card was used, I can immediately replace the online card without​ invalidating my physical card. I have also used the "take a picture of your receipt" feature that saves me from carrying around pieces of paper for in-person receipts. Cons The desktop version gives me much more information than the mobile app. On the mobile app I can only see my own transactions, not everyone on my team. Neither version tells me the total outstanding balances by employee. I get a grand total of all spending, but when it's paid off I don't get an updated total. I'm sure that will be coming someday (soon, I hope!). Review Source LU Lapio U. Sales Manager Used the software for: 1-3 years ### "A Great Financial Reporting Solution " May 1, 2024 4.0 Pros It makes receipt management easy and has been helpful as expense reporting. Cons Brex is powerful and very effective. Not problems. Review Source R Reviewer Co-CEO Used the software for: Less than 1 year ### "Best card for startups there is" August 20, 2019 5.0 A combination of business travel and office expenses. We had previously been using a major issuer corporate card and had to do a lot of manual reconciliation of statements every month. Everything is easier now. Pros It is easy to tell that a lot of thought has gone into the pain points experienced by small business and startups in managing expenses. Everything happens more seamlessly with Brex compared to our prior card. Expense management is a breeze. Cons In order to receive some of the more major rewards points, you are basically required to only use Brex for your business expenses. This can be a hassle since there may be a lot of automated billing that needs to be transferred. Review Source R Reviewer Founder & CEO Used the software for: Less than 1 year ### "The best credit card for startups!" August 29, 2019 5.0 Brex has been an amazing company for our corporate credit cards. Their software is intuitive, customer service outstanding and rewards program is amazing. I cannot say enough good things about them. I had a new team member come on board and was going to travel with us and I was able to get them a virtual credit card instantly to book their airline and hotel and then Brex overnighted their physical credit card. I was blown away that they already had their card on our trip. Get your own Brex card by going here: https://baseconnect.com/brex Pros \- I got a personal rep to talk to on the phone - Their software is very intuitive to use as well as their new mobile app - You get a virtual card as well as physical. - When you add a new employee card they overnight it to them! - You get huge rewards for every dollar you spend. Get your Brex card here: https://baseconnect.com/brex Cons \- They don't work with ApplePay yet on the iPhone Review Source R Reviewer Senior Power Electronics Engineer Used the software for: Less than 1 year ### "Easy to use corporate card." August 22, 2022 5.0 Pros User interface is much easier and intuitive than a typical credit card statement, and seamlessly integrates with expense reporting. Cons No major complaints. There are some redundancies in the UI (transactions as well as expenses page). Review Source Chris T. VP, Finance & Operations Used the software for: 1-3 years ### "Credit Cards for the modern day" June 26, 2019 5.0 Brex has been a home run since Day 1. Their UI resolves virtually every pain point & limitations that other traditional credit card providers have Pros Card Management - seamlessly add/remove users and increase/decrease/suspend credit limit in an instant. Exemplary customer support that is responsive and quick to resolution Cons Some features are still being developed, but the entire team is willing to listen to feedback & evaluate as part of future releases Review Source Verified Reviewer VP of Customer Success Used the software for: 1-3 years ### "Modern, easy to use expense platform" October 29, 2024 5.0 Pros Easy to use, strong AI autofill for uploaded receipts, flexible budget management. Cons Login on Android app was broken for a long time, submitting expenses in bulk could be more streamlined. Review Source Lai Gwan H. Staff Accountant Used the software for: 1-3 years ### "Ok product for it's price" October 27, 2022 3.0 Pros The virtual cards give the accounting team some control over spending Cons Receipt upload was manual, not great for high volume of transactions Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.