# Page 4 | Jungo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Jungo the right CRM solution for you? Explore 123 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/182058/Jungo-Mortgage-CRM/reviews --- Jungo 4.1 (123) [View alternatives](https://www.capterra.com/p/182058/Jungo-Mortgage-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Jungo ## Showing most helpful reviews Showing 76-100 of 123 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RB Ryan B. Loan Officer Real Estate Used the software for: 6-12 months ### "Worst Customer Service experience of my life" July 7, 2020 1.0 Worst customer service experience I've had for a product I paid for. Pros I love'd all the potential this software had once on boarding and set up would of been completed but that never happen. Due to horrible customer service and poor follow through on promises of staff. Cons Customer service and set up team. Extremely unorganized and no internal communication or accountability Review Source Response from Jungo July 21, 2020 We appreciate you taking the time to share your feedback about Jungo and we are deeply sorry to hear that your experience with our customer service team was not positive. Please let us know how we can help you at this time, and if you would like to share any other feedback, please email us at feedback@ijungo.com. PA Paul A. Loan Originators Assistant Banking Used the software for: 6-12 months ### "Paul Arrowood Review of Jungo Mortgage CRM" June 25, 2020 5.0 Pros The ability to have an all-encompassing software that has the strength and power to store a virtually endless supply of information. Most often, we utilize report-building, data storage of past and present clients and associates, and reminders, tasks, etc. Integrations such as BombBomb, MortgageCoach, and so on help us tremendously. Cons The cons are much fewer in number than the pros. However, they could improve the ease of putting calculations and conversions into reports without needing support help. Review Source Response from Jungo July 7, 2020 Thank you for your detailed and kind reviewwe are so glad to hear that you use Jungo's powerful tools! We appreciate you taking the time to share your experience with Jungo. EC Etan C. Mortgage Loan Originator Financial Services Used the software for: 1-2 years ### "My Review " September 27, 2022 5.0 Overall I’m very happy with my experience Pros Jungo has every feature you can want and the more you learn how to setup the more it can do Cons As being a one person user it has more than I need. I think it was made for way bigger companies. Review Source SG Sonjia G. Pre-Approval Manager Real Estate Used the software for: Less than 6 months ### "Love Jungo!" September 15, 2022 5.0 I love Jungo Pros Jungo has been great in helping me track leads for our team The main components I use at this time are tasks, lead tracking and stage Eventually we will utilize the report feature more often and even the drip campaign options (currently using Surefire for this) Cons Integration could have been smoother - but that may have been more of an issue on my end LOL Review Source Response from Jungo September 16, 2022 Thank you for taking the time to leave a review, Sonjia! We love to hear that Jungo has been helpful for your business. MH MISTY H. Marketing Rep Financial Services Used the software for: 1-2 years ### "Tons of capabilities! " July 2, 2020 5.0 Pros I like that it is highly customizable and the Jungo support team not only answers questions but they show you how to do the customization yourself as well. Cons I wish there was a better way to update the last touch and make notes through the integration with Phone Burner Review Source Response from Jungo July 7, 2020 We appreciate you taking the time to share your experience with Jungo. Thank you for your kind review! If you would like to share any other feedback, please email us at feedback@ijungo.com. TM Taylor M. Loan Officer Real Estate Used the software for: 6-12 months ### "A great CRM if you have a programmer" July 8, 2020 5.0 Overall experience was just ok. I no longer use it and have moved on. Pros It was very easy to add new clients to the CRM and set tasks to follow up with them. Cons It was very difficult to set things up. I felt like we needed a computer programmer to run this. Review Source Response from Jungo July 21, 2020 We appreciate you taking the time to share your experience with Jungo. It is our goal to provide all of our customers with an outstanding experience, and we are very sorry that this was not your experience. If there's anything at all that we can do to help at this time, or if you have any suggestions for how your experience could have been improved, please feel free to email us at feedback@ijungo.com. PT Pam T. Loan Officer Financial Services Used the software for: Less than 6 months ### "Not 100% sold yet" June 25, 2020 4.0 I've only been using it for a few months. I purchased it to have my own CRM in addition to the one I have provided at my company. Pros I like the overall appearance of the emails going to clients and that I can see if my personally written emails are opened (not available for campaign emails though). Cons Compared to BnTouch that I used at a previous company, Jungo is a bit complicated. There are two different versions that you have to go back and forth between to make edits. It is very time-consuming trying to learn this system and I think it could be a lot more user-friendly. I still haven't set up custom campaigns. The options for social media and open house/listing flyers is very limited compared to SureFire which my company uses. Review Source Response from Jungo July 7, 2020 Thank you for your honest feedback! Our team looks forward to the opportunity to continue to support your use of Jungo. If you would like to reach out to our Support Team, you can do so at anytime at help.ijungo.com. KE Katherine E. Broker Owner Real Estate Used the software for: 2+ years ### "Great program but not the most user friendly" June 25, 2020 5.0 It's been pretty good. The customer support at times is a little hard to get a hold of but usually they are very helpful! Pros It's a great program and has a ton of capabilities that we aren't even utilizing yet. Great way to keep track of files and keep in touch with clients. Cons It's not the most user friendly. The coding can be difficult to make it fit your business. Review Source Response from Jungo July 7, 2020 We appreciate you taking the time to share your experience with Jungo. Thank you for your honest feedback. We look forward to the chance to continue to support your implementation of Jungoplease reach out to our team at help.ijungo.com if we can assist you in any way! RA Rudy A. Production Assistant Financial Services Used the software for: 6-12 months ### "This is my review" July 7, 2020 5.0 Pros I like the report feature. I also like how I can input all the loan information for future reference. Cons I don't like the support. Every time I have issues and need help, it takes about 20 emails back and forth before I can get someone. Review Source Response from Jungo July 21, 2020 We appreciate you taking the time to share your experience with Jungo. Thank you for your honest reviewour Team will absolutely take this feedback into consideration, as we strive to provide all of our customers with prompt and helpful service. If you would like to share any other suggestions with us, please email us at feedback@ijungo.com. SG Spencer G. Licensed Loan Partner and Marketing Coordinator Banking Used the software for: 1-2 years ### "Awesome and Customizable Product" September 28, 2022 5.0 It's been great and has allowed our team to elevate our customer experience Pros I like how customizable Jungo is and how easy it is to set up automations and flows. Cons It can be overwhelming for new users. But that can be overcome with training. Review Source MM Miranda M. Administrator Financial Services Used the software for: Less than 6 months ### "An excellent CRM" September 16, 2022 5.0 Pros Extremely customizable, and a lot of available templates. A lot of automation options have saved us a lot of time. Cons The transition to Jungo was a bit challenging, we lost a lot of info or things were imported incorrectly. It's a good thing we don't plan on switching again. Review Source Response from Jungo September 23, 2022 Thank you for taking the time to leave a review, Miranda! We love to hear that you like the customization options. NF Nicole F. Compliance Officer Financial Services Used the software for: 1-2 years ### "Amazing CRM" June 30, 2020 5.0 Amazing Pros Easy to use with a ton of functionality and ability to customize Cons Does not automatically communicate with our LOS Review Source Response from Jungo July 7, 2020 We appreciate you taking the time to share your feedback about Jungo. Please let us know how we can further help you, and if you would like to share any other feedback, please email us at feedback@ijungo.com. We look forward to the chance to continue to work with you! AC Angelo C. Broker-Admin Banking Used the software for: Less than 6 months ### "Jungo For Marketing Use and CRM" September 15, 2022 5.0 Pros Almost unlimited slots to send an email and many templates to use for marketing. Cons 1\. There are limits in sending attachments like videos and images. Had a conversation with a representative and mentioned that there's no option yet to add image on an sms. 2. Limited Viewing of Contacts and had a hard time to request in adding all the contacts from our previous Database Review Source Response from Jungo September 17, 2022 We appreciate you taking the time to leave a review, Angelo! We love to hear that you like our marketing features. With our latest update to Jungo SMS last year, users now have the ability to attach an image to an SMS message. Once your data is exported from your previous database, our specialists would be happy to import them for you. If you need help with the export, please open a case at help.ijungo.com MP MacDaniel P. Mortgage Agent Financial Services Used the software for: Less than 6 months ### "need help!" September 15, 2022 3.0 fair at best. littered with bugs. I have issues every day. Pros The Over all organization and the way i can track new and existing business. Cons no set up assistance. i was given a fully US based version and offered no support to convert over to the CDN version and options I need. submitted many tickets to make changes and support knew very little on how to make the changes i wanted. Simple reports that were shown during sales demo are not on live version unless added. Over all poor start. Review Source Response from Jungo September 16, 2022 Thank you for taking the time to leave a review, MacDaniel. We love to hear that you like the overall organization and how you can track your business. We're sorry to hear that the conversion to CDN has not met your expectations. If you ever need help, please open a case at help.ijungo.com RD Ryan D. Mortgage Agent Real Estate Used the software for: Less than 6 months ### "Love Jungo" September 16, 2022 5.0 I have a tough time remembering where each and every file is during the process. Jungo has helped me get better organized. Pros I like the automation of the CRM. I can upload all of the data and set it and forget it. I love all the auto-generated topics that are available. Cons I don't think I have used this long enough to provide an accurate review. I look forward to using it more and more in the future. I am excited about using it more and more. Alternatives considered [BluMortgage](https://www.capterra.com/p/195534/BluMortgage/) Switched from [BluMortgage](https://www.capterra.com/p/195534/BluMortgage/) I could not figure out how to make bluroot do anything that I was looking for. I was very confused. Review Source Response from Jungo September 23, 2022 Thank you for taking the time to leave a review, Ryan! We love to hear that you love the automation of Jungo and we look forward to continue working together. TO Timmy O. Branch Manager Financial Services Used the software for: 6-12 months ### "Jungo is amazing. " June 26, 2020 5.0 I like how it integrates with encompass. Great to manage pipeline. Pros It is great to finally find a system that integrates with all of the tools I use to run my business. I only log into one system now and it is so much more efficient than anything I have used. Cons The initial set up is not as easy as it was described to me. Still working on building our entire process. A bit overwhelming. Reason for choosing Jungo It seems to be the best all in one option available. Review Source Response from Jungo July 7, 2020 We appreciate you taking the time to share your experience with Jungo. Thank you for your kind feedback, we are happy to hear that you enjoy Jungo! We look forward to the opportunity to continue to support your implementation of the productshould you ever need any assistance, feel free to reach out at help.ijungo.com. DE Diego E. President Real Estate Used the software for: 1-2 years ### "Good software " June 30, 2020 4.0 Not a bad system to use daily. Pros Ease of use. I like the connectivity it provides to all parties involved. Cons Customer support hold times submitting for ticket etc. Review Source Response from Jungo July 7, 2020 We appreciate you taking the time to share your experience with Jungo. Thank you for your honest review! If you would like to share any other feedback with us, please email feedback@ijungo.com TT Tim T. MLO Real Estate Used the software for: 6-12 months ### "Overall very pleased" September 28, 2022 5.0 It’s overall very good and staff is helpful Pros Drip campaigns, task setting, Mass e mail capabilities all make it easy to keep connected with clients and referral partners. Cons Just a bit of overlap when a contract is both a past client and referral partner. Then I wind up having two contacts for the same person - the past client and referral partner. Review Source MM Mason M. Vice President Financial Services Used the software for: 1-2 years ### "Jungo is a helpful tool" July 7, 2020 4.0 Pros Creating and setting up contacts and staying in touch with them. Cons Takes awhile to get an answer back but when I do get an answer they are super knowledgable. Review Source Response from Jungo July 21, 2020 We appreciate you taking the time to share your experience with Jungo! If you ever would like to get in touch with our team, feel free to reach out at help.ijungo.com. RC RUBEN C. Loan Officer Real Estate Used the software for: Less than 6 months ### "Great if I was wanting to learn an new career field. " June 29, 2020 3.0 Not Good! Pros Eventually after probably over a year after I teach myself more about the system. Cons Learning other CRM's takes days at best. I'm 6 months in and still learning.... very frustrating. I bet I'll really like it after I master this CRM. I hate that I have to speak with Salesforce tech every time I need to put in a ticket. So then I'm talking to someone in India that means well and normally very accommodating but still frustrating with the language gap. Reason for choosing Jungo It was supposed to be the best. It might be, but ease of use or lack their of makes it difficult. Review Source Response from Jungo July 7, 2020 We appreciate you taking the time to share your feedback about Jungo. We are sorry to hear that your experience was frustrating. Please let us know how we can help address these issues at help.ijungo.com. BM Braydin M. Senior LO Real Estate Used the software for: Less than 6 months ### "Jungo Thoughts" September 20, 2022 5.0 Overall experience with Jungo is great. The product works and has smoothed out several kinks in our business. My only complaint is Jungo support. Pros This software has simplified my business and allowed me to do all of my work in one location instead of several google sheets. Cons The software can be challenging to set up and get implemented. Jungo support was slow to help which impacted the implementation. Review Source Response from Jungo September 27, 2022 Thank you for taking the time to leave a review, Braydin! We love to hear that Jungo has helped you with your business. Our support team works hard to provide our clients with great service, and we're sorry to hear that wasn't your experience. If you still need assistance, please open up a case at help.ijungo.com and our support team will get back to you as soon as possible. EB Eric B. Team Leader Financial Services Used the software for: 6-12 months ### "Awesome. " July 14, 2020 5.0 great. Pros the marketing capabilities and overall functionality Cons sometimes its a little complex to use, but the support team will always help you. Review Source Response from Jungo July 21, 2020 Thank you so much for your kind review, Eric! We appreciate your business, and are so glad to hear that you enjoy using Jungo. JS Julie S. Loan Officer Real Estate Used the software for: 1-2 years ### "Not sure what to put here" July 2, 2020 5.0 Great Pros That it integrates with other programs that I use Cons Initially it seems confusing but that being said I know it will get easier as I go Review Source Response from Jungo July 7, 2020 Thank you for your kind review! We're so glad to hear that you have found Jungo useful to you and your business. MB Mark B. Loan Officer Financial Services Used the software for: 2+ years ### "Review Request" June 25, 2020 5.0 Getting support when it is needed. Waiting a day to get responses is frustrating. Pros The ability to retain and communicate with my database Cons Way to complicated to pull reports, to map & import from my loan origination system, Encompass. Reason for choosing Jungo Met at a Todd Duncan trade show and was sold on it. Review Source Response from Jungo July 7, 2020 We appreciate you taking the time to share your experience with Jungo. Thank you for your honest review! We are sorry to hear that you found the system complicated, but we hope to be able to continue to work together to help you benefit from its capabilities. If you would like to share any other feedback, please email us at feedback@ijungo.com. RB Randy B. Director of Business Development Financial Services Used the software for: Less than 6 months ### "Easy to start - Easy to Win" April 1, 2021 5.0 We worked closely with their \[SENSITIVE CONTENT HIDDEN\]. He took the lead and saw us across the finish line to production. Training has been smooth so far for our Team and the access to additional support seems to easy enough to get going. We're looking forward good things with Jungo. Pros We needed something that integrated with Encompass and allowed our Team to have access to the tools and functionality needed to manage our mortgage vertical that weren't available with just Encompass alone. Cons We have no negatives to report so far. We're training our Team to use the dashboard, but so far so good. Review Source Response from Jungo April 9, 2021 Hi Randy! We appreciate you taking the time to share your experience with Jungo. Thank you for your kind words! We are very glad to hear that you are enjoying Jungo's integrations and features, and we're looking forward to continuing to work together. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.