# Page 5 | Jungo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Jungo the right CRM solution for you? Explore 123 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/182058/Jungo-Mortgage-CRM/reviews --- Jungo 4.1 (123) [View alternatives](https://www.capterra.com/p/182058/Jungo-Mortgage-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Jungo ## Showing most helpful reviews Showing 101-123 of 123 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RL Robert L. CEO Financial Services Used the software for: Less than 6 months ### "Horrible Company!!! Beware." November 1, 2020 1.0 Pros These guys talked a great game. They were going to hook up for texting prospects. They wanted my Twilio account. I said that's fine, but don't screw it up. They of course destroyed my account which we had to rebuild. Cons The biggest problem with this bait and switch company is that while they are selling you they put you on a contract and make sure you don't have time to read all the fine print. You then ask to be removed an hour later and they say what about this bill you owe us. So unethical. Just the worst. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) They said they were mortgage focused, but they are just horrible at service and everything else for that matter. Review Source Response from Jungo November 18, 2020 Hi Robert, We are deeply sorry to hear that your experience with Jungo did not live up to our expectations. It is our goal to provide excellent customer service to all of our customers, and we apologize that this was not your experience. If there is anything at all that we can do to make this right, please email us anytime at feedback@ijungo.com. KL Kemper L. Mortgage Broker Financial Services Used the software for: 6-12 months ### "Same cost as Constant Contact but so many more features" June 28, 2020 5.0 So much easier to get the word out to my data base. I've learned the basics but there is so much more for me to learn about and use. Pros I'm spending the same amount as I was with Constant Contact. However, now I have a system that sends out birthday emails. It also sends out closing anniversary emails. It sends out 4500 emails to my data base without a hitch. Cons It is not the easiest system to wrap my arms around. Fortunately there is always somebody that will help when you initiate a case request. Review Source Response from Jungo July 7, 2020 We appreciate you taking the time to share your experience with Jungo. Thank you for your honest feedback, we are happy to hear that you enjoy Jungo and find it helpful. We look forward to the chance to continue to work together in the future! JS Joseph S. President Financial Services Used the software for: 2+ years ### "Jungo for Mortgage" June 25, 2020 3.0 When I use it, it works- however it becomes very daunting to use after you've fallen beind. Pros It seems to have alot of features that are customizable. There alot of options to take advantage of. Cons It is very labor intensive and not as user friendly as I would like. I probably need something easier to use because I don't put enough effort into maintaining it. I should probably get a tutorial or would be great if someone jumped in to assist me on what I could be doing better. Reason for choosing Jungo Was highly recommended by other high producing mortgage teams. Review Source Response from Jungo July 7, 2020 We appreciate you taking the time to share your experience with Jungo! Thank you for your honest feedback. We look forward to the chance to continue to support your implementation of Jungoplease reach out to our team at help.ijungo.com if we can assist you in any way! NB Nicole B. Exec. Assistant Financial Services Used the software for: 2+ years ### "Easy attainable info" July 1, 2020 5.0 Great!!! Pros The program allows me to do so many things on a weekly basis. Intergrate and customize reports for clients or realtors. Cons I like to use the classic version. SoMe times I can find certain interpretations challenging to learn Review Source Response from Jungo July 7, 2020 We appreciate you taking the time to share your experience with Jungo. Thank you for your kind review! Please feel free to reach out to our team at help.ijungo.com if we can assist you in any way. CR Cory R. Loan Officer Financial Services Used the software for: 6-12 months ### "Jungo helps my day to day opperations" June 25, 2020 5.0 Again, I love the communication with the parties during the loan process. All of my agents love the communication they get, yet I do not have to do anything. Pros I love how simple Jungo is to use. The fact that it send automated loan milestones to all parties is a game changer. The pre-configured drip campaigns are great!!! Cons I wish it communicated better with Encompass. The milestones are not always accurate. Reason for choosing Jungo The deciding factor was a referral from a business partner. Review Source Response from Jungo July 7, 2020 We appreciate you taking the time to share your experience with Jungo. Thank you for your honest feedback, we are happy to hear that Jungo saves you time and keeps your partners informed! If you would like to share any other feedback, please email us at feedback@ijungo.com HJ Helga J. Owner Financial Services Used the software for: Less than 6 months ### "Great program, some additional functionality needed for teams " July 7, 2020 4.0 We have been able to go paperless with our leads and remember to follow up on them MUCH more. Pros I love the program, it has so many functions and it is wonderful for marketing and keep track of your loans and leads. Cons It is complicated. You have to be very computer savvy to use it correctly. It can do almost anything you want it to do.. but you have to really learn it. It is not as easy as Excel or Word to use. It does some AMAZING things.. but you have to learn how to use it . Review Source Response from Jungo July 21, 2020 Thank you for your feedback, Helga! We are thrilled to hear that Jungo helps to keep your business organized and efficient. NM Nolte M. Loan Officer Banking Used the software for: 6-12 months ### "Great Product, Could use some more customization" September 20, 2022 4.0 pretty good Pros I like how great of a product it is and very useful Cons it is very difficult to actually customize things that I want to implement Review Source KL Kara L. Chief Operating Officer Financial Services Used the software for: 1-2 years ### "Robust CRM System" July 30, 2019 5.0 Pros The system is extremely robust with an amazing amount of features. It can be as simple as a customer database or mount most of your marketing endeavors. It can integrate directly with your operating system so your database is always current - no downloading and uploading. Cons It is extremely robust which means it can be overwhelming to determine what and how to use the system. We have a dedicated admin/trainer to help folks navigate the system. Review Source DG Domenico G. Branch MNGR- VP of Lending Financial Services Used the software for: 2+ years ### "I love using Jungo" July 2, 2020 5.0 its been great to have all my clients info at hand such as the clients rate. The e-blasts have helped me pull in many many refi's Pros I love that i can use the sales for app. The system is very easy to use. Cons not many cons i can think of. Reason for choosing Jungo because i was using jungo already with my employer and i knew the product already Review Source Response from Jungo July 7, 2020 We appreciate you taking the time to share your experience with Jungo. Thank you for your kind and honest review, we are glad to hear that you find Jungo easily accessible. If you would like to share any other feedback, please email us at feedback@ijungo.com. cB christopher B. CEO Financial Services Used the software for: Less than 6 months ### "Very Complex System" January 5, 2024 2.0 Biggest “catfish” episode ever. Zero functionality within the platform. They show you all these amazing resources however it’s all your job to set up and pay for: Pros The idea is great, the vision of the salesman was amazing Cons There is zero help, everything is back to Salesforce Review Source CW Chris W. Loan Originator Financial Services Used the software for: Less than 6 months ### "Jungo Mortgage CRM Review" June 27, 2020 4.0 It has helped me manage my daily workflow and database to keep me in front of my clients and referral partners. Pros the features are mostly setup to use immediately. Cons having to turn in case files to edit options in the crm. I would rather be able to edit the titles, columns, etc. myself. Review Source Response from Jungo July 7, 2020 We appreciate you taking the time to share your experience with Jungo. Thank you for your honest review, we are glad to hear that Jungo has helped with your daily workflows! BH Brandon H. Mortgage Agent Financial Services Used the software for: 6-12 months ### "Does not integrate with Filogix in canada" June 26, 2020 5.0 Incredibly disappointed with how much I wasted my money on this. Pros the email campaigns were great and some what easy to use. Content was more geared towards your American clients with limited Canadian options. Cons incredibly complex and way to many links. The biggest complain I have was how complex and difficult it was to move data from my Filogix account to Jungo to the point I stopped using jungo. It took more time to transfer data than the benefit I gained from having Jungo. I stopped using jungo about 4 months in to my subscription. pulling reports an list was incredibly complicated. Review Source Response from Jungo July 7, 2020 We appreciate you taking the time to share your experience with Jungo. Thank you for your honest feedback. We are so sorry to hear that your experience has not been positiveplease reach out to our team at help.ijungo.com if we can assist you in any way. If you would like to share any other feedback, please email us at feedback@ijungo.com. KT Kevin T. President Financial Services Used the software for: Less than 6 months ### "Jungo CRM" September 23, 2022 5.0 Overall I am happy with their support after sales. Pros It is excellent for mass emailing to different types of clientls. It has many templates ready to go, and can use them to create new ones. Cons In some instances it is not very user friendly and you need to reach out to the technicians to help you. Also, the images are restricted in size when inserted into the body of email. Reason for choosing Jungo It has many capabilities and it is flexible. Review Source Response from Jungo September 27, 2022 Thank you for taking the time to leave a review, Kevin! We love to hear that you enjoy Jungo's marketing features. We know there can be some learning curve with certain features, but if you ever need help, please open a case at help.ijungo.com. We also host live training webinars and always update our training center. JR Javier R. Loan Originator Financial Services Used the software for: Less than 6 months ### "Good Review" September 26, 2022 4.0 Its good overall Pros Email Campaigns are great. But the Jungo end of week email topics are not great. Cons Takes time to understand and set up. I wish I'd take my time to understand more. Alternatives considered [BNTouch Mortgage CRM](https://www.capterra.com/p/37032/BNTouch/) Reason for choosing Jungo Mostly Pricing Review Source Response from Jungo September 27, 2022 Thank you for taking the time to leave a review, Javier! We love to hear that you like Jungo's email campaigns. We know there can be a learning curve, but we're always here to help. If you ever need assistance, please open a case at help.ijungo.com. PA PAUL A. BRANCH MANAGER Banking Used the software for: Less than 6 months ### "REVIEW " June 30, 2020 4.0 Pros THE ENDLESS POSSIBILITIES FOR CONTACTMANAGEMENT Cons FUNCTIONALITY IS NOT INTUITIVE AND REQUIRES A LOT OF HELP SETTING UP TO BE PRODUCTIVE. Review Source Response from Jungo July 7, 2020 Thank you for your review! If you need any assistance in implementing your Jungo system, please reach out at any time at help.ijungo.com. MT Malcolm T. CEO Financial Services Used the software for: Less than 6 months ### "This felt like a scam. They took my money and ran. Wish I had read the reviews before I purchased" February 19, 2022 1.0 I hated every minute of it. I realized very soon after purchasing that this was a BIG mistake. Of course, I had to pay for a year in advance and, even though I realized within a week or two that I did not want to use this product, I am not able to get back ANY OF MY MONEY. I requested to cancel and it took them OVER FOUR MONTHS just to process the cancellation. I am SO SO SO disappointed with this company and product. Pros Nothing. It turned out to be a very poor fit for my company Cons The customer service is horrendous. There is very little real support behind this product. Review Source Response from Jungo February 28, 2022 Hi Malcolm, We are deeply sorry to hear that your experience with Jungo did not live up to our expectations. It is our goal to provide great customer service to all of our customers, and we apologize that this was not your experience. If you have any additional feedback, please email us anytime at feedback@ijungo.com. BG Brandon G. Loan Partner Financial Services Used the software for: Less than 6 months ### "Terrible Waste of Time & Money" June 26, 2020 1.0 None, this product does absolutely nothing. They call every day to follow up as sales people, but take forever to help with support once purchased. Aggravating to say the least. Pros Nothing, it doesn't even work. I can't send emails. Set up is a nightmare. Cons It's not user friendly at all. You can't highlight in emails. Emails must be typed manually and can't be copied and pasted. The emails don't actually send. Review Source Response from Jungo July 7, 2020 We appreciate you taking the time to share your feedback about Jungo and we are very sorry to hear that your experience was not positive. Please let us know how we can help you, and if you would like to share any other feedback, please email us at feedback@ijungo.com. TW Thomas W. Branch Manager Real Estate Used the software for: 6-12 months ### "To Complicated" September 23, 2022 1.0 Terrible Pros This was a complete waste of money, I was told it would link with Calix in real time, It does not, Its way to complicated. Cons This product is way too complicated and is too dependent on third party apps. I can even upload my realtors photos for flyers Review Source Response from Jungo September 27, 2022 Hi Thomas, we're sorry to hear that Jungo has not met your expectations. Jungo does have an integration with Calyx. If you need further assistance, please open up a case at help.ijungo.com RU Ray U. BDM Financial Services Used the software for: 6-12 months ### "It didn't work for us..." June 25, 2020 3.0 We were optimistic at first, but it didn't work for us. Pros Access to Salesforce's marketplace for additional products and services Cons Difficult to set up, new features did not work in Canada. Jungo would blame Salesforce for issues and then Salesforce would blame Jungo for issues. Reason for choosing Jungo It seemed like a good choice at the time. Review Source Response from Jungo July 7, 2020 We appreciate you taking the time to share your feedback about Jungo and we are sorry to hear that your experience was not worthwhile. Please let us know If there is any way that we can help you address these concerns. You can reach out anytime at feedback@ijungo.com. JC Jonas C. Broker/Owner Financial Services Used the software for: 6-12 months ### "Crm" September 27, 2022 5.0 Too busy and hard to navigate what should be simple tasks Pros Customer service was great but my experience with product navigation was not good Cons Not easy to use for regular email campaigns or for customization. Review Source AO Ani O. Executive Admin Financial Services Used the software for: Less than 6 months ### "Mortgage CRM" November 25, 2022 4.0 Pros It retained a lot of customer information important for the loan process, let you know when a client had a property listed for sale, allowed you to keep track of the progress for docs needed. Cons Too many text fields on some pages but this was customizable. Review Source NK Noel K. LO Real Estate Used the software for: 1-2 years ### "Jungo feedback" June 25, 2020 4.0 Pros lots of training available-connects with other programs Cons Some reports for borrowers don't include co borrowers, little clunky to get around and add info,.. Review Source MA Maximo A. Mortgage Loan Originator Banking Used the software for: Less than 6 months ### "Terrible all around: Customer service to the software itself..." September 21, 2020 2.0 Over promised, under delivered big time on this software. Great sales pitch by \[SENSITIVE CONTENT HIDDEN\] (who is now ignoring all emails/phone calls.) Have not used the product for over 3 months and now I am told I cannot cancel my monthly payments as I am tied to a contract for 1 year (surprise to me as it was never discussed during my demo but certainly included on the contract that Jungo will call non stop after a Demo to have you sign.) Also, good luck reaching customer service for anything. Pros Potential. The potential of Jungo seemed promising once set up. Getting to that point is a challenge in itself. Cons Not user friendly. Terrible implementation. Terrible customer service. Stuck in 1 year contract whether the software is for you or not. 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