--- title: "VoIP Office Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about VoIP Office Software - reviews, pricing plans, popular comparisons to other VoIP products and more." source_url: "https://www.capterra.com/p/182084/VoIP-Service-Providers/" page_type: "product" language: "en" --- # VoIP Office Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) VoIP Office ## What is VoIP Office? VoIP Office, a leading provider of Cloud-based communications, makes it affordable and easy to connect to anyone, anywhere in the world. Our communications solutions meet the needs of any type of business in any industry, from Small to Enterprises Business. VoIP Office is a new-generation cloud-based communications provider that offers all the features of your traditional PBX along with the latest functionality enabled by the use of VoIP technology. ## What is VoIP Office used for? [VoIP](https://www.capterra.com/voip-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $26.95 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VoIP Office?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://voipoffice.com&name=VoIP Office) ## VoIP Office Overview Updated August 2026 AI summary VoIP Office delivers a cloud-based VoIP and SIP trunking solution for organizations of all sizes, featuring call center management, auto-dialer, IVR, and unified communications tools. It includes mobile access, call routing, voicemail transcription, CRM integration, and real-time analytics, supporting multi-channel communication across desktop and mobile platforms. Optional integrations extend functionality for recruiting and customer support workflows. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VoIP Office 4.2 (6) VS. [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $26.95 Per User, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (6) Ease Of Use 4.4 (11,111) Value For Money 4.3 (4) Value For Money 4.3 (6,833) Customer Service 4.5 (4) Customer Service 4.1 (6,587) ## VoIP Office alternatives [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,134)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175788/Nextiva/) [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) [4.5 (12,164)](https://www.capterra.com/p/176572/Google-Hangouts/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176572/Google-Hangouts/) Highest Rated [Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/) [4.7 (196)](https://www.capterra.com/p/173804/Telnyx/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/173804/Telnyx/) [View all alternatives](https://www.capterra.com/p/182084/VoIP-Service-Providers/alternatives/) ## FAQs about VoIP Office Overview ### What company size and specific industries is VoIP Office built for? VoIP Office is designed for businesses of all sizes in healthcare, financial services, government, education, travel, technology, and hospitality. It suits organizations that need a VoIP solution for managing communication processes across these sectors, from small teams to larger enterprises. Features and Usability ### What are the key features of VoIP Office? VoIP Office offers PBX and CRM integration, plus call center tools such as automatic call distribution, call queues, call routing, call monitoring, and call recording. It also includes IVR, auto-dialer, voicemail transcription, SMS messaging, video conferencing, SIP trunking, access controls, reporting, and real-time analytics. Pricing ### How much does it cost and what fees or limitations are included? VoIP Office starts at $26.95 per user per month for the Basic plan, with a free version and free trial available. Standard Plus costs $33.95, Enhanced costs $36.95, and Professional costs $46.95. Basic includes auto attendant, caller ID, and unlimited US/Canada calling. Integrations ### Which third-party tools and platforms does VoIP Office integrate with? VoIP Office integrates with 11 third-party tools for recruiting, CRM, and support workflows, including Bullhorn ATS & CRM, CEIPAL ATS, JobDiva, Oorwin, HubSpot CRM, Pipedrive, SugarCRM, SuiteCRM, Vtiger CRM, Zoho CRM, and Zendesk Connect. Getting Started and Support ### What training and onboarding options does VoIP Office offer? VoIP Office provides in person training, live online sessions, and webinars for teams getting started. In person training supports direct instruction, live online sessions allow guided setup remotely, and webinars offer scheduled group learning and product information. Getting Started and Support ### What customer support options does VoIP Office offer? VoIP Office provides Email/Help Desk, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Because no reviewer feedback about support is available, user experience details such as response speed, helpfulness, or common frustrations cannot be assessed from the catalog data. ## Features AI summary Based on 2,504 VoIP reviews Capterra reviewers highlight these as the features buyers care about most when choosing VoIP software: - **Online Voice Transmission** (**58%** of reviewers rated this feature as critical) - **Call Routing** (**49%**) - **Mobile Access** (**56%**) VoIP Office includes **Call Routing** and **Mobile Access**, giving teams more control over how calls are directed and the flexibility to stay connected from different devices and locations. However, it does not offer **Online Voice Transmission**. Instead, it provides other important features that reviewers also value, including **Voice Mail** (**47%**), **Chat/Messaging** (**54%**), and **Alerts/Notifications** (**44%**). These features help businesses maintain communication continuity, respond faster to incoming conversations, and keep staff informed, allowing teams to manage daily communication more efficiently. Call Routing 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Recording 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes SIP Trunking 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Enables the connectivity to send and receive calls over the internet Unified Communications 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities VoIP Office 35 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email --- Get Advice We can help you find the software with the features you need. Features 4.3 (6) 4.3 Based on 6 reviews ## Pricing Value for money 4.3 (4) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/182084/VoIP-Service-Providers/pricing/) Basic $26.95 Per User,Per Month It includes: - Auto attendant - Caller ID - Conference Bridge - Direct Inward Dial - Company Directory - Message on hold - Music on hold - Standard Call Reporting - Unlimited calls within the US/Canada Standard Plus VoIP Office $33.95 Per User,Per Month It includes: - Auto attendant - Caller ID - Conference Bridge - Direct End User Support - Direct Inward Dial - Company Directory - Find Me Follow Me - Free India Call Forwarding - Message on hold - Music on hold - Standard Call Queue - Standard Call Reporting - Unlimited calls within the US/Canada Enhanced VoIP Office $36.95 Per User,Per Month It includes: - Auto attendant - Business SMS and Texting - Call Park - Call Recording - Caller ID Control - Conference Bridge - Desktop Application - Direct End User Support - Direct Inward Dial - Company Directory - Enhance Call Queue - Find Me Follow Me - Free India Call Forwarding - Message on hold - Music on hold - Mobile Application - Multi-Level IVR - Outlook Integration - Paging - Standard Call Queue - Standard Call Reporting - Toll-free minutes - Unlimited calls within the US/Canada Professional VoIP Office $46.95 Per User,Per Month It includes: - Auto attendant - Barge / Whisper - Business SMS and Texting - Call Park - Call Recording - Caller ID - Conference Bridge - CRM Integration - Desktop Application - Direct End User Support - Direct Inward Dial - Employee Directory - Enhance Call Queue - Find Me Follow Me - Free India Call Forwarding - Integrated Fax - Message on hold - Mobile Application - Multi-Level IVR - Outlook Integration - Paging - Standard Call Queue - Standard Call Reporting - Toll Free Number - Toll-free minutes - Unlimited calls within the US/Canada Value for money 4.3 (4) 4.3 Based on 4 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ CEIPAL ATS](https://www.capterra.com/p/226634/CEIPAL-ATS/)[ JobDiva](https://www.capterra.com/p/129831/JobDiva/)[ Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[ SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[ Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (4) 4.5 Based on 4 reviews ## User reviews Overall rating 4.2 Based on 6 reviews Filter by rating 5(2) 4(3) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Assistant Manager Recruitments Staffing and Recruiting ### "Perfect Comm partner" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 18, 2022 Overall its good and I am enjoying it. Pros Best for Smooth calling and connecting around the globe. Cons It doesn't work if you have issues with your internet Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 18, 2023 Thank you so much for your review and support. We strive to keep our clients happy. JK Jatin K. Technical Recruiter Staffing and Recruiting ### "My Experience with VoIP" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 18, 2022 Overall , good Pros hessel free, can directly click on candidates numbers to connect , no copy-paste. VoiP communicator in integrated to our Ceipal ATS, it makes performance & time management efficient. Good Dashboard, it has records of my daily calls, talktime duration. Cons Unfortunately I couldn't use the VoIP messaging system in my current company, besides it crashes sometimes , therefore I need to restart the software to use it again. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WG Wagner G. ceo Telecommunications ### "Reliable" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 8, 2021 Call quality is very good, customer service responsive and system is stable. We have not experienced any downtime yet. Pros Call quality is very good and support is fast in responding. This is extremely important when running a business and can not afford to wait for phones to work non-stop. Cons online panel a bit complicated to find some information such as CDR in the beginning, but after a few weeks, it becomes easier. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) We had problems receiving calls for multiple users, the feature worked sporadically Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AG Abraham G. Fraud Prevention Officer Banking ### "User experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 11, 2021 Pros What I like the most about VoIp Office is the ability to integrate with other institutional platforms, as well as the quality of the recording. Cons The appearance of the interface can be improved Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mayank S. Head Of Sales Marketing Staffing and Recruiting ### "Good product for new/limited-use users" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 27, 2019 This is a layman's VOIP Phone, easy to use and setup and much simpler to pay. Pros best thing I like about the product is that they accept payment in multiple currencies, so you are not just confined to dollars and you can also make payments if you do not have an international credit card. Cons I had to quit on their service because of the frequent all drops. We had different remote sessions with their Support Team involving our ISP in the call, still they could not resolve the issue almost over an year. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Trainer Health, Wellness and Fitness ### "Not a fan of the VoIP systems" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 July 20, 2019 I've used a bunch of them from Talkatone to wi-calls and they all have different good points and bad. My overall judgement is the better reception or connection to a internet the stronger the VoIP calls. Pros I liked that I could use it in wifi services with a entirely different phone number. Cons The calls signals were not that strong at all. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. 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