Capterra Logo
Helping businesses choose better software since 1999
Emergency Logs

Reviews of Emergency Logs

5.0 (54)
Write a Review!
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Pros

  • We are particularly grateful for their outstanding customer service, characterized by attentiveness, responsiveness to new ideas, and effective communication.

  • We appreciate the fantastic customer service. They are very receptive to new ideas and they communicate very well.

  • Supported by a great team that is opened to expand modules to support field staff with management reporting tools. Customer service has been stellar and better than any product out there.

  • Pharmlogs is a great program that is easy to use, quick response, great customer service and applicable to what I use it for.

Cons

  • With so many passwords it makes it difficult to remember at times.

  • I have not had any issues or complaints of this product. It has always been reliable and consistent.

  • I don’t feel that any aspects are difficult to use.

  • No real issues with pharmlogs. A bit of a process when an error is made.

Showing Most Helpful

Showing 25 of 54 reviews

Sort by:
Mary R.
IT Manager
Public Safety, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 22, 2023

"Unlimited configuration and build out capabilities!!"

Overall: Supported by a great team that is opened to expand modules to support field staff with management reporting tools. Customer service has been stellar and better than any product out there.... Works great for smaller agencies as well due to the costing... very affordable. Changes are done to my application since it is not a SAS or cloud solution. I don't have to vote and wait for desired changes to be implemented. There are done quickly..... Great company to work with and cares about pushing out a great product.

Pros: Customer support is huge!!! Configurations changes provided when needed and in a timely manner... even if it is a 24-hour turnaround due to specialty events. Team listens to our business requirements and implements the changes. Ease of use... no training downtime. Personnel appreciates its value and timesavers from using logbooks to app based tools.

Cons: None that I can think of regarding this product.

Alternatives Considered: Vector LiveSafe and PSTrax
Reasons for Choosing Emergency Logs: Costing and Customer Service. Reviews and ratings as well as sustainability of current customers means a lot. Some companies make false promises, but TraxWorx's has delivered 100% of the time.

Vendor Response

By PharmLogs on March 29, 2023
Thank you very much for your review! We strive to provide the very best customer service and easy to use modules that are secure and reliable. We are happy to further provide custom programming services that may fit your organization's operational needs.
Adam N.
EMS Fire Captain
Public Safety, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 26, 2024

"Newport Beach Fire Department"

Overall: Our overall experience with TraxWorx has been great. We appreciate the fantastic customer service. They are very receptive to new ideas and they communicate very well. They are there when we need them. Thanks TraxWorx! Our experience with TraxWorx has been exceptional. We are particularly grateful for their outstanding customer service, characterized by attentiveness, responsiveness to new ideas, and effective communication. Thank you, TraxWorx, for consistently exceeding our expectations!

Pros: For several years, TraxWorx has served as the indispensable foundation for our narcotics and EMS supply ordering documentation. Its enduring reliability has been pivotal to our operations. Notably, with the establishment of a central EMS supply warehouse, TraxWorx continues to play a central and indispensable role in seamlessly managing the ordering process and maintaining precise inventory records of our diverse range of products.

Cons: I cannot think of any negatives. Thanks.

Vendor Response

By PharmLogs on April 25, 2024
Thank you so much for the positive feedback. As you know, we are committed to each and every one of our customers and in support of their mission. We really appreciate the time you took to provide the wonderful feedback. Thank you.
Matt Z.
Fire Captain/Paramedic
Public Safety, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
July 31, 2020

"PhaRmLogs review"

Overall: Great product with a positive experience. Easy to use.

Pros: Easy to navigate and view previous days count and who signed. Clear to view who has not signed. Gives notice if count is off before you sign. Customer service is prompt.

Cons: I do not have any dislikes with program. First type of program like this I have used.

Vendor Response

By PharmLogs on August 7, 2020
Thank you for your review. We will continue to provide the highest quality product and support to our customers. Thank you.
Bradley R.
Firefighter Paramedic
Warehousing, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 23, 2024

"PharmLogs Review"

Overall: 10/10 The customer service is unmatched and is the best part about it.

Pros: I like how dynamic the system is. We can build whatever we want with the help of [sensitive content hidden]. I also love how available [sensitive content hidden] is. I can call him with no notice and he will have my problem solved ASAP.

Cons: I currently have no downside to TraxWorx. I have been using it for a few months for various uses and have not found a down side.

Vendor Response

By PharmLogs on January 26, 2024
Thank you so much for the positive review. We work hard to ensure our customers feel important and that the product works to their satisfaction. We look forward to the continued partnership.
Gage B.
Firefighter Paramedic
Public Safety, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 21, 2023

"Controlled Drug Accountability for First Responders"

Overall: Necessary for ALS first responders who need to check their controlled drugs daily.

Pros: PharmLogs has made controlled drug accountability a breeze. The ability to checkout, log administration, and restock all from iOS and Android software makes the system easy for everybody to use. The user friendly technology allows users to check several functions at the touch of their finger, with immediate feedback.

Cons: What I like least about PharmLogs is that this box is making my type something worth 40 characters. Done.

Vendor Response

By PharmLogs on March 22, 2023
Thank you for your review of pharmlogs (TraxWorx). We will continue to make our drug tracking module the easiest to use. Really appreciate your review.
Alan V.
Battalion Chief
Public Safety, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 28, 2023

"Great overall"

Overall: A good experience.

Pros: Ease of use and customer support. [sensitive content hidden] communication is always prompt. He answers all questions and goes above and beyond in customer service.

Cons: There are not very many negatives, regarding Pharmlogs. The program is user friendly. I wish I did not have to change my password so often. With so many passwords it makes it difficult to remember at times.

Vendor Response

By PharmLogs on March 29, 2023
Thank you for your review of Pharmlogs. We will continue to provide the very best customer service and a product that is easy to use and secure.
Kristin T.
EMS Chief
Government Administration, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 21, 2023

"Not applicable"

Overall: All good!

Pros: Responsiveness of tech support, adaptability, updating of system

Cons: NA, Pharmlogs works for us just fine. We don't use it to track morning checkout of equipment and apparatus but need to develope that with Pharmlogs.

Vendor Response

By PharmLogs on March 22, 2023
Thank you for the review. We do make our customers the priority. Looking forward to showing you the asset checks module. I think you'll love it.
Jake W.
Fire Apparatus Operator/Paramedic
Public Safety, 201-500 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 21, 2023

"Great way to track narcotics storage and usage "

Overall: Great experience

Pros: Easy to use. Can use personal mobile devices which is very convenient.

Cons: None that I can think of. Works very well.

Vendor Response

By PharmLogs on March 22, 2023
Thank you! We look forward to implementing more great tools that are just as easy to use. Really appreciate your review.
Nick C.
Battalion Chief
Public Safety, 201-500 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 27, 2022

"Pharmlogs is the “easy button”"

Overall: As one of the administrators responsible for the restocking of our hundreds of vials of controlled drugs in the field each day, Pharmlogs made keeping track of what is where as easy as possible.

Pros: Of greatest impact is our ability to track each individual vial, while they are assigned to each medic unit’s kit. We can search by unit, to confirm what should be where, when it may expire or when it was used and when that kit was restocked, and by who.

Cons: The vendor is extremely receptive to input and we’ve found Pharmlogs to be as configurable as we can think to make it.

Reasons for Choosing Emergency Logs: When it was first demo’d and tested, it was immediately evident how much value-added it would be for our needs.

Vendor Response

By PharmLogs on May 9, 2022
Thank you for positive review of PhaRmLogs. We will always strive to provide the very best service and product. Please let us know if there are other tools you would like to see integrated into PhaRmLogs.
Francisco M.
Firefighter/Paramedic
Medical Practice, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 18, 2022

"Great software!"

Overall: As a paramedic, it is very important that we are able to track the location and use of controlled narcotics given in the field and document personnel in charge of administrating it. It is pertinent for professional and legal documentation. Being able to use this software to document and track restock of medications is also great. This program and app is user friendly and allows us to keep up with new technology standards as it pertains to electronic documentation and tracking.

Pros: Easy to navigate. This software helps keep track of very important information in my line of work. It helps keep track and inventory of controlled narcotic location and use in the field, it assists us during our weekly medical inventory and supply check outs, and it is also able to be used to do more specific tracking to include emergency vehicle routine check out and repair logs.

Cons: Anytime an issue or questions arise, administrative personnel are always willing to make the changes needed to make our job and use of software user friendly according to our specific need.

Vendor Response

By PharmLogs on May 9, 2022
Thank you for positive review of PhaRmLogs. We will always strive to provide the very best service and product. Please let us know if there are other tools you would like to see integrated into PhaRmLogs.
Matt N.
Firefighter Paramedic
Public Safety, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 3, 2022

"PhaRmLogs Review "

Overall: Great product and easy to use!

Pros: Daily and weekly checkouts are super easy to perform and supervisors are automatically notified when narcotics are not signed

Cons: No problems so far. Works great and user friendly

Vendor Response

By PharmLogs on May 11, 2022
Thank you for your review of PhaRmLogs. We will continue to strive to provide the very best service and product. If you ever have any suggestions for product features or upgrades please contact us and let us know
Todd N.
Fire Captain
Public Safety, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 27, 2022

"Highly Recommended!"

Overall: Makes compliance with narcotic tracking simple. Easy to use and very intuitive, making it easy for all users— not just those that are tech savvy.

Pros: Pharmlogs is very easy to use, not overly complicated.

Cons: I can’t think of any cons. Pharmlogs works great.

Vendor Response

By PharmLogs on May 9, 2022
Thank you for positive review of PhaRmLogs. We will always strive to provide the very best service and product. Please let us know if there are other tools you would like to see integrated into PhaRmLogs.
Chris V.
Fire Captain
Public Safety, 201-500 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 18, 2022

"Great Product! "

Overall: This has been a great addition to our department. Not only is it easy to use, but it also maintains a high level of accountability. I also enjoy the accessibility as I can quickly access the program from my phone or iPad.

Pros: This app is very user friendly and extremely easy to use. Any customizations we needed for our department were quickly and efficiently implemented by the administrator. I also appreciated the daily reminders so I never forget to do my daily checkouts.

Cons: I have no complaints about this program.

Vendor Response

By PharmLogs on May 9, 2022
Thank you for positive review of PhaRmLogs. We will always strive to provide the very best service and product. Please let us know if there are other tools you would like to see integrated into PhaRmLogs.
Eddie S.
EMS Admin
Public Safety, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 10, 2022

"Pharmlogs vs the Paper Trail"

Overall: Excellent experience!!

Pros: Ease of use. Customization based on our needs. Developers willingness to listen and try and see what works for you and what doesn't, which is crucial in making it work for you and your staff. Best of all NO MORE PAPER!!!!

Cons: I usually get calls about drug administration and drug restock. It is probably just a training issue on my side so I don't yet fault the software. Like I said, [SENSITIVE CONTENT] is awesome and so willing to help with any CONS that you have so you end up with all PROs!! And an option to fax a request direct to the pharmacy would be cool!!

Reasons for Choosing Emergency Logs: Cheaper. Being a smaller town with limited resources, paying a corporate giant a lot for a little didn't make sense. And much better customer service

Vendor Response

By PharmLogs on May 9, 2022
Thank you for positive review of PhaRmLogs. We will always strive to provide the very best service and product. Please let us know if there are other tools you would like to see integrated into PhaRmLogs.
Sean M.
Ff/pm
Public Safety, 201-500 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
April 28, 2022

"Great secure way to track narcs and equipme "

Pros: Ease of use. Really simple and reminds you when meds expire.

Cons: I didn’t find any major pitfalls of this software

Vendor Response

By PharmLogs on June 14, 2022
Thank you so much for the review. We will continue to deliver the best product and customer service. Really appreciate the review.
marcel M.
Fire Captain
Public Safety, 201-500 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 28, 2022

"Great Service !!!"

Overall: My overall experience has been overwhelmingly, easy and more so reliable.

Pros: This is a great product, it has provided my department and myself an easy route to maintain accountability for narcotics.

Cons: No complaints! I have not had any issues or complaints of this product. It has always been reliable and consistent.

Vendor Response

By PharmLogs on May 9, 2022
Thank you for positive review of PhaRmLogs. We will always strive to provide the very best service and product. Please let us know if there are other tools you would like to see integrated into PhaRmLogs.
Ryan D.
Fire Capt.
Public Safety, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
April 18, 2022

"Pharmlogs recommendations "

Overall: This has streamline out narcotic tracking by a mile. Way better system and allows all to see what has been done and what still needs to get done.

Pros: User friendly for people that have a hard time with computers. It very easy to access and understand. It requires very little training to become an expert.

Cons: None applicable it does what it's supposed to do.

Vendor Response

By PharmLogs on May 9, 2022
Thank you for positive review of PhaRmLogs. We will always strive to provide the very best service and product. Please let us know if there are other tools you would like to see integrated into PhaRmLogs.
Taylor S.
Firefighter/paramedic
Public Safety, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 27, 2022

"PharmLogs "

Overall: PharmLogs is a great platform and extremely easy to navigate.

Pros: PharmLogs is extremely easy to use. If you forget to sign off your narcs, you will be notified as a reminder to sign them off. EMS weekly checkouts are also a breeze with PharmLogs.

Cons: I do not have any complaints with PharmLogs.

Vendor Response

By PharmLogs on May 9, 2022
Thank you for positive review of PhaRmLogs. We will always strive to provide the very best service and product. Please let us know if there are other tools you would like to see integrated into PhaRmLogs.
Pomerne J.
Engineer
Public Safety, 201-500 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 20, 2022

"PharmLogs review"

Overall: PhaRmLogs is really easy to use. I’ve been using it on my cell phone and it’s really convenient. The EMS checkouts are really easy since multiple users can complete their parts of the checkout. It’s a great app that has really helped us track our drugs and checkouts.

Pros: The reminders to sign log and perform EMS checkouts.

Cons: I have no complaints. PhaRmLogs works great.

Vendor Response

By PharmLogs on May 9, 2022
Thank you for positive review of PhaRmLogs. We will always strive to provide the very best service and product. Please let us know if there are other tools you would like to see integrated into PhaRmLogs.
Robert A.
Captain/Paramedic - retired
Public Safety, 201-500 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 18, 2022

"PharmLogs review "

Overall: It made the daily operations and use of managed products and inventory accountability easy to manage.

Pros: It integrated well and was customizable to our operations. Customer service was very quick to respond to emails regarding user interface questions.

Cons: None noted. Any concerns were resolved quickly.

Vendor Response

By PharmLogs on May 9, 2022
Thank you for positive review of PhaRmLogs. We will always strive to provide the very best service and product. Please let us know if there are other tools you would like to see integrated into PhaRmLogs.
Jason H.
Fire Captain Paramedic
Public Safety, 201-500 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 28, 2022

"Pharm Logs review"

Overall: Great product.

Pros: I like the fact it’s very user friendly, and you have your checkouts as well as Narcotic accountability in the same program.

Cons: The only small change I would recommend is an app version

Vendor Response

By PharmLogs on May 9, 2022
Thank you for positive review of PhaRmLogs. We will always strive to provide the very best service and product. Please let us know if there are other tools you would like to see integrated into PhaRmLogs.
Brent H.
Fire Engineer
Public Safety, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
April 27, 2022

"Paramedic Engineer "

Pros: I appreciate the convince of access on my phone.

Cons: As long as I have used pharmlogs it has meet my needs.

Vendor Response

By PharmLogs on May 9, 2022
Thank you for positive review of PhaRmLogs. We will always strive to provide the very best service and product. Please let us know if there are other tools you would like to see integrated into PhaRmLogs.
Michael L.
Firefighter
Public Safety, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 6, 2022

"Ease of use"

Pros: I have been using pharmlogs for the last few years and have found it to be very easy to use. The site is well organized and very easy to navigate. Having used other applications that are much more complicated/wordy, pharmlogs makes it simple and organized to track meds. Highly recommend!

Cons: None.

Vendor Response

By PharmLogs on February 8, 2022
Thank you for your review. We appreciate the feedback.
Lacee V.
Fire engineer
Public Safety, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 5, 2022

"User friendly "

Overall: I’ve always found that pharmlogs is user friendly and never frustrating to use like other programs. It’s extremely easy to navigate.

Pros: It’s extremely easy to use. It’s much better than Halligan which I find extremely frustrating to use.

Cons: Nothing. It’s always worked perfectly for me

Vendor Response

By PharmLogs on February 8, 2022
Thank you for taking the time to review PhaRmLogs. We appreciate the feedback and use the feedback to make PhaRmLogs the high quality product that it is.
Jeremy B.
Firefighter/Paramedic
Hospital & Health Care, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 19, 2022

"Pharmariffic"

Overall: Our department uses this software and I have not experienced another that meets our expectations.

Pros: User friendly. Very easy to navigate and tracks everything of importance.

Cons: Updated frequently and user input is heard.

Vendor Response

By PharmLogs on May 9, 2022
Thank you for positive review of PhaRmLogs. We will always strive to provide the very best service and product. Please let us know if there are other tools you would like to see integrated into PhaRmLogs.