--- title: "Awesome Support Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Awesome Support Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/182090/Awesome-Support/" page_type: "product" language: "en" --- # Awesome Support Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Awesome Support ## What is Awesome Support? Awesome Support is a feature-rich Ticketing system plugin with 50+ add-ons that makes it unique from the rest of the ticketing systems available. It has the best and unique add-ons for the best ticketing support. Awesome Support is a fully-featured help desk tool that helps you bring personalization to every customer interaction. It seamlessly combines all of your communication channels: email, AI smart chat, FAQ’s & Ticketing System into a shared company inbox. It even allows you to automatical ## What is Awesome Support used for? [Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $149 Per Feature, Per Year Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Awesome Support?[Manage this product listing](https://www.g2.com/products/awesome-support/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Awesome Support 3.7 (3) VS. [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $149 Per Feature, Per Year Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (3) Ease Of Use 4.5 (298) Value For Money 3.7 (3) Value For Money 4.4 (294) Customer Service 4.0 (2) Customer Service 4.5 (297) ## Awesome Support alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## FAQs about Awesome Support Overview ### What company size and specific industries is Awesome Support built for? Awesome Support is designed for small to mid-sized businesses that use WordPress and need a ticketing system for customer support. It fits companies across industries that run their support operations on a WordPress site and want a straightforward way to manage customer requests. Features and Usability ### What are the key features of Awesome Support? Awesome Support offers support ticket management, ticket management workflow configuration, and automated routing for organizing service requests. It also includes knowledge base management, macros and templated responses, SLA management, and real-time notifications. Additional features include CRM, customer history, customizable fields and forms, reporting and analytics, and third-party integrations. Getting Started and Support ### What training and onboarding options does Awesome Support offer? Awesome Support provides in-person training, live online sessions, documentation, and videos to help teams get started. In-person and live online formats support guided setup and instruction, while documentation and videos offer self-paced reference material for learning features and reviewing steps as needed. Getting Started and Support ### What customer support options does Awesome Support offer? Awesome Support provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. With no reviewer feedback available on support, the user experience cannot be described from customer comments, but the listed channels indicate several ways to get help. ## Features AI summary Based on 5,135 Help Desk reviews Capterra reviewers point to these as the top priorities when choosing help desk software: - **Ticket Management** (**55%** of reviewers rated this feature as critical) - **Support Ticket Management** (**49%**) - **Real-Time Notifications** (**39%**) Awesome Support supports all three of the features buyers rate highest: **Ticket Management**, **Support Ticket Management**, and **Real-Time Notifications**. Together, these capabilities help businesses organize incoming requests, track support issues through resolution, and keep teams updated as new activity happens, allowing teams to respond faster and manage customer service more efficiently. Ticket Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Alerts/Escalation 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Awesome Support 25 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Fields: Customize data fields to support various needs and use cases - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (3) 4.3 Based on 3 reviews ## Pricing Value for money 3.7 (3) Free Version Basic $149.00 Per Feature,Per Year Value for money 3.7 (3) 3.7 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (2) 4.0 Based on 2 reviews ## User reviews Overall rating 3.7 Based on 3 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent AN Anonymous User Creative head Entertainment ### "Awesome is really Awesome" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 1, 2022 Pros Awesome Support is really helpful, we have been using its free version and it is really awesome. The features and the support are great Cons There are some features that should be under one addon, for which you would have to buy multiple addons, however, a good thing is you can buy a bundle from the available options according to your need. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Awesome support is economical Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 5, 2022 Thank you for choosing Awesome Support and your valuable feedback. NB Nick B. President Computer Software ### "Very Frustrated User" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 1/10 February 21, 2020 My biggest frustration was after 6 months of using the system I went back to freshdesk. We were happy to see that the monthly fees were more reasonable for our company. As I closed down the system and thought I had turned off the autorenew I learned that I had not correctly turned off the autorenew. After immediatly approaching them of the mistake they refused to refund any of the expensive annual fee. I would never get away with treating my customers like this. I rarely write reviews but this one really frustrated me. We are still cleaning up our Wordpress install from the mess it made with media Pros I liked the fact that it was a one time purchase (or so I thought). The other support systems require regular monthly payments by seat that grew quite high in price. Cons As a plug-in there were constant updates and quite a few problems with my team. Reasons for choosing Awesome Support cost... what a mistake! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Brant C. Web Developer Leisure, Travel & Tourism ### "Great support product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 29, 2019 I use it on all sites I build that require support. It is my default and my go to support option Pros It integrates well with every theme I have tried it with. It has all the features I need for support queries on my websites. Cons Hmmmm, there is nothing immediately obvious that would be a con. Perhaps not knowing exactly what the user receives as an email is a con. An email preview might be nice. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.