Activechat

Visual Chatbot Builder


4.5 / 5
56 reviews

Who Uses This Software?

Activechat Bot Builder is focused on enterprise customer support and e-commerce chatbots and voice agents for various industries.


Average Ratings

56 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Activechat
  • activechat.ai
  • Founded 2017
  • United States

About Visual Chatbot Builder

Visual conversation builder to create chatbots for automated customer support, marketing, and businesses. Multiple communication channels (Facebook Messenger, Telegram, Twilio, and Viber/WhatsApp/Alexa/Google Home coming soon). Lots of business and e-commerce integrations.


Visual Chatbot Builder Features

  • Code-free Development
  • Contextual Guidance
  • For Developers
  • Intent Recognition
  • Multi-Language
  • Omni-Channel
  • On-Screen Chats
  • Pre-configured Bot
  • Reusable Components
  • Sentiment Analysis
  • Speech Recognition
  • Speech Synthesis
  • Virtual Assistant

Visual Chatbot Builder Reviews Recently Reviewed!


Powerful Chatbot Not Just for Facebook Messenger

Jan 22, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Blown away by the features, supported platforms and cross-apps integration. Activechat works with Twilio, Telegram, Facebook Messenger now but more are coming in like Viber, Google Home, Alexa. Easy to create bot flow and sequence with its visual drag drop creator. As with any SaaS with comprehensive features, quite abit of learning curve but very manageable with their tutorials (dev and non-dev friendly) and pre-built templates to get the ball rolling, then change to your specifications and tweak. For advance AI botmakers, native integrations with wit.ai and dialogflow. Expect public API release and more feature updates as they're very active in development with a strong team of >5 devs working on this mean machine. Blown away.

Cons: Cluttered dashboard, especially the bot flow diagram. Understandably is due to their growing building blocks but for users with a relatively smaller screen resolution (1366 x 768), a little awkward.

Overall: Takes only a little while to get used to their workflow. One of the best chatbot builder, even among the matured ones.

Vendor Response

by Activechat on January 24, 2019

Hi Eve, thanks for reviewing us!

I absolutely agree with your "cons", and we're already working with UX designer to improve the interface and overall user experience.

Enjoy the platform and feel free to reach out for support if you have any issues and difficulties.

Capterra loader

A visual chatbot builder which makes complex chatbots easy

Feb 13, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: One of the easiest visual builders which makes it easy to build the most complex chatbots. The founder is extremely helpful, organizing chabot webinars every week etc. Support is great, too.

It also has a number of templates, covering bots built for shopify, woocommerce, livechat, restaurants and other templates which helped me understand how the different blocks come together to build a complex chabot. Voice conversation integration with alexa echo/google home is also coming up, along with web widgets if the existing twilio, telegram, facebook integrations are not enough already.

Cons: The interface of most pages arent upto the mark. The software has a learning curve but can be overcome with training.

Overall: Got this chatbot deal on appsumo, and played around with it. Though it makes building bots easy, right now it lacks many things like delegating bot access, facebook comments grow etc.

Will look around till the software matures.

Capterra loader

Powerful Chatbot Builder

Feb 13, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's quite a different interface than ManyChat, Chatfuel or Mobile Monkey (not sure about the others), but once I got used to it I liked the workflow and layout.

The UI looks a little dated, but supposed to be updated soon along with a lot of other features. Excellent ecommerce integrations as well.

Cons: It doesn't have all of the growth tools yet, but assured those are coming soon. It's a fairly new service, so documentation is lacking, very basic for now but I've been able to figure out everything I need to do so far.

There have been some bugs but also assured those are being resolved very soon...I'm sure it's growing pains from adding so many users so quickly.

Overall: Overall I'm very happy with it and have recommended it to some people. I've built a basic bot and currently working on a more advanced rewards bot and so far I like it a lot. I'm looking forward to the upcoming improvements, but I think it will be my bot tool of choice.

After 2.5 years of bot building, dozens of platforms and 100s of bots

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The visual builder is really powerful, I love how you can create different entry points.

Some innovations like site tracking, the ref url options for advanced tracking.

Many built-in integrations such as Dialog flow, WooCommerce, and Shopify

so many things haha

Cons: There are a few features still missing such as different user roles but it's on the way I know. The design could need a bit of improvement (coming this month I believe)

Overall: Great to have an overview of the whole flow, easy to navigate. I like it.

Capterra loader

Amazing Bot Platform

Feb 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system is very flexible and it is really easy to incorporate AI functions through Dialogflow.

The team is super responsive and they get hotfixes out fast if there are any issues. The team is also listening to users and suggestions for features. I have sent in several feature requests that made it to the roadmap. I am very excited about this and I am definitely in for the long run!

Cons: The platform needs a better subscription/sequence system. This should be an upcoming feature though. So all in all I am super happy with my account.

Overall: The visual chatbot builder is very good. it uses lego blocks that you connect to a flow. It is easy to use and very intuitive. It does take a bit of time to get used to, but the learning curve is not as steep as I feared.

Capterra loader

Looks promising

Feb 13, 2019
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This product promises to launch AI on multiple platforms outside of Facebook

Cons: Initial onboarding is wonky and can use UX upgrades. It was difficult understanding how to get started until I watched several videos. I also had issues using this platform on Firefox to connect Facebook messenger. Currently, the workaround is to use Chrome to connect messenger and then you can continue working on Firefox. I don't like having to use a different browser to obtain functionality. The team promised this was a bug that will be ivnestigated

Overall: This is ongoing; once I am able to build this bot to my liking and start selling it, I will get the necessary feedback to provide. As of now, I am looking forward to Q2/Q3 of 2019 for the promised features.

all bot in one place

Feb 14, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I try and use several chatbots like tars, chatfuel, mobilemonkey, botletter, Qbots, but what i really like about activechat, visual chatbot builders is they integrate all bots in one place and have ecommerce features

This save time and is more easy to setup.

Pros

- Several bots templates

- Several bots channels

- Visual and easy setup

- SMS bot

- Several growhack tools

- good support

- easy to install in your site

- you can send mass broadcasts

Cons: What i dont like about ActiveChat Visual Chatbot Builder is

- Still not very mature product, only 3-4 channels (im waiting WhatsApp, instagram)

- Ui is uggly (im sorry but is true)

- Have some bugs

- cannot take control over chat

- no zapier

- no rss/feed integration (to automatic send news)

- no follow up or segmentation

I think they should work on the pricing untill they get ahead on the channels, because now the facebook messeger bot is really crowd and have really good competition

Overall: The visual builder is really good, is easy to setup. If you dont have experience building bots you have to check the manuals but is easy to learn

Very Comprehensive Bot Maker .. Totally Impressed

Mar 24, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: First, a shout-out to the developers and especially the founder for taking lead in such an awesome product with great support. I've been with them solely for creating funnels on facebook messenger bot but ActiveChat wow me with more channels like telegram and the ability to integrate NLP easily! Drag-drop interface for creating skills/sequences with functions/fields is also improving. Impressed!

Cons: Sometimes the bot takes a little while to respond to the users, which can be upsetting but then again, the devs take ownership and responsibility by keeping us updated about these bugs and potential delays.

Overall: I put my trust in them for bot-making.

Capterra loader

Active Chat is the newcomer all of bots should be afraid of

Feb 13, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Active Chat has just about every feature you could possibly want in a chat bot baked in or to be released no later than March of 2019. The only function it's missing is somehow making the bot for you.

It was built with building conversations rather than bots idea and with that the flow is a lot cleaner than you'd expect as well.

Looking at the roadmap for the software

Cons: Being new there are bugs here and there but every time I've reached out for support they've fixed it in less than a week which is really impressive!

Overall: The visual builder is intuitive. Just watch a video or two on using the software and you'll more then understand how to use it.

Amazing Chatbot Builder Like No Other

Feb 13, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Visual flow builder helps anyone build complex bots with ease. I love the e-commerce integration modules so much. I can deploy my chat bots on Twilio, Telegram, and Facebook Messenger currenlty and more platforms are on their way.

Cons: Has some learning curve, does not have website chat bots yet. The platform is young, there are some technical issues now and then, but the team behind is very responsive and feels like we are in good hands as they deploy fixes at an amazing speed.

Overall: I feel that ActiveChat will become the Industry standard of chatbot building in no time. ActiveChat founder and the entire team is very responsive and they fix any issues reported quickly.

Capterra loader

Best Chatbot Tool

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I'm pretty new to chatbot development (worked with Manychat) but this tool is fantastic. I am easily able to create basic bots for my clients and get them up and running. The amount of functionality in the system is incredible. You can basically do anything with this builder from NLP to ecommerce bots. Love it!

Cons: The interface at first seems a little 'old school' as far as the GUI but once I got used to it the uncluttered look is actually easy to work in. Having said that I know a fresh gui look is on the roadmap.

Overall: I need a way to create lead gen chatbots for my clients and run them on their websites. This tool made that possibly quite easily.

Capterra loader

Highly recommended

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and learn

It's a push and drop builder, hence it's all visual. You'll learn very quickly on how to use the program

Cons: For now, nothing . Guess its just new and many more features to come

Great Chatbot, Great Support!

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is amazing, full of great features. there are some good templates to get started, Shopify and Woocommerce Integration (accepting payment, invoice generation), NLP support and easy integration with Dialogflow, Zapier and Twilio + few more integration available and a lot many on the roadmap.

Cons: can't test the bot without connecting to the facebook pages.

Overall: The founder of Activechat, is really a great guy who personally involved and communicated in ActiveChat FB Group. His development and support team is really great.

Highly Recommended for Building Sophisticated Messenger Bots

Mar 30, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: First, ive to give credits to the development team for working hard. Bugs fixing, features enhancement, UI improvements and so much more. We've used manychat, funneldash, segmate, motion ai and others and personally we felt Activechat beat them all in terms of pro-activeness, features (standalone bot, NLP integration, custom smtp, woocommerce integration, etc).

Cons: We really love to use the bot for calendar/appointment booking. Pls add this as a template. This will truly be a game changer.

Overall: Awesome

Capterra loader

Best for beginners like me

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love this bot builder application and currently working on a bot for my client (hotel business). And best part is, everything is based on drag, drop and edit (no need to know coding).

From this dashboard, you can even send text messages through twillo platform. Connect bot with facebook page on just a single click away.

Must try before going with any other builder.

Cons: Nothing to say now because everything is streamline and support awesomeness credit goes to Andrew.

From a Chatbot lover to Another!

Feb 13, 2019
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the functions are the utmost thing that i like regarding Activechat and by saying that, i mean a lot of functions can be done within Activechat. No longer depends on 3rd party integration. If you know what im trying to say.

Cons: The learning curve is quite steep. Said that, after you master it with a lot of training, you will get hold of it. Believe me!

Overall: i really enjoyed my chabotting with Activechat and since then, i managed to build a lot of chatbots with ease and with happyness..hahaha..

All the best ActiveChat!

Capterra loader

Amazing Chatbot Builder.

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When I saw the video presentation at appsumo, I just grab it because Activechat solved my problem. Now I can use ONLY one platform to build FB and Telegram bot. Not only that, the basic integration feature is good enough for me to create spider flow chatbot. The ActiveChat team provide good support.

Cons: ActiveChat need provide a theme selection since the platform interface look to evergreen.

Overall: Nothing I can say here except one , they create a briliant Chatbot Builder.

Capterra loader

A comprehensive chatbot builder

Feb 13, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Loved the visual nature of the chatbot builder. The team are incredibly responsive and always looking to help. There is a strong community on Facebook around this product and there is always someone willing to offer advice and help

Cons: Can be quite overwhelming on first glance. Would love to see the option to migrate templates that have been used in other chatbot setups like manychat.

Capterra loader

Super easy to use chat bot!

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great price, NLP, JSON, SHOPPING CART with WOOCOMMERCE, TWILIO, TELEGRAM and so much more! Plus there is going to be so much more added.

Cons: Can't use different size images. So for now its only 1 option of size image. But this is due to Facebook limitations.

Overall: The way you can build bots is so easy I was surprised. To have my bot working with a good working version took me only 20 minutes. And this is my first bot I have ever had.

Capterra loader

The best chatbot building plattform on the market

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The visual bot builder makes building complicated bots really easy without loosing the greater picture. And with all the functions that are offered you are not limited by what the bot can do. And things you currently can't do are worked on by the developers immediately to make the product better. It is amazing how fast they pump out great updates!

Cons: At first I did not like the UI very much as it is very basic. However after playing around with it for a little while you get the hang of it and working on the platform is very easy. Also, there will be a UI update in the coming weeks according to the founder.

Overall: Building chatbots that answer consumer questions in a dialog without me having to answer the same questions over and over again personally.

I was waiting for something like this. Advanced chatbot builder for no coders

Feb 13, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's system is more advanced comparing with Manychat or Chatfuel (both are like toys if you try Activechat). It has autorresponders of course, but also suitable for flexible AI conversations. Is like coding an advanced chatbot without needing to be a coder. The team is very responsive and their founder Andrii has a clear vision about this project.

Cons: You have to learn more stuff than in other simpler chatbot platforms but is logical. If you want to do something better it will not be so easy. But I have to say that they have a very nice academy with tutorials, live sessions and the support is always helping so this is not a real problem.

Overall: Creating advanced chatbots and AI Agents with ease is what we are doing using ActiveChat.

Capterra loader

I'm excited for the future of this amazing platform

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I already tried Manychat and Chatfuel but I became more interested in chatbots when I heard about ActiveChat. Their support are really amazing. They always respond and attend to your querries. I also like the fact that I can easily implement NLP using this platform.

Cons: Slower server for now but I know they are currently resolving it now

Better than the competition

Feb 13, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: activechat combines the structure from chatfuel and the flow from manychat, into a more comprehensive platform for bot designers.

Cons: there is a bit of a learning curve if you are used to the other platforms.

Overall: the staff are friendly and helpful... often replying within hours rather than days. the integrations that are in the pipeline are set to push it to a higher level.

Capterra loader

Activechat review

Feb 13, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is great technology for building chatbots. I especially like the way you use building blocks which make chatbot creation quite a game after a while.

Cons: Nothing particularly. I am expecting the upcoming features in the next weeks, so that i can see the full potential of the platform.

Capterra loader

Easy to start and woocommerce integration available

Feb 13, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: If you are using activechat, It's very easy to start because there are so many available template there including woocommerce integration one. I really like this software, it saved a lot of my time on figure out with woocommerce integration. It can add products to cart while chatting and even place an order by chatting with my bot.

Cons: It's currently only support building bot with the flowchart diagram based and drag and drop. I'm not very familiar with flowchart diagram might spent a little time on learning it.

Overall: The overall experience with this product is awesome! Very easy to start and very like it!

Newcomer with immense potential

Feb 13, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The personal interaction with the team is probably the biggest draw for me. ActiveChat is one of the new players in the bot field, but they're clearly listening and responding to their early adopters via e-mail, the official Facebook Group and probably other channels as well. I am confident they will execute everything on their roadmap within a reasonable time frame, allowing us to create every type of bot we can imagine.

Cons: There's room for improvement in the UI as connecting blocks can be tricky. I'd also like the option to have tooltips for every design element.

Capterra loader

Manychat Watch Out

Feb 13, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the features of this product and the team behind this Saas

Cons: If I I had to say something it would be the ease of building something needs some work! Just a bit!

Overall: Love it! And hopefully will be able to compete with manychat and chatfuel

The best way to create bots

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flow bot builder and easy use. Integrations help to build powerful bots

Cons: Sometimes, bots running got issues and bots take a long time to response

Overall: Stay connected to Customers. They love our services like more.

Powerful Chatbot

Feb 13, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This has the potential to be a game changer for chatbots everywhere. Integration is key for this

Cons: Definitely learning curve. Lots of things to learn.

Overall: So far so good. Lots to learn.

The best chatbot platform ever

Feb 13, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Have a lot of function and get fast response from their team

Cons: Still in development but still ok And they have group support

Overall: Easy to use and can create more function for my chatbot

Activechat review.

Feb 13, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's flexibility. There is more than one way to do things using ActiveChat.

Cons: It refresh in the middle of doing something. When it refreshed, changes disappeared.

One of the best tools on the market today!

Feb 13, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer support is outstanding! Fantastic team. Tool has great integrations, user friendly, and robust roadmap.

Cons: Would love it if user roles were integrated

Easy to Build a Feature-Rich Facebook Messenger Bot

Feb 13, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Building a bot is really simple with their pre-made templates and a drag and drop flow diagram. We have been using Activechat to automate skills aka flows for different visitors (leads and vendors) and touchpoints through different growth tools (referral path to trigger skills). Broadcasting to 'tagged' subscribers is also straightforward. A real game changer.0

Cons: There needs to be more documentation and examples for different usecases on how best we users can do it with Activechat

Overall: Very Good

Capterra loader

Excellent Chatbot

Feb 13, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You can make complex flows and integrations with AI is powerful

Cons: User Interface can be improved. Few more Templates will help as well.

Capterra loader

Bot takeover

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Amazing integrations

Huge potential

Great founder

Cons: Still raw

Small team

Competition is already way ahead

Capterra loader

Powerful Chatbot Builder

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have beening using other apps like MobileMonkey and Zoconvert but this goes to first place now. It can easily create a chatbot with its clean interface. Above all, its capacity is very strong. It has many advanced features like NLP and can create bot for viber and Twilio.

Cons: None so far. Waiting for broadcasting and comment guard which are soon to be released.

Overall: I am starting to fall in love with this app. I am going to build a movie and astrology chatbot with this app.

Capterra loader

Get it now or you'll be late

Feb 12, 2019
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the chatbot messenger feature. It works well when it does and has some amazing potential versus other chatbot builders

Cons: I don't like the learning curve. it does take time to figure out the "lingo" to use when building your chatbot and some of the verbiage isn't so obvious.

Vendor Response

by Activechat on February 13, 2019

Hi Ben, thanks for taking your time to review us! Yep, I agree that Activechat is quite complex product and we're already working on UX/UI improvements and providing more manuals and videos.

Best Facebook Chatbot There Is

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The platform has very easy builder. once you understand what the different "lego" blocks do it's easy to create a conversational chatbot.

the company works hard on releasing more and more features and is attentive to it's users' requests

Cons: somewhat slow support on the site, but excellent support on facebook group.

Overall: what i tried to build with ChatFuel and ManyChat and had issues creating it, i did in less then an hour with ActiveChat

Capterra loader

A decent bot alternative with great potential

Feb 13, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Activechat has almost every feature being offered by Manychat and Mobilemonkey with more monthly active users limit

Cons: The interface is not beginner friendly and I find that it's still a bit buggy but seeing the founder being really engaged with customers on their facebook group makes me trust them that they will deliver the updates in their roadmap.

Overall: It's a good solution to automate your facebook chat support.

Never been a better way to build a chatbot

Feb 13, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Okay, building a chatbot isn't necessarily easy all the time, but the people at Activechat are making such a feature-rich chatbot and making the process as simple as they can.

Cons: The UI falls a bit flat, and some of the UX is a bit confusing to navigate as well. But these are easily changable things.

Overall: I've had a great experience with this app. Support is great and quick, and I've made some really fun chatbots really easily.

Great chat bot maker with easy to use builder

Feb 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, great integration with e-commerce platforms and an awesome founder.

Cons: The stability is a concern which could be an issue due to the huge user acquisition last month. Support turn around as well has to be improved

Overall: So far it's been great. The platform shows some issues due to the scale but they are fixing them one by one. Hopefully the issues will be resolved soon.

What bots should be

Feb 13, 2019
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Smart workflow

Great for: Customer support, & small businesses

Many ready-to-use templates

Bots can be taught to answer customer questions and even book their appointments

Can be used to build product galleries

Integrates with Facebook Messenger or Telegram

Natural language understanding engines: Dialogflow and Wit.ai

Cons: - Not a con but for a new comer, it will take some time to grasp the workflow but the possibilities are huge.

- I think they should release a book on bot design for website / e-store owners

Overall: I highly recommend adding it to any online store and I would even install on my coming blog once I teach it some good skills :) This will a huge time saver and website companion to improve users' experience.

Capterra loader

Future of bot building

Feb 13, 2019
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the flexibility of the features and how many platforms it integrates with

Cons: It's a little hard to understand how to use at first. So the learning curve is bit steep.

Overall: I love the concept of separating different functionality of the bot info what they call skills. It makes it easiest to create a complex bot and easier to keep up with the complexity of it.

Valuable tool for my sites

Feb 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: - Highly customizable and easy to use at the same time.

- Short learning curve, everything is drag and drop and very visual.

- Support team is quick to address my issues, and open to suggestions.

Cons: - There were a few bugs at the beginning, however the developers were quick to rectify them.

Lots of promise- already powerful

Feb 13, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There is so much this bot can do compared to competitors. The learning curve is not steep but that doesn't mean it is not complex

Cons: A new platform which is constantly evolving so it will only get better with time

Overall: The visual builder is great. It makes it so much easier to build and update

Capterra loader

Most powerful bot builder I've experienced

Feb 13, 2019
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The amount of control you have. I've used other builders which seem quite limited to Activechat. They seem to have a rigid enough flow for conversations whereas Activechats core setup is built on flexibility.

Cons: I found it very difficult to get my head around at first. The other tools I've used have a logical step by step approach but Activechat seemed very complex. I now understand why! And this have now become one of the best things I like about it.

Overall: Easy to get going with the templates provided. Once you understand the terminology setting up a new bot is easy. Currently using for my own business but looking at creating agency to produce bots for clients.

Versatile Chatbot Builder

Feb 13, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Super ease of use and configured Features. And of course, tremendous support team.

Cons: A few, but hey baby can't run without walk first..

Overall: I can cut most of my time figuring what type of external intergration needed to setup my bot. It already there for me.

Amazing Platform

Feb 14, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The features, the flexibility, the customer support. The way the developers map out the process and the potential business use of chatbots.

Cons: The new learnng curve after using other platforms, but clearly worth it

ActiveChat

Feb 13, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It can work on so many different platforms with one codebase

Cons: As of now, the UX is not the best. And it can be buggy.

Overall: It's useable once I went through the video training

Capterra loader

Ease of use for the win

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I've been using ActiveChat for building a really basic chatbot with some quirks. I've been blown away by the fact that I got so much more than I expected! With ActiveChat I've been able to set up complex interactions with a visual style that was so easy to understand I've literally put a couple of hours to set it up for good!

Cons: I'm waiting for the livechat "human" takeover, sometimes you just need to intervene where users need your help, once we get this feature it's going to be perfect!