--- title: "Activechat Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Activechat Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/182092/Visual-Chatbot-Builder/" page_type: "product" language: "en" --- # Activechat Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Activechat ## What is Activechat? Our mission is to build a better way to do customer service. Take pressure off of your human support and sales teams with our state-of-the-art visual chatbot platform. Track customer sentiment and engage live chat teams when necessary. Improve sales by finding the right words for every customer. With every conversation, brands make more sales and customers feel cared for. We believe that friends dont need support tickets to help friends. ## What is Activechat used for? [Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 65 user reviews Reviews sentiment Positive 98% Neutral 0% Negative 2% Starting price $9 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Activechat?[Manage this product listing](https://www.g2.com/products/activechat-ai/claim_requests/new?auto=true) ## Activechat Overview Updated September 2026 AI summary Activechat provides businesses of all sizes with chatbot software designed to automate customer interactions across multiple channels. It features AI-driven natural language processing, automated responses, and code-free development, allowing customization and branding. With options like contextual guidance, intent recognition, live chat, and sentiment analysis, Activechat is delivered as a cloud-based, SaaS, or web application. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Activechat 4.7 (65) VS. [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting Price $9 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (65) Ease Of Use 4.8 (402) Value For Money 4.8 (58) Value For Money 4.4 (351) Customer Service 4.6 (62) Customer Service 4.7 (327) ## Activechat alternatives [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (402)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009334/ChatGPT/) [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012414/Chatbase/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) Highest Rated [Botsonic](https://www.capterra.com/p/10016782/Botsonic/) [4.8 (81)](https://www.capterra.com/p/10016782/Botsonic/reviews/) Starting price $16.67 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10016782/Botsonic/) [View all alternatives](https://www.capterra.com/p/182092/Visual-Chatbot-Builder/alternatives/) ## FAQs about Activechat Overview ### What problems does Activechat solve? Activechat solves repetitive customer questions, slow support response, and time-consuming chatbot setup by giving teams a visual builder, reusable templates, and integrations with tools like WooCommerce, Shopify, Google Sheets, and NLP engines. Ecommerce teams, support teams, agencies, and small businesses use it to automate orders, bookings, lead capture, and multichannel conversations. Answer based on 58 reviews Overview ### Which roles and teams benefit most from Activechat? Activechat is most used by business owners, founders, and executives who want to automate customer conversations without heavy development resources. Marketing teams use it to capture leads and personalize outreach, while developers and bot specialists support chatbot setup, integrations, and workflow optimization for customer service and sales. Answer based on 65 reviews Overview ### What company size and specific industries is Activechat built for? Activechat is designed for enterprise customer support teams in telecom, services, SaaS, and e-commerce. It is built for larger organizations that need a customer support solution suited to these industries rather than for small businesses or general-purpose use. Features and Usability ### What are the key features of Activechat? Activechat includes core chatbot creation tools like a visual bot builder, live chat, automated responses, and CRM connections. Differentiating features include code-free flow design with reusable skills, NLP and intent recognition, multi-channel deployment, and third-party integrations such as Google Sheets, Dialogflow, WooCommerce, Shopify, Twilio, and Telegram. Answer based on 51 reviews Limitations ### Does Activechat have bugs or reliability issues? Activechat shows useful chatbot capabilities, but stability and product maturity remain a concern for some teams. Businesses mention bugs, occasional refresh or browser issues, and uneven onboarding, while many also note that support and developers respond quickly with fixes, updates, and ongoing interface improvements. Answer based on 11 reviews Getting Started and Support ### How easy is it to onboard and train a team on Activechat? Activechat offers in-person training, live online sessions, webinars, and documentation for team onboarding. Reviewers say visual builders help users learn quickly after initial setup, especially those comfortable with drag-and-drop tools. Nontechnical beginners and admins configuring complex bots often need more time because the interface, terminology, and workflows have a noticeable learning curve. Answer based on 16 reviews Getting Started and Support ### What customer support options does Activechat offer, and how do users rate the experience? Activechat offers email/help desk, phone support, 24/7 live rep, and chat. Users often describe the team as responsive, helpful, and quick to fix issues, but some report slower reply times, delays through email, uneven site chat responsiveness, and documentation that still needs better organization. Answer based on 31 reviews Features and Usability ### What features does Activechat offer for chatbot building? Activechat offers a broad chatbot feature set with flexible integrations, visual building tools, and useful starting templates. Marketing teams, ecommerce sellers, and WordPress users often mention NLP, Dialogflow, Google Sheets, Shopify, WooCommerce, Twilio, and email support, though some businesses note a few desired features still remain in development. Answer based on 17 reviews Features and Usability ### Is Activechat easy to use for beginners? Activechat gives beginners a visual way to build chatbots, but the first setup can feel confusing. Small business teams and less experienced users often like the drag-and-drop builder, templates, and channel setup after some practice, while others say the interface and workflow take time to understand at the start. Answer based on 16 reviews ## Features AI summary Based on 1,278 Chatbot reviews Capterra reviewers highlight these as the features buyers focus on most when choosing chatbot software: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) Activechat supports **Automated Responses** and **Natural Language Processing**, giving teams tools to handle routine conversations automatically and better understand user intent. However, it does not include **Language Detection**. Instead, it offers other features that reviewers also rate highly, such as **Live Chat** (**48%**) and **AI/Machine Learning** (**42%**), helping businesses manage real-time customer interactions and improve bot performance over time while providing teams with faster response handling and more relevant customer conversations. Natural Language Processing 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form AI/Machine Learning 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Chatbot 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Code-free Development 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Contextual Guidance 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Interprets what a user is doing based on context and helps guide them through the process. Intent Recognition 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Helps understand a user's intentions/actions Activechat 17 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Analytics: Tools for the systematic analysis of various types of data or statistics - Automated Responses: Automatic reply functionality for incoming messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Control: Empowers companies to govern their value streams efficiently and effectively. - Customizable Branding: Add customized logos and colors to align with company branding - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Intent Recognition: Helps understand a user's intentions/actions - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral --- Get Advice We can help you find the software with the features you need. Features 4.6 (65) 4.6 Based on 65 reviews ## Pricing Value for money 4.8 (58) Free Trial Free Version Basic $9.00 Per User,Per Month Value for money 4.8 (58) 4.8 Based on 58 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (62) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (62) 4.6 Based on 62 reviews ## User reviews Overall rating 4.7 Based on 65 reviews Filter by rating 5(47) 4(17) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent Miguel D. Desarrollo de nuevos negocios Marketing and Advertising ### "Powerful chatbot for NLP" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 December 4, 2022 I use Activechat for events confirmation, the bot will search the guest information in a google sheet spreadsheet and if the user is validated, the chatbot will ask for confirmation and update the spreadsheet. I also used it for Facebook pages and website. Pros \-NLP features are really good-Native integration with Google Sheets-Ability to send emails Cons \-The chatbot widget for the website has an error when visiting from mobile, I reported this almost a year ago, and they confirmed it is a bug and will pass it to the development team, until now the error is still there. -That makes my website chatbot unusable.-Not intuitive at all Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SA Sean A. Owner Marketing and Advertising ### "Worth every penny" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 16, 2021 I work with a lot of eCommerce websites. I thought it would be nice to get a chatbot to answer FAQs and provide a few links. This does so much more than that. It has opened the door for me to do so much for my clients and re-create for the next and the next after that. The best tools make you look like a genius and amaze your clients. This has proven to be that and more... Pros There are so many ways to use this that I'm still finding new opportunities years later. They keep adding to the options and I keep finding use cases for them. Cons I struggled at first to figure it out but then I had a call with the lovely Iryna and she helped me understand how to use it. Blue skies from that point on. I'm so happy to have it as an option in my product suite. Switched from [Quriobot](https://www.capterra.com/p/200905/Quriobot/) More options and less restrictions. Client complained about the look and feel of it. Thought it wasn't as professional looking as it should be. The robot head was a real turnoff for him. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SW Sachini W. Temporary Instructor Education Management ### "Review about using ActiveChat" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 19, 2020 It's a great app that helps us in day today activities like website tracking and so on. Pros It is a multifunctioning app that helps for word detections Cons Without an internet connection we can't use the app Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Harish M. CEO E-Learning ### "Excellent Chatbot" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2020 Customer engagement Pros Amazing bot builder which I use for my Facebook messenger chat automation. The architecture of using skills is amazing as it saves us a lot of time. The UI is way different from many chat and may seem little overwhelming for a novice user but after a tiny bit of learning, it becomes a perfect tool which you cannot look beyond. The support is fantastic as they are ready to listen to us and take necessary action to meet our needs. Loved being part of their journey. Hoping they will be crowned as the best bot builder in the world. Cons It did not have the team feature in the past but now they have added it. so we can share bots with others. There are some features which are missing which are personal desires which cannot be mentioned as a con. Reasons for choosing Activechat No need to learn coding. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Tanzir R. Product Designer Information Technology and Services ### "Anyone can do it." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 April 13, 2020 It's a great tool, but the help/documentation is very basic and minimal. When I reached out to support, they took several days to get back to me. Pros It integrates with many services. I used it for my WooCommerce shop. The bot automatically pulled all the data from the store, and users could place orders via chat on Facebook Messenger. The Chatbot Builder had a prebuilt template, so all I had to do was replace the default names with my store name. Setup took a couple of minutes. Fastest way to build a bot. Cons The bot can perform unexpectedly. It can be confusing as to what variable and action does what, since the tutorial doesn't explain well enough on how to do more advanced customizations. Required a lot of experimentation to get it set exactly the way I wanted. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 14, 2020 Hi Tanzir, thanks for reviewing us! Did you check our updated manuals portal at https://docs.activechat.ai? Govind R. CEO & Founder Computer Software ### "Clearly has potential but needs a lot of work" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 March 7, 2020 Active Chat, at the time when I was purchasing, was as an alternative to ManyChat and MobileMonkey. I am not happy with the experience at all. They need to work on support. There are bugs and it seems the team doesn't even test before releasing the feature they completely rely on users to report the bugs which are okay but there are too many. Pros It has a lot of features if not all when compared to the likes of Many Chat and Mobile Monkey. It has plugins for WordPress making integration easy for WordPress users. Team working reasonably fast to develop features Facebook Group to help you with any issues you are facing Cons Support documents- Even though they have worked on their support documents I didn't find it to be organized. It still needs a bit of work Support- Realtime support is missing. It takes 24 hrs if you send an email for support or more (at least in my experience) which makes me upset. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 11, 2020 Hey Govind, thanks for reviewing us, but I have to admit that your negative experience has nothing to do with Activechat's product quality. The only support ticket that we have from you contains this video - https://www.loom.com/share/aaab5bad993143b4bd3c8f94fb7a1b62?fbclid=IwAR2Bc25I0BVaoJgS0sMTDlLZ5rjHsyPnMwVrd2PMaNAEP2vuE0icUQjoK0Y - and it clearly shows that you're making changes in your chatbot but do not trigger the skill again. Please check this part in our manual so that you understand how bots and skills work in Activechat - https://docs.activechat.ai/docs/manuals/visual-builder/triggering-bot-skills/ It looks like you did not read even "Platform Basics" part of the manual. Sorry about that. The last email in your support ticket was sent a week ago. It contained links to manuals to help you get started with the platform. Still no reply from you. Brent R. Owner Marketing and Advertising ### "Best chatbot builder, hefty learning curve" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 31, 2019 Because of the power it has, Activechat is my favorite chatbot building tool. Knowing that anything I might WANT to do CAN be done is great. I do get annoyed that it can take a while to build some things, and the learning curve is a bit steep. But they are constantly improving Activechat and I feel like it will be a stable solution for a while to come. Pros I love that you can almost do anything you want with Activechat. It is built to allow you to not only customize your chatbot communications, but integrate with data from other tools like Google Sheets. You have the ability to break each chatbot down into modules, and trigger tasks across modules, send data between functions, and much more. It really is almost limitless. Cons Activechat just simply isn't the easiest chat building tool to use. If you want something simple, you still have to deal with an interface designed for more complex tasks. Not every field is well-described, and it isn't immediately apparent what kind of data goes in each field. Google Sheets integration, while powerful, takes a little trial and error to get right. They recently introduced V2 of the interface, and it's much better, but still needs significant improvements for ease of use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. kevin M. CEO Marketing and Advertising ### "Great chatbot builder" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 24, 2019 It has two of the biggest ecom platforms available Shopify and Woocommerce. They are complete chatbot builds that you can edit to your liking. Pros While doesn't have the backing that Manychat has but it's unique features are growing fast. I love that they offer a basic free plan, although stripped down. If you want to start with chatbots you're going to have to practice and having a free account option is important for new users to trust a platform like Active Chat. Active Chat excels with it's start chatbot templates for every use you can imagine. Cons I just want to see a growing number of chatbots and once the marketplace is live I feel that will change immediately! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jorge Edel A. CEO Veeme Media Marketing and Advertising ### "one of most used apps" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 September 7, 2019 Since I installed it my response rate has been amazing Pros Having a way to automate my facebook messenger was one of my best decisions ever made. I look pro and I get to answer most request instantly Cons UI needs a facelift. There are some features that other similar apps have that this one has to add to get on top of the game Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Rithvik P. Chief Executive Officer Research ### "Feature Rich chat bot for facebook and Web" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 30, 2019 Having a bot is an advantage for your business for sure Pros Having a woocommerce site than activechat is a must have bot for your facebook page. Not only for facebook they have bots for other platforms like telegram, and whatsapp bots are about to launch in a while. They have launched a website widget too. NLP is an addition to this bot its just more interactive than any other bot available. I am waiting for whatsapp integration Cons There are some hiccups in the UI for webites widget hope they come up with the solution soon, Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/182092/Visual-Chatbot-Builder/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.