--- title: "Activechat Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Activechat Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/182092/Visual-Chatbot-Builder/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Activechat Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Activechat ## What is Activechat? Our mission is to build a better way to do customer service. Take pressure off of your human support and sales teams with our state-of-the-art visual chatbot platform. Track customer sentiment and engage live chat teams when necessary. Improve sales by finding the right words for every customer. With every conversation, brands make more sales and customers feel cared for. We believe that friends dont need support tickets to help friends. ## What is Activechat used for? [Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 64 user reviews Reviews sentiment Positive 98% Neutral 0% Negative 2% Starting price $9 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Activechat?[Manage this product listing](https://www.g2.com/products/activechat-ai/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Activechat 4.7 (65) VS. [4.5 (575)](https://www.capterra.com/p/5923/Celoxis/reviews/) Starting Price $9 Per User, Per Month Starting Price $10 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (65) Ease Of Use 4.4 (410) Value For Money 4.8 (58) Value For Money 4.4 (355) Customer Service 4.6 (62) Customer Service 4.5 (331) ## Activechat alternatives [4.7 (32)](https://www.capterra.com/p/10031687/Text/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (410)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009334/ChatGPT/) [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012414/Chatbase/) Highest Rated [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [View all alternatives](https://www.capterra.com/p/182092/Visual-Chatbot-Builder/alternatives/) ## FAQs about Activechat Overview ### What problems does Activechat solve? Activechat solves repetitive customer-question handling and fragmented chatbot setup by letting teams build visual conversation flows for Messenger, Telegram, websites, and SMS. Ecommerce businesses can guide shoppers to products, carts, and chat-based orders, while support, marketing, event, and agency teams automate lead capture, FAQs, appointment booking, and guest-confirmation updates using integrations. Answer based on 51 reviews Overview ### Which roles and teams benefit most from Activechat? Activechat is most used by business owners, founders, and executives who manage customer conversations and lead generation without large support teams. Marketing managers, marketers, and SEO consultants use it to build chat campaigns, qualify prospects, and capture contacts. Developers and product designers support chatbot setup, integrations, and conversational experiences. Answer based on 65 reviews Overview ### What company size and specific industries is Activechat built for? Activechat is designed for enterprise customer support teams in telecom, services, SaaS, and e-commerce. It is best suited for large organizations that handle high support volumes and need a customer support tool tailored to those industry-specific service environments. Features and Usability ### What are the key features of Activechat? Activechat includes a visual, code-free chatbot builder for creating automated conversation flows and customer support bots. Core features include API access, analytics, live chat, CRM functions, and integrations. Differentiating capabilities include natural language processing, Dialogflow connections, multi-channel deployment, and e-commerce templates for Shopify and WooCommerce. Answer based on 51 reviews Limitations ### Does Activechat have bugs or reliability issues? Activechat has experienced reliability and usability issues for some users, although its team often addresses reported problems quickly. Reviewers mention bugs, page refreshes that can discard edits, onboarding friction, and occasional browser connection problems; other users report prompt fixes and ongoing interface improvements as the product develops. Answer based on 11 reviews Getting Started and Support ### How easy is it to onboard and train a team on Activechat? Activechat offers in-person training, live online sessions, webinars, and documentation. Reviewers find its visual drag-and-drop builder quick for users familiar with chatbot workflows, while novices and teams moving from other platforms may need more time to learn its terminology, interface, and advanced bot-building options. Answer based on 16 reviews Getting Started and Support ### What customer support options does Activechat offer, and how do users rate the experience? Activechat offers email/help desk, phone support, 24/7 live representative assistance, and chat. Users often describe the team as responsive, helpful, and quick to address bugs or feature requests. However, some report delayed email replies, inconsistent turnaround times, limited documentation, and frustration when technical issues require support. Answer based on 31 reviews Features and Usability ### What features does Activechat offer for building chatbots? Activechat offers a flexible chatbot feature set with visual flows, templates, NLP options, and ecommerce integrations. Marketing teams and WordPress or online-store users value connections to tools such as Google Sheets, email, Dialogflow, Shopify, and WooCommerce, while some reviewers note that selected capabilities remain in development. Answer based on 17 reviews Features and Usability ### Is Activechat easy to use for beginners? Activechat makes visual chatbot building approachable after an initial learning period, especially for users who explore its block-based workflow. Small business teams and inexperienced builders often find templates, drag-and-drop flows, and navigation easy to learn, but some users find the basic interface and flexible options confusing at first. Answer based on 16 reviews ## Features AI summary Based on 1,278 Chatbot reviews Capterra reviewers highlight these as the features buyers focus on most when choosing chatbot software: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) Activechat supports **Automated Responses** and **Natural Language Processing**, giving teams tools to handle routine conversations automatically and better understand user intent. However, it does not include **Language Detection**. Instead, it offers other features that reviewers also rate highly, such as **Live Chat** (**48%**) and **AI/Machine Learning** (**42%**), helping businesses manage real-time customer interactions and improve bot performance over time while providing teams with faster response handling and more relevant customer conversations. Natural Language Processing 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form AI/Machine Learning 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Chatbot 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Code-free Development 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Contextual Guidance 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Interprets what a user is doing based on context and helps guide them through the process. Intent Recognition 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Helps understand a user's intentions/actions Activechat 17 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Analytics: Tools for the systematic analysis of various types of data or statistics - Automated Responses: Automatic reply functionality for incoming messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Control: Empowers companies to govern their value streams efficiently and effectively. - Customizable Branding: Add customized logos and colors to align with company branding - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Intent Recognition: Helps understand a user's intentions/actions - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral --- Get Advice We can help you find the software with the features you need. Features 4.6 (65) 4.6 Based on 65 reviews ## Pricing Value for money 4.8 (58) Free Trial Free Version Basic $9.00 Per User,Per Month Value for money 4.8 (58) 4.8 Based on 58 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (62) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (62) 4.6 Based on 62 reviews ## User reviews Overall rating 4.7 Based on 64 reviews Filter by rating Counts reflect reviews available in this feed. 5(46) 4(17) 3(0) 2(1) 1(0) Mentioned topic Recent reviews first, then most helpful CE CEO CEO Used the software for: 3-5 years ### "Excellent Chatbot" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 12, 2020 Customer engagement Pros Amazing bot builder which I use for my Facebook messenger chat automation. The architecture of using skills is amazing as it saves us a lot of time. The UI is way different from many chat and may seem little overwhelming for a novice user but after a tiny bit of learning, it becomes a perfect tool which you cannot look beyond. The support is fantastic as they are ready to listen to us and take necessary action to meet our needs. Loved being part of their journey. Hoping they will be crowned as the best bot builder in the world. Cons It did not have the team feature in the past but now they have added it. so we can share bots with others. There are some features which are missing which are personal desires which cannot be mentioned as a con. OW Owner Owner Used the software for: 1-3 years ### "Worth every penny" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 21, 2021 I work with a lot of eCommerce websites. I thought it would be nice to get a chatbot to answer FAQs and provide a few links. This does so much more than that. It has opened the door for me to do so much for my clients and re-create for the next and the next after that. The best tools make you look like a genius and amaze your clients. This has proven to be that and more... Pros There are so many ways to use this that I'm still finding new opportunities years later. They keep adding to the options and I keep finding use cases for them. Cons I struggled at first to figure it out but then I had a call with the lovely Iryna and she helped me understand how to use it. Blue skies from that point on. I'm so happy to have it as an option in my product suite. Miguel D. Desarrollo de nuevos negocios Used the software for: 3-5 years ### "Powerful chatbot for NLP" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 December 12, 2022 I use Activechat for events confirmation, the bot will search the guest information in a google sheet spreadsheet and if the user is validated, the chatbot will ask for confirmation and update the spreadsheet. I also used it for Facebook pages and website. Pros \-NLP features are really good-Native integration with Google Sheets-Ability to send emails Cons \-The chatbot widget for the website has an error when visiting from mobile, I reported this almost a year ago, and they confirmed it is a bug and will pass it to the development team, until now the error is still there. -That makes my website chatbot unusable.-Not intuitive at all Go Win R. CEO & Founder Used the software for: 1-3 years ### "Clearly has potential but needs a lot of work" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 March 11, 2020 Active Chat, at the time when I was purchasing, was as an alternative to ManyChat and MobileMonkey. I am not happy with the experience at all. They need to work on support. There are bugs and it seems the team doesn't even test before releasing the feature they completely rely on users to report the bugs which are okay but there are too many. Pros It has a lot of features if not all when compared to the likes of Many Chat and Mobile Monkey. It has plugins for WordPress making integration easy for WordPress users. Team working reasonably fast to develop features Facebook Group to help you with any issues you are facing Cons Support documents- Even though they have worked on their support documents I didn't find it to be organized. It still needs a bit of work Support- Realtime support is missing. It takes 24 hrs if you send an email for support or more (at least in my experience) which makes me upset. Akashlal B. Asker, believer and achiever at the universe Used the software for: Less than 1 year ### "A visual chatbot builder which makes complex chatbots easy" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 14, 2019 Got this chatbot deal on appsumo, and played around with it. Though it makes building bots easy, right now it lacks many things like delegating bot access, facebook comments grow etc. Will look around till the software matures. Pros One of the easiest visual builders which makes it easy to build the most complex chatbots. The founder is extremely helpful, organizing chabot webinars every week etc. Support is great, too. It also has a number of templates, covering bots built for shopify, woocommerce, livechat, restaurants and other templates which helped me understand how the different blocks come together to build a complex chabot. Voice conversation integration with alexa echo/google home is also coming up, along with web widgets if the existing twilio, telegram, facebook integrations are not enough already. Cons The interface of most pages arent upto the mark. The software has a learning curve but can be overcome with training. PR President President Used the software for: Less than 1 year ### "Powerful Chatbot Builder" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 15, 2019 Overall I'm very happy with it and have recommended it to some people. I've built a basic bot and currently working on a more advanced rewards bot and so far I like it a lot. I'm looking forward to the upcoming improvements, but I think it will be my bot tool of choice. Pros It's quite a different interface than ManyChat, Chatfuel or Mobile Monkey (not sure about the others), but once I got used to it I liked the workflow and layout. The UI looks a little dated, but supposed to be updated soon along with a lot of other features. Excellent ecommerce integrations as well. Cons It doesn't have all of the growth tools yet, but assured those are coming soon. It's a fairly new service, so documentation is lacking, very basic for now but I've been able to figure out everything I need to do so far. There have been some bugs but also assured those are being resolved very soon...I'm sure it's growing pains from adding so many users so quickly. Rithvik P. Chief Executive Officer Used the software for: Less than 1 year ### "Feature Rich chat bot for facebook and Web" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2019 Having a bot is an advantage for your business for sure Pros Having a woocommerce site than activechat is a must have bot for your facebook page. Not only for facebook they have bots for other platforms like telegram, and whatsapp bots are about to launch in a while. They have launched a website widget too. NLP is an addition to this bot its just more interactive than any other bot available. I am waiting for whatsapp integration Cons There are some hiccups in the UI for webites widget hope they come up with the solution soon, Tanzir R. Product Designer Used the software for: Less than 1 year ### "Anyone can do it." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 April 14, 2020 It's a great tool, but the help/documentation is very basic and minimal. When I reached out to support, they took several days to get back to me. Pros It integrates with many services. I used it for my WooCommerce shop. The bot automatically pulled all the data from the store, and users could place orders via chat on Facebook Messenger. The Chatbot Builder had a prebuilt template, so all I had to do was replace the default names with my store name. Setup took a couple of minutes. Fastest way to build a bot. Cons The bot can perform unexpectedly. It can be confusing as to what variable and action does what, since the tutorial doesn't explain well enough on how to do more advanced customizations. Required a lot of experimentation to get it set exactly the way I wanted. Richard C. President Used the software for: Less than 1 year ### "Looks promising" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 15, 2019 This is ongoing; once I am able to build this bot to my liking and start selling it, I will get the necessary feedback to provide. As of now, I am looking forward to Q2/Q3 of 2019 for the promised features. Pros This product promises to launch AI on multiple platforms outside of Facebook Cons Initial onboarding is wonky and can use UX upgrades. It was difficult understanding how to get started until I watched several videos. I also had issues using this platform on Firefox to connect Facebook messenger. Currently, the workaround is to use Chrome to connect messenger and then you can continue working on Firefox. I don't like having to use a different browser to obtain functionality. The team promised this was a bug that will be ivnestigated Balint P. CEO Used the software for: Less than 1 year ### "After 2.5 years of bot building, dozens of platforms and 100s of bots " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 22, 2019 Great to have an overview of the whole flow, easy to navigate. I like it. Pros The visual builder is really powerful, I love how you can create different entry points. Some innovations like site tracking, the ref url options for advanced tracking. Many built-in integrations such as Dialog flow, WooCommerce, and Shopify so many things haha Cons There are a few features still missing such as different user roles but it's on the way I know. The design could need a bit of improvement (coming this month I believe) [View all Reviews](https://www.capterra.com/p/182092/Visual-Chatbot-Builder/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.