# Squadcast Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Squadcast the right IT Management solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/182098/Squadcast/reviews --- Squadcast 4.6 (9) [View alternatives](https://www.capterra.com/p/182098/Squadcast/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Squadcast Ease of use 4.6 Customer Service 4.4 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bruno C. IT Service Engineer Information Technology and Services Used the software for: I used a free trial ### "It is the system that does best what it sets out to do" October 28, 2021 5.0 For two years I worked as an IT services manager for a public agency. During this period, I tested multiple tools in order to select a tool for acquisition, but I ended up deciding to build an in-house tool to specifically meet our demands. Pros As stated in the title, the functionalities provided in the platform work very well: the interface is aesthetically pleasing, easy to use and understand, the presentation of the flow in which tickets and issues are escalated is very clear and the data analysis can be done in the platform is exceptional, including calculating metrics and performance indicators of the IT services in question. Cons The problem is not what the platform does (because what it does, it does well), but what it doesn't do. As it is not a complete solution, it requires IT teams to operate multiple systems. The idea of separating IT services from the elements that make up the service is good, but it requires using integration with another platform just to take care of the elements that make up the services. This can increase the final cost of the IT service management solution. Alternatives considered [OTRS](https://www.capterra.com/p/127284/OTRS/)[Zabbix](https://www.capterra.com/p/135902/Zabbix-Monitoring-Solution/)[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Switched from [OTRS](https://www.capterra.com/p/127284/OTRS/)[Zabbix](https://www.capterra.com/p/135902/Zabbix-Monitoring-Solution/) OTRS is an excellent tool to deal with tickets from external customers, but to deal with the management of IT services provided it doesn't work well, hence the role of solutions like Squadcast. Review Source MN Morgan N. Operations and Podcast Management Health, Wellness and Fitness Used the software for: Less than 6 months ### "A Must Have for Podcasters!" September 16, 2024 5.0 Overall we are very pleased with this platform that we utilize to record podcast episodes. Pros Creating and scheduling the events are incredibly easy. I enjoy the dashboard as it makes staying organized and updated on all meetings very simple. The recording quality is also fantastic in addition to the ease to download the files into our other software. Cons We haven't ran into any issues or dislikes at this time. Switched from [Descript](https://www.capterra.com/p/230702/Descript/) We needed a platform that downloaded the files locally to enhance our overall recording quality. Review Source SG Sylvia G. Executive Director Non-Profit Organization Management Used the software for: I used a free trial ### "Poor service " February 28, 2023 1.0 Very poor Pros I didn’t like anything about their services. You never speak to a person Cons never use the software. Their service is poor management the whole company. no communication No good phone numbers. There’s never anyone to speak to. They say 7 days free trial. Collect your information credit card information you cancel, but they still charge You be careful. They did this to me two months in a row. Never got my money back! Reason for choosing Squadcast To try it out Review Source UT Utkarsh T. DevOps Engineer Hospital & Health Care Used the software for: 6-12 months ### "Squadcast: Been there." September 4, 2019 5.0 Best Centralised incident management tool. Pros \- Custom definable escalation policy - You can integrate with N number of services with Squadcast - Complete transparency of the incident response process - Simple UI/UX and brilliant features to eliminate unwanted alerts Cons I can't find any, really happy as of now Alternatives considered [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Reason for choosing Squadcast Good features and functionality and ease of use. Review Source DM Dhavan M. Software Engineer Information Technology and Services Used the software for: 1-2 years ### "Most reliable platform for incident management and on call support" July 10, 2023 5.0 I had a great experience with Squadcast. It is a very easy-to-use and efficient tool for incident reporting. Pros Squadcast is one of the most efficient tools for incident reporting and management. It is very accurate and provides real-time notification of incidents. It also allows the management of on-call support and setting up escalation policies to ensure a timely response. I also like its ability to identify recurring issues. It is also very simple to integrate Squadcast with another monitoring app like a new relic. Cons I can't think of anything which needs improvement in Squadcast Review Source PS Priyanka S. Senior Software Engineer Information Technology and Services Used the software for: 6-12 months ### "Huge relief, dramatically simplifies on-call." February 26, 2019 5.0 It’s a great product for incident management. The team, and founders are directly accessible. We’re considering some more flexible schedules now that we are on Squadcast. Our team is located across two timezones, so would love more flexibility in the on-call calendar scheduling. Pros We had a large team of 150 engineers, and we didn’t have the budget to have everyone on-call with one of the existing tools. We bought a few smartphones and directed all our critical alerts to them. We used to rotate the ownership of these smartphones weekly. We first heard of Squadcast through a friend at a different tech firm, and found out that they had adopted Squadcast with access to every engineer through a combination of unlimited free stakeholders with read-only-access, and customized bulk pricing for the rest. Squadcast has really helped us with easy handovers, and a great mobile interface. Cons Really happy for now as we are yet to experience any issues with Squadcast. Review Source RK Richa K. Sr Software Engineer Information Technology and Services Used the software for: 6-12 months ### "Great value, superb responsiveness to feature requests" February 27, 2019 5.0 We badly needed recurring maintenance and alert suppression. With other tools we were facing severe alert fatigue (upto 50% of incidents needed no action). It’s become easier to configure this in Squadcast. Pros Our entire team has access to Squadcast - we really liked the unlimited free stakeholders capability. We needed recurring maintenance schedules, and better alert suppression capability based on context, both of which we couldn’t find in other tools. They were quite responsive to our feature requests, and added functionality to solve our needs within a couple of weeks. Cons None yet. It’s simple and straightforward to use. Review Source RM Roger M. CTO Information Technology and Services Used the software for: 1-2 years ### "Reliable Incident Alerting" February 21, 2019 5.0 We use Squadcast to get alerted on our systems that need to have high availability to maintain our customer SLAs. The alerts are pre-configured to reach the right people and escalate automatically with all the relevant info, we also get reports on our incident response effectiveness. Pros Very easy to use and set up. Multiple notification options - I usually prefer in-app notifications to text/phone calls while others on my team get calls and use IVR to ack alerts. Alert Forwarding is also useful when we are not available for doing regular on-call. Cons more customizations would be cool but not a deal breaker as it works as expected Review Source PA Parag A. Sr Software Engineer Information Technology and Services Used the software for: Less than 6 months ### "Best PagerDuty alternative ever " February 26, 2019 5.0 We managed to reduce our operational cost when switching from Pagerduty and our team efficiency has increased. Pros Incredible alternative to PagerDuty - better features, at a lower pricepoint. We couldn't afford PD for our entire team, but it was a good move to use Squadcast across the board. Unlimited free stakeholders is a godsend. Cons We have all the integrations we need but more integrations might be helpful for us in future. Hope they add them soon. Review Source Similar Products Featured ## Related categories [Incident Management](https://www.capterra.com/incident-management-software/)[IT Management](https://www.capterra.com/it-management-software/)[Emergency Notification](https://www.capterra.com/emergency-notification-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.