# AutoChat Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about AutoChat Software - reviews, pricing plans, popular comparisons to other Live Chat products and more.

Source: https://www.capterra.com/p/182114/Autochat-Whatsapp-Business-API-Sandbox

---

# 

 AutoChat Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

AutoChat

## What is AutoChat?

Autochat helps you and your team members see all live shopping sessions on your online store with business insights like cart value, historical average order value of shopper, number of orders placed by shopper in past, etc. You can then smartly reach out personally to the most valuable shoppers while they are still on the site.

## What is AutoChat used for?

[Live Chat](https://www.capterra.com/live-chat-software/)[API Management](https://www.capterra.com/api-management-software/)

Top alternative

Featured

Overall rating

Based on 4 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for AutoChat?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://autochat.io&name=AutoChat)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### AutoChat

4.5 (4)

VS.

[4.7 (24,035)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting Price

Contact vendor

Starting Price

$8.75

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.0 (4)

Ease Of Use

4.6 (16,292)

Value For Money

3.0 (2)

Value For Money

4.5 (11,361)

Customer Service

4.0 (2)

Customer Service

4.4 (10,582)

## AutoChat alternatives

[4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

API

Application programming interface that allows for integration with other systems/databases

Autoresponders

Create and automatically send premade copy in response to customer messages

Canned Responses

Shortcuts for inputting frequently used messages

Customizable Branding

Add customized logos and colors to align with company branding

Developer Portal

Central hub for developers to access documentation, tools and resources

File Sharing

Public or private sharing of digital files such as documents, audio/video, images, and more

AutoChat 15 features

Application programming interface that allows for integration with other systems/databases

Create and automatically send premade copy in response to customer messages

Shortcuts for inputting frequently used messages

Add customized logos and colors to align with company branding

Central hub for developers to access documentation, tools and resources

Public or private sharing of digital files such as documents, audio/video, images, and more

Geographic location of visitors determines behavior of the software

Access software remotely via mobile devices

Copy on the page or chat window encouraging the user to engage with the chat option

Engage in direct, instant messaging with consumers

View and track pertinent metrics to find patterns and gain insights from data

Test specific APIs to determine if systems are properly functioning

Set up connections to third-party platforms to improve business processes

View messages sent by both parties during the chat conversation

Transfer queries and organize messages between agents

Get Advice

We can help you find the software with the features you need.

Features

4.0 (4)

4.0

Based on 4 reviews

## Pricing

Value for money

3.0 (2)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

3.0 (2)

3.0

Based on 2 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.0 (2)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.0 (2)

4.0

Based on 2 reviews

## User reviews

Overall rating

4.5

Based on 4 reviews

Filter by rating

5(2)

4(2)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

SN

Saleem N.

President

Apparel & Fashion

### "A great chat enable feature for your ecommerce store"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

August 5, 2021

Overall I was happy with AutiChat as it fulfilled its requirement - to allow me to chat with customers while they were shopping on my site. Its a must have add on software to any commerce site, though best to find the chat program that best suits your needs, function, and pricing

Pros

AutoChat was relatively easy to install and get set up quickly. While the user interface is busy and overwhelming at first, once you start to learn it, you end up appreciating all the extra features and functions at your disposal

Cons

The pricing is one of the areas that was liked least. Although I only used the free trial, I was uncertain the ongoing costs and felt the pricing model could be more fixed

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SW

SHAMEEM W.

Business Manager

Apparel & Fashion

### "Great feature for an e-commerce site"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

August 2, 2021

We used this recently to test out a chat feature on a website. For some customers they really appreciated the responses and access to quick information, some other customers didn't use it or didn't know how to use it. Something to consider?

Pros

\- customers appreciate having a chat feature and was easy to install - many features are available to make managing customer service easier

Cons

\-Didn't work so well on mobile phones and I wish the pricing was less for a starter account. - the back end dash board is a little busy so it can look overwhelming at first.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

HF

Heshan F.

Sneak Hr professional

Apparel & Fashion

### "Auto chat"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

April 29, 2020

This is software I will recommend based on the customer service this provides being able to preform over time

Pros

It’s easy to setup and user-friendly to any one

Cons

The live chat admin doesn’t have total control over the live chat

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JB

Jai B.

Web Developer

Hospitality

### "Wasn't exactly what we wanted"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

March 26, 2020

It wasn't exactly what we wanted it for, but it has made us think of some other aplications

Pros

It was quick and really could be used for alot of projects.

Cons

It didn't allow group moderated chat functions

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)