Best For

The target market for InviteManager encompasses all companies and organizations.

Product Details

Ticketing and event management solution designed for the sports industry, Supports loyalty programs for customers.

Contact Details

TicketManager

http://ticketmanager.com

Founded in 2007

Located in United States

Starting Price

  • Not provided by vendor
  • Contact InviteManager for pricinf details

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

InviteManager Features

Attendee Management
Badge Management
Conferences/Conventions
Exhibit/Vendor Management
Gamification
Room Block Management
Social Media Promotion
Sponsorship Management
Surveys & Feedback
Ticketing
Volunteer Management
Weddings/Parties

InviteManager Reviews

Overall
4.5/5
Ease of Use
4/5
Customer Service
5/5

Showing Most Helpful

Showing 22 of 22 reviews

Showing Most Helpful

Showing 22 of 22 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Kathy B.
Operations Manager
Accounting, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
June 5, 2018

“The system can be slow at times and looking up names is challenging.”

OverallBeing able to capture all the data that is needed for managing and processing the company's tickets across the entire US
ProsIt is great to be able to track everything and pull various reports and views. It is nice to be able to easily upload the whole season and only those tickets that apply.
ConsHow slow it moves and there could be some simple enhancements that would make populating the fields easier such as not having to scroll down to fill out a field and more auto population.
Reviewer Source 
Source: Capterra
June 5, 2018
Marcelita (Marcy) H.
Admin Asst
Marketing and Advertising, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 11, 2018

“Has gotten better and easier each time. ”

OverallEasy to upload, allocate and track the tickets
ProsVery easy to maneuver thru the site and the instructions are easy to understand. Having total control of all the tickets its easy to correct any errors.
ConsNothing really. Easy to use and with great customer service, I am able to fix any issues I may have and its usually my own errors. The fix is usually an easy step.
Reviewer Source 
Source: Capterra
June 11, 2018
Verified Reviewer
Computer Software, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Value for Money
5/5
Source: GetApp
May 31, 2016

“Makes it easy to entertain clients while having complete control”

OverallMy company does a lot of entertaining of clients, but our process was never easy. Employees would have to email their requests to an administrator, who would then track each one in an Excel sheet and seek approval from one of our senior executives. Not fun. InviteManager replaced this messy process and made it super easy. Now, we can load events into the system and have total control over which employees see them. They can request events in the system, and the entire approval process is totally streamlined within their system. We should have done this years ago. What's interesting is that by using a system based on giving company leaders total control over what's going on, we actually have a *higher* use of company events than ever before. I think it's because we took something that everyone felt was complicated and made it simple.
Pros- InviteManager really works with you to understand your current process and makes sure the transition to their solution will be super smooth - We no longer live in fear of what will happen in the event of an audit. InviteManager builds an automatic paper trail and is built to make sure only the right people have access to events. - Besides entertaining clients, our employees are also using InviteManager to purchase tickets on their own so they can hang out and have fun. It's actually led to a greater feeling of camaraderie in the office. Didn't really expect that, but it's great to see it happening
ConsNone really come to mind. If you're using email and spreadsheets, it's time to join the 21st century.
Source: GetApp
May 31, 2016
Zach S.
SVP
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
June 6, 2018

“Does all I need and more!”

ProsThis tool makes it very easy to to load and track the tickets owned by our company. It centralizes the request process and allows me to generate reports that show usage statistics.
ConsThe process can be cumbersome, but some of that comes from customizations that my company has added.
Reviewer Source 
Source: Capterra
June 6, 2018
Meghan F.
Marketing Communications Coordinator
Printing, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 5, 2018

“Everything works great and allows us to capture as much information about our attendees as possible.”

OverallMakes life a lot easier by allowing us to manage all of our tickets in one place, including collecting attendee information, inviting them with personalized invitations, and shipping out tickets.
ProsInvitation tool Ease of customization Support from staff. E-ticketing ability Link to corporate UPS account
ConsSometimes Invitation emails go to Spam boxes Would like to be able to pull a report about invitation status (delivered, dropped, RSVP, etc.) for all attendees of an event at one time, instead of by each invitee individually
Reviewer Source 
Source: Capterra
June 5, 2018
Avatar Image
Michele W.
Eastern Regional Administrator Dealer Sales
Unspecified
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 11, 2018

“It's very efficient doing tickets this way.”

OverallMore efficiency in sending out tickets to our dealers & customers
ProsIf you've sent tickets to someone before then their name, address and all their information populates. That is a BIG time saver.
ConsIf I want to make a change to an already populated record, it doesn't allow me because the record has the same email address.
Reviewer Source 
Source: Capterra
June 11, 2018
Melanie M.
Executive Assistant
Banking, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
June 8, 2018

“Good tool, complicated at first”

OverallEasy ability to track customer event ticket use.
ProsI like the ability to add multiple event dates, for the same performer, at the same time. I like the reminders - especially after the event to reconcile the attendees.
ConsWish the system would recognize previously entered attendee names so that it would self-populate when it recognizes the name & all I'd have to do is confirm the details or edit. Also wish I could designate the approver, instead of it automatically designating my manager. I enter ticket orders for multiple business lines & my manager shouldn't be the approver of other business lines tickets but there's no option to change the approver.
Reviewer Source 
Source: Capterra
June 8, 2018
Avatar Image
Linda C.
Senior Executive Assistant
Accounting, Unspecified
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
June 8, 2018

“Satisfactory”

ProsAs a first-time administrator, i find the site to be very user friendly. I like that certain fields automatically populate when you enter a requester's name, saving a lot of time.
ConsOrders that are denied/cancelled are not removed from the 'Approve Orders' section. Constant updates that, at times, cause the site to not work (ex. today - 6/8/18)
Reviewer Source 
Source: Capterra
June 8, 2018
Carmalinda C.
Executive Administrative Assitant
Banking, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
June 5, 2018

“Ticket Manager has always been easy use. Very User Friendly. ”

OverallEase of use when purchasing tickets for events.
ProsThe software us user friendly. Even for those that are not technologically savvy would be able to figure out how to uses this software.
ConsSometimes the cost of the tickets were high.. although that had nothing to do with the software. Other than that I really don't have anything that I like the least on this software.
Reviewer Source 
Source: Capterra
June 5, 2018
Jennifer B.
Sales Administrator
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
June 11, 2018

“Administrative process has been great but my sales reps are slow to accept the product.”

ProsThe step by step process from inventory, request, approval, shipping and guest list and check in process.
ConsMobile app is challenging for my sales reps, the "customer support" to walk them through the app when they don't use it on a regular basis is time consuming.
Reviewer Source 
Source: Capterra
June 11, 2018
Verified Reviewer
Real Estate, 501-1000 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
3/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
December 28, 2017

“Ticket managements system”

ProsI love that Invite Manager integrates with our CRM (SalesForce) so that we can track who has attended games and events.
ConsThere email invitation builder is not user friendly. I would also love for it to integrate with Outlook calendar better.
Reviewer Source 
Source: Capterra
December 28, 2017
Eren C.
Admin
Accounting, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
June 6, 2018

“Our customer service support has been great, quick to respond and always helpful ”

OverallWe are able to keep up with tickets and assign them to the correct people. They are being used by clients and not gone unused. Processing of them is better than not having a system at all.
ProsThe customer support is amazing! When we need a report or have an issue they are quick to respond and send us what we need. If we ever have a question they have someone to always help. We try to email most of our issues but they are very quick to get back to us.
ConsEase of use at times could be difficult if you are not familiar with the system. Navigation for some of our users could be difficult even with instructions at hand. The ease of use is not as efficient when someone new does not know the terminology that we have for the tickets.
Reviewer Source 
Source: Capterra
June 6, 2018
Shemica C.
Executive Assistant
Entertainment, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
June 6, 2018

“As a site administrator, I found the tool very helpful.”

OverallA central location to house ticket inventory.
ProsI like that there are reports that capture everything from usage as a whole down to the department level.
ConsIt takes a while to really grasp everything that the software can do. I also would like the link between ticketmaster to be seamless.
Reviewer Source 
Source: Capterra
June 6, 2018
Julianne B.
Marketing Specialist
Financial Services, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
5/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
June 6, 2018

“Our experience has been fine. The system doesn't always support the way that we are structured.”

OverallUniformity across our footprint.
ProsLine of site into the tickets. We can see what tickets we have, how they are used and revenue that might come from the usage for audit purposes.
ConsWe are set up differently that the system supports. We also don't have a large team to support this. Our admins have other duties so it's a little clunky for them sometimes.
Reviewer Source 
Source: Capterra
June 6, 2018
Ja S.
Coordinator
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
June 19, 2018

“Always super helpful customer service. Very easy to use software.”

ProsEase of use. It's a very easy program to use once you know how to use it. The Customer service team is also extremely helpful and quick to respond.
ConsSometimes the functionality is not there; it's capable but you have to ask around to see if it's possible and then you can requests more functionality that I think should be standard to all.
Reviewer Source 
Source: Capterra
June 19, 2018
Cortney H.
Admin
Unspecified
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Features
3/5
Value for Money
3/5
Reviewer Source 
Source: Capterra
June 13, 2018

“Overall works fairly well”

ProsI like that it sends emails out with confirmations and requests for approval. Very helpful to have the link included for easy access.
ConsI don't like that when the tickets are sent via email, each ticket is in a separate email. Wish there was an option to have them come in one email and one pdf.
Reviewer Source 
Source: Capterra
June 13, 2018
Linda H.
Executive Assistant
Financial Services, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 8, 2018

“TicketManager is easy to use - I can get my order done quickly.”

ProsThe fluidity of the pages from one to the other, in an order that makes sense. Finding events in a chronological order makes it easy - and the search functions are logical.
ConsCan't think of anything negative to say - I really enjoy using this program. For new users, however, maybe a step-by-step tutorial upfront.
Reviewer Source 
Source: Capterra
June 8, 2018
Lauren S.
Work Mgmt Scheduler
Unspecified
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
3/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
June 6, 2018

“Ok. The tool is not very user friendly. ”

ProsThe preload template is the best feature you offer in my opinion. It saves time for the user later.
ConsIt would be great if the Guest List template could be offered in xls rather than cvs. Xls has more features such as allowing for dropdowns which helps users to easily select correct nomenclatures for their guests.
Reviewer Source 
Source: Capterra
June 6, 2018
Evan S.
Fountain installer
Unspecified
Used the software for: 6-12 months
Overall Rating
3/5
Ease of Use
3/5
Customer Service
5/5
Features
3/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
June 8, 2018

“Don't understand it too well”

ProsEasy to find the events . I also like how it's easy to read the map of the seating arrangements for each arena.
ConsSomewhat confusing. I didn't understand what some of the different logos meant for the tickets. And it would have been nice if there was a map of doe the parking areas.
Reviewer Source 
Source: Capterra
June 8, 2018
Henryq G.
Manager
Banking, 10,001+ employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
June 8, 2018

“Good selection of tickets and easy to use”

Overallease of use
ProsSeating chart was easy to understand and there was a good selection of seats to choose from. Could also sort by price of ticket which is helpful for those on a budget.
ConsI would like to see actual pictures inside the theater. It would be helpful to get actual sight lines and angles of viewing.
Reviewer Source 
Source: Capterra
June 8, 2018
Kristen F.
Administrative Assistant
Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 30, 2018

“n/a”

ProsThat there is a system that offers such ease to track all entertainment items for my development team!
ConsThere is honestly, nothing that I can say as of yet that is a con as it pertains to this system. I am just now starting to use it!
Reviewer Source 
Source: Capterra
May 30, 2018
Verified Reviewer
Food & Beverages, 1001-5000 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
June 5, 2018

“It was quick and easy to use. ”

ProsIt was quick and easy to use. I felt at ease with choices that I could make. Lots of options available.
ConsI did not have any issues with the software. There is really nothing I could say that would be a con to the use of this software.
Reviewer Source 
Source: Capterra
June 5, 2018