# Consolto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Consolto the right Live Chat solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/182200/Consolto/reviews --- Consolto 4.8 (80) [View alternatives](https://www.capterra.com/p/182200/Consolto/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Consolto Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews Jen H HostMedia Production, 2 - 10 employeesUsed the software for: Less than 6 months. “It is the only software that allows me to keep all of my guest’s assets in one place automatically, saving me time. And time is the most valuable thing we have.“ December 3, 2025 MS Mika S CEOE-Learning, Self-employedUsed the software for: Less than 6 months. “These things aren’t dealbreakers, but they can be a little frustrating at times.“ November 15, 2025 Jen H HostMedia Production, 2 - 10 employeesUsed the software for: Less than 6 months. “I also always run my sound through software that improves it and makes it sound like my guest and I are together in a studio, so that that’s not an issue. And the customer service?“ December 3, 2025 RB Robert B CEOMental Health Care, Self-employedUsed the software for: Less than 6 months. “I had a bit of trouble installing, but only because WordPress.com requires an expensive account to use plugins.“ February 10, 2024 Jen H HostMedia Production, 2 - 10 employeesUsed the software for: Less than 6 months. “I was able to talk to the \[sensitive content hidden\] within minutes of having a question. And the reason I could do that was specifically because he uses Consulto himself. And that was the proof I needed, the ability to utilize it and have it work the first time. If you’re on the fence, try it.“ December 3, 2025 Doug S CEOEvents Services, 11 - 50 employeesUsed the software for: Less than 6 months. “After a few months, we realized that the general public is not ready to do instant video from a website.“ November 2, 2022 DR Drew R FounderMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “I run a company that offers ai and automation services to agencies so I'm always on the lookout for the best tools as far as efficiency and ease of use.“ September 15, 2025 Doug S CEOEvents Services, 11 - 50 employeesUsed the software for: Less than 6 months. “However, we had already paid for the full year that we were unable to use.“ November 2, 2022 ## Showing most helpful reviews Showing 1-25 of 80 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jen H. Host Media Production Used the software for: Less than 6 months ### "An interviewer’s dream software" December 3, 2025 5.0 Consult is it the kind of software I wish I would’ve designed honestly. As a creator and interviewer, keeping everything that I needed from my guests, like bio, images, etc., as well as recordings and our communication together was an impossibility. That required me to go back-and-forth between different apps and just took too much time. With Consulto, it’s all in one place! From our first communication, to our scheduling, to everything they send me that I need for the interview as well as sharing it, and the interview itself are together. And while I realize this isn’t it’s main purpose, it suits me very well. And as I said, time is the most valuable asset we have, the ability to save this much time is what every creator needs. As far as sound goes, it’s pretty good. I also always run my sound through software that improves it and makes it sound like my guest and I are together in a studio, so that that’s not an issue. And the customer service? Top-notch! I was able to talk to the \[sensitive content hidden\] within minutes of having a question. And the reason I could do that was specifically because he uses Consulto himself. And that was the proof I needed, the ability to utilize it and have it work the first time. If you’re on the fence, try it. They will be there to help you along the way if you need it. Pros Ease of streamlining my process as a podcast host. It is the only software that allows me to keep all of my guest’s assets in one place automatically, saving me time. And time is the most valuable thing we have. Cons I had a glitch setting it up. But, their customer service is one of the best I’ve ever seen, and I was able to get through that in minutes. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/)[Zapier](https://www.capterra.com/p/130182/Zapier/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Google Cloud Storage](https://www.capterra.com/p/253631/Google-Cloud-Storage/)[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) It’s the only product that brings it all together Review Source MS Mika S. CEO E-Learning Used the software for: Less than 6 months ### "Turn multiple Apps in one solution" November 15, 2025 5.0 My overall experience with Consolto has been really positive. Even the customer support is very active and friendly. The product makes connecting with customers so much easier by bringing video calls, chat, scheduling, and payments all into one place. I like how everything works smoothly without needing extra software or complicated setups for clients. Pros What I like most about Consolto is how easy it is to set up and use. It brings everything into one place — video calls, scheduling, chat, and even payments — so I don’t have to juggle different tools. Cons What I liked least about Consolto is that it can feel a bit complicated at the beginning because there are so many features all in one place. Sometimes setting it up with certain website platforms takes more time or some technical skills. Also, the AI chatbot doesn’t always understand tricky questions perfectly. These things aren’t dealbreakers, but they can be a little frustrating at times. Switched from [Samdock](https://www.capterra.com/p/210308/Samdock/) Because they sold themself to one another company and all my data and deal with the other busines freezed. Review Source Doug S. CEO Events Services Used the software for: Less than 6 months ### "Annual Subscription that You Can't Cancel" November 2, 2022 3.0 The software does what it is supposed to do and is easy to install. My problem was with the \[SENSITIVE CONTENT\] and the sales team. I bought a year's subscription to get the best price. After a few months, we realized that the general public is not ready to do instant video from a website. However, we had already paid for the full year that we were unable to use. They sent us an invoice a year later for the next year. We responded to cancel, and they told us that they don't give refunds. So, we paid for two full years but only used the service for a few weeks. Save your money. Pros Instant video conferencing from the web. Cons No one used the service. We get thousands of visitors to our websites every day, but after three months, we didn't get a single person who requested an instant video chat. So, it turned out to be a waste of money. Review Source Dori O. President CEO Consumer Services Used the software for: Less than 6 months ### "Up and working on 2 Sites in less than 10 Minutes Consolto Rocks!" December 3, 2025 5.0 At this moment it's been one of the best starting use experiences I've had. Good first impressions are rare. Pros From the time of purpose to installing on two of my sites less than 10 minutes. Time is money and fast deployment means I can get back to doing the things that make me money. Cons A little confusing how to do a call with multiple people. Need clearer instructions. I want to put the tool to work fast, the less time I have to search for answers the faster I can get back to making money. Switched from [Novocall](https://www.capterra.com/p/179782/Novocall/) A lot of spam calls and spam text were coming from the Novocall widget Review Source AS Ajit S. Co-founder Education Management Used the software for: Less than 6 months ### "Consolto is a must-have for internet ecosystem founders" November 11, 2025 5.0 This has clearly been my best investment till date. I am a bootstrapped entrepreneur whose entire business runs through his website. Consolto has ensured my website can work as an all-in-one service hub to all my clients - potential and current. Pros First, its pricing. I purchased a lifetime deal and it has saved me hundreds of dollars that I would've otherwise spent on premium subscriptions of its alternatives such as Zoom. Second, its integrations. Consolto genuinely is an all in one tool with a fantastic inbuilt CRM. Honestly, investing in one tool has saved me from the effort of buying multiple tools. Cons Nothing yet. I haven't seen any glitches in its operation. But I know that once I scale up, I will have to shell out some money for video recordings. I had some issues earlier with controling which video calls should be recorded, but that is largely sorted now. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Zoom workplace was too expensive, and my clients were facing too many problems with recording calls. Review Source David S. Managing Parner Marketing and Advertising Used the software for: Less than 6 months ### "One of the top AppSumo apps I’ve bought." August 3, 2021 5.0 Provides a much better customer and lead experience. Much higher close rate because of live interaction. Provides the user with a higher level of comfort and trust. We create a better brand and more substantial authority through live chat, calls, messaging, and video chats. Pros I’ve been looking for a way to provide a great customer experience for my clients and leads. I’ve found it in Consolto. It’s a CRM wrapped in a virtual box. I can communicate with video chat, text, and so much more. And since we are a virtual team, a cloud-based application takes the headaches out of spending a ton of money hosting my own cloud-based servers. 🌟🌟🌟🌟🌟 Cons More training videos. But live chat and video for training is only a click away. Alternatives considered [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[InteliWISE Live Chat](https://www.capterra.com/p/149893/Live-Chat/) Reason for choosing Consolto More robust features. Lifetime deal. Great customer service. Ease of install and use. Consolto reinvests in new technology and features. Ease of install on both WordPress and WIX platforms. Review Source Response from Consolto Sites August 10, 2021 Thank you for your feedback!!! Renaat S. Nutrigenomics Consultant Health, Wellness and Fitness Used the software for: 6-12 months ### "Online Consultations Made Simple" December 25, 2023 5.0 This tool made our online consultation rollout simple and effective. Without the need for other software and links. Pros Great video meeting software. Furthermore, do I like that Consolto integrates seamless with our website and CRM. Our multi-agent team is able to give online consultations in a simple and professional way. Especially in the latest CNAME integration and Google calendar synchronizations. Finally, was the Consolto team available to help us with the implementation. Cons Team management UX design is improving, but can get better. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) Reason for choosing Consolto Simple and effective integration from our website and focused on consultations. Review Source Response from Consolto Sites March 19, 2024 Thanks a lot for the kind words, if you have any recommendations for the UX design we always accept suggestions. VR Verified Reviewer All in one video chat too that has potential Sports Used the software for: Less than 6 months ### "All in one tool for the future" August 24, 2021 5.0 Overall a great product and reliable customer support, so I’m looking forward to see how they will grow in the future. Pros Great to have my most important communication tools in one place. The set up is simple and easy to install to get going. Video chat and scheduling is smooth process. Cons Lack of sub-accounts for organization and basic customization options plus no CNAME for white-label at the moment. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Switched from [MeetFox](https://www.capterra.com/p/178194/MeetFox/) Terrible customer support and with the platform being nothing special I had to look elsewhere since the support was unreliable. Review Source Brandon B. Web Developer and UX Specialist Marketing and Advertising Used the software for: Less than 6 months ### "Easy to set up Zoom/Chatbot Alternative" September 30, 2021 5.0 Consolto makes it much easier for customers to personally connect with you and eliminates the natural scheduling and software restrictions of other solutions like Zoom. Pros \-It is very easy for visitors to reach us in one-click -We can display all agents during their perspective available time slots -Software is easy to install or embed on website -Software is very customizable for your specific brand Cons \-Only one-on-one chat available at the moment -Mobile experience is lacking, but mobile app is coming Alternatives considered [Continually](https://www.capterra.com/p/186867/Chatbot-Builder-by-Continually/) Reason for choosing Consolto Consolto is much easier to setup than Continually chatbot. Switched from [Continually](https://www.capterra.com/p/186867/Chatbot-Builder-by-Continually/) Consolto is much easier to set up than Continually chatbot. Review Source Response from Consolto Sites October 4, 2021 Thank you SOO much! VR Verified Reviewer Lead analyst Accounting Used the software for: Less than 6 months ### "A game changer for consultants" September 5, 2021 5.0 Amazing Pros I am very much impressed with the idea of being able to have a video call on my website. Installation is easy and the user interface is cool. Image quality and audio are very good. Also, creating a direct one on one connection with anyone from the website is effortless. Cons I love the software. However, they should develop an app as an added feature. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) I switched because Consolto allows me to conduct video calling right on my website. This increases brand value of my site. Review Source AS Aditya S. Proprietor Marketing and Advertising Used the software for: Less than 6 months ### "Video communication made simple and powerful!" September 13, 2021 5.0 Overall the video quality is clear and smooth. You can set up multiple channels for communication, apart from video, you also have audio calling, live chat, whatsapp etc. A very robust platform for online communication. If you use Zoom and Google Meet, you should definitely try this. The scheduling feature is another great one, so you dont miss any customer and prevent all the back and forth emails to schedule a date and time. Your customers/site visitors can simply schedule a meeting. Icing on the cake is that they can send multiple dates/times so you can pick what best works for you! Pros Firstly, it is one of the best UI and UX I have seen in a long time! UI is modern and elegant, while the UX is nicely organised considering how detailed and powerful the platform is. Makes communication with customers very easy and streamlined. Whether it is for consultations or general communication, it ticks all the boxes. Depending on your License Tier, you can also accept payments via the platform for consultations, which is super handy! I like how it allows us to connect multiple channels, which we can show or hide as per our needs. The video quality is mostly clear and smooth. The option to schedule a date and time when one is offline is also a thoughtful implementation. I believe this is one of a kind platform and the team behind it is amazing! It helps me with initial contact with my website visitors, and if they have any questions etc, they can directly get in touch with me via my website. Whether it is call or video meeting or even chat, it gives them a quick way to connect. This helps me gain trust over my competitors. The other thing is, if any of my previous clients need any consultation or help, I can jump on a quick call with them or schedule a call for later to help with their queries. This is definitely helping me gain customer trust and simplify my workflow. Cons There is nothing that I dislike at the moment, however there is always room for improvement. One thing that needs to be improved is the system resources it uses. Sometimes on a video call my MacBook Pro gets a bit hot and the fans turn on full blast. I understand that it is a complex system as a results uses more system resources, but some improvement and optimisation in this area is a good idea. Review Source OS Oscar S. Lawyer Law Practice Used the software for: Less than 6 months ### "Consolto is the best product I’ve purchased this year. " March 10, 2024 5.0 Pros The video conferencing right from my website. Cons Need more training videos but the product is very intuitive, so they would just accelerates the onboarding process. Review Source Response from Consolto Sites March 19, 2024 Thanks you for your insights we will try to improve the onboarding and add more training in the future. VR Verified Reviewer Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Product & Support" September 17, 2022 5.0 So far the product is really easy to use and user friendly - but for me, good support is always the most important element of any product. With Consolto, it’s been great so far! I reached out requiring some technical assistance and I got prompt replies from the team, and on a as Saturday evening nonetheless!! There is one small thing regarding color customization I asked if it’s possible and before I know it, \[SENSITIVE CONTENT\] added it to the roadmap and said to check back in a few weeks and it’ll be done! It’s very common to find mediocrity in customer support with all the SaaS told out there these days. But once in a while you get one that is exceptional and stands out from the pack - that is Consolto! :) Pros The ability to embed the ClickNTalk page to 3rd party sites via iFrame is super helpful. The customization options are also really extensive. Cons Nothing so far - everything has been really positive. Review Source Response from Consolto Sites September 24, 2022 Amazing feedback! We're humble to get such words. Thank you VR Verified Reviewer Founder Legal Services Used the software for: Less than 6 months ### "I love it, I love it, I love it!" July 18, 2021 5.0 Pros Consolto is a powerful, easy-to-use web-based video chat tool that lets you chat directly with your customers. It's more than just a video chat tool; it's a platform that can be used for a variety of purposes. It's packed with a ton of features that will help you streamline your business interactions. I have a lot of clients that want to chat with me and this makes it super easy to do so. I can just chat with them directly from my page and it's a great way for clients to get in touch with us quickly. I have been looking for a tool to help me add a live chat and video chat functionality to my website and I found this. Consolto is a revolutionary tool that allows you to chat with your website visitors directly from your site. It has a fully responsive design that will fit any screen size and looks great on desktop and mobile. I love that I can add a live chat option to my site without the need of any code. And the best part? Using the live chat, my clients love that they can connect with me directly on my website, and I am able to resolve client issues faster. Cons Super happy with the software overall. I really don't have any complaints. Review Source Response from Consolto Sites July 20, 2021 Thank you SOOO much for the kind words! NV Nguyen V. CEO Real Estate Used the software for: Less than 6 months ### "Stable tool with high potentials" August 16, 2021 5.0 It is very easy to set up and I can use it for my team and my company. No need to wait for too long to understand. Pros Consolto is one of the easiest tools to use for video messaging. The way that we communicate has changed and the way consolto works embraces those changes & makes things run smoother. Cons Whatsapp. I want to connect my Whatsapp into the Dashboard where I can receive and reply my coming messages throught Whatsapp/Whatsapp API Switched from [JivoChat](https://www.capterra.com/p/178227/JivoChat/) Video made me decide to switch Review Source JC Jonathan C. Marketing Health, Wellness and Fitness Used the software for: 6-12 months ### "Top Class Live Chat Tool" August 15, 2021 5.0 So impressed with Consolto, it's been well thought out and put together with the customer in mind - once logged in to your account the dashboard is easy to use and navigate. Very simple and quick to get things set up. The quality and smoothness of the video is top class. Pros The range of options that I can now offer my customers (and potential customers) has now expanded thanks to Consolto - for example having the video chat calls appear in your own website, rather than disappearing away to a secondary website is fantastic. Cons I would have liked them to include a video bubble - but i have been told this is in their roadmap. Review Source cP chris P. Production Marketing and Advertising Used the software for: Less than 6 months ### "All-in-One Platform Streamlines Your Consultations" March 9, 2024 5.0 I searched for a while to find a tool that would help me give my customers even better service. With Consolto, customers can pick how they want to talk to us, whether it's through chat, video call, or web call, which is super convenient. Everything I need is all in one place. I really like how the Consolto website looks and how simple it is to use. Plus, adding it to my Wordpress site was a breeze. Great job on this! Pros Offers video chat, appointment scheduling, messaging, and analytics. Integrates with other platforms like Google Calendar and Zapier. Allows users to create custom landing pages for their consultations. Cons Might have a learning curve for new users. Review Source Response from Consolto Sites April 30, 2024 Thanks a lot for the amazing review chris GN Gabriel N. Owner Information Technology and Services Used the software for: Less than 6 months ### "Must have for keeping visitors engaged" February 22, 2024 5.0 Once configured, the working experience with Consolto is great! No delays in applying settings, specific notifications for staff and clients, great video and audio quality. It feels that the company is focused on offering quality over quantity. Very stable and user friendly interface, offering what is important to have a professional communication with visitors and potential customers. Not forget to mention the possibility to use the widget on many places in the same time. Pros Easy to use due to clear UI for both staff and visitors. Cons Nothing to be mentioned here until now. So far so good! Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Review Source Response from Consolto Sites March 19, 2024 Thanks lot for the amazing review!!! MH Michael H. Owner Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Awesome." March 22, 2023 5.0 Pros You can easily initiate video chats which is a valuable feature in my business. Cons Backend GUI could be better but it's basically fine. Review Source Response from Consolto Sites March 23, 2023 Thank you SO much for the amazing feedback! We're going to push that backend user experience to a new level this year! ER Eric R. Attorney Law Practice Used the software for: Less than 6 months ### "Terrific app, replaces my existing widget" July 22, 2021 5.0 Pros I replaced my existing chat widget. Consolto is early in their dev process, but still extremely responsive to feedback, and the roadmap is solid. The app does more, at a lower price, than my existing solution did. It's so critical to be able to meet clients where they are, as immediately as possible, and Consolto has made that process easier for me. Cons I'm excited for a mobile solution. If I had to choose one downside, that would be it. Review Source Response from Consolto Sites August 10, 2021 Thank you SOOO much! Mobile app is just around the corner... IB Iain B. Owner Professional Training & Coaching Used the software for: Less than 6 months ### "Perfect solution for my business" January 24, 2019 5.0 I needed to be able to have one-on-one video chats with clients from my website. Almost all the other services are either API's that require you to build a web app (which as a non-developer was not an option for me), or will send a visitor or client from your website to a separate website chat-room - or similar - in order to carry out the conversation. This presented another problem as I did not want to have one room that could be joined by other clients seeking video communication. Consolto allows for direct communication with all users and clients right from my site which is exactly what i need. Communication and support from Consolto itself has been fantastic. Pros Design and setup. I designed my small business website using wordpress, after countless hours of researching potential services that could provide video chat between myself and my clients, Consolto was the only one that allowed easy integration into a wordpress website. It was easy to setup, allowed for great customization and branding, and seamlessly worked with the design of my website. As my business grows, I can see the many ways in which Consolto can scale with it, including being able to integrate other communication channels like Facebook. Cons Currently, the dashboard is limited to the consolto website. It would be great to have mobile and desktop apps that would allow you to monitor and use consolto communication channels. Review Source CF Crystal F. Manager Financial Services Used the software for: Less than 6 months ### "Good program" August 1, 2021 5.0 Pros I really like this software - it’s works great for my consulting business Cons There are a few features that I think should be implemented to make software completely usable as a consulting software Reason for choosing Consolto Price was good and because it tailored to consults and I have a consulting business Review Source Response from Consolto Sites August 10, 2021 Crystal, you made your positive feedback crystal clear!! Thank you soo much! IR Ian R. IT Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Excellent Communication Platform" October 3, 2021 5.0 Consolto solves the communication problem between agents and customers at whatever channel they use. Agents can see the communication history with customers, and this knowledge dramatically improves the customer experience. Pros have tried several communication platforms and found Consolto to be mature with a good UI. I like the simplicity to embed the channel widget anywhere flawlessly. Cons Looking forward for some deliverables on the roadmap such as the mobile app, group video and voice transcription Review Source ED Eric D. consultant Environmental Services Used the software for: Less than 6 months ### "easy to install.... easy tu use for website visitors" November 5, 2020 4.0 easy to install and set up Pros Give opportunity to our website visitor to connect to us without any software to install or even email adress to give.... Cons need to be translated in frenchsome instruction for guest visitor are still in english... Review Source GK Girish K. Project Manager Marketing and Advertising Used the software for: Less than 6 months ### "Excellent website communication software" July 21, 2021 5.0 Good experience so far. Pros On line video and screen sharing function Cons Initially Video conf. was not working but i contacted support after that it works fine. Review Source Response from Consolto Sites July 22, 2021 Thank you for your feedback! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.