# Runa Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Runa the right Customer Loyalty solution for you? Explore 29 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/182206/WeGift/reviews

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Runa

4.8 (29)

[View alternatives](https://www.capterra.com/p/182206/WeGift/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 26th, 2026

# Reviews of Runa

Ease of use

4.9

Customer Service

4.8

## Pros and Cons in Reviews

AC

Alex C

PR & Marketing CoordinatorHuman Resources, 11 - 50 employeesUsed the software for: 6-12 months.

“We use Runa daily and it is our absolute go-to for gift cards due to the simplicity of the ordering process, being able to look back at the history of the orders, and place bulk orders quickly and easily.“

August 3, 2023

Varun K

Co-founderInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months.

“Runa has a great UI/UX and our prospects received their gift cards in a timely manner.“

August 8, 2023

LR

Lois R

Domestic Commissions Team LeaderUtilities, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“How easy it is to use their portal and provide good customer service to our customers as a result.“

August 8, 2023

SR

Simona R

CRM ManagerInsurance, 51 - 200 employeesUsed the software for: 1-2 years.

“Runa is easy to use and offers a variety of retailers we can offer our customers.“

August 9, 2023

## Showing most helpful reviews

Showing 1-25 of 29 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Maurice H.  
CEO  
Financial Services  
Used the software for: 2+ years

### "Amazing vendor. Really make it seem so easy that it just works."

August 9, 2023

5.0

We have been working with them for over 4 years. They were there for us when we first started and we grew together over that time.

Pros

They are reliable and their system works at all touch points. They are supportive when we need as well.

Cons

As a smaller company, they did not have the volume that would get the best rates and marketing spend from brands.

Alternatives considered

[Tango](https://www.capterra.com/p/146809/E-Gift-Card-Rewards-and-Incentives/)[Blackhawk](https://www.capterra.com/p/215614/Blackhawk/)

Reason for choosing Runa

Great relationship and smooth easy to use platform.

Review Source

DL

Dylan L.  
Technical Product Manager  
Wholesale  
Used the software for: 6-12 months

### "Runa's API and cost can't be beat!"

August 3, 2023

5.0

Fantastic experience! Support team has been very helpful, and the API documentation was super simple. The Admin Portal is also super easy to navigate and has been very useful.

Pros

We were able to implement Runa on our rewards SaaS platform very easily! We already had swag, and Amazon Business as reward options, but adding E-gift cards as seamlessly as we did was critical! Runa's API made this process very simple and scalable.

Cons

It would be nice to add a few more gift card options.

Alternatives considered

[Tremendous](https://www.capterra.com/p/197141/Tremendous-Rewards/)

Reason for choosing Runa

Runa fit what we were trying to do more accurately.

Review Source

AE

Annie E.  
Marketing Coordinator  
Human Resources  
Used the software for: 1-2 years

### "A Great Resource for Remote Companies"

August 3, 2023

4.0

Pros

I love that Runa works well for remote companies like ours! It can be difficult to find gifting options available for remote companies and this one works great.

Cons

I would really like for Visa gift cards to be available for all levels of the platform and its users. This would allow us to use Runa even more for employee recognition.

Review Source

YL

Yona L.  
Finance Analyst  
Information Services  
Used the software for: 6-12 months

### "Useful and efficient product to combine with our financial payouts. Happy with Runa!"

August 8, 2023

4.0

Overall, I have had no major issues with Runa. However there are some things that it could improve, see the box above. Overall better than any other gift card supplier I have ever used though.

Pros

\- Bulk orders. Very quick to use the, and we use this a lot. This makes it very efficient for us to use.- The simple interface (in the dashboard.)- Very easy to make the order and pay (even though we have 3 different cards in the team).- Compared to paying out via amazon manually, saves us several minutes per day, which is great.

Cons

\- Should be easier to find an old gift card sent. We work with a lot of gift cards, and sometimes need to search to see if we ever sent them out, or if they have been redeemed (if not, we need to get a gift card link. So there should be a search bar in order history.- Bug: happened twice that we accidentally paid recipients more than once, as the site crashed, and then checking orders, turned out we sent gift card links twice. - That Amazon is only available in a very select location. For some European countries it would be great if we could pay out an Amazon gift card via Runa.- That now there’s a fee for every transaction. As we process a lot, this adds up.

Reason for choosing Runa

Not sure, I wasn't part of the decision.

Review Source

PG

Patrick G.  
CEO  
Retail  
Used the software for: 1-2 years

### "Scalable and Reliable"

August 13, 2023

5.0

It has been an excellent experience from the outset. We deal with a much larger player in this space and Runa have outperformed them regularly and are our preferred supplier where ever possible.

Pros

The platform was easy to integrate with and the team we have worked with have always been excellent. Our usage has grown over time and the systems has scaled well with us and remained very reliable.

Cons

Nothing that we don't like. Even the change of name was managed well.

Review Source

Jason B.  
Director of Customer Engagement  
Computer Software  
Used the software for: 2+ years

### "A Really Great Option For Incentives and Rewards"

August 4, 2023

5.0

We've been using this product for the past couple of years, manly providing thank you gifts to clients for providing us with valuable information, like feedback on our product. It's very easy to use, and they've added several features that have improved the platform. It's a great choice.

Pros

Runa is very easy to use, and their gift card selection is great. It's really easy to do one-off rewards, but you can also upload a list of people you want to send rewards to. I mainly generate reward links, but I like that you can also send reward emails right from the platform.

Cons

Since there are so many brands to choose from, I'd like to be able to create my own brand groupings for gift cards. Runa lets you select any individual brand of gift card, and they have different preset groups, but being able to select and save the gift cards my customers would like the best would be handy.

Review Source

LF

Luke F.  
Rewards Manager  
Market Research  
Used the software for: 2+ years

### "Great as a gift card vendor, provides a myriad of brands at competitive pricing"

August 8, 2023

5.0

Runa has been a key reward/gift card vendor. Our account is managed by a great team who is always happy to help with new requests or solve any issues.

Pros

Account managers seense of transparency, willingness to help and responsiveness.

Cons

Presence only in Europe and North America. APAC expansion would be great!

Review Source

NR

Nate R.  
Director, Account Development  
Human Resources  
Used the software for: 6-12 months

### "Great Incentive Tool"

August 3, 2023

5.0

Overall, I have really enjoyed using Runa with my team. It gets my team excited to push toward a goal and earn something that they actually want.

Pros

I love Runa. It is easy to use and my team always requests that I use Runa instead of providing other incentives. I love that my team is excited about winning something that they can then go and pick exactly what gift card they want.

Cons

Generally when I have orders to fulfill they are low in number but the amount for each card is different. I haven't tried using the bulk upload feature yet as my orders are generally less than 10 at a time. That being said, it does take me a bit of time to submit each order individually.

Review Source

AC

Alex C.  
PR & Marketing Coordinator  
Human Resources  
Used the software for: 6-12 months

### "Perfect for Customers AND Our Staff"

August 3, 2023

4.0

We use Runa daily and it is our absolute go-to for gift cards due to the simplicity of the ordering process, being able to look back at the history of the orders, and place bulk orders quickly and easily. It is great for our customers in various countries due to the number of currencies available and the extremely wide variety of retailers.

Pros

I really like the ease and fluidity of ordering the gift cards. Being able to do one off purchases or bulk orders is excellent for saving time and is very low effort. The process is extremely straight forward and simple.

Cons

There was one slight issue with some of the email addresses not transferring if customers were having the gift card delivered to another email address that means we are not able to see the email address linked with the account. Not a major issue but would be a very helpful feature if added.

Review Source

Patrick B.  
Director North America  
Food & Beverages  
Used the software for: 6-12 months

### "Runa a Timesaver in a hectic sales world!"

August 9, 2023

5.0

Pros

Super fast, easy, and love to incorporate gifting links into authentic emails to customers, employees, vendors, etc.

Cons

Have a more authentic customer service for customers.

Review Source

YH

Yusuf H.  
Training Manager  
Consumer Electronics  
Used the software for: 2+ years

### "Great Solution for e-gifting "

August 3, 2023

5.0

Pros

Great and efficient way to process vouchers for rewards Fantastic user experience navigating platformGreat choice of options of retailers within numerous territories and continuously evolving and expanding

Cons

Analytics are limited and could be improvedOptions limited to digital products

Review Source

VS

Vidmantas S.  
CEO  
Human Resources  
Used the software for: 1-2 years

### "International gift voucher provider with professional support "

August 11, 2023

5.0

We are happy customers and plan to grow our business with Runa.

Pros

We love Runa customer support - lots of attention, quick response and answering the questions when needed. Gift voucher selection is large and constantly growing, offering thousands of brands in multiple countries.

Cons

Still different currencies are handled by different bank accounts, it would be easier if Runa would offer the conversion itself.

Review Source

KC

Kellie C.  
Operations Administrator  
Information Technology and Services  
Used the software for: 6-12 months

### "Simple, Seamless and very good range of products"

August 8, 2023

5.0

Fantastic company, the support was very good, product and system is superb. would recommend highly

Pros

It is very easy to navigate, and the vast amount of different retailers that are supplied. The customer services section is easy to use and also reports. Seamless

Cons

I think the only issue that we came across was that when we are resending e-vouchers and breaking the links we had to go back to do more than one... which was time-consuming and a little confusing which one that we had already done.

Review Source

RH

Rebecca H.  
Customer Success Manager  
Human Resources  
Used the software for: 6-12 months

### "So easy to use"

August 11, 2023

4.0

Always great, like I said easy to use and any time I have contacted the support team they have always been really helpful

Pros

I love how easy it is to navigate the platform, it does not take long at all to perform the actions I require

Cons

Can't think of any I have come across in the time I have been using it

Review Source

LR

Lois R.  
Domestic Commissions Team Leader  
Utilities  
Used the software for: 2+ years

### "Great provider"

August 8, 2023

5.0

Great - The portal and service is far better than our previous provider and all staff have been super helpful and friendly

Pros

How easy it is to use their portal and provide good customer service to our customers as a result.

Cons

customer information being missing from reporting pulled from the portal

Review Source

SH

Sian H.  
Customer Services, Office Administrator  
Retail  
Used the software for: 6-12 months

### "WeGift is GREAT"

September 12, 2019

5.0

Both our customer services team and our accounts team really enjoy WeGift, we would highly recommend using them. It is our first time using an API B2B portal such as this and it has massively helped us increase our offering to our members.

Pros

We really like how easy WeGift is to use, you have an easy to view catalogue of all retailers available to you, all retailers show min and max to purchase, terms and conditions for the retailer and most importantly how to use the code. The customer service is great, they have recently introduced an online chat that is monitored by multiple employees their side so it gets directed to the relevant department who can assist with the query. If there are any issues on the platform it is fixed so quickly that you don't tend to notice there is anything wrong! Easy float top ups, reports and can see what our members are purchasing

Cons

Sometimes the float can take a little longer than we would like, but a quick email to our contact and it tends to be resolved within the same day.

Review Source

WL

Wijdane L.  
Finance Analyst Trainee  
Information Services  
Used the software for: Less than 6 months

### "Turning the process of sending gift cards into an effortless task"

August 9, 2023

4.0

Pros

I joined my team 3 months ago and I'd not come across Runa before. I wish I had. In our daily operations involving multiple expert payments, Runa has significantly enhanced our ability to manage the process with greater effectiveness and efficiency. Highly recommended for anyone seeking efficient, secure, and hassle-free payment solutions.

Cons

What I think is missing is the fact that Amazon is not available in some European countries. As we mainly use Amazon, It would be beneficial if we could pay out Amazon gift cards directly through Runa.

Review Source

BM

Bianca M.  
Receptionist/Admin Assistant  
Publishing  
Used the software for: 1-2 years

### "Runa is just as great as WeGift was!"

August 3, 2023

5.0

My experience has been great, no issues or anything negative to report.

Pros

The ease of use and getting gifts cards ordered is most important. I order gift cards regularly as employees have work anniversaries weekly/monthly. I am able to place orders seemlessly.

Cons

The only con I would say is you cannot setup the gift cards (in advance) to go out on a specific date. I used to us Amazon's site to order staff anniversary gift cards and was able to set them up for the entire month to go out on specific dates for each employee which was so helpful. Runa needs this feature, which would bring my rating of them from a 9 to a 10.

Reason for choosing Runa

The versatility of gift cards they offer

Review Source

SM

Sean M.  
Technical Program Manager  
Financial Services  
Used the software for: 6-12 months

### "An easy to use Employee Reward app "

August 7, 2023

5.0

Overall, I used Runa for sending rewards to employees for participating in quizzes, events, and other things at work. It was easy to use and send gifts to people.

Pros

Runa (WeGift) has a low barrier to entry - simply sign up, and start rewarding. At the same time, it has the capability to provide a complex rewards and recognition portal. The platform has great gifts and they can be sent to people in different countries across the world.

Cons

I can't think of anything that I disliked about Runa at this time.

Review Source

FL

Feng L.  
CEO  
Consumer Services  
Used the software for: Less than 6 months

### "My team loves Ruana"

August 7, 2023

5.0

The whole process experience is very perfect, which is convenient for our enterprise to expand more business and motivate employees to send gifts. I am willing to use it for a long time, and I will also share it with everyone around me.

Pros

There are many types of gift cards, and registration is simple, there is almost no threshold, rich apis are convenient to embed your website, and the speed of sending cards is also very fast

Cons

Unfortunately, some popular gift cards are often out of stock, hoping to increase the supply of popular varieties.

Review Source

VR

Verified Reviewer  
Co-founder  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great product for sending gift cards"

August 8, 2023

4.0

Overall great product would recommend to others if anyone asked me for rewards and incentives platforms.

Pros

We used Runa to send gift cards to prospects signing up for demo. Runa has a great UI/UX and our prospects received their gift cards in a timely manner.

Cons

I believe there were some users with certain gift cards in the UK and we had to do it manually

Review Source

JH

Josephine H.  
Business Support Manager  
Consumer Services  
Used the software for: 6-12 months

### "Very impressed"

September 16, 2019

5.0

Brilliant. They have taken on feedback and continue to improve there service.

Pros

That it is instant open value delivery to our customers, giving our customers a better experience in ordering eVouchers. It has saved us having to stock eVouchers in house.

Cons

Some of the information is missing from the admin site making it hard for us to advertise the product correctly.

Review Source

DZ

Diane Z.  
General Manager  
Automotive  
Used the software for: 6-12 months

### "Easy to use, quick return on investment, great for morale boost!"

August 3, 2023

5.0

Very easy to use, easy to track, easy to reissue if lost!!

Pros

Easy to use, can send directly to recipient, instant reward/appreciation. Also the option to have hard cards sent if not needed immediately.

Cons

Can't think of anything. We love the product and appreciate the instant service in most instances.

Reason for choosing Runa

Can initiate from your desk, no hassle, no fuss.

Review Source

aY

anna Y.  
Comms Director  
Online Media  
Used the software for: Less than 6 months

### "Brilliant for employee engagement"

August 7, 2023

5.0

Pros

Super easy to use and ability to customise is very helpful for brand engagement.

Cons

Ability to email from our branded emails

Review Source

AM

Alan M.  
Director  
Marketing and Advertising  
Used the software for: 6-12 months

### "Easy to use platform with a lot of choice"

August 18, 2023

5.0

Extremely positive experience, and very happy to continue as a customer.

Pros

From a cost perspective it's completely cost neutral. What we most value is the breadth of gift cards available, and the ability to allow the recipient to choose. One other factor is how easy the platform is to use - we have used alternatives that make the process slow, and ultimately cost us more time.

Cons

We have no negative feelings towards the platform.

Reason for choosing Runa

It was recommended by a colleague who had come across the platform.

Review Source

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