Who Uses This Software?

Small and Medium businesses, Mid-sized businesses, and Enterprise level businesses.


Average Ratings

19 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $60.00/month/user
    See pricing details
  • Pricing Details
    https://www.zoho.com/crm/crmplus/pricing.html?src=capterra
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Zoho
  • www.zoho.com/crm/crmplus
  • Founded 1996
  • India

About Zoho CRM Plus

Zoho CRM Plus being a unified platform, is the ideal solution for businesses looking to provide enhanced customer experiences with streamlined administration, omnichannel customer engagement, social media marketing, powerful analytics, built-in AI, intelligent chat bots and more.


Zoho CRM Plus Features

  • Corporate Memberships
  • CRM
  • Customer Activity Tracking
  • Discount Management
  • Gift Card System
  • Loyalty Card System
  • Member Portal
  • Membership Management
  • No-Card Loyalty System
  • Referral Tracking
  • Rewards Management
  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content
  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

Zoho CRM Plus Reviews Recently Reviewed!


Started with a free account, upgraded as my business expanded. Never been happier with the service.

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using this service for almost three years now. I love the variety of the apps available at my disposal, i can manage my clients, my team and all of my projects and all of the varying facets that are attached to each, in a compartmentalised way where only the people see what I want them to see, yet all can communicate with ease within various limits. This system has enabled me to manage a multitude of software projects, dev teams and potential and existing clients in a timely manner and with relative ease. The suite of mobile apps also keeps me on track while i'm travelling or otherwise away from keyboard. If anything it keeps me guilty of working too much!

Cons: There is little to complain about this software as far as my experience goes. I enjoy using it, the interface is user-friendly and well thought out, the experience is generally pleasant with little to few errors that I can recall with around 3 years of usage. There was reportedly a down earlier this year thanks to an autmated mix up with the hosting provider that zoho used, but we never felt so much as a whisper of downtime. I also understand that they swtiched to cloudflare immediately and mitigated the issue.

Overall: I feel that my last few paragraphs have elaborated on this adequalty.

Capterra loader

Feature packed at an affordable price.

Sep 25, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Zoho CRM has the same functionality as other industry-leading CRMs, but at a fraction of the cost. When I worked for a small tech startup with around 5 employees, I was in charge of selecting and implementing a CRM. Zoho fit our needs and our budget.

Also, they provided excellent customer service and didn't seem to care that we were a relatively small client.

Cons: It took a lot of time and some third-party solutions (IFTTT and Zapier) to integrate with some of the other marketing systems we used in our business. While we could have probably replaced them with other Zoho products, as a small business it wasn't immediately feasible.

Overall: My overall experience with Zoho was very positive. As the Director of Customer Success (in practice, sales and onboarding) for my company, I used Zoho to help build our sales funnel, keep track of my/our communications with clients, and drive sales and retention. Zoho proved to do all of those things well and at an affordable price.

I would highly recommend Zoho, and if I'm ever involved with a startup in the future, I will push to use Zoho.

Zoho crm plus is a multi-tasking software providing great functionalities at one place.

Jul 25, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: With zoho crm plus we don't need to purchase different zoho software individually like zoho crm, zoho sales, zoho social, zoho desk etc. In zoho crm plus edition they are providing all functionalities at one end. We can add leads and can customize fields According to our requirement, on the same panel we can add our social accounts, also we can schedule posts for our social accounts and can reply to messages as well, we can keep track on our customer activities through sales iq. We can check on which page our visitor is spending how much amount of time. Overall it's a multifunctional software with ease to use functionality.

Cons: I like almost everything about zoho crm plus. A minor issue is sometimes leads auto number does not come in proper ascending or descending order. Rest everything is good.

Great solution for a great price

Sep 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: A lot of options to accomplish my Customer Relationship tasks, easy of use and customization option according to my needs.

Cons: The security framework turned a little bit confuse. The restriction were applied to pages instead of specific options in a page.

Overall: I could to get better productivity focused in what really matters. The options available are really useful and with plus customization value added.

Useful product for close communication with customers

Jan 21, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Thanks to this software, we have the opportunity to work closely with our company's customers. It is distinguished by its simplicity and provides a huge number of useful features.

Cons: The only and most significant drawback of Zoho CRM is that if there is no active connection to the Internet, the software cannot be used.

Capterra loader

Great CRM system

Oct 31, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It allows you to keep a track on your leads, call and email directly from the app.

Cons: It is part of a package, but you need to install something else.

Zoho CRM Plus

Nov 26, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: We have been using Zoho for a little under two years now and I must say, it has really helped a lot with organization. We get tons of calls a day and it make every call so easy to just type in a key word to pull up the account and have their info available so quick.

Cons: Nothing really I can negative about this software. At times it does randomly log me out and says I cant get access but that does not last very long.

Overall: Overall Zoho CRM Plus is great, really look that we have all account info all on one screen and available within secs.

Zoho CRM Plus

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to enter information and also quite easy to use in general.

Cons: Can get a little overwhelming at times with so many options.

Overall: Like the site overall, just wish support was faster to access and resolve some issues.

Capterra loader

Easy CRM With other Zoho Software Integration

Sep 18, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the far reaching functions of the many Zoho softwares that can be integrated together.

Cons: There's some things that aren't as intuitive as something maybe such as Salesforce.

Capterra loader

Great CRM

Oct 03, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It has everything you need in order to do a follow-up with clients, it allows you to assign tasks.

Cons: I think it has everything you need in a CRM software.

Overall: Sales pipeline.

Zoho CRM Plus

Jan 18, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of adaptation and range of functions

Cons: import functionality with our proprietary software

Overall: Overall, this product has provided us with the tools we needed in a CRM

Not bad, but not ideal enough

Dec 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: In general, a good program to automate the work site. I liked the convenient, simple and interesting interface, as well as the availability of a version for mobile devices. Excellent feature set for funnel parameter settings, versatile reporting.

Cons: What are the disadvantages? There is no possibility of working with mail, incorrect translation from English of the names of some fields. But this is a small misfortune, because there is an opportunity to add your own fields.

A nice overall CRM

Jan 22, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how it allows you to be involved and document all parts of your relationship with a client.

Cons: A lot of options and tabs to figure out. So it took a while before I knew where everything was.

Overall: I like the overall theme with tabs on left and body on right. It's designed well. I also like the inclusion of the SalesIQ tab and the ability to really organize all the teams we have assigned to clients.

very good product and reccomeded

Nov 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That all facebook leads are going automatically to my clients.

until that service, we have to download leads and send manually.

Cons: nothing, it's great service and i'll keep using it.

Overall: very good service and highly recommended.

Amazing CRM

Nov 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Zoho has it all- simplicity, features, organization. I like how they integrate all features and still stayed simple and easy to use.

Cons: I don't have anything bad to say about Zoho, keep that good work!

Easy To Use For Small Business CRM

Nov 25, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Free to an inexpensive way to get started on CRM. I really like the number of integrations and 24 hour support provided.

Cons: I didn't like how hard it was like to customize my experience. For example, I wanted it to add filters and other applications and found it quite difficult to do so. If I can add those additional features, it would cost me.

Overall: Overall, it does a lot that other CRM out there provides but takes time set up and see the benefits.

A great tool for a small business

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Zoho is easy to use and it creates user friendly profiles that are perfect for mamaging a small or large business .

Cons: There is a little bit of figuring out at the beginning but once you get the hang of ot its easy

Decent, but would not recommend

Sep 30, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I liked the look and feel of the portal. Was easy to navigate as well.

Cons: Have had some problems syncing data and customer support has been pretty bad. Also felt like the reporting functionality could use some drastic improvements.

Feb 06, 2019
5/5
Overall