# Page 2 | Zoho CRM Plus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Zoho CRM Plus the right Customer Experience solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/182207/Zoho-CRMPlus/reviews --- Zoho CRM Plus 4.4 (71) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Zoho CRM Plus ## Showing most helpful reviews Showing 26-50 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Co Founder, Developer and System Administrator Computer Software Used the software for: 2+ years ### "Started with a free account, upgraded as my business expanded. Never been happier with the service." October 12, 2018 5.0 I feel that my last few paragraphs have elaborated on this adequalty. Pros I have been using this service for almost three years now. I love the variety of the apps available at my disposal, i can manage my clients, my team and all of my projects and all of the varying facets that are attached to each, in a compartmentalised way where only the people see what I want them to see, yet all can communicate with ease within various limits. This system has enabled me to manage a multitude of software projects, dev teams and potential and existing clients in a timely manner and with relative ease. The suite of mobile apps also keeps me on track while i'm travelling or otherwise away from keyboard. If anything it keeps me guilty of working too much! Cons There is little to complain about this software as far as my experience goes. I enjoy using it, the interface is user-friendly and well thought out, the experience is generally pleasant with little to few errors that I can recall with around 3 years of usage. There was reportedly a down earlier this year thanks to an autmated mix up with the hosting provider that zoho used, but we never felt so much as a whisper of downtime. I also understand that they swtiched to cloudflare immediately and mitigated the issue. Review Source Eric W. Business Teacher Education Management Used the software for: 6-12 months ### "Feature packed at an affordable price." September 25, 2018 5.0 My overall experience with Zoho was very positive. As the Director of Customer Success (in practice, sales and onboarding) for my company, I used Zoho to help build our sales funnel, keep track of my/our communications with clients, and drive sales and retention. Zoho proved to do all of those things well and at an affordable price. I would highly recommend Zoho, and if I'm ever involved with a startup in the future, I will push to use Zoho. Pros Zoho CRM has the same functionality as other industry-leading CRMs, but at a fraction of the cost. When I worked for a small tech startup with around 5 employees, I was in charge of selecting and implementing a CRM. Zoho fit our needs and our budget. Also, they provided excellent customer service and didn't seem to care that we were a relatively small client. Cons It took a lot of time and some third-party solutions (IFTTT and Zapier) to integrate with some of the other marketing systems we used in our business. While we could have probably replaced them with other Zoho products, as a small business it wasn't immediately feasible. Review Source Francesco P. Business Development Director Oil & Energy Used the software for: 2+ years ### "Keep your contacts under control" September 14, 2019 4.0 helped me and my company to avoid information asymmetry between me and the other components of my team when we talk about some Client, or before a visit. It is also very useful in case of some key accountant manager left the company, so you have anyway all the datas of his/her contacts in Zoho so there is not a loss for your company. Pros This software is a very complete CRM tool. That's quite good, after a meeting for example, to save and keep all the information related to the person/company you met. Very useful to keep all the data in the account so to be able to share them with the other components of your team. I use it as Business Developer, so I'm always informed regarding the situation of Clients and potential Clients when I go to visit them after a while. Cons Sometimes the software can result too much detailed. What I mean is that, for each contact, you can add so many information that maybe can even create confusion. What could be good is to have something like a "light registration mode" and then, if needed, the detailed one. Review Source Michael K. Principal Marketing and Advertising Used the software for: 2+ years ### "User of ZOHO CRM for nearly 10 years " March 5, 2019 5.0 I have used ZOHO CRM for nearly 10 years. I always tell people wait a few months and ZOHO is probably rolling out an upgrade. Overall the experience has been excellent. Pros I like the fact that ZOHO always adds new functionality to ZOHO CRM. I also like that it is integrated with all its key software like Books, Campaigns, Projects, and a host of other apps. Once you get started with ZOHO CRM , and through the ZOHO Analytics, you can track anything through ZOHO CRM. Cons Wish there were a few more reporting options to track who opened email marketing campaigns. It is fine for now. But would like to see a little more. Review Source DR David R. Estimator Construction Used the software for: 2+ years ### "Great Tool for prospecting" July 12, 2023 5.0 Very simple and easy to use Pros Really easy GUI and the set up is intuitive and easy to use Cons None, the tools in the system are excellent Review Source DS Diksha S. Business Development Manager Information Technology and Services Used the software for: 1-2 years ### "Helps To Manage All The Leads" January 31, 2023 4.0 For salespeople, Zoho CRM is a really useful tool. Its user interface is quite simple to comprehend. Pros I can access information about customers, notes, attachments, contacts, tasks, and emails pertaining to communications, deals, etc. in one location. One of 's top features, SalesIQ aids with live chat and visitor tracking. The email blaster is a great function because it speeds up bulk emailing. Cons The only challenging component for us was managing customer tickets because it was time-consuming to create them or ask customers to do so. Previous notes and saved notes cannot be changed. Review Source priya G. marketing manager Used the software for: 6-12 months ### "Zoho crm plus is a multi-tasking software providing great functionalities at one place." July 25, 2018 4.0 Pros With we don't need to purchase different zoho software individually like zoho crm, zoho sales, zoho social, zoho desk etc. In zoho crm plus edition they are providing all functionalities at one end. We can add leads and can customize fields According to our requirement, on the same panel we can add our social accounts, also we can schedule posts for our social accounts and can reply to messages as well, we can keep track on our customer activities through sales iq. We can check on which page our visitor is spending how much amount of time. Overall it's a multifunctional software with ease to use functionality. Cons I like almost everything about . A minor issue is sometimes leads auto number does not come in proper ascending or descending order. Rest everything is good. Review Source VR Verified Reviewer Sales Operations Hospital & Health Care Used the software for: Less than 6 months ### "All-in-one Features, Somewhat Inconvenient UI" March 9, 2021 4.0 In all, Zoho's suite of products is under-priced for its potential. is a great place to start, but implementing their Zoho One platform (access to all of their applications) represents the biggest bang for your buck. Pros The Zoho platform has everything you could ever need to run a business. This is especially critical for smaller organizations or those with a small budget. While there may be better alternatives for specific features, Zoho can provide all of them together at a comparable quality and remove the headache of integrating/managing different platforms. Out of the box, your data is not siloed. Cons Zoho's UI, especially for admins, could be designed better for speed/convenience (access/edit settings faster) and for clarity (new users may have unnecessary difficulty navigating the interface). Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Review Source VR Verified Reviewer VP Product delivery & Operations Computer Software Used the software for: 6-12 months ### "Powerful CRM suite that is priced attractively" June 21, 2022 5.0 Pros The suite pretty much offered us all the tools required for our small, but growing team. The sales & marketing automation tools, the support desk and ability to track visitors on our site were very much what we wanted. Compared to similar suite from Hubspot, Zoho is a bargain. Cons Setup and configuration as well as using the product is not very intuitive. There is quite a bit of learning curve. However, once past the learning, works flawlessly. BTW the support team from Zoho is very responsive & they have always been able to address any issues within a few mins of engaging them. Review Source VR Verified Reviewer Business Head Computer Software Used the software for: 6-12 months ### "Zoho CRM PLus is the best software, you should go for" February 12, 2021 5.0 The overall experience is Excellent, as it is very easy and convenient and budget friendly Pros Zoho Software is a very good software, if you want to work on your database and work on 1. Enquiries Management, 2. Complaint management, 3. Inventories Management. Pros: 1. Very Easy , 2. Cloud Based, 3. Data Import-Export is easy and fast. Cons: 1. No Life-time Price, 2. Can be complex for Newbies, if starting from a scratch Cons 1\. Inventories management - it can be made even better. Reason for choosing Zoho CRM Plus 1\. Cloud-based 2. Price Effective 3. Very User-Friendly Review Source MB Michael B. Private Security Consumer Services Used the software for: 2+ years ### "Online Sales Platform Which Makes Online Shopping and Inventory a Pleasurable Experience " October 17, 2020 5.0 Amazon is created by Zoho CRM. Amazon has been a typically used online shopping, shipping and entertainment option I’ve used daily for years. It’s easy to use, enjoyable, and well designed. Pros Zoho CRM is a software manufacturer/designer for over 100 companies including Amazon which I use on a daily basis. Amazon is a very detailed, organized, easy to use gathering for worldwide companies and individuals to market, buy, sell, and offer comparisons and options with ease. They integrate various parts of my life with the software used to create “Amazon Sales and Media” very personally and directly. Cons Within each profile is a huge list of over twenty five different individual pages about certain aspects of your buying experience. At times, because of the subcategories I have difficulty knowing which subcategory my inquiry is under. Review Source AJ Asher J. Financial Director Consumer Goods Used the software for: 2+ years ### "I would recommend Zoho" June 7, 2021 5.0 We have used Zoho for over 5 years, and have also tried other CRM's during that time. We keep coming back to Zoho as it provides the best overall solution. Pros Data collection and consolidation is Zoho's real strength, and this is a vital strength for a CRM. Campaign management is another strong point. Cons The interface can be a bit complex and clunky, but one does get used to it. I do not see this as a major flaw, but rather just something that could be a bit more refined. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM Plus Zoho provides a better complete solution. Review Source Gurvinder K. Internet judge Information Technology and Services Used the software for: 1-2 years ### ""Great tool for best customer experience"" November 30, 2022 5.0 Pros Multi channel communication, follow up and reminder, easy to use , customization capabilities. This tool help me to connect with customers on daily basis. Best feature in this visiting tracking and live chat. Best in class for sales and potential clients. Cons I like this tool very much and helpful.  Easy to use and understand.  Sometimes it has some limitations otherwise all good. Review Source Diana N. Managing Partner Construction Used the software for: I used a free trial ### "Just getting started" February 25, 2019 4.0 Pros Our company is currently switching to a new management system and Zoho products keep checking off what we need. We are afraid to fully commit at this time to Zoho only because we've been switching to new programs every 6-12 months. We are very tired and running out of time to do this. The more we dive into Zoho, the happier we get. We keep discovering different functions and features that provide exactly what our business needs all in one. It seems too good to be true, but so far it is doing everything that it says it can. We couldn't be happier that it integrates with google easily and can sync to multiple contact lists. Cons When you are new to Zoho, I feel like it can be very overwhelming because they have a lot of options and different ways of bundling the service together. It would be great if Zoho can provide a more visual way on all the different options that they have and how they all connect to eachother. I think this might just be an issue with me as I'm a very visual person. Review Source Mark F. VP Insurance Used the software for: 1-2 years ### "Price and quality can't be beat." August 30, 2019 5.0 I can't brag about ZOHO CRM more. It can truely be molded to work in any industry. It can connect with hundreds of other apps and software through API feeds. This is very important to me when I need data to be sent in various places. Pros I absolutely love the pricing structure. Its very affordable, even for micro businesses. Cons It's very customizable, so that makes setup a little difficult to learn at first. Reason for choosing Zoho CRM Plus Price was one of the main reasons I found Zoho to begin with. But after the trial, I knew I wanted to buy a subscription. Review Source SP Shekhar P. Marketing Information Technology and Services Used the software for: 6-12 months ### "Good CRM Bundle" July 18, 2022 4.0 Pros We have been using for last 6 months, CRM plus bundle is very good package for all your CRM needs like emal automation, CRM, website activity tracking, Sales management, managing projects. Cons The complications in backend due to creating a CRM bundle, so much technical functions where non-technical users might get confused while implementing functions to achieve goal. lacks some data push points between CRM and Zoho Campaigns. Review Source LC Leah C. Designer Design Used the software for: 2+ years ### "Zoho" July 19, 2021 5.0 Overall a good experience, I will continue to use it Pros I like zoho because it is easy to use right from the start. I operate my business from this and really enjoy their app for the iPhone Cons I don’t like how it isn’t as user friendly and as simple of a home screen as other applications, it can look a little cluttered for my preference Review Source Ruchik V. Head of Engineering Financial Services Used the software for: 1-2 years ### "Too many features but very sloppy interface and slow response" February 4, 2022 2.0 Pros Easy to integrate Within budget Phone support available Cons Poor support Frequent issues with the product Downtime Poor UI/UX Poor migration capabilities (from EU to IN datacenter) Review Source Derek R. Territory Manager Oil & Energy Used the software for: 1-2 years ### "Zoho CRM Makes Tracking Goals, Projects, and Tasks EASY and FUNCTIONAL" April 2, 2019 5.0 Overall, Zoho has been an incredible addition to our company. Pros Zoho offers so many ways to get things done. I can track everything, provide easy reporting, create and execute tasks, etc. Zoho is a great CRM Cons I have noticed that it could be more automated to transfer info more easily. Review Source VR Verified Reviewer COO & EA Manager Computer Software Used the software for: 6-12 months ### "Great solution for a great price" September 5, 2018 5.0 I could to get better productivity focused in what really matters. The options available are really useful and with plus customization value added. Pros A lot of options to accomplish my Customer Relationship tasks, easy of use and customization option according to my needs. Cons The security framework turned a little bit confuse. The restriction were applied to pages instead of specific options in a page. Review Source Liam K. Digital Marketing Lead Hospitality Used the software for: Less than 6 months ### "Decent CRM" May 27, 2024 4.0 Pros Really good support from the Zoho team and easy set up. Cons Finding what was available on my plan was dificult, felt like we had loads but actually you had to pay more. Review Source NK Ninaad K. Sr Sales Consultant Information Technology and Services Used the software for: 1-2 years ### "Excellent Software Tool as a CRM" March 1, 2019 5.0 Excellent Software Tool which enables to speed up Sales Processes effectively Pros I have been a user of Zoho CRM for around 2 years and have been using it for tracking my Sales Funnel (being a sales consultant.Key Features: 1) Allows for configuring Followup Task Reminders 2)Useful for creating Sales Pipeline and tracking (UI is very good) 3) It helps to track the accounts as well as point of contacts for each account effectively Cons It should allow the user to send follow-up emails as trailing mails to a previous thread instead of sending a mail as a new thread Review Source Jose M. Business Development Associate Computer Software Used the software for: 1-2 years ### "Great CRM system" October 31, 2018 5.0 Pros It allows you to keep a track on your leads, call and email directly from the app. Cons It is part of a package, but you need to install something else. Review Source LD Louisa D. teleconseillere Packaging and Containers Used the software for: 6-12 months ### "Utile, mais pas intuitif " May 17, 2023 4.0 Pros Historique détaillé, bonne gestion des leads, mises à jour régulières et peu de bug. Cons Beaucoup de fonctionnalités, malheureusement le logiciel n'est pas très intuitif et donc pas de possibilité de l'exploiter au maximum. Review Source ER Elizabeth R. Account Manager Consumer Services Used the software for: 2+ years ### "Zoho CRM Plus" November 26, 2018 3.0 Overall is great, really look that we have all account info all on one screen and available within secs. Pros We have been using Zoho for a little under two years now and I must say, it has really helped a lot with organization. We get tons of calls a day and it make every call so easy to just type in a key word to pull up the account and have their info available so quick. Cons Nothing really I can negative about this software. At times it does randomly log me out and says I cant get access but that does not last very long. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.