# Page 3 | Zoho CRM Plus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Zoho CRM Plus the right Customer Experience solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/182207/Zoho-CRMPlus/reviews --- Zoho CRM Plus 4.4 (71) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Zoho CRM Plus ## Showing most helpful reviews Showing 51-71 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer small business Cosmetics Used the software for: Less than 6 months ### "Best CRM Platform" September 22, 2021 4.0 One of the best CRM application which provided so much features and good customer service. Pros All the activity based using this app are track one by one make the user easy in tracking their progress. Besides that, they provided excellent customer service which needed in CRM especially the new seller or small business like me. Cons The price a little bit high for some small business might not attract them to continue the free trial given by the app. Review Source Anna G. Sócia Apparel & Fashion Used the software for: I used a free trial ### "Boa plataforma" March 25, 2024 5.0 Pros Eu já utilizei a plataforma do Zoho durante algum tempo quando iniciei minha loja online e precisava de alguma ferramenta que também me proporcionasse um e-mail gratuito institucional, o que faz muita diferença para uma empresa, trazendo cada vez mais credibilidade para os meus clientes, a plataforma me ajudou muito com isso de maneira prática e eficiente. Cons Não houve nada do que eu possa reclamar sobre Zoho. Review Source Cory K. None Hospital & Health Care Used the software for: 6-12 months ### "Easy CRM With other Zoho Software Integration" September 18, 2018 4.0 Pros I like the far reaching functions of the many Zoho softwares that can be integrated together. Cons There's some things that aren't as intuitive as something maybe such as Salesforce. Review Source Carla D. Gerente de sucursal Pharmaceuticals Used the software for: 6-12 months ### "Great CRM" October 3, 2018 5.0 Sales pipeline. Pros It has everything you need in order to do a follow-up with clients, it allows you to assign tasks. Cons I think it has everything you need in a CRM software. Review Source VR Verified Reviewer Transcriptionist Writing and Editing Used the software for: 6-12 months ### "Zoho CRM Plus review" April 27, 2019 4.0 Zoho CRM Plus is a multitasking tool which does all the work in one app so you don't have to go for each individual tool every time. Great software. Pros I can manage the clients, customers and my projects. Mobile application also gives you access to the software anytime anywhere. Zoho completely fulfill my needs. Cons This is a very nice software but I really think that there could be more reporting options and GUI can be a little bit more easy to understand. Review Source Cathy P. Consultant Marketing and Advertising Used the software for: Less than 6 months ### "Work on Zoho CRM everyday " April 2, 2019 3.0 I overall like it but I still find it to be a little time consuming and fragmented. Pros I like some of the organizational features of the software like the ease of finding my upcoming tasks and finding my leads Cons I have to make a minimum of 6 clicks to complete a task at times and change the statuses. It can be quite time consuming to get all the information completed. Review Source AV Alex V. Teamlead Computer Software Used the software for: 6-12 months ### "Useful product for close communication with customers" January 21, 2019 5.0 Pros Thanks to this software, we have the opportunity to work closely with our company's customers. It is distinguished by its simplicity and provides a huge number of useful features. Cons The only and most significant drawback of Zoho CRM is that if there is no active connection to the Internet, the software cannot be used. Review Source hM henry M. tax associate Legal Services Used the software for: 1-2 years ### "Easy to use " June 25, 2019 5.0 very easy to use. very easy to train others on use Pros easy to use. simple to add and delete information when needed Cons need more options to categorize clients Review Source EK Eva K. Customer Experience Executive Telecommunications Used the software for: 1-2 years ### "All Contacts Saved in one "Folder" July 8, 2021 5.0 A great way of saving our potential clients information for future reference Pros Acts as a shared customer database, where all the customer-facing team members have access to contacts and update progress on the sales journey Cons When new to Zoho, it can be challenging to access the right information as well as updating details. Sometimes we have loading speeds as a challenge, as well as while editing a particular folder the updates takes long Review Source Shiawtian C. Experienced Associate Accounting Used the software for: Less than 6 months ### "Easy To Use For Small Business CRM " November 25, 2018 4.0 Overall, it does a lot that other CRM out there provides but takes time set up and see the benefits. Pros Free to an inexpensive way to get started on CRM. I really like the number of integrations and 24 hour support provided. Cons I didn't like how hard it was like to customize my experience. For example, I wanted it to add filters and other applications and found it quite difficult to do so. If I can add those additional features, it would cost me. Review Source HT Harrshil T. Digital Marketing Specialist Marketing and Advertising Used the software for: Less than 6 months ### "Bes Database Management CRM tool for tracking your leads" June 4, 2023 4.0 Best reporting tool in terms of customer engagement Pros Prospect's database where all the details are perfectly synced with the campaign tools and platforms that we use. Cons Pricing can be more affordable and less because it was too costly for us to continue for the client. Review Source AC Adrian C. Customer Support Airlines/Aviation Used the software for: 6-12 months ### "Zoho CRM Plus" September 4, 2018 5.0 Like the site overall, just wish support was faster to access and resolve some issues. Pros Very easy to enter information and also quite easy to use in general. Cons Can get a little overwhelming at times with so many options. Review Source AJ Amber J. Marketing Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Will not give a refund" July 15, 2019 1.0 Bad experience overall, will not recommend Pros I started this software being promised it was one thing and then it was not. When I asked for a refund, they promised one to me 3 times and weeks later I have seen nothing. We are non-profit and cannot wait. Customer service is terrible. Cons Customer service is terrible, hidden fees, confusing Review Source KW Keely W. Director of HR Financial Services Used the software for: 6-12 months ### "Zoho CRM Plus" January 18, 2019 4.0 Overall, this product has provided us with the tools we needed in a CRM Pros Ease of adaptation and range of functions Cons import functionality with our proprietary software Review Source VR Verified Reviewer Digital Marketing Consultant Education Management Used the software for: I used a free trial ### "Brilliant option for CRM software" March 21, 2019 4.0 Awesome CRM that's available free of charge. Pros Awesome software that is available free of charge. This software allows businesses to organise their lead data very easily Cons A little complex to set up but a great software suite none the less Review Source Junaid A. Managing Director Information Technology and Services Used the software for: I used a free trial ### "Zoho CRM" August 3, 2019 4.0 Good Software and worthy Pros The ease of implementation and user interface. Features are impressive Cons Pricing is more. Can reconciliate tge pricing structure and make it affordable to every user Review Source EH Eliran H. CEO Marketing and Advertising Used the software for: Less than 6 months ### "very good product and reccomeded" November 17, 2018 5.0 very good service and highly recommended. Pros That all facebook leads are going automatically to my clients. until that service, we have to download leads and send manually. Cons nothing, it's great service and i'll keep using it. Review Source VR Verified Reviewer Pr manager Hospitality Used the software for: Less than 6 months ### "Amazing CRM" November 5, 2018 4.0 Pros Zoho has it all- simplicity, features, organization. I like how they integrate all features and still stayed simple and easy to use. Cons I don't have anything bad to say about Zoho, keep that good work! Review Source DG Daniel G. Relationships Manager Marketing and Advertising Used the software for: Less than 6 months ### "Can it get any easier to use? I. don't. Think. So." July 27, 2021 5.0 Pros I love how easy it is to use. Simplicity whether on Desktop or mobile. Cons So far, there is nothing I can highlight. Review Source BG Bijo G. General Manager Electrical/Electronic Manufacturing Used the software for: ### "null" February 6, 2019 5.0 Review Source MF Matthew F. Business Systems Analyst Construction Used the software for: I used a free trial ### "Decent, but would not recommend" October 1, 2018 3.0 Pros I liked the look and feel of the portal. Was easy to navigate as well. Cons Have had some problems syncing data and customer support has been pretty bad. Also felt like the reporting functionality could use some drastic improvements. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.