--- title: "Zoho CRM Plus Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zoho CRM Plus Software - reviews, pricing plans, popular comparisons to other Customer Engagement products and more." source_url: "https://www.capterra.com/p/182207/Zoho-CRMPlus/" page_type: "product" language: "en" --- # Zoho CRM Plus Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 27, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zoho CRM Plus ## What is Zoho CRM Plus? Zoho CRM Plus empowers businesses of all sizes with a unified customer experience platform that helps them engage with customers across all stages of their lifecycle and turn them into valuable brand advocates. Key features include unified sales, marketing, and customer service, omnichannel customer engagement, a 360- degree customer view, inter-team collaboration tools, advanced analytics, built-in AI, and more. ## What is Zoho CRM Plus used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Performance Management](https://www.capterra.com/sales-performance-management-software/) Overall rating Based on 71 user reviews Reviews sentiment Positive 89% Neutral 7% Negative 4% Starting price $45.65 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Zoho CRM Plus alternatives Highest Rated [4.7 (742)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (4,482)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (18,806)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (6,994)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/182207/Zoho-CRMPlus/alternatives/) ## FAQs about Zoho CRM Plus Overview ### Which roles and teams benefit most from Zoho CRM Plus? Zoho CRM Plus benefits sales and business development teams, customer support staff, marketing professionals, and business leaders. Sales teams use it to track leads and manage pipelines, while support and customer experience teams handle service interactions. Executives and operations leaders rely on dashboards, reporting, and cross-team visibility to guide growth. Answer based on 71 reviews Overview ### What company size and industries is Zoho CRM Plus built for? Zoho CRM Plus is built mainly for small businesses, which make up 80% of reviewers, with strongest adoption in Computer Software, Marketing and Advertising, and Information Technology and Services at 10% each. It also serves enterprise-level businesses at 13% and midsize businesses at 7%, matching its stated SMB-to-enterprise audience. Answer based on 71 reviews Features and Usability ### What are the key features of Zoho CRM Plus? Zoho CRM Plus includes core CRM and sales tracking for leads, deals, customer history, and follow-up reminders. Its differentiators include SalesIQ for visitor tracking and live chat, workflow automation, email marketing and bulk email campaigns, customizable fields and reports, plus multichannel communication through social media and SMS. Answer based on 23 reviews Pricing ### How much does it cost and what fees or limitations are included? Zoho CRM Plus starts at $45.65 per user monthly, or 37.82 billed annually, and includes a free trial. Reviewers often call the bundled tools good value and affordable versus rivals, but some small businesses found the per-user cost high, trial limits restrictive, and plan details hard to understand. Answer based on 18 reviews Integrations ### Which third-party tools and platforms does Zoho CRM Plus integrate with? Zoho CRM Plus integrates with over 20 tools and platforms across document signing, file storage, marketing, communication, and productivity. Key integrations include Adobe Acrobat Sign, Docusign, Dropbox, Eventbrite, Google Ads, Google Workspace, Mailchimp, Microsoft 365, Microsoft Outlook, Microsoft Word, SurveyMonkey, Twilio, and several Zoho apps such as Zoho Cliq, Zoho Mail, and Zoho Meeting. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does Zoho CRM Plus offer? Zoho CRM Plus provides live online training, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided learning, while documentation offers written reference material and videos provide on-demand walkthroughs for reviewing features and setup steps. Answer based on 4 reviews Getting Started and Support ### What customer support options does Zoho CRM Plus offer, and how do users rate the experience? Zoho CRM Plus offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative, and chat. Users often describe support as quick, responsive, and helpful, especially during setup, but others report long chat waits, slow issue resolution, confusing ticket handling, and inconsistent service for billing or complex questions. Answer based on 23 reviews Features and Usability ### Is Zoho CRM Plus easy to use? Zoho CRM Plus offers a usable interface with broad functionality, but ease of use depends on setup and user experience. Sales teams and small businesses often find navigation clear for daily tasks, while admins and new users may find menus cluttered, settings harder to reach, and the learning curve longer. Answer based on 23 reviews Features and Usability ### How well does Zoho CRM Plus track sales activity? Zoho CRM Plus handles sales tracking well by centralizing leads, contact history, follow-ups, reminders, and pipeline visibility in one place. Sales teams, customer success staff, and growing businesses value the shared view of customer activity, though setup, integrations, and trial limitations can make early evaluation and implementation harder. Answer based on 19 reviews ## Features AI summary Based on 3,697 Customer Engagement reviews Capterra reviewers highlight these as the features buyers value most when choosing customer engagement software: - **Content Management** (**53%** of reviewers rated this feature as critical) - **Engagement Tracking** (**44%**) - **Activity Tracking** (**40%**) Zoho CRM Plus supports **Engagement Tracking** and **Activity Tracking**, giving teams visibility into customer interactions and follow-up actions across the engagement lifecycle. However, it does not include **Content Management**. Instead, it offers other highly rated capabilities such as **Third-Party Integrations** (**45%**), **Alerts/Notifications** (**42%**), and **Customer Database** (**41%**), helping businesses connect tools, stay informed on key updates, and maintain complete customer records in one place. These features provide teams with the context needed to respond faster, track outreach more accurately, and manage customer relationships more effectively. Activity Tracking 4.4 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Third-Party Integrations 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Alerts/Notifications 3.6 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Customer Database 4.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Reporting/Analytics 4.3 (16) 31.25% of 16 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Communication Management 4.0 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Zoho CRM Plus 47 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Content Creation: The ability to create unique content - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Gamification: Games or game-like elements to track progress and reward accomplishments - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Reporting: Active reporting of data and metrics - Referral Tracking: Log and store the source of contacts/leads - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Promotion: Market event via social media tools - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (70) 4.3 Based on 70 reviews ## Pricing Value for money 4.4 (64) Free Trial [View pricing plan details](https://www.capterra.com/p/182207/Zoho-CRMPlus/pricing/) Zoho CRM Plus $45.65 Per User,Per Month It includes: - Advanced Filters - Email Insights - Multiple Currencies - Reminders - Sales Forecasting - Validation Rules Value for money 4.4 (64) 4.4 Based on 64 reviews ## Integrations [ Zoho Social](https://www.capterra.com/p/159351/Zoho-Social/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ Zoho Expense](https://www.capterra.com/p/142384/Zoho-Expense/)[ Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/)[ Zoho Meeting](https://www.capterra.com/p/202121/Zoho-Meeting/)[ Firebase](https://www.capterra.com/p/160941/Firebase/)[ Zoho People](https://www.capterra.com/p/110931/Zoho-People/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (63) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (63) 4.1 Based on 63 reviews ## User reviews Overall rating 4.4 Based on 71 reviews Filter by rating 5(37) 4(26) 3(5) 2(2) 1(1) Mentioned topic Sorted by most recent Brian B. Founder Electrical/Electronic Manufacturing ### "Never buy into an Annual - Pay Monthly for a couple months to see." 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 January 9, 2026 Zoho good on paper, but our trial period was useless to test integrations as the limits they put on trial can't tell you if your data will fit or if you will be nickel and dimed for api calls, or records storage. I decided to buy into a monthly plan to test it out. Can you just port your trial over to a plan - no. Needed to start over. Ok. Can I even buy CRM Plus Starter. Nope. Bait and switch - you cannot - only enterprise. Every time I interact with anyone from Zoho, I have less and less confidence in the company. Sales people are dismissive, scheduled demo was changed and cancelled and nothing really answered. Integrations are half baked and quirky. Even Self Service buying - when trying to pay to test out a versions for a month or two, you can't do it. On their sales page, say contact sales so I can pay you for the services I want - their sales IQ chat takes your information and then just never does anything else. Maybe Zoho CRM Plus is a a comprehensive offering if you can implement it yourself. For me after a month of working with trials and looking at reviews, and even trying to pay them to trial with real versions, I have been frustrated. I still don't know if the solution will work at starter, enterprise, levels (still reasonable cost) or if integrations to common platforms will balloon my costs by $1000's per month. My suggestion, DO NOT buy an annual subscription. If you think the tool is right for you buy monthly and see what its like for a couple of months so you can really get the user experience and real pricing without being locked in long term. If you like it, go annual. If not, move on. Pros Pricing/Feature rich and lots of promises. Seems like there is possibility for a fraction of the price without data caps of other offerings. For the price of XXX tool, I should be able to get a not quite as shiny, but functional version with some quirks and teething instructions. That is the promise, and what I like most about it - is possibility. None of that has been realized though. Cons No ability to actually review the software to see if it will work for you. If you are coming in with hundreds of potential users , you might get the time of day. If you are a small business with 3 people, looking to expand and explore, good luck. You could spend months poking around trying to figure our direct answers. All the while there is that buy button . . with annual pricing. So enticing as then you would really see, but don't do it. Look at reviews - support is deplorable - even at top tier paid tiers. You are on your own. You will not be able to figure if this solution will really work with you and your TRUE pricing after extras in 30 days or 45 days. If you do sign up for annual plan at potentially multiples of the sticker price. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reasons for choosing Zoho CRM Plus Pricing and extras around potential for swithing from our email markeiting / Klaviyo Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Patrina S. Sales and Marketing Assistant Real Estate ### "A powerful all-in-one CRM for organized lead and client management" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 30, 2025 Zoho CRM Plus has helped streamline lead management and client communication while keeping everything centralized. Once configured, it runs smoothly and supports both sales and administrative needs. Pros The all-in-one ecosystem. CRM, forms, automation, and communication tools work together without needing multiple platforms. Cons The setup can feel overwhelming at first, especially when configuring automations and integrations. But there is always a Tech available to help. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KR Kurt R. Intake Coordinator Hospital & Health Care ### "Functional product, better than a spreadsheet." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 December 13, 2025 I use zoho because that is the system that my company has chosen, but quite frankly it is little more than a glorified spreadsheet with lots of bells and whistles. Pros Zoho's customer service is very responsive and more than willing help and/or seek solutions to any problems. Cons Zoho is a bit clumsy as a CRM, it does not easily have one centralized view that allows you to look at the entire contact history when dealing with potential and actual customers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SR Subacharuka R. Saas Specialist Information Technology and Services ### "The Game Changer!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 12, 2024 Pros It is very useful to interconnect between the different teams and makes the process more easier and smoother Cons It is a bit difficult for a non technical person to understand about how it works in the first hand Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BF Beatriz F. Sales and mkt manager Food & Beverages ### "Amazing platform " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 28, 2024 Amazing, no complains. I am excited to keep using it Pros Its the most perfect tool ever. You can benefit from their ready to use templates but the most exciting thing is you can creste your own! Not mentioning you have every tool you need in one place Cons Nothing yet. I am really liking Zoho and intend to learn more. Switched from [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/) Zoho’s Pricing is more attractive than Monday.com Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Nikita V. Marketing Manager CRM Machinery ### "Correct Improvement for entire Zoho Suite" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 July 4, 2024 Pros It finally centralizes incoming and outgoing communications within all different Zoho environments making it easier to oversee leads and collaborate. Before, our sales team was just operating in CRM as other tools were too many to handle. Our teams can now see much clearer what is happening in other markets and help out or generate new ideas together. Handovers internally are becoming faster as full history per contact is shown and traced. Cons It is not always clear if things are working or not, and there is a need to doublecheck per several environments if things are smooth. Support is not always there to answer quickly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DP Devon P. Marketing Coordinator Real Estate ### "Incredible power, but complicated processes." 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 June 3, 2024 Customer support is always great, super quick and helpful. The programs Zoho builds are very powerful and customizable but also very challenging to learn and implement into your specific organization. It takes a LOT of time to learn the program as the admin if you're not already familiar with multiple other powerful CRM programs. You just get SO much value for your money. Zoho products can operate your entire business, no matter the industry. I just may be significantly overkill for your needs. Likewise, sometimes a purpose-built tool (specific to your industry) will serve your needs better, and simpler than a tool like Zoho which is built to meet the needs of all company times, from tech start-ups, to retail empires, to social marketing companies, to SAAS companies. Pros \- Industry leading integrations with tools like Zapier and others - The value is incredible. You're getting: Project management tools, Social media marketing tools, landing page builders, a fully customizable CRM, email builders, custom workflows, per account and per app permissions for each user, forms, etc. - The customizability of everything is fantastic Cons Zoho products in general feel like they were created by software engineers for developers or people with deep technical knowledge about how CRMs connect using hooks and how custom fields can be linked into reports. Its just a LOT to learn, even for someone with a good amount of technical knowledge. I wish the program felt a bit more natural to use. Everything about it feels so clinical or technical. I also wish there was an easy-to-use "Zoho University" to learn how to use all the crazy tools this has to offer. I've used this tool a LOT over 3+ years and there's still way more that I don't know. Switched from [LionDesk](https://www.capterra.com/p/151891/LionDesk/) Liondesk has a lack of analytics and reporting. We also needed a more robust tool for marketing, and email campaigns. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [Realvolve](https://www.capterra.com/p/151889/Realvolve/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Zoho CRM Plus Mainly for the customization. Our company almost operates as 4-5 different entities, which is difficult and weird for most CRMs to handle. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Liam K. Digital Marketing Lead Hospitality ### "Decent CRM" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 May 27, 2024 Pros Really good support from the Zoho team and easy set up. Cons Finding what was available on my plan was dificult, felt like we had loads but actually you had to pay more. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Anna G. Sócia Apparel & Fashion ### "Boa plataforma" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 25, 2024 Pros Eu já utilizei a plataforma do Zoho durante algum tempo quando iniciei minha loja online e precisava de alguma ferramenta que também me proporcionasse um e-mail gratuito institucional, o que faz muita diferença para uma empresa, trazendo cada vez mais credibilidade para os meus clientes, a plataforma me ajudou muito com isso de maneira prática e eficiente. Cons Não houve nada do que eu possa reclamar sobre Zoho. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CD cedric D. CEO Transportation/Trucking/Railroad ### "Bon logiciel de gestion de relation client" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 1, 2023 Bonne expérience. Version gratuite offre beaucoup de fonctionnalités Pros Avec la version gratuite, c'est possible de réaliser beaucoup de choses. Je n'ai pas eu besoin de prendre la version gratuite Cons Quand il est question de paramétrer le système, il y a tellement de possibilités que cela rend la tâche plus complexe. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/182207/Zoho-CRMPlus/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [HubSpot CRM vs Zoho CRM Plus](https://www.capterra.com/compare/152373-182207/HubSpot-CRM-vs-Zoho-CRMPlus) [Zoho CRM vs Zoho CRM Plus](https://www.capterra.com/compare/155928-182207/Zoho-CRM-vs-Zoho-CRMPlus)