--- title: "eCaring Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about eCaring Software - reviews, pricing plans, popular comparisons to other Home Care products and more." source_url: "https://www.capterra.com/p/182217/Home-Care-IT/" page_type: "product" language: "en" --- # eCaring Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) eCaring ## What is eCaring? eCaring transforms how home care agencies manage, monitor, and deliver care. Designed with both caregivers and administrators in mind, eCaring streamlines documentation, scheduling, EVV & real-time data tracking — all from one user friendly platform. Visibility into the Total Cost of Care Optimizes caregiver scheduling to ensure the best client-caregiver matches while maximizing gross profit margins. Real-Time Updates Proactive scheduling workflows keep staff informed at all times, reducing cancellations & no-shows. Caregiver Mobile App Features built-in GPS tracking for EVV compliance & an offline mode for rural or low-connectivity areas, allowing caregivers to log shifts without internet access. Compliance Made Easy Integrated EVV functionality ensures compliance with Medicaid & federal regulations. Streamlined Billing Our Auto Verification Rules Engine simplifies billing and payroll through seamless EDI integration, saving time & reducing administrative overhead. ## What is eCaring used for? [Home Care](https://www.capterra.com/home-care-software/)[Home Health Care](https://www.capterra.com/home-health-care-software/) Overall rating Based on 23 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $199 Other, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## eCaring alternatives Highest Rated [4.7 (95)](https://www.capterra.com/p/125608/AdaCare/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (145)](https://www.capterra.com/p/233684/ShiftCare/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (94)](https://www.capterra.com/p/215860/InMyTeam/reviews/) Starting price $200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (65)](https://www.capterra.com/p/140368/Carecenta/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/182217/Home-Care-IT/alternatives/) ## FAQs about eCaring Overview ### Which roles and teams benefit most from eCaring? eCaring is most used by home care administrators, operations leaders, and executive teams who need visibility into care delivery, scheduling, and agency performance. Billing and finance managers use it to support documentation and reimbursement workflows, while clinical staff and coordinators rely on it to track visits, caregiver tasks, and client updates. Answer based on 23 reviews Overview ### What company size and industries is eCaring built for? eCaring is built primarily for small non-medical home care agencies, with 61% of reviewers from small businesses and 65% from Hospital & Health Care. It also serves midsize and enterprise organizations, at 17% and 22%, with additional use in Health, Wellness and Fitness at 17%, especially for home care. Answer based on 23 reviews Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of eCaring? eCaring offers home health care management tools such as scheduling, appointment management, caregiver management, and care plan management. It also includes EMR/EHR, patient records management, charting, document management, electronic signature, billing and invoicing, claims management, visit verification, GPS, mobile access, and real-time reporting. Integrations ### Which third-party tools and platforms does eCaring integrate with? eCaring integrates with over 10 third-party tools and platforms across payroll, accounting, and communications. Key integrations include ADP Workforce Now, Paychex Flex, iSolved, QuickBooks, QuickBooks Online, QuickBooks Desktop, BillingPlatform, Microsoft Outlook, HHAeXchange, and Twilio, along with SMS, RingCentral Engage Voice, and Vonage Business Communications. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does eCaring offer? eCaring provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover broader feature overviews, documentation offers written reference material, and videos provide visual walkthroughs for self-paced learning. Answer based on 4 reviews Getting Started and Support ### What customer support options does eCaring offer? eCaring provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users describe support as responsive, helpful, and professional, with quick follow-up on issues and training needs. Some mention occasional setup or feature adjustments, but customer service is often seen as reliable and solutions-oriented. Answer based on 7 reviews ## Features AI summary Based on 804 Home Care reviews Capterra data shows that buyers of Home Care software rank the following features as their top priorities: - **Scheduling** (**67%** of reviewers rated this feature as critical) - **HIPAA Compliant** (**61%**) - **Client Management** (**58%**) eCaring supports all three of the features reviewers rate most important: **Scheduling**, **HIPAA Compliant**, and **Client Management**. Together, these capabilities help home care providers coordinate visits, protect sensitive health information, and keep client records organized, allowing teams to deliver more consistent care and manage daily operations more efficiently. Scheduling 4.9 (13) 100.00% of 13 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Care Plan Management 4.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Manage the treatment plan and coordination between care providers and patients with special health care needs Mobile Access 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Billing & Invoicing 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Payroll Management 4.9 (10) 90.00% of 10 reviewers that rated this feature as important or highly important Manage employee salary processes, data, taxes, and records administration efficiently Patient Records Management 4.9 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details eCaring 54 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Assessment Management: Creation, administration, and evaluation of assessments or tests - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Caregiver Management: Manage caregiver's training, scheduling, supervision, performance evaluation, etc. - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Portal: Online portal where employees can access and track their own information - EMR/EHR: Create and securely store digital patient records - For Long Term Care: Specifically for long term care providers - Forms Management: Store, manage and track all forms in a centralized location - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Home Health Care Management: Manage the care, assistance, or services that take place in patient's home - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Point of Care System: System of devices or tools that help perform, test and capture patients' diagnostics in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Referral Management: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking by Client: Track time worked per client - Visit Verification: Process that confirms a caregiver's visit and services provided - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (23) 4.7 Based on 23 reviews ## Pricing Value for money 4.8 (23) eCaring's Unlimited Plan $199.00 Other,Per Month Value for money 4.8 (23) 4.8 Based on 23 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[ QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[ QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (23) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (23) 4.8 Based on 23 reviews ## User reviews Overall rating 4.9 Based on 23 reviews Filter by rating 5(20) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JB Jomesa B. President Hospital & Health Care ### "Best Software EVER!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2026 My overall experience I would say if PHENOMENAL!!!! call eCaring today and you'll see what I mean...it ROCKS!!! You're guaranteed to love it. Pros eCaring is very easy to use, customer support is on top of helping not only myself but my caregivers. The cost of the software is very inexpensive for all of the features that it offers. I use it for scheduling & payroll, for billing, sending messages, documentation, and it's easily accessed and they have a user friendly mobile app. Cons There isn't anything that I don't like about it. My caregivers and my nurse absolutely love it. I wouldn't change a thing. Switched from [Carecenta](https://www.capterra.com/p/140368/Carecenta/) eCaring offered a lot more features, and they have an actual mobile app for my caregivers to use. Carecenta does not have an app and it was very hard for them to utilize. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Lakesha B. CEO Health, Wellness and Fitness ### "The Game Changer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 14, 2026 My experience was exceptionally easy and pleasant as this site is a game changer for healthcare companies... Pros The convenience of scheduling caretakers,assigning tasks,gps monitoring, and how easy it is to use the site. And the the fact that the staff is dedicated to my learning of the software Cons There was nothing I didnt like as everything this site offers benefits my company while allowing it to run smoothly. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AL Adriana L. scheduler supervisor Health, Wellness and Fitness ### "easy to use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 13, 2026 Easy to use and good IT services. I always get a quick response and get my problem fixed right away... Pros The system is easy to work with. Verification is really good and captures the signatures without any issues... Cons LOCATION, SOME TIME IS NOT THE BEST, but the aide uses the telephony option in is amazing. We recommend the aide use it. Switched from [Homecare Homebase](https://www.capterra.com/p/82177/Homecare-Homebase/) EVV............................................... Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PH Paula H. Director Hospital & Health Care ### "Easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 6, 2026 It has been well. Customer service has been helpful and we have had several go to trainings when needed. Pros Easy use of GPS for clocking in and out for aides. Ecaring is easy to install and easy to verify times with the aides. We do not use it for payroll or billing but do use it for scheduling and verifying hours for payroll. Cons At times the clocks are not verified. There have been certain issues that we have encountered, however, we have reached out to customer services for help and they have been able to help us. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DB Donna B. CEO Hospital & Health Care ### "CEO/ Owner" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 6, 2026 Users note that eCaring significantly simplifies day-to-day work — from scheduling to reporting — and helps improve efficiency compared with older systems Pros Agencies appreciate how the scheduling tools help coordinate aides and clients more clearly — including knowing when caregivers clock in and out and how long they stay. Cons While not everyday, some staff note that during major bug fixes or new releases, there can be longer days sorting through issues. Alternatives considered [TOSHFA](https://www.capterra.com/p/10027925/TOSHFA/) Reasons for choosing eCaring Because e caring bought out homecare IT that we were with prior. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JJ Jessica J. Billing Manager Hospital & Health Care ### "Helpful Human and still improving" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 5, 2026 My experience with ecaring was positive and meaningful. I felt eCaring had a strong mission and a clear focus on improving care through better coordination and communication. Pros The way its blends technology with compassion. it was built with caregivers and patients in mind also helped communication and organization which made it easier for all aides. Cons It was a bit slow in the beginning causing overly complex for users who aren't very tech-savvy but has improved it often didn't let aides punch in and out at times of updates but has improved tremendously Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RS Raquel S. Founder and CEO Hospital & Health Care ### "20 years in the Industry — eCaring Sets the Standard" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 29, 2026 My overall experience with eCaring has been truly exceptional. What sets them apart more than anything is their incredible client support — led by \[sensitive content hidden\]. From the very beginning, our team felt valued, supported, and cared for through the personalized training and hands-on guidance we received. It never felt rushed or generic; it felt personal. In my 20 years in this business, I can honestly say this is the best support I have ever encountered. The team is consistently responsive, patient, and deeply knowledgeable, but more importantly, they genuinely care about the success of the agencies they serve. Whenever questions or challenges arise, they are addressed promptly and thoroughly, giving me a sense of confidence and peace of mind that is priceless. eCaring doesn’t feel like just another software vendor — it feels like a true partner. That level of care and dedication makes a meaningful difference in daily operations and allows me to focus on what truly matters: providing quality care and growing the agency with confidence. Pros What I liked most about eCaring was its ease of use and how it streamlined caregiver documentation. The system made scheduling, visit verification, and care notes more organized, which helped improve accountability and reduced paperwork. It also allowed real-time visibility into caregiver activities, making operations more efficient and compliance easier to manage. Cons With all honesty, there’s nothing significant to complain about. The system consistently met our operational needs and performed reliably in daily use. Its features aligned well with our workflows, and any minor questions or adjustments were easily addressed through their excellent support team. Overall, there were no issues that negatively impacted operations or caregiver performance. Switched from [Carecenta](https://www.capterra.com/p/140368/Carecenta/) We decided to switch from Carecenta because the system no longer met our operational needs. It lacked reliability, efficiency, and the level of functionality required to support a growing agency. Many features were difficult to use, workflows were not intuitive, and it created more manual work instead of improving efficiency. Overall, it did not support our team’s productivity or day-to-day operations, which led us to seek a more robust and dependable platform. Alternatives considered [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/) [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reasons for choosing eCaring We chose eCaring because it offered the best overall balance of usability, functionality, and support. Compared to WellSky and Alaya, eCaring was more intuitive for our staff, easier to implement, and better aligned with our day-to-day operational workflows. Most importantly, eCaring offered stronger customization options and workflows that aligned better with our operational needs. Their client support and hands-on training gave us confidence that we would be supported long-term, not just during implementation. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KS Krista S. Office Manager Hospital & Health Care ### "Helpful hints for the public" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 23, 2026 great experience with customer support they get back to us right away and work with us to fix any kinks we have. Pros the Organization and the coordination for the aide and consumers. I like how it lets us know when and where the aide clocks in from. and how long they stay for! Cons The schedule changing on its own every few months is kind of nuts. Also the aides want to know when they show up to a consumers and they are not home or refuse service why there isn't a button to push miss visit or refused visit like the last system had so that we know they we went there when time to be paid. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AL Adriana L. Schedule Coordinator Consumer Services ### "A Helpful and Organized Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 21, 2026 My overall experience with eCaring has been very positive. The system is easy to use, well organized, and helps streamline daily tasks and documentation. It has improved efficiency and made managing work much simpler. Pros What I liked most about eCaring was how easy it is to use. Everything is well organized and simple to navigate. Cons There isn't much to dislike. There may be a slight learning curve with new updates, but once you become familiarized, it's easy to navigate. Customer support has always been super helpful. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CR Cory R. lpn Hospital & Health Care ### "ecaring 2025" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 26, 2025 The support team is noted as professional, responsive, and helpful, taking pride in their product. Great overall. Pros One-click emailing/texting with templates, customizable permissions, and automated features. eCaring has worked very well. Cons While not an everyday occurrence, some operational staff mentioned occasional long days when a major bug fix or product release was due. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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