# Tegsoft Contact Center Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Tegsoft Contact Center Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/182230/Contact-Center --- # Tegsoft Contact Center Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Tegsoft Contact Center ## What is Tegsoft Contact Center? An omnichannel communications platform (Voice, SMS, live-chat, chat-bots, email, Social, etc.), that can easily integrate into all of your business processes. Our standard platform can be activated in less than 30 minutes and most of our configuration can be done remotely. Deployment flexibility: we provide our offering in 3 different models: on-premise Perpetual, on-premise SaaS, Cloud. ## What is Tegsoft Contact Center used for? [Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $29 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Tegsoft Contact Center?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.tegsoft.com&name=Tegsoft Contact Center) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Tegsoft Contact Center 5.0 (5) VS. [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $29 Per User, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (5) Ease Of Use 4.3 (3,603) Value For Money 5.0 (4) Value For Money 4.2 (2,657) Customer Service 5.0 (4) Customer Service 4.3 (2,766) ## Tegsoft Contact Center alternatives [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.5 (3,420)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.8 (321)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/182230/Contact-Center/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Logging 5.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Recording 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Queue Management 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Monitor wait time and abandonment for incoming requests that have not been routed Reporting/Analytics 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Call Monitoring 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Scripting 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Provide agents with a typical response for common call subject matter Tegsoft Contact Center 36 features Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases System that automatically dials calls Distribute/route/connect calls A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A call center that primarily receives calls, typically customer service focused Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Agents choose who to call and when Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. A call center that primarily makes calls, typically sales focused Organize and manage the accomplishments and development of employees or performance of applications or systems System calls multiple numbers at once and connects the agent to the first number that answers Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Monitor wait time and abandonment for incoming requests that have not been routed View and track pertinent metrics to find patterns and gain insights from data Set up connections to third-party platforms to improve business processes Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. Features 5.0 (5) 5.0 Based on 5 reviews ## Pricing Value for money 5.0 (4) Free Trial Basic $29.00 Per User,Per Month Value for money 5.0 (4) 5.0 Based on 4 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/)[ Zoho Backstage](https://www.capterra.com/p/178453/Zoho-Backstage/)[ Grandstream Wave](https://www.capterra.com/p/168626/Grandstream-Wave/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 5.0 Based on 5 reviews Filter by rating 5(5) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MA Mehmet A. IT Mnager Financial Services ### "Tegsoft" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 11, 2022 We have been working with Tegsoft 2011. Their technology is always ready for immediate action. One of the last projects was related to remote working. Tegsoft helped our communication during the pandemic without outages and abandoned calls. Tegsoft provided us become reachable after we started remote working of HQ and our branches. It helps our customer satisfaction and NPS during the pandemic. Tegsoft provided us flexibility in hybrid working models. Pros We use Tegsoft's Omnichannel licenses and manage customer communication history. Tegsoft provides us customer journey experiences gathering data. Set up and usage is customer friendly. The reporting functions are excellent and customizable. Cons We have been working with Tegsoft 2011. There are no negatives. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 12, 2022 Hello, Mehmet. Thank you very much for sharing your experiences with Tegsoft. GŞ Gurcan S. Technical Support Team Man. Information Technology and Services ### "Effective and Easy Usage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 1, 2022 Pros The most important features for us are queue management, call recording and reporting. We have created queues according to the products we provide support. The most important issue for us was that the calls to these queues reach the relavant technical specialists and that this is distributed equally. It was equally important for us to do this in an easy way. Cons The current features of the product are sufficient for us. We didn't experience any difficulties while integrating it into our system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 7, 2022 Hello, Gürcan. Thank you very much for sharing your experiences with Tegsoft. GK Gurkan k. dijital information manager Farming ### "Tegsoft is helping us to drive customer satisfaction." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 25, 2022 Tegsoft integration capabilities are fantastic. When we needed integration with our software, the Tegsoft team was responsive and supportive. Tegsoft team completed integration agreed timeline. It was quick and easy. Pros It is easy to use, easy to set up, and has excellent features and functionality; with the cloud solution, we can access it from anywhere. Cons There are no negatives that I would like to point out for this software yet. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 7, 2022 Hello, Gürkan. Thank you very much for sharing your experiences with Tegsoft. OY orcun y. IT DIrector Utilities ### "KEDS Tegsoft Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 11, 2022 With tegsoft we increased our customer satisfaction, Tegsoft gave us a good opportunity to communicate our customers better. Pros Stable, Instant Quality Technical Support, Well documented, Easy to Implement other systems. Cons The User Interface is not user-friendly, Alternatives considered [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [CloudAgent](https://www.capterra.com/p/149038/CloudAgent/) Reasons for choosing Tegsoft Contact Center Better Technical Support, easy integration methodologies with cheap flexible pricing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 20, 2022 Hello, Orcun. Thank you very much for sharing your experiences with Tegsoft. MM Mesut M. IT Manager Education Management ### "Tegsoft review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 5, 2022 They solved our problems very quickly in terms of communication. And our support requests were resolved with no time limit. Pros Quickly integrated into the software we use. Easy to use. Cons There is no shortage. On the support and communication side, the company is very good. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 20, 2022 Hello, Mesut. Thank you very much for sharing your experiences with Tegsoft. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)