--- title: "Tegsoft Contact Center Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Tegsoft Contact Center Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/182230/Contact-Center/" page_type: "product" language: "en" --- # Tegsoft Contact Center Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Tegsoft Contact Center ## What is Tegsoft Contact Center? An omnichannel communications platform (Voice, SMS, live-chat, chat-bots, email, Social, etc.), that can easily integrate into all of your business processes. Our standard platform can be activated in less than 30 minutes and most of our configuration can be done remotely. Deployment flexibility: we provide our offering in 3 different models: on-premise Perpetual, on-premise SaaS, Cloud. ## What is Tegsoft Contact Center used for? [Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $29 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Tegsoft Contact Center?[Manage this product listing](https://www.g2.com/products/tegsoft-contact-center/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Tegsoft Contact Center 5.0 (5) VS. [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $29 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (5) Ease Of Use 4.8 (888) Value For Money 5.0 (4) Value For Money 4.7 (798) Customer Service 5.0 (4) Customer Service 4.8 (819) ## Tegsoft Contact Center alternatives [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/182230/Contact-Center/alternatives/) ## FAQs about Tegsoft Contact Center Overview ### What company size and specific industries is Tegsoft Contact Center built for? Tegsoft Contact Center is designed for businesses of all sizes that provide cloud-powered voice and text communications services. It is aimed at organizations focused on improving customer experience, rather than a specific industry, and fits companies serving a broad range of business sectors. Features and Usability ### What are the key features of Tegsoft Contact Center? Tegsoft Contact Center offers call center management tools including automatic call distribution, call routing, queue management, call monitoring, call recording, and call reporting. It also includes outbound dialing options such as auto-dialer, predictive dialer, and progressive dialer, plus IVR, live chat, email management, and CRM integration. Integrations ### Which third-party tools and platforms does Tegsoft Contact Center integrate with? Tegsoft Contact Center integrates with Facebook Business Suite, Instagram, Twitter/X, WhatsApp, Zendesk Suite, Microsoft Dynamic 365 CRM, Zoho Backstage, Grandstream Wave, and SESTEK Speech Recognition. These integrations cover social messaging, CRM, support, voice, and event-management workflows. Getting Started and Support ### What training and onboarding options does Tegsoft Contact Center offer? Tegsoft Contact Center provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online training support guided setup, while documentation and videos offer self-paced reference materials for learning features and reviewing steps as needed. Getting Started and Support ### What customer support options does Tegsoft Contact Center offer? Tegsoft Contact Center provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback on support is available, so user experience details such as response speed, helpfulness, or common frustrations cannot be confirmed from the catalog data. ## Features AI summary Based on 3,851 Contact Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Tegsoft Contact Center supports all three of the features reviewers rate most highly: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call operations, keep accurate records of customer interactions, and review agent performance in real time, allowing teams to improve service quality and handle customer communications more efficiently. Call Logging 5.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Queue Management 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Monitor wait time and abandonment for incoming requests that have not been routed Call Scripting 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Provide agents with a typical response for common call subject matter Tegsoft Contact Center 49 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Email Management: Manage, store and organize emails within the system or via third-party apps - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 5.0 (5) 5.0 Based on 5 reviews ## Pricing Value for money 5.0 (4) Free Trial Basic $29.00 Per User,Per Month Value for money 5.0 (4) 5.0 Based on 4 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/)[ Zoho Backstage](https://www.capterra.com/p/178453/Zoho-Backstage/)[ Grandstream Wave](https://www.capterra.com/p/168626/Grandstream-Wave/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 5.0 Based on 5 reviews Filter by rating 5(5) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MA Mehmet A. IT Mnager Financial Services ### "Tegsoft" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 11, 2022 We have been working with Tegsoft 2011. Their technology is always ready for immediate action. One of the last projects was related to remote working. Tegsoft helped our communication during the pandemic without outages and abandoned calls. Tegsoft provided us become reachable after we started remote working of HQ and our branches. It helps our customer satisfaction and NPS during the pandemic. Tegsoft provided us flexibility in hybrid working models. Pros We use Tegsoft's Omnichannel licenses and manage customer communication history. Tegsoft provides us customer journey experiences gathering data. Set up and usage is customer friendly. The reporting functions are excellent and customizable. Cons We have been working with Tegsoft 2011. There are no negatives. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 12, 2022 Hello, Mehmet. Thank you very much for sharing your experiences with Tegsoft. GS Gurcan S. Technical Support Team Man. Information Technology and Services ### "Effective and Easy Usage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 1, 2022 Pros The most important features for us are queue management, call recording and reporting. We have created queues according to the products we provide support. The most important issue for us was that the calls to these queues reach the relavant technical specialists and that this is distributed equally. It was equally important for us to do this in an easy way. Cons The current features of the product are sufficient for us. We didn't experience any difficulties while integrating it into our system. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 7, 2022 Hello, Gürcan. Thank you very much for sharing your experiences with Tegsoft. GK Gurkan K. dijital information manager Farming ### "Tegsoft is helping us to drive customer satisfaction." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 25, 2022 Tegsoft integration capabilities are fantastic. When we needed integration with our software, the Tegsoft team was responsive and supportive. Tegsoft team completed integration agreed timeline. It was quick and easy. Pros It is easy to use, easy to set up, and has excellent features and functionality; with the cloud solution, we can access it from anywhere. Cons There are no negatives that I would like to point out for this software yet. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 7, 2022 Hello, Gürkan. Thank you very much for sharing your experiences with Tegsoft. OY orcun Y. IT DIrector Utilities ### "KEDS Tegsoft Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 11, 2022 With tegsoft we increased our customer satisfaction, Tegsoft gave us a good opportunity to communicate our customers better. Pros Stable, Instant Quality Technical Support, Well documented, Easy to Implement other systems. Cons The User Interface is not user-friendly, Alternatives considered [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [CloudAgent](https://www.capterra.com/p/149038/CloudAgent/) Reasons for choosing Tegsoft Contact Center Better Technical Support, easy integration methodologies with cheap flexible pricing. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 20, 2022 Hello, Orcun. Thank you very much for sharing your experiences with Tegsoft. MM Mesut M. IT Manager Education Management ### "Tegsoft review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 5, 2022 They solved our problems very quickly in terms of communication. And our support requests were resolved with no time limit. Pros Quickly integrated into the software we use. Easy to use. Cons There is no shortage. On the support and communication side, the company is very good. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 20, 2022 Hello, Mesut. 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